Anywhere, anytime, any device PDF
21 Pages·2016·5.62 MB·English
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
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Anywhere, anytime, any device: redefining enquiry services at the University of South Australia Library Julie Hockey, Manager Academic Library Services Reduction in print loans From print to electronic ---- ebook ---- print Teaching & learning practices Spaces Technology Online Self service Client Survey 2015 •70% prefer help via email, chat, phone •27% would like a librarian come to them •52% use a library building for study/research •23% to access resources •3% to speak to a librarian Processes and workflows reviewed and streamlined From Service Desks to Service Points Phone queue Pop Ups
Description:Anywhere, anytime, any device: redefining enquiry services at the University of Australia Library. Julie Hockey, Manager Academic Library Services
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
