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1362.61 I29na State of Illinois 2008 Pat Governor Qu‘nn» o Illinois Department on Aging ‘ ^ Charles D. Johnson, Director 4, i iHHwV tatc i 1 a ?; ■ ■ Long-Term Care Ombudsman Program - Annual Repor FY 2008 V Illinois Department on Aging Fiscal Year 2008 Annual Report Illinois Long-Term Care Ombudsman Program Standards Changes In FY 2008, the budget for the The State Ombudsman approved Illinois Long-Term Care revisions of the Illinois LTCOP Ombudsman Program (LTCOP) Standards and Procedures Manual. totaled $2,987,850.The largest The changes were made as a result portion of funds supporting the of the strategic planning process. program — 67 percent or The updated Standards alleviated $2,000,530 — was from Federal additional burdens placed on the sources. State funds made up 13 program, while still requiring it to percent ($391,000), while local meet Federal and State require¬ funds made up the remaining 20 ments. In particular, attendance percent ($596,320). There has been at resident and family council no substantial increase in federal meetings became optional; funds for the program since 2000. conducting facility staff in-services is no longer required; and providing For the fifth year and through a community education sessions is memorandum of understanding optional as well. between the Illinois Department of Public Health and the Illinois Department on Aging, a renewal grant of civil monetary penalty Illinois Long-Term Care Ombudsman Progran funds was awarded to the Ombudsman Program. Civil Monetary Penalties (CMP) funds have continued to make a signifi¬ cant impact on the Ombudsman Advocate Ai Confidant Resident Program, which received a 25 Mediator Directed percent increase to its budget with these additional funds. Ombudsman...Resident Advocate Complaints and Consultations The Illinois Long-Term Care Ombudsman Program handled 9,718 complaints during FY 2008. Sixty-nine percent of the cases were fully or partially resolved to the satisfaction of the resident involved in the case.There were 22,348 consultations handled by the Ombudsman Program.The changes to the LTCOP Standards and Procedures Manual allowed Ombudsmen to focus on these areas during a time of limited resources. Training The Illinois Long-Term Care Ombudsman Program launched a new training curriculum in FY 2008. The Level I and Level II training manuals were revised, and a new training protocol was developed. Changes to the protocol include requiring all Ombudsmen, regard¬ less of pay or volunteer status, to be trained beyond the Level I basic training to include Level II. In addi¬ tion, trainers are required to follow a specific training protocol. (Continued...) (...Continued) The Office of the State Ombudsman held a Statewide Legal Symposium for Ombudsmen, legal service providers, Coroners, and law enforcement officers.The keynote speaker addressed the issue of Mandatory Death Reporting. Seventy individuals participated in the Legal Symposium. Regular Presence Visits Despite receiving no additional funding, the Illinois Long-Term Care Ombudsman Program continued its push to be visible in Illinois long¬ term care facilities. In FY 2008, Ombudsmen made 20,706 regular presence visits to these facilities. Illinois Long-Term Care Council The Illinois Long-Term Care Council remained a strong outlet for the Ombudsmen to work with other advocates and hear from consumers on issues affecting residents in long-term care facilities. Public forums were held during each Council meeting.The Council also played a vital role in the campaign to increase the Personal Needs Allowance and to improve the care in nursing facilities. Funding by Source, fy 2008 Number of Ombudsmen, fy 2005 - 2008 452 352 316 Volunteers 238 75 56 54 toil 35 33 Part-Time Staff n Total: $2,987,850 Full-Time Staff 2005 2006 2007 2008 Number of Board and Care and Nursing Facilities / Beds Continuing Education (Sessions Held by Regional Ombudsmen FY 2005 - 2008 FY 2005 - 2008 120,000 1,183 1,200. NF Beds 100,000 2005 113,723 1,000. 423 80,000 800 60,000 2006 600. 40,000 400. 20,000 |BC Beds 200 2007 574 24,065 496 |for Ombudsmen 2005 2006 2007 2008 for Facility Staff In 2005, the number of nursing facilities was 1,218; with 1,110 visited quarterly (2006: 1,193 total/1,080 visited; 2007: 1,191 total/1,045 visited).The number of nursing facility beds was 2008 for Community 116,592 in 2005; 115,687 in 2006; and 115,043 in 2006. Board dnd Care facilities and bed totals are 2005: 254 and 18,360; 2006: 276 and 19,610; 2007: 381 and 22,213. Resident and Family Council Meetings Attended, fy 2005 - 2008 Number of Activities and Services Performed, fy 2008 1,893 - 1,716 Resident Council Meetings 1,489 1,218 0 o c <0 +</■>> 496 ‘35 c/> < </> >> Family Council Meetings 0) > 3 CO 2005 2006 2007 2008 22,348 20,706 9,718 3,805 587 Analysis of Complaints, fy 2008 Comparison of Complaints to Cases, fy 2005 2008 8,138 aP o'* o' * aP o'- o'- o'- Ol rs o CO 10 10 10 CO CM Complaints 7,427 7,351 Opened Cases I Closed Cases \ • C/> v. ■ - . > * .- £ V) </> <c0 \ 4,674 o o £ o > +■* HH o "o5 £ t: (ft > £ a> 03 o 2 a k. U) E E o 0) E £o <(7/>5 o O£ CL a>- -£ 03 40-3» O ■ mEmm +C-D• o </) 4-* > CD > 3 ■o £ £ ■ M£B 03 o CO < < <; LU LL Q < Number of Complaints: 9,718 2005 2006 2007 2008 Illinois Long-Term 2008 Data Pioneer and Culture Change Movement The Illinois Long-Term Care Ombudsman Program continued the "backyard" training sessions as part of the 2006 - 2008 Pioneer Network Grant Award. In addition, Regional Ombudsmen worked to further enhance or establish Pioneer Coalitions in their local areas, as well as build upon or establish new Family Councils.The Illinois Pioneer Coalition has taken a huge lead in providing education; and the Ombudsman Program will continue to work with them to promote local trainings and support the Illinois Pioneer Coalition Annual Summit, which continues to be a successful event. UNIVERSITY OF ILLINOIS-URBANA State of Illinois 12 121932344 3 01 Department on Aging 421 East Capitol Avenue, #100 Springfield, Illinois 62701-1789 Senior HelpLine: 1-800-252-8966 Elder Abuse Hotline:1-866-800-1409 1-888-206-1327 (TTY) www. state. i I. u s/ag i n g The Illinois Department on Aging does not discriminate in admission to programs or treatment of employment in programs or activities in compliance with appropriate State and Federal Statutes. If you feel you have been discriminated against, call the Senior HelpLine at 1-800-252-8966, 1-888-206-1327 (TTY). Printed by Authority of the State of Illinois OBCf) IOCI 0949-09 (4/09 - 150)