Table Of Content

U.S. Department of Justice National Institute of Corrections U.S. Department of Justice National Institute of Corrections 320 First Street, NW Washington, DC 20534 Morris L. Thigpen Director Thomas J. Beauclair Deputy Director Sherry Carroll Project Manager National Institute of Corrections www.nicic.gov Nancy Cebula Elizabeth Ritter Editors People in Charge LLC NIC Accession No. 025302 September 2013 This manual was developed under cooperative agreement award 11AD01GKF8 from the National Institute of Corrections, U.S. Department of Justice. Points of view or opinions in this document are those of the authors and do not necessarily represent the official opinion or policies of the U.S. Department of Justice. The National Institute of Corrections reserves the right to reproduce, publish, translate, or otherwise use and to authorize others to publish and use all or any part of the copyrighted material contained in this publication. Suggested Citation: Cebula, Nancy, and Elizabeth Ritter, eds. 2013. APEX Resources Directory Volume 1: Change Management and the APEX Domains. Washington, DC: U.S. Department of Justice, National Institute of Corrections. Contents Foreword ....................................................................................................................................................xi Preface ......................................................................................................................................................xiii Acknowledgments ..................................................................................................................................xvii Introduction to Achieving Performance Excellence ............................................................................xix APEX Guidebook Series Overview .................................................................................................................................xix APEX: Building the Model and Beginning the Journey ..........................................................................................xix Culture and Change Management: Using APEX To Facilitate Organizational Change .................................................................................................................................................xix Understanding Corrections through the APEX Lens ............................................................................................xx Achieving Performance Excellence: The Influence of Leadership on Organizational Performance ........................................................................................................................................xx Applying the APEX Tools for Organizational Assessment .....................................................................................xx APEX Resources Directory Volumes 1 and 2 ..........................................................................................................xx How To Use APEX................................................................................................................................................................xxi Chapter 1: Introduction .............................................................................................................................1 Chapter 2: NIC Resources .........................................................................................................................3 NIC Information Center .........................................................................................................................................................3 The Library .........................................................................................................................................................................3 Research Assistance ..........................................................................................................................................................4 Corrections Community Website ........................................................................................................................................4 Chapter 3: Change Management ..............................................................................................................5 Introduction ...............................................................................................................................................................................5 APEX Public Safety Model ......................................................................................................................................................5 A Systems Approach: APEX Domains as a Lens .........................................................................................................6 APEX Change Management Model ......................................................................................................................................9 Tools and Interventions ........................................................................................................................................................13 Resistance to Change ....................................................................................................................................................13 Strategies to Help Staff Members Deal with Change ............................................................................................14 How to Quickly and Effectively Analyze Change Efforts .......................................................................................15 Creating Your Own Intervention ................................................................................................................................15 Additional Resources ............................................................................................................................................................19 Case Studies ....................................................................................................................................................................19 Change Management Assessments .............................................................................................................................23 Contents • iii Chapter References ..............................................................................................................................................................24 Change Management Bibliography .....................................................................................................................................24 Web Links................................................................................................................................................................................29 Chapter 4: Leadership ..............................................................................................................................31 Introduction ............................................................................................................................................................................31 Guiding Questions.................................................................................................................................................................31 Tools and Interventions ........................................................................................................................................................33 Assessing and Identifying Leadership Styles .............................................................................................................33 Assessing and Engaging Leadership Strengths .........................................................................................................38 Transformational Leadership and Adaptive Change ...............................................................................................40 Building the Ability to Lead ..........................................................................................................................................43 Leadership Practice Interventions ..............................................................................................................................51 Leading a Team: A Decisionmaking Process ..............................................................................................................55 Additional Resources ............................................................................................................................................................56 Case Studies ....................................................................................................................................................................56 Leadership Assessments ...............................................................................................................................................65 Journals ....................................................................................................................................................................................69 Chapter References ..............................................................................................................................................................69 Leadership Bibliography .......................................................................................................................................................71 Web Links................................................................................................................................................................................79 Chapter 5: Operations Focus .................................................................................................................81 Introduction ............................................................................................................................................................................81 Guiding Questions.................................................................................................................................................................82 Operations Focus ..................................................................................................................................................................82 Safe and Secure Supervision and Settings: Tools and Interventions ...........................................................................83 Security Audits and Checklists ....................................................................................................................................83 Training Programs ..........................................................................................................................................................84 Intervention: Cost Containment Using APEX as a Guide .....................................................................................85 Process Management: Tools and Interventions ...............................................................................................................88 Operations Process Improvement Tools ..................................................................................................................88 Developing an Operations Focus .............................................................................................................................103 Additional Resources ..........................................................................................................................................................108 Case Studies ..................................................................................................................................................................108 Operations Focus Assessments ................................................................................................................................111 Chapter References ............................................................................................................................................................115 Safe and Secure Supervision and Settings ...............................................................................................................115 iv • APEX Resources Directory Volume 1 Process Management ...................................................................................................................................................115 Operations Focus Bibliography ........................................................................................................................................116 Safe and Secure Supervision and Settings ...............................................................................................................116 Process Management ...................................................................................................................................................120 Web Links..............................................................................................................................................................................123 Safe and Secure Supervision and Settings ...............................................................................................................123 Process Management ...................................................................................................................................................124 Chapter 6: Organizational Culture ......................................................................................................127 Introduction ..........................................................................................................................................................................127 Guiding Questions...............................................................................................................................................................127 About Organizational Culture ..........................................................................................................................................128 Tools and Interventions ......................................................................................................................................................131 Levels of Intervention .................................................................................................................................................132 Identifying Problems in Correctional Agencies .....................................................................................................132 Interventions for Lack of Trust..................................................................................................................................136 Interventions for Lack of Recognition ....................................................................................................................140 Interventions for Unclear Reward Structure.........................................................................................................142 Interventions for Lack of Good Communication .................................................................................................143 Interventions for Procedures Not Being Followed ..............................................................................................145 Interventions for Lack of Respect ............................................................................................................................146 Interventions for Lack of Diversity in Staff ............................................................................................................147 Interventions for Sexual Misconduct .......................................................................................................................148 Interventions for Use of Force .................................................................................................................................149 Interventions for Corruption ....................................................................................................................................149 Interventions for Code of Silence ............................................................................................................................150 Interventions for Apathy .............................................................................................................................................151 Focus Group Intervention .........................................................................................................................................152 Additional Resources ..........................................................................................................................................................152 Case Studies ..................................................................................................................................................................152 Other Topics ..................................................................................................................................................................154 Organizational Culture Assessments .......................................................................................................................156 Chapter References ............................................................................................................................................................158 Organizational Culture Bibliography ...............................................................................................................................159 Web Links..............................................................................................................................................................................164 Chapter 7: Stakeholder Focus ..............................................................................................................167 Introduction ..........................................................................................................................................................................167 Contents • v Guiding Questions...............................................................................................................................................................167 Tools and Interventions ......................................................................................................................................................168 Developing a Stakeholder Focus ...............................................................................................................................168 Programming Population Service Needs ................................................................................................................170 Conducting a Program Service Inventory ..............................................................................................................171 Client/Offender Satisfaction/Engagement ...............................................................................................................173 Population Monitoring and Surveillance .................................................................................................................174 Developing a Monitoring/Surveillance Inventory ..................................................................................................176 Additional Resources ..........................................................................................................................................................177 Case Studies ..................................................................................................................................................................178 Stakeholder Assessments ...........................................................................................................................................181 Chapter References ............................................................................................................................................................183 Stakeholder Focus Bibliography........................................................................................................................................185 Individuals under Supervision ....................................................................................................................................185 Stakeholder Families ....................................................................................................................................................188 External Stakeholders .................................................................................................................................................189 Web Links..............................................................................................................................................................................189 Chapter 8: Workforce Focus ..................................................................................................................191 Introduction ..........................................................................................................................................................................191 Guiding Questions...............................................................................................................................................................192 Tools and Interventions ......................................................................................................................................................193 Monitoring Organizational Climate .........................................................................................................................193 Assessing Organizational Climate ............................................................................................................................195 Tracking Organizational Climate Elements ............................................................................................................198 Assessing Workforce Engagement ............................................................................................................................199 Assessing Staff Burnout ..............................................................................................................................................201 Assessing Staff Engagement ........................................................................................................................................204 Additional Resources ..........................................................................................................................................................213 Case Studies ..................................................................................................................................................................213 Workforce Assessments .............................................................................................................................................214 Chapter References ............................................................................................................................................................216 Workforce Focus Bibliography .........................................................................................................................................218 Web Links..............................................................................................................................................................................227 Chapter 9: Strategic Planning ...............................................................................................................229 Introduction ..........................................................................................................................................................................229 Guiding Questions...............................................................................................................................................................229 vi • APEX Resources Directory Volume 1 About Strategic Planning ....................................................................................................................................................231 Tools and Interventions ......................................................................................................................................................232 Organizational Profile .................................................................................................................................................232 Intervention: Environmental Scan and Analysis ......................................................................................................234 Intervention: Scanning the Literature and Other Resources .............................................................................235 Intervention: SWOT Analysis .....................................................................................................................................235 Intervention: Gap Analysis ..........................................................................................................................................238 Additional Resources ..........................................................................................................................................................240 Case Study .....................................................................................................................................................................240 Assessments ..................................................................................................................................................................241 Chapter References ............................................................................................................................................................241 Strategic Planning Bibliography .........................................................................................................................................242 Web Links..............................................................................................................................................................................246 Chapter 10: Measurement, Analysis, and Knowledge Management ..................................................249 Introduction ..........................................................................................................................................................................249 Guiding Questions...............................................................................................................................................................249 About Measurement, Analysis, and Knowledge Management ....................................................................................250 Measuring What Matters ............................................................................................................................................251 What Is Knowledge Management? ...........................................................................................................................252 The Importance of Communication ........................................................................................................................252 Tools and Interventions ......................................................................................................................................................253 Using the ASCA Performance Based Measures System ......................................................................................253 Inventorying Process Measurement Needs ...........................................................................................................254 Using Decision Support Systems ..............................................................................................................................258 Additional Resources ..........................................................................................................................................................261 Case Study .....................................................................................................................................................................261 Chapter References ............................................................................................................................................................262 Bibliographies........................................................................................................................................................................263 Measurement and Analysis .........................................................................................................................................263 Knowledge Management ............................................................................................................................................267 Web Links..............................................................................................................................................................................270 Chapter 11: Results ................................................................................................................................271 Introduction ..........................................................................................................................................................................271 Guiding Questions...............................................................................................................................................................272 Tools and Interventions ......................................................................................................................................................273 Purpose of Results .......................................................................................................................................................273 Contents • vii Improving the Organization’s Outcome Orientation ..........................................................................................276 Additional Resources ..........................................................................................................................................................278 Case Study .....................................................................................................................................................................278 Assessments ..................................................................................................................................................................279 Chapter References ............................................................................................................................................................280 Results Bibliography ............................................................................................................................................................280 Web Links..............................................................................................................................................................................282 Book Summary ......................................................................................................................................285 Afterword ................................................................................................................................................287 Exhibits Exhibit 3–1: APEX Public Safety Model ................................................................................................................................7 Exhibit 3–2: APEX Change Management Model ................................................................................................................9 Exhibit 3–3: APEX Change Management Process Map ..................................................................................................10 Exhibit 4–1: Team Leadership Strengths Distribution Chart ........................................................................................39 Exhibit 4–2: Team Strengths with Scoring ........................................................................................................................40 Exhibit 4–3: Transformational Leadership Assessment, Part 1 .....................................................................................42 Exhibit 4–4: Stages of Learning ...........................................................................................................................................50 Exhibit 5–1: Operations Process Tools .............................................................................................................................89 Exhibit 5–2: System/Process View ......................................................................................................................................90 Exhibit 5–3: Process Map for Personnel Staffing and Placement ................................................................................91 Exhibit 5–4: Kellogg Logic Model .......................................................................................................................................92 Exhibit 5–5: Data Box ...........................................................................................................................................................94 Exhibit 5–6: Fishbone Diagram ...........................................................................................................................................96 Exhibit 5–7: Scatter Plot .......................................................................................................................................................97 Exhibit 5–8: Pick Chart .........................................................................................................................................................99 Exhibit 5–9: Benchmarking Table ........................................................................................................................................99 Exhibit 5–10: Prework Preparation and Project Agenda .............................................................................................101 Exhibit 5–11: Kaizen Swim Lane Map ..............................................................................................................................103 Exhibit 5–12: Identifying Key Process Change Projects ..............................................................................................107 Exhibit 6–1: APEX Public Safety Model ...........................................................................................................................128 Exhibit 6–2: Competing Values Framework ...................................................................................................................129 Exhibit 6–3: Culture Types Table .......................................................................................................................................130 Exhibit 8–1: Likert’s Organizational Climate Survey, National Corrections Results ............................................196 Exhibit 8–2: Organizational Climate Change Tracking Chart .....................................................................................199 Exhibit 8–3: Generic Burnout Assessment Results Example .....................................................................................203 viii • APEX Resources Directory Volume 1

