An Analysis of Saudi Arabian Employee Performance in Selected Public Sector Service PDF
Preview An Analysis of Saudi Arabian Employee Performance in Selected Public Sector Service
WWeesstteerrnn MMiicchhiiggaann UUnniivveerrssiittyy SScchhoollaarrWWoorrkkss aatt WWMMUU Dissertations Graduate College 12-1995 AAnn AAnnaallyyssiiss ooff SSaauuddii AArraabbiiaann EEmmppllooyyeeee PPeerrffoorrmmaannccee iinn SSeelleecctteedd PPuubblliicc SSeeccttoorr SSeerrvviiccee OOrrggaanniizzaattiioonnss Yousif Mohamad Saad Al-Hendy Western Michigan University Follow this and additional works at: https://scholarworks.wmich.edu/dissertations Part of the Educational Leadership Commons RReeccoommmmeennddeedd CCiittaattiioonn Al-Hendy, Yousif Mohamad Saad, "An Analysis of Saudi Arabian Employee Performance in Selected Public Sector Service Organizations" (1995). Dissertations. 1757. https://scholarworks.wmich.edu/dissertations/1757 This Dissertation-Open Access is brought to you for free and open access by the Graduate College at ScholarWorks at WMU. It has been accepted for inclusion in Dissertations by an authorized administrator of ScholarWorks at WMU. For more information, please contact [email protected]. AN ANALYSIS OF SAUDI ARABIAN EMPLOYEE PERFORMANCE IN SELECTED PUBLIC SECTOR SERVICE ORGANIZATIONS by Yousif Mohamad Saad AL-Hendy A Dissertation Submitted to the Faculty of The Graduate College in partial fulfillment of the requirements for the Degree of Doctor of Education Department of Educational Leadership Western Michigan University Kalamazoo, Michigan December 1995 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. INFORMATION TO USERS This manuscript has been reproduced from the microfilm master. UMI films the text directly from the original or copy submitted. Thus, some thesis and dissertation copies are in typewriter face, while others may be from any type of computer printer. The quality of this reproduction is dependent upon the quality of the copy submitted. 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Contact UMI directly to order. UMI A Bell & Howell Information Company 300 North Zed) Road, Ann Arbor MI 48106-1346 USA 313/761-4700 800/5214)600 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. UMI Number: 9616857 Copyright 1995 by AL-Hendy, Youslf Mohamad-Saad All rights reserved. UMI Microform 9616857 Copyright 1996, by UMI Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code. UMI 300 North Zed) Road Ann Arbor, MI 48103 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Copyright by Yousif Mohamad Saad AL-Hendy 1995 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. DEDICATION This study is dedicated to my Dad, Mohamad-Saad AL-Hendy, who passed away, to whom I owe "after God" my prosperity and manhood. God bless him for his valuable teachings. To my Mother, Fatima AL-Hendy, who raised me with love and encourage ment. She has all my respect. Thanks Mom for such an upbringing. To my brothers, Abdulmohyee, Mobaireek, Saleh, Abdulkareem, Saud, and Faisal AL-Hendy, and my sisters, Saida, Aisha, Suad, and Layla AL-Hendy, for your friendship, love and support. They have my deepest respect and all my love. Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. ACKNOWLEDGMENT I wish to express my sincere appreciation to Dr. Charles Warfeild, advisor and committee chair, for his support provided throughout my study, who gave valuable time, expertise, professionalism, encouragement, and overall, friendship. I also wish to thank Dr. David Cowden and Dr. Ralph Chandler members of my doctoral committee who provided feedback, observations, and support throughout all the phases of development of this dissertation. My gratitude to Dr. Antonio Rubino for his help and assistance. He provided advice, and discussed my ideas and my analysis. Also to my friend, Brian Matico, who read and edited the last version of this dissertation without asking for any compensation. My deep gratitude goes to my best friend, Mohammed AL-Hazmi, for his help and assistance in the development of the research instrument. He took some of his valuable time to always be available to help. Thank you, Abu Molham. Also my gratitude to my friends Awdah Alahmari, Abdullah Alhelelah Abdulsalam Alkhalafj and Tareq Alhamidan for their help in administrating and distributing the ques tionnaire—without them this work would not be done. Yousif Mohamad Saad AL-Hendy ii Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. TABLE OF CONTENTS ACKNOWLEDGMENTS............................................ ii LIST OF TABLES ....................................................................................................xii LIST OF FIGURES.........................................................................................!... .xvi CHAPTER I. INTRODUCTION ............................................................................................1 The Background of Saudi Arabia.................................................................4 The Structure and Role of Public Bureaucracy in Saudi Arabia S Statement of the Problem.............................................................................7 Purpose of the Study..................................................................................11 Significance of the Study............................................................................13 Scope of the Study ....................................................................................17 Organization of the Study ..........................................................................19 n. REVIEW OF THE LITERATURE.......................................................................21 Theoretical Background...................................................... 23 Organizational Factors.........................................................................23 Employees’ Performance and Organizational Commitment, Communication, Cooperation, and Satisfaction ..................................28 Performance and Organizational Commitment .............................28 Performance and Communication..................................................31 iii Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Table of Contents-Continued CHAPTER Performance and Cooperation ......................................................33 Performance and Satisfaction.........................................................33 Theoretical Model of the Study.................................................................38 Review of Selected Empirical Studies......................................................41 Supervisory Personnel.........................................................................43 Supervisors and Subordinates .............................................................44 ffl. THE METHODOLOGY AND DESIGN.........................................................47 Performance ..............................................................................................47 The Behavioral Variable of Organizational Commitment ...................49 The Behavioral Variable of Communication........................................49 The Behavioral Variable of Cooperation ............................................51 Population of the Study.............................................................................52 Variables....................................................................................................53 Development of the Instrument......................................... 55 Introduction..........................................................................................55 Quantitative Methods...........................................................................56 Expert Review......................................................................................58 The Questionnaire ...............................................................................59 Survey Reliability..................................................................................65 iv Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
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