Ambulance Proposal - AMR

464 Pages·2005·21.61 MB·English

Contra Costa County

PROPOSAL for Emergency Ambulance Service

i.

March 1097
'AMERIGAN' MEDICAL RESPONSE

Fridey, Mae’a 1,

7

Ac Taalhrop
Conte Coot County
eal Services Deparitien:
Emergency Medical Servi
56 Glacier Drive
Martinez, CA 942

Ageucy

Dear Mr, [ahr

Arreriean Medical Kespense ia peared 1 zreeort this propos in answer Wo Ie
Reques| far Proposals Eo-n the Contra Costa Comty Healt Services Departivent
avy Medival Services Agenoy,

As the propasal will {nsiras, AMR bxings t2 Conta Cask. County a cunticing
eomnmiccae te previde clinically superb and-sealutclegicallysalvanced prehuspital
conbinod wita the compassian af excevionsd and dedicated field vareuivers,
American Medical iat prom rosord of cervioe “e Conlea
Cysla Ceurty, tui sic de not inter 9 rest on us laura, Rarhor, he. coanpa
‘saacanided lo improving our servize whsncver and honsever pews

AMIR is proven leader ie
‘American halt

pling ts the eunteynlly changing snvitanment
ye, Taccompany has feel the way in eliical advex.es, if
anedizel communications, m Aer maictenanse si i increusing'y deversified
secvices, ‘The company’s execulives are ‘caders in tke inchsuy —~ wiles Ibe Bist
Hut both the Calfomia ane the Amevican Arlee Assecistons ace currenlly
imal by AMR excestives,

We look forsvail a The nopusruinity of eomtiru:ng te serve t
Costa Cuney a pel ROVE OW SCV

people of Couten

Sinuersy

Grd tines

Chet entive Offone
Americar Maite Rexpomse
‘Westarn Croup

4 Cy Stee em sis 4S — FEO: Pere Ce mw
Sider oma « Fax: Suet
FORMA - Fave Shc

PRCLOSaL 1G AROUIOR -MraES Sey AMR ANE:
‘GN RACOSAGO.NTY

1867

SERMIESTO

FI CRM MST APPEAR OW THE FRONT OF THE PROPOSAL!

‘Thiel & proposal to co tract with Canta Coxte County 9 provide pray emergency ambulanse
service wit ure Emorgoney Raspone Proas derignatae Walon o-perasne raqutaty sd
services through tha Coumty ora aunty-dosignateduiegency dispatch eater.
Rear OF RIINER ——Amrsecanke sl Response eat
srcecean Wee lesan _

AL ADRESS: 47369 say Syeet

Fremont C8 O0605-3778

ponact prison, yi Fe PHENE: SIDar.0999.0912

APIPRESS FOR BIA “INGE fe Here

Te proocsels i i 6 Ease i LM Fonnypny scala (he

ERS. haat and West arial cans)

ERA (Cat Cert Coun)

2 eh tomes coum)

FRA 2 (Sen Aa Vall}

‘OFFICIAL USE ONLY” DOWOT FILLIN THIS SECTION

Page 1 of 137
Acknowledgments

Ota shone to the pec th

ped develo this prapasat

Augela Ac, “emmier Acecs, Bil Zochly, Chees Dewzy, Casin Uawars, Kevin
Greg. Guckes, Cluck Hubn, Verk Huila, Pulrivik Hosen, Tham thl.sen, tohmna

Tasitd Jente Lalich, Dase Laseam, Puy Lenard, Lou Meyer, Uauck Ma¥adden, (ana
Willer, Levis Mneler. Cezulya Rivers, Wendy Ruse, Jason Sucpavm, Seo Sayles, Clas

Schmeitler, Liréa Tiler, Bill Waltez, Bob Webeu, Sita Was
Table of Contents

EXECUTIVE SUYIMAHY.<-.0.= sen nn]
CUUWINTESLS AND QUALIFIESTIOWS conocer pence
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ncsoezaTION's Louse ke

2. Seaannroamnencre Te
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ARLES THANE 1S

aree TERaSAcIONS OF RFR SNC Acai an eae ie
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SERVICE TROMOSAL- LANA.
Dereeineatr PLS anuanas= 4h A
CONG LSS RNT PLAN ECCS
5. Dancovararr Parle.

1 Avance Sta,

ACCMPPANCK OF MIMIMUM REQUIREMENTS. nce

[RESPONSE MMH PRN MANE STS ARDS -

1 ROIS Lecky Lis TIRRNTSRINE Fane ReeeR{CONET
2 Newer Tuararane seRsENe RAPONSE #0002}

3. Rexmes TT RecRPTION,

5 Tbecses fe CALE ALATERE

3 NocaMeMATISWOFTLseie Tos

G.“pevauey on Fanane TosaET Restore Sane Sree

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5 Segoe Rete

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it SevaLre Eisrates

CLINICAL AND SA HRING STANDARD cnn _ —_

2 anmmanen starr
2. Wesa0ney FOR Pal CI T0 Mis ANA StagRNGDA CASuioN # sale

Page 3187
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S.ORENTARION GF NEW Exec

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Li petecion Con

COMPENSATION WORKING CONDITIONS. a

1. eaxrsmarractrne vers
2 ues Scteg- e899 COMO.
3 PREG HeaL. cach

Garrat. bicroes S18088 HEME-OS
5 GIMCAL Drennan tiseont
5 Sachi Shunt

ADMINISTