PUBLISHJEDA BY TNHE H-UFMANEE SBOCIE TY0 OF8 THE UNITED STATES animal services / rescues / shelters The Facts About Ferrets Testifying for Animals Bad Cats, Bad Cats—Whatcha Gonna Do? Shelter Medicine, p.53 I’ve noticed with dismay that whenever I lecture to veterinarians about cruelty, the room is never as crowded as it is when I talk about disease transmission... >> animal services / rescues / shelters 30 Teach the 36 What is a Children Well Good Death? Educators aim to leave no child behind, While communities across the country but many of the most important lessons work to reduce euthanasia rates, some kids can learn—about kindness and shelters struggle with a more fundamen- non-violent conflict resolution, for tal issue: ending the use of the carbon example—are now being edged out monoxide chamber. Long considered an in favor of standardized lessons and out-of-date method, gas chambers remain regular testing. But by tying your in use in some communities due to old lessons to new educational require- laws and lack of funding and training. ments, you can get humane education But through legislation and mentoring back into the curriculum. programs, animal advocates are helping shelters make the switch. animal services / rescues / shelters Animal Sheltering is a publication of The Humane Society of the United States. ANIMAL SHELTERING MAGAZINE STAFF Editor Carrie Allan Staff Writer/Copy Editor Katina Antoniades Circulation & Marketing Manager Michelle Riley n Advertising Manager ReNae Vorgert Design Bussolati Associates n Editor in Chief, Periodicals Nancy Lawson n HSUS REVIEWERS & CONTRIBUTORS John Snyder, Vice President, Companion Animals 5 Letterbox 49 Q & A Kim Intino, Director, Animal Sheltering Issues Betsy McFarland, Director of Communications, Companion Animals Author Jon Katz has been working with Stephanie Shain, Director of Outreach, Companion Animals Cory Smith, Program Manager, Animal Sheltering Issues 7 Scoop dogs for decades. But when a dog he n Study examines stress reduction methods loved deeply became unmanageably Chairman, Board of Directors, Humane Society of the United States David O. Wiebers, M.D. for shelter workers; the SPCA of Texas aggressive, he was faced with a terrible President and CEO, Humane Society of the United States takes down a puppy mill; the romance of choice. Katz talks about his border Wayne Pacelle n Valentine’s Day helps a Virginia shelter collie, Orson, and the difficulty owners ABOUT THIS MAGAZINE hit on potential adopters; a Lake Tahoe and shelters face when dealing with Animal Sheltering (ISSN 0734-3078) is published bimonthly by The Humane Society of the United States. Our magazine serves bear gets lucky; and more. aggressive dogs. the people on the frontlines of animal protection—by offering practical expertise, technical know-how, forums for debate, pro- gram profiles, news on the latest research and trends, and a sense of inspiration and community among those striving to make the 18 Coffee Break 53 Shelter Medicine world a better place for animals. In your space, you talk about your favorite Veterinarians are often in the best Subscription Prices Single-copy subscriptions are $20 each ($25 for subscribers outside parts of your day-to-day work. position to notice signs of animal cruelty, the U.S.). Organizations ordering extra copies for staff, volunteers, board members, and others can receive special discounts: orders yet studies have shown they seldom report of 2 to 9 copies cost $14 per copy; orders of 10 copies or more cost $10 per copy. Members of Shelter Partners receive a 10-percent 21 Creature Feature their suspicions. Dr. Lila Miller wants to discount. For more information, visit animalsheltering.org. Circulation Offices They’re long, they’re lean, and they’re see more veterinarians taking the lead on To order, renew, change your address, or inquire about other subscription-related issues, visit our website at not so mean! Feisty ferrets have a rep for cruelty issues in their communities. animalsheltering.org or contact our circulation office: Animal Sheltering being nibbly and stinky, but these relatives P.O. Box 351; Congers, NY 10920-0351 866-512-3111 (toll free) 845-267-3004 (local) of the weasel have gotten a bad rap. We 59 The Behavior Department 845-267-3478 (fax) [email protected] provide a guide for their care within the Bad cats, bad cats—whatcha gonna do? Editorial Offices Please send letters to the editor, Coffee Break submissions, shelter—and a glimpse of why their ad- A post-adoption survey helps the Animal and article ideas to: Animal Sheltering magazine/HSUS vocates have a mania for mustelids. Rescue League of Boston figure out how 2100 L St., NW Washington, DC 20037 their adopted cats are getting on in their 202-452-1100 (phone) 301-258-3081 (fax) 43 The “101” Department new homes. [email protected] animalsheltering.org A day on the witness stand can make Advertising Information even the most gregarious animal control 68 Off Leash Contact ReNae Vorgert, Animal Sheltering’s advertising manager, at 701-572-9100 or [email protected]. officer nervous, but our tips on providing Winter brings frozen water bowls to Job Listings To post a free job announcement, visit animalsheltering.org. effective court testimony can prepare you Carroll County, Md., but now when animal Reprint Information for the crossest of cross examinations. control officers talk to negligent pet We encourage private humane organizations and public animal services agencies to reprint Animal Sheltering articles by HSUS owners, they have science on their side. authors in whole or in part, without prior permission, provided that the reprinting serves educational purposes in keeping with the magazine’s intent. Please credit the article’s author as well as Animal Sheltering magazine, and send us a copy of the reprinted material. If you are interested in reprinting articles by non-HSUS authors, special permission may be required; e-mail us at asm@ humanesociety.org. The Small Print The HSUS does not endorse or guarantee any products, services, or vendors mentioned in Animal Sheltering, nor can it be responsible for problems with vendors or their products or services. Also, The HSUS reserves the right to reject, at its discretion, any advertising. Views expressed by non-HSUS authors are not necessarily those of The HSUS. ©2008 The Humane Society of the United States. All rights reserved. AnIMAL SheLTerInG January/february 2008 Letterbox //////////////////////////////////////////////////////// I really enjoyed the articles about shel- ter policies and how they are morphing constantly. Guidelines and standards are necessary in the adoption process but are oftentimes hard to set and harder yet to adhere to. Some of the shelter’s most valuable as- sets are the counselors who work with po- tential adopters. They explain the adoption process, answer questions, and inform the adopters about the pets they are interested in. This is a great time to get some infor- mation about their lifestyle and help the adopters make wise decisions accordingly. The counselor should be taking mental notes, and if there is any concern about an applicant, she should consult a supervisor. This is better than waiting until the ap- plication has gone through and then tell- ing the people waiting expectantly in the Stephanie Shain and her family adopted Molly (shown with Shain in photo at left) seven months after her brother, Panda (with Shain’s daughter Mia, right). lobby that they have been denied. On the adoption application at the essay Takes the Cake—And helped them feel a sense of pride in their shelter I volunteer at, there are questions Shelter Workers eat It! work and contributions and meant more regarding training, interacting, and car- Your wonderful article mentioning your to them than you could ever know. ing for the new pet, and there is a place to good experience at our shelter (“Judgment Seeing the quality of the staff and fill out information about past or existing Calls: Small Kids? No Dogs Allowed” by the potential of this organization helped pets. If the applicant responds that they Stephanie Shain, Sept-Oct 2007, p. 30), was me make the decision last August to will use a shock collar to train the dog, or brought to my attention shortly after pub- come work with these wonderful people adopt a cat only to keep it outside all the lication. I wanted you to know that the to bring forward the cause of animals time to “mouse,” that is cause for concern very next morning, the chief operating of- in Washington, D.C. On the one hand I and education. Our staff let applicants ficer and I snuck in two gourmet cakes for wasn’t surprised by what I read, but I also know where the shelter stands on these the staff at our New York Avenue shelter. couldn’t be more proud of their work and issues and offers them some alternatives. The staff had no idea why I was there, to be a part of this great organization. The key is explaining your specific as I had wanted it to be a surprise! I had —Lisa LaFontaine guidelines and perhaps redirecting an been able to get my hands on several cop- President and CEO adopter to another animal that fits her ies of Animal Sheltering, and I gathered the The Washington Humane Society lifestyle better. It is important that the staff together around the front desk and reasons for your guidelines are carefully read your article out loud. As it dawned Editor’s Note: In her essay, Stephanie explained and questions are answered. It on everyone that you were talking about Shain detailed her family’s search for is not enough to say “I don’t know” or to them, people began to smile and exchange and adoption of their dog Panda. Seven offer a one-size-fits-all response like “Big glances—and when I got to the part that months later, Shain’s daughter Bella dogs can’t live with young children.” named Panda, they started to cry (espe- was browsing local shelter websites Short of having adopters take a lie-de- cially when they saw Panda’s picture). and spied Panda’s sister, who had been tection test, you have to give the general As you saw for yourself firsthand (and returned to the shelter following a pre- public the benefit of the doubt, but there pointed out in your article), they do their vious adoption. Shain’s family adopted are steps you can take, before and after work in very primitive facilities, and yet the dog—now named Molly—and the adoption takes place, to ensure the they care so deeply! Most of the time, brought her home to reunite her with animal ends up in an appropriate home. they are dealing with difficult issues and her brother. Deaf and mostly blind, —Holly Williams, Volunteer often don’t receive the recognition and Molly is already busy mapping out Animal Rescue League of Iowa appreciation they deserve. Your article Shain’s home. Des Moines, Iowa CeLeBrATe SPAY DAY USA 2008! GO TO HuManeSOCIeTy.OrG/SPayDay fOr IDeaS. Scoop ////////////////////////////////////////////////////////////// Support Your Local euthanasia Technician Study gathers stress-reduction ideas from those in the most difficult jobs By CarrIe allan Is there a staffer at your shelter who performs euthanasia? If so, when’s the last time you smiled at her, asked how she’s doing, or listened to her when she needed to vent? Seem like small things? They’re not— especially if you’re a manager. In a recent study of stress-reduction suggestions compiled from responses of shelter workers around the country who perform or assist with euthanasia, sup- port and encouragement from colleagues and management ranked number one on the list of things respondents say would help them cope with the stress inherent to their work. Published in the Journal of Applied Animal Welfare Science (Vol. 10, No. 4), “What Shelters Can Do About Euthanasia- om C Related Stress: An Examination of oTo. h Recommendations From Those on the kp C o Front Line” examines the responses of sT more than 300 employees from 62 shel- ovIC/I n ters around the country. Researchers u rIf Steven Rogelberg, Ph.D., Natalie n T a g DiGiacomo, M.S., Charlie Reeve, Ph.D., a r D and others identified trends that may aid shelter managers looking for ways to help The most common answers fell into euthanasia technicians believe their cowork- their staff. the following categories: Be supportive ers’ criticism makes their jobs more difficult. Seventy-four percent of the respon- and encourage support from others (men- The authors also identified animal dents were female, and most were 25 tioned by 13 percent of respondents); pro- shelters as culturally unique. “Promoting a to 34 years old. Most were certified eu- vide counseling and professional help (12 culture of support within any organization thanasia technicians. Close to half had at percent of respondents); allow for rota- is a valuable goal in general; within animal least a high school education; another 42 tion of euthanasia staff (11 percent); hire sheltering organizations, it may be an im- percent had attended college as well. or provide more staff to do euthanasia perative,” they wrote. “After all, it is often The survey queried respondents (10 percent); allow for breaks and time the case that those charged with euthana- about their work environments, attitudes, off (9 percent). Other categories included sia responsibilities experience a dearth of and experiences with euthanasia. It also arranging support groups, communicat- support from the public and even family solicited free-form recommendations: ing more effectively, and providing more and friends.” “Please tell us what you think shelter skills-based training. Nobody wants to euthanize animals; management should or could do to as- “The most popular … suggestions had to it takes a strong mind and skilled, gentle