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U.S. Department of Justice National Institute of Corrections U.S. Department of Justice National Institute of Corrections 320 First Street, NW Washington, DC 20534 Morris L. Thigpen Director Thomas J. Beauclair Deputy Director Sherry Carroll Project Manager National Institute of Corrections www.nicic.gov Nancy Cebula Elizabeth Ritter Editors People in Charge LLC NIC Accession No. 025302 September 2013 This manual was developed under cooperative agreement award 11AD01GKF8 from the National Institute of Corrections, U.S. Department of Justice. Points of view or opinions in this document are those of the authors and do not necessarily represent the official opinion or policies of the U.S. Department of Justice. The National Institute of Corrections reserves the right to reproduce, publish, translate, or otherwise use and to authorize others to publish and use all or any part of the copyrighted material contained in this publication. Suggested Citation: Cebula, Nancy, and Elizabeth Ritter, eds. 2013. APEX Resources Directory Volume 1: Change Management and the APEX Domains. Washington, DC: U.S. Department of Justice, National Institute of Corrections. Contents Foreword ....................................................................................................................................................xi Preface ......................................................................................................................................................xiii Acknowledgments ..................................................................................................................................xvii Introduction to Achieving Performance Excellence ............................................................................xix APEX Guidebook Series Overview .................................................................................................................................xix APEX: Building the Model and Beginning the Journey ..........................................................................................xix Culture and Change Management: Using APEX To Facilitate Organizational Change .................................................................................................................................................xix Understanding Corrections through the APEX Lens ............................................................................................xx Achieving Performance Excellence: The Influence of Leadership on Organizational Performance ........................................................................................................................................xx Applying the APEX Tools for Organizational Assessment .....................................................................................xx APEX Resources Directory Volumes 1 and 2 ..........................................................................................................xx How To Use APEX................................................................................................................................................................xxi Chapter 1: Introduction .............................................................................................................................1 Chapter 2: NIC Resources .........................................................................................................................3 NIC Information Center .........................................................................................................................................................3 The Library .........................................................................................................................................................................3 Research Assistance ..........................................................................................................................................................4 Corrections Community Website ........................................................................................................................................4 Chapter 3: Change Management ..............................................................................................................5 Introduction ...............................................................................................................................................................................5 APEX Public Safety Model ......................................................................................................................................................5 A Systems Approach: APEX Domains as a Lens .........................................................................................................6 APEX Change Management Model ......................................................................................................................................9 Tools and Interventions ........................................................................................................................................................13 Resistance to Change ....................................................................................................................................................13 Strategies to Help Staff Members Deal with Change ............................................................................................14 How to Quickly and Effectively Analyze Change Efforts .......................................................................................15 Creating Your Own Intervention ................................................................................................................................15 Additional Resources ............................................................................................................................................................19 Case Studies ....................................................................................................................................................................19 Change Management Assessments .............................................................................................................................23 Contents • iii Chapter References ..............................................................................................................................................................24 Change Management Bibliography .....................................................................................................................................24 Web Links................................................................................................................................................................................29 Chapter 4: Leadership ..............................................................................................................................31 Introduction ............................................................................................................................................................................31 Guiding Questions.................................................................................................................................................................31 Tools and Interventions ........................................................................................................................................................33 Assessing and Identifying Leadership Styles .............................................................................................................33 Assessing and Engaging Leadership Strengths .........................................................................................................38 Transformational Leadership and Adaptive Change ...............................................................................................40 Building the Ability to Lead ..........................................................................................................................................43 Leadership Practice Interventions ..............................................................................................................................51 Leading a Team: A Decisionmaking Process ..............................................................................................................55 Additional Resources ............................................................................................................................................................56 Case Studies ....................................................................................................................................................................56 Leadership Assessments ...............................................................................................................................................65 Journals ....................................................................................................................................................................................69 Chapter References ..............................................................................................................................................................69 Leadership Bibliography .......................................................................................................................................................71 Web Links................................................................................................................................................................................79 Chapter 5: Operations Focus .................................................................................................................81 Introduction ............................................................................................................................................................................81 Guiding Questions.................................................................................................................................................................82 Operations Focus ..................................................................................................................................................................82 Safe and Secure Supervision and Settings: Tools and Interventions ...........................................................................83 Security Audits and Checklists ....................................................................................................................................83 Training Programs ..........................................................................................................................................................84 Intervention: Cost Containment Using APEX as a Guide .....................................................................................85 Process Management: Tools and Interventions ...............................................................................................................88 Operations Process Improvement Tools ..................................................................................................................88 Developing an Operations Focus .............................................................................................................................103 Additional Resources ..........................................................................................................................................................108 Case Studies ..................................................................................................................................................................108 Operations Focus Assessments ................................................................................................................................111 Chapter References ............................................................................................................................................................115 Safe and Secure Supervision and Settings ...............................................................................................................115 iv • APEX Resources Directory Volume 1 Process Management ...................................................................................................................................................115 Operations Focus Bibliography ........................................................................................................................................116 Safe and Secure Supervision and Settings ...............................................................................................................116 Process Management ...................................................................................................................................................120 Web Links..............................................................................................................................................................................123 Safe and Secure Supervision and Settings ...............................................................................................................123 Process Management ...................................................................................................................................................124 Chapter 6: Organizational Culture ......................................................................................................127 Introduction ..........................................................................................................................................................................127 Guiding Questions...............................................................................................................................................................127 About Organizational Culture ..........................................................................................................................................128 Tools and Interventions ......................................................................................................................................................131 Levels of Intervention .................................................................................................................................................132 Identifying Problems in Correctional Agencies .....................................................................................................132 Interventions for Lack of Trust..................................................................................................................................136 Interventions for Lack of Recognition ....................................................................................................................140 Interventions for Unclear Reward Structure.........................................................................................................142 Interventions for Lack of Good Communication .................................................................................................143 Interventions for Procedures Not Being Followed ..............................................................................................145 Interventions for Lack of Respect ............................................................................................................................146 Interventions for Lack of Diversity in Staff ............................................................................................................147 Interventions for Sexual Misconduct .......................................................................................................................148 Interventions for Use of Force .................................................................................................................................149 Interventions for Corruption ....................................................................................................................................149 Interventions for Code of Silence ............................................................................................................................150 Interventions for Apathy .............................................................................................................................................151 Focus Group Intervention .........................................................................................................................................152 Additional Resources ..........................................................................................................................................................152 Case Studies ..................................................................................................................................................................152 Other Topics ..................................................................................................................................................................154 Organizational Culture Assessments .......................................................................................................................156 Chapter References ............................................................................................................................................................158 Organizational Culture Bibliography ...............................................................................................................................159 Web Links..............................................................................................................................................................................164 Chapter 7: Stakeholder Focus ..............................................................................................................167 Introduction ..........................................................................................................................................................................167 Contents • v Guiding Questions...............................................................................................................................................................167 Tools and Interventions ......................................................................................................................................................168 Developing a Stakeholder Focus ...............................................................................................................................168 Programming Population Service Needs ................................................................................................................170 Conducting a Program Service Inventory ..............................................................................................................171 Client/Offender Satisfaction/Engagement ...............................................................................................................173 Population Monitoring and Surveillance .................................................................................................................174 Developing a Monitoring/Surveillance Inventory ..................................................................................................176 Additional Resources ..........................................................................................................................................................177 Case Studies ..................................................................................................................................................................178 Stakeholder Assessments ...........................................................................................................................................181 Chapter References ............................................................................................................................................................183 Stakeholder Focus Bibliography........................................................................................................................................185 Individuals under Supervision ....................................................................................................................................185 Stakeholder Families ....................................................................................................................................................188 External Stakeholders .................................................................................................................................................189 Web Links..............................................................................................................................................................................189 Chapter 8: Workforce Focus ..................................................................................................................191 Introduction ..........................................................................................................................................................................191 Guiding Questions...............................................................................................................................................................192 Tools and Interventions ......................................................................................................................................................193 Monitoring Organizational Climate .........................................................................................................................193 Assessing Organizational Climate ............................................................................................................................195 Tracking Organizational Climate Elements ............................................................................................................198 Assessing Workforce Engagement ............................................................................................................................199 Assessing Staff Burnout ..............................................................................................................................................201 Assessing Staff Engagement ........................................................................................................................................204 Additional Resources ..........................................................................................................................................................213 Case Studies ..................................................................................................................................................................213 Workforce Assessments .............................................................................................................................................214 Chapter References ............................................................................................................................................................216 Workforce Focus Bibliography .........................................................................................................................................218 Web Links..............................................................................................................................................................................227 Chapter 9: Strategic Planning ...............................................................................................................229 Introduction ..........................................................................................................................................................................229 Guiding Questions...............................................................................................................................................................229 vi • APEX Resources Directory Volume 1 About Strategic Planning ....................................................................................................................................................231 Tools and Interventions ......................................................................................................................................................232 Organizational Profile .................................................................................................................................................232 Intervention: Environmental Scan and Analysis ......................................................................................................234 Intervention: Scanning the Literature and Other Resources .............................................................................235 Intervention: SWOT Analysis .....................................................................................................................................235 Intervention: Gap Analysis ..........................................................................................................................................238 Additional Resources ..........................................................................................................................................................240 Case Study .....................................................................................................................................................................240 Assessments ..................................................................................................................................................................241 Chapter References ............................................................................................................................................................241 Strategic Planning Bibliography .........................................................................................................................................242 Web Links..............................................................................................................................................................................246 Chapter 10: Measurement, Analysis, and Knowledge Management ..................................................249 Introduction ..........................................................................................................................................................................249 Guiding Questions...............................................................................................................................................................249 About Measurement, Analysis, and Knowledge Management ....................................................................................250 Measuring What Matters ............................................................................................................................................251 What Is Knowledge Management? ...........................................................................................................................252 The Importance of Communication ........................................................................................................................252 Tools and Interventions ......................................................................................................................................................253 Using the ASCA Performance Based Measures System ......................................................................................253 Inventorying Process Measurement Needs ...........................................................................................................254 Using Decision Support Systems ..............................................................................................................................258 Additional Resources ..........................................................................................................................................................261 Case Study .....................................................................................................................................................................261 Chapter References ............................................................................................................................................................262 Bibliographies........................................................................................................................................................................263 Measurement and Analysis .........................................................................................................................................263 Knowledge Management ............................................................................................................................................267 Web Links..............................................................................................................................................................................270 Chapter 11: Results ................................................................................................................................271 Introduction ..........................................................................................................................................................................271 Guiding Questions...............................................................................................................................................................272 Tools and Interventions ......................................................................................................................................................273 Purpose of Results .......................................................................................................................................................273 Contents • vii Improving the Organization’s Outcome Orientation ..........................................................................................276 Additional Resources ..........................................................................................................................................................278 Case Study .....................................................................................................................................................................278 Assessments ..................................................................................................................................................................279 Chapter References ............................................................................................................................................................280 Results Bibliography ............................................................................................................................................................280 Web Links..............................................................................................................................................................................282 Book Summary ......................................................................................................................................285 Afterword ................................................................................................................................................287 Exhibits Exhibit 3–1: APEX Public Safety Model ................................................................................................................................7 Exhibit 3–2: APEX Change Management Model ................................................................................................................9 Exhibit 3–3: APEX Change Management Process Map ..................................................................................................10 Exhibit 4–1: Team Leadership Strengths Distribution Chart ........................................................................................39 Exhibit 4–2: Team Strengths with Scoring ........................................................................................................................40 Exhibit 4–3: Transformational Leadership Assessment, Part 1 .....................................................................................42 Exhibit 4–4: Stages of Learning ...........................................................................................................................................50 Exhibit 5–1: Operations Process Tools .............................................................................................................................89 Exhibit 5–2: System/Process View ......................................................................................................................................90 Exhibit 5–3: Process Map for Personnel Staffing and Placement ................................................................................91 Exhibit 5–4: Kellogg Logic Model .......................................................................................................................................92 Exhibit 5–5: Data Box ...........................................................................................................................................................94 Exhibit 5–6: Fishbone Diagram ...........................................................................................................................................96 Exhibit 5–7: Scatter Plot .......................................................................................................................................................97 Exhibit 5–8: Pick Chart .........................................................................................................................................................99 Exhibit 5–9: Benchmarking Table ........................................................................................................................................99 Exhibit 5–10: Prework Preparation and Project Agenda .............................................................................................101 Exhibit 5–11: Kaizen Swim Lane Map ..............................................................................................................................103 Exhibit 5–12: Identifying Key Process Change Projects ..............................................................................................107 Exhibit 6–1: APEX Public Safety Model ...........................................................................................................................128 Exhibit 6–2: Competing Values Framework ...................................................................................................................129 Exhibit 6–3: Culture Types Table .......................................................................................................................................130 Exhibit 8–1: Likert’s Organizational Climate Survey, National Corrections Results ............................................196 Exhibit 8–2: Organizational Climate Change Tracking Chart .....................................................................................199 Exhibit 8–3: Generic Burnout Assessment Results Example .....................................................................................203 viii • APEX Resources Directory Volume 1

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APEX Resources Directory Volume 1: Change Management and the APEX Domains. Washington, DC: U.S 1. Chapter 2: NIC Resources .
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