ARTISTRY SKINCARE GUIDE FORWARD BEAUTY TABLE OF CONTENTS 4 ARTISTRY® Timeline 6 The ARTISTRY Brand 10 ARTISTRY Scientific Advisory Board DISCOVERY 12 Meet Michelle D’Allaird 14 Selling Smart Snapshot We search the globe to discover nature’s precious and 16 ARTISTRY Selling System beneficial ingredients. All to 20 Create a Personal Product Testimony give your skin the 22 ARTISTRY Selling Methods – ultimate care it deserves. Individual, Drop & Shop, Small Group, Large Group 24 ARTISTRY Customer Profile 28 ARTISTRY Skincare – ARTISTRY 4-Step Regimen 30 ARTISTRY Snapshot of Product Use IMAGINATION 34 Skincare Life Stages Imagining the future of beauty, 42 Door Openers ARTISTRY has access to a 46 ARTISTRY Luxury Skincare global network of over 900 50 How to Apply a Face Cream or Lotion scientists, engineers, and trend-seekers to exchange 55 How to Apply an Eye Cream groundbreaking ideas to 56 ARTISTRY Professional Treatments forecast what’s next in beauty. 68 ARTISTRY Anti-Aging Skincare 92 ARTISTRY Basic Skincare 103 Which Exfoliator Is Right for You? 105 Which Eye Cream Is Right for You? 110 ARTISTRY Color INVENTION 116 Connect with ARTISTRY – Social Media, Mobile Apps Our invention of tomorrow’s 122 The Learning Center Training technologies today always puts performance first, 124 Resources moving us ahead with the most scientifically advanced beauty solutions. 2 ARTISTRY SKINCARE GUIDE CONGRATULATIONS! Dear Amway Independent Business Owner, With the ARTISTRY® brand, you can help your customers see their look of youth last beyond what they ever thought possible. You create the ARTISTRY difference by offering personalized service. Thank you for making ARTISTRY skincare and cosmetics a beautiful cornerstone to help move your Amway™ business forward and reach your goals. To help you learn more about and be confident selling the amazing ARTISTRY products, we have created the ARTISTRY Skincare Guide. This comprehensive guide gives you the tools to know: • How to build credibility for your business. • How to connect with customers. • How to sell ARTISTRY products by sharing their features and benefits. The ARTISTRY Skincare Guide will help you become confident with the ARTISTRY portfolio of skincare solutions so you can be a beauty expert for your customers. You have a unique opportunity to help your customers take their beauty to a youthful new level. You will notice that the ARTISTRY skincare portfolio is changing, and this change is very good for your business. ARTISTRY is always on the cutting edge of revolutionary anti-aging skincare, and we are so thrilled to launch the ARTISTRY YOUTH XTEND™ Collection. New technology, new packaging, and new products make this one of the most exciting new launches in ARTISTRY history. Thank you for all you do to bring Forward Beauty to women around the globe. New Premium Support from ARTISTRY Prestige beauty deserves premium service. Enhance your beauty business with insider product tips, expert beauty advice, and business support from a specially trained ARTISTRY Beauty Expert. It’s a new level of support for your beauty business. An ARTISTRY Beauty Expert awaits you. Simply call Amway Customer Service: U.S. 800-253-6500 or Canada 800-265-5470, Monday–Friday, 8 a.m. to midnight, and Saturday, 8:30 a.m. to 5 p.m. ET. Because you’re in business for yourself, not by yourself. For more information in the U.S., visit Amway.com; in Canada visit Amway.ca. 3 TIMELINE BEAUTY THROUGH THE YEARS 1950s 1960s 1970s 1980s • Edith Rehnborg, wife • Amway acquires Edith • ARTISTRY skincare and • ARTISTRY products of Nutrilite founder Carl Rehnborg Cosmetics, cosmetics enters the continue to be Rehnborg, introduces her adapting and renaming international market: manufactured at Nutrilite own line of cosmetics. it ARTISTRY®. Australia, Hong Kong, in California. Malaysia, France, the • Nutrilite distributors Rich • Research and Netherlands, the DeVos and Jay Van Andel development activities United Kingdom, found Amway Corporation move to Ada, Michigan. and West Germany. and purchase Nutrilite. • A modern, state-of- the-art cosmetics plant opens in Ada, Michigan, facilitating expert quality control and exacting standards in manufacturing processes. HOW TO TALK ABOUT the ARTISTRY Timeline The heritage of the ARTISTRY brand started in the 1950s with an entrepreneurial husband-and-wife team who went beyond boundaries to bring together science, nutrition, and art to inspire revolutionary beauty breakthroughs. Today, ARTISTRY is still leading the way with the most scientifically advanced beauty solutions. 