sist shelter workers in dealing with eutha- do with promoting understanding and sup- hands to do the job. Euthanasia technicians nasia-related stress.” Eighty percent of port between euthanasia technicians and know that already. But a little acknowledg- respondents completed the section, and noneuthanasia employees who work side- ment from colleagues and supervisors can researchers sorted the 359 suggestions by-side,” the authors wrote, noting that the help them remember it—and go a long into 26 thematic categories. responses indicated that a good number of way toward easing their burden. AS CeLeBrATe SPAY DAY USA 2008! GO TO HuManeSOCIeTy.OrG/SPayDay fOr IDeaS. Scoop ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Locust Dale, Virginia The organization: Siamese Cat Rescue Center n Year established: 1998 n Resources: Two staff members at the center located in Virginia; about 500 ac- tive volunteers, including 75 foster home providers in several states nTer n Ce ue Area served: Eastern United States C s n aT re C Animals helped: The group places 800 to se me 1,000 Siamese and Siamese mixes each a sI year. Last summer, it took in its 5,000th cat, a 12-year-old stray now named Blue. it pops up the region in which they can savvy,” he says. He believes the differ- n select a cat if they need transport assis- ence is partly due to Hurricane Katrina: Website: va.siameserescue.org tance,” says Siri. “We try to localize as After the storm, he says, “we told the n much as possible, especially with the price whole world, ‘Go to rescue,’ and they did, How it helps shelters: The group helps of gas now—that’s becoming somewhat but they didn’t know what to expect.” public shelters with their Siamese cats; limiting,” adds Darrell. But the group al- Some people believe the cats will be per- volunteers take cats shelters cannot place lows for long-distance love: People can fect, Siri adds. No matter what adopters’ and help advertise the ones who remain adopt cats outside their region, but they attitudes are, though, the group enables at the shelter by sending information to have to pick them up themselves. successful placements through educa- a targeted group of potential adopters. n tion, careful matchmaking, and thorough “Meezers,” as Siamese are nicknamed, Siamese sounds: The breed’s distinctive post-adoption follow-up. are housed both at the center—which meows and extra-talkative nature can n can hold up to 50 cats—and with trained give potential adopters the wrong impres- Ensuring longevity: As the organization foster caregivers across the organization’s sion, says Darrell. “They present poorly has grown, its structure has changed. service area. “[The facility] looks like a in shelter environments,” he says. “They Today, 14 regional coordinators handle garage from the outside, but it’s probably sound like they’re angry … . Many times, assigned areas, performing duties that in- the most expensive garage you’ll ever [adopters] misunderstand their yelling and clude determining which cats the group walk into,” jokes executive director Siri screaming as vicious when they’re just ba- takes in, assigning those cats to foster Zwemke. Siri runs the organization with sically four-letter Siamese words.” It didn’t homes, improving volunteer retention, husband Darrell Zwemke, “webmeezer” take long for the center’s kitties to speak and participating in fundraising and and vice president of the board. for themselves: As Darrell continued to de- events. The Zwemkes hope to increase n scribe his organization over the phone, they this “outsourcing” to make the organiza- On the road: Hundreds of volunteer driv- began uttering their distinctive meows in tion less dependent on the central office. ers give lifts to adoptees on their way the background—clipped, low, and hoarse “Our long-term goal is to make us not nec- to new homes. Each cat’s online adop- noises that sound like “Raow!” essary,” he says. “At least not as necessary, tion listing specifies a “transport region” n because we’re not going to be here forever. based on the location of her foster home; A new kind of adopter: Darrell has no- We’d like the organization to continue be- the area usually extends to surrounding ticed changes in adopters’ expectations. yond us.” That seems a likely possibility— states. “As an applicant applies through “It’s not the same adopter you used to Siri says she’s inspired by the dedication our system, they input their zip code and have five years ago that was very rescue- and compassion of the group’s volunteers. AnIMAL SheLTerInG January/february 2008