Apple Technician Guide

101 Pages·2010·5.39 MB·English

 Apple Technician Guide
iPad
iPad and iPad Wi-Fi + 3G
Updated: 2010-04-30
 Apple Inc.
© 2010 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the
written consent of Apple.
Every effort has been made to ensure that the information in this document is accurate. Apple
is not responsible for printing or clerical errors.
Apple
1 Infinite Loop
Cupertino, CA 95014-2084
USA
+ 1 408 996 1010
www.apple.com
Apple, the Apple logo, iPad, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple Inc.,
registered in the U.S. and other countries.
Please send feedback to [email protected].
iPad
Contents
Manual Updates 6
30 April 2010 6
08 April 2010 6
03 April 2010 6
27 January 2010 6
Feedback 7
Basics
Overview 9
Identifying Features 9
Mac System Requirements 10
Windows System Requirements 10
iPad Technical Specifications 10
Technical Resources 10
Locating the Serial Number 11
On the back of the device 11
On iPad’s “About” screen 12
On iTunes Summary panel 13
iPad Accessories 14
Hardware Information 15
Physical Controls 15
Multi-Touch Display 16
Audio 17
Wireless Connectivity 18
Sensors 19
Micro-SIM Card 21
Software Information 22
iPhone OS 3.2 22
Update and Restore iPhone OS on iPad 22
Set up and Sync Content 23
Troubleshooting
General Troubleshooting 26
Tools 26
Quick Reference Sheet 27
Visual Mechanical Inspection 28
Liquid Damage 29
Debris in Ports 30
Screen and Glass Inspection 30
Dents/Surface Damage Inspection 30
Effective iPad Troubleshooting 32
Recharge Battery 33
Restart 34
Reset 35
Remove Content 36
Reset Settings 37
Reinstall iTunes on the Computer 38
Restore the iPhone OS on the Device 39
Erase All Content and Settings 40
Recovery Mode Restore 41
Device Firmware Update (DFU) Restore 43
Sensors 44
Accelerometer Sensor 44
Ambient Light Sensor 45
Symptom Charts 46
Power Issues 46
Dead Unit, Battery Issues 47
Intermittent Power 49
Frozen iPad 51
Battery Life Too Short 54
Burnt Smell / Odor 56
Uncategorized Symptom 57
Connectivity Issues 58
iTunes/Sync issues 59
Cannot Add or Play a Song, Video, or Other Item 61
Audio Issues 63
Headphone Issues 65
Wi-Fi Not Functioning 67
Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G 69
Photos and Videos Not Importing 71
Keyboard Dock/Standalone Dock Not Functioning 73
Apple Wireless Keyboard Not Functioning 75
TV Out/Video Out Not Functioning 77
Display Issues 79
Bad Video/Poor Image 80
Multi-Touch Screen Not Responding 82
Ambient Light Sensor Issue 84
Cracked Display 86
Display Rotation Not Working 87
Uncategorized Symptom 88
Software Issues 89
Applications Issues 89
Deep Dive 90
Alert Messages 91
Alert Messages Appear on iPad Screen or iTunes 91
Uncategorized Symptom 93
Views
External Views 95
iPad Wi-Fi 95
iPad Wi-Fi + 3G 95
3G Model: Micro-SIM Card Tray 96
External Button and Controls 96
Top View 97
Bottom View 97
Connectors on Rear of iPad Dock 98
Camera Connection Kit 99
Keyboard Dock 99
Standalone Dock 100
10W USB Power Adapter 100
Case: View 1 101
Case: View 2 101
Manual Updates
30 April 2010
• Basics>Hardware Information> Added new section “Micro-SIM Card.”
• General Troubleshooting>Connectivity Symptom Chart> Added new symptom “Cannot
Connect to Cellular Data Network on iPad Wi-Fi + 3G.”
• General Troubleshooting>Visual Mechanical Inspection> Updated section to clarify
procedures and policy.
08 April 2010
• General Troubleshooting>Visual Mechanical Inspection> Updated Screen and Glass
Inspection section and added images of activated Liquid Contact Indicators.
• General Troubleshooting>Dents/Surface Damage Inspection>Added link to graphic of the
dent tool (922-8022) and animated graphic of using the dent tool.
03 April 2010
• iPad Apple Technician Guide released
27 January 2010
• Product introduced
2009-12-23 iPad — Manual Updates 6
Feedback
We want your feedback to help improve this and future Technician Guides!
Please email any comments to: [email protected]
2009-12-23 iPad — Feedback 7
 Apple Technician Guide
Basics
iPad
© 2010 Apple Inc. All rights reserved.
Overview
Introducing the iPad, a revolutionary device for browsing the web, reading and sending email,
enjoying photos, watching videos, listening to music, playing games, reading e-books and
much more.
Identifying Features
• a high-resolution, 9.7-inch LED-backlit IPS (in-plane switching) display
• Multi-Touch screen for the larger iPad surface
• built-in Wi-Fi 802.11n and Bluetooth 2.1 + EDR technology
• built-in 25-watt-hour rechargeable lithium-polymer battery
• up to 10 hours* of battery life on a single charge
• 3G cellular data access for iPad WiFi + 3G models
• powerful and efficient A4 chip designed by Apple
• Flash storage: 16GB, 32GB, 64GB
• 30-pin connector for docking and charging
• built-in speaker
• ultra thin (.5 inches/ 13.4mm)
• weight: 1.5 pounds/.068 kg (Wi-Fi model) and 1.6 pounds/.073 kg (Wi-Fi + 3G model)
* Battery results depend on settings, usage, and many other factors. Actual results may vary.
2010-04-30 iPad Basics — Overview 9
Mac System Requirements
• Mac computer with USB 2.0 port
• Mac OS X v10.5.8 or later
• iTunes 9.1 or later (free download from www.itunes.com/download)
• iTunes Store account
• Internet access
Windows System Requirements
• PC with USB 2.0 port
• Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
• iTunes 9.1 or later (free download from www.itunes.com/download)
• iTunes Store account
• Internet access
iPad Technical Specifications
Refer the following links for latest system requirements for Mac and Windows, supported
languages, media formats, and technical details.
• http://www.apple.com/ipad/specs/
• http://support.apple.com/specs/#ipad
Technical Resources
Other documents, procedures, and resources are needed and available from the following:
• iPad Product Page: Explains iPad features and technology.
• http://www.apple.com/ipad/
• iPad Support Page: Offers information, guides, assistants, and troubleshooting tips for iPad
support topics.
• http://www.apple.com/support/ipad/
• iPad User Guide: Contains easy to access, in-depth usage instructions for iPad features and
settings.
• Online at http://support.apple.com/manuals/#ipad
• Syncing iPad and other iTunes topics, refer to the iTunes “How-to” page:
• http://www.apple.com/itunes/how-to
2010-04-30 iPad Basics — Overview 10