4 ARTISTRY SKINCARE GUIDE 1990s 2000s 2010s • Cosmetics facility in Ada, • ARTISTRY expands into: • ARTISTRY Creme LuXury Michigan, expanded to Norway, Sweden, Finland, Collection, with exclusive accommodate increasing Denmark, Croatia, South youth-renewing technology – ARTISTRY® sales. Africa, India, Singapore, CellEffect Technology – is Venezuela, Russia, introduced. Creme LuXury and • ARTISTRY expands Ukraine, and Haiti. Creme LuXury Eye help skin its worldwide market: act up to 15 years younger. Indonesia, Portugal, • ARTISTRY establishes Poland, Argentina, Czech the Scientific Advisory • ARTISTRY introduces the Republic, Slovakia, and Board (SAB) and directly intensive skincare Collection. Uruguay. supports advanced These anti-aging skincare collaborative research at innovations are powerful • ARTISTRY is among the New York University. enough to deliver targeted, world’s top five, largest- professional-level*, anti-aging selling premium skincare benefits at home. brands, based on a Euromonitor International • ARTISTRY introduces Limited study of global the YOUTH XTEND™ retail sales. Collection to address the first signs of aging, like fine lines and wrinkles. *Results not equal to surgical/cosmetic procedures. For more information in the U.S., visit Amway.com; in Canada visit Amway.ca. 5 TOP 5 GLOBAL LEADER IN PREMIUM BEAUTY ARTISTRY® is among the world’s top five, largest-selling, premium skincare brands.* > PREMIUM > SATISFACTION GUARANTEED ARTISTRY is a leading direct-selling 180-day, 100% Customer skincare and cosmetics brand Satisfaction Guarantee. If you do holding recognition in the premium not absolutely love your ARTISTRY beauty category. products, we’ll refund your money. > CLINICALLY TESTED > PERFORMANCE All ARTISTRY products are clinically Over 50 years of experience and over tested and guaranteed to perform. $1.4 billion in global sales annually. > DISTINGUISHED BY QUALITY > WORLDWIDE MARKET ARTISTRY skincare products exceed Sold in over 50 countries and quality standards and contain only territories worldwide. the best ingredients. > SCIENTIFIC ADVISORY BOARD > INNOVATION International skin research experts Over 250 patents and work with ARTISTRY scientists to patents pending in the conquer visible signs of aging. skincare field. *Euromonitor International Limited; www.euromonitor.com/amway-claims. 6 ARTISTRY SKINCARE GUIDE ARTISTRY SKINCARE COLLECTIONS From luxurious anti-aging breakthroughs to the most scientifically advanced skincare, ARTISTRY® provides personalized skincare solutions that deliver exceptional results. LUXURY Creme LuXury Collection – Helps Skin Act Up to 15 Years Younger. The Creme LuXury Collection puts the ultimate indulgence in anti-aging skincare at your fingertips for unparalleled performance and skin transformation. A R See page 46. T I S T R PROFESSIONAL TREATMENTS Y B intensive skincare Collection – Professional Solutions. R Professional Results. A N D The intensive skincare Collection’s targeted products help repair and prevent visible signs of aging without the harsh side effects associated with some professional treatments. See page 56. ANTI-AGING YOUTH XTEND™ Skincare Collection – Reprogram the Future of Skin. YOUTH XTEND helps reduce the appearance of lines and wrinkles, so skin looks younger, smoother, and more radiant. See page 68. BASIC Essentials Skincare – Simple Skincare Solutions. ARTISTRY essentials provide simple, effective, daily skincare routines and treatment products infused with botanicals from our own Nutrilite organic farms. See page 92. For more information in the U.S., visit Amway.com; in Canada visit Amway.ca. 7 PREMIUM STATUS BE AWARE OF PREMIUM CUES AND USE THESE WORDS TO REINFORCE ARTISTRY AS A PREMIUM BRAND TO YOUR CUSTOMERS. U.S. consumers look for specific premium cues. These premium attributes help them distinguish between premium brands and mass brands when choosing skincare. Here is how you can help reinforce premium brand, product, and service cues in your business: BRAND CUES Reliable, Trustworthy Exclusivity Endorsed by Trusted Sources PRODUCT CUES Natural and Safe Top-tier Product Innovative Ingredients SERVICE CUES Skin Assessments Availability of Samples Customized Service INTRODUCING THE NEW ARTISTRY BRAND ICON The icon is a fluid and dynamic symbol to represent the graceful nature of the brand and the ARTISTRY® woman. 8 ARTISTRY SKINCARE GUIDE BRAND CUES SERVICE CUES Reliable, Trustworthy Skin Assessments Share the Amway 180-day, 100% Leverage the online ARTISTRY Skincare Customer Satisfaction Guarantee. Recommender to suggest the ideal personal skincare regimen for your customers. Exclusivity Tout how the ARTISTRY® brand is Availability of Samples available exclusively from Amway Share ARTISTRY skincare samples with Independent Business Owners. your customers. Customized Service Endorsed by Trusted Sources A key advantage of the direct Highlight how the ARTISTRY brand is selling channel is customized and endorsed by trusted sources such as the personalized service. ARTISTRY Scientific Advisory Board. PRODUCT CUES A R Natural and Safe T I S Inform your customers about the natural T R ingredients in ARTISTRY products Y sourced from our own Nutrilite organic B R farms. Include how third-party clinical A N testing is done to support all ARTISTRY D safety claims. Top-Tier Product The number of patents a product line has helps reinforce it as premium. Share how ARTISTRY holds over 250 patents pending and granted worldwide in the skincare field. Innovative Ingredients Feature the exclusive and innovative ingredients found in every ARTISTRY skincare collection. For more information in the U.S., visit Amway.com; in Canada visit Amway.ca. 9 SCIENCE MEETS BEAUTY ARTISTRY SCIENTIFIC ADVISORY BOARD The Artistry Scientific Advisory Board (SAB) is composed of leading international experts in skin-health research who actively consult with Artistry scientists to ensure that the technologies of future products are on the leading edge of skin health. SAB members were selected for their individual expertise and applied experience. Diane Thiboutot, M.D. Professor and Vice Chair of Dermatology Research Dr. Diane Thiboutot is recognized for her research in the regulation of sebum production and the treatment of acne. She is Professor of Dermatology at the College of Medicine, Penn State Milton S. Hershey Medical Center, and serves as a reviewer for the National Institutes of Health (NIH), as well as several dermatology journals. Gary J. Fisher, Ph.D. Photobiology and Aging Skin Research Laboratory, Co-Director of Laser and Cosmetic Dermatology Research, and the Harry Helfmann Professor of Molecular Dermatology in the Department of Dermatology at the University of Michigan Medical School Dr. Gary J. Fisher is a recognized authority on the causes of skin aging. He also serves on the editorial board of the Journal of Cellular Communication and Aging. John Pawelek, Ph.D. Laboratory Associate/Research Faculty, Department of Dermatology and the Yale Cancer Center, Yale University School of Medicine Dr. John Pawelek is an expert in pigmentation processes, the causes of skin discoloration, and the occurrence of metastatic melanoma. He holds several patents and has received numerous citations and awards. Dr. Pawelek has published over 150 scientific papers. He regularly collaborates with scientists throughout the world and has trained many well-respected researchers and doctors. Kenneth Kornman, D.D.S., Ph.D. Chief Executive Officer, President, and Chief Scientific Officer, Interleukin Genetics For more than 15 years, Dr. Kenneth S. Kornman’s research and business focus has been on genetic factors that influence chronic diseases and conditions of aging. He has been an advisor and research collaborator for many of the major oral care and pharmaceutical companies. He holds academic appointments at Harvard University, holds 20 patents in the biotechnology area, and has published three books and more than 125 articles. 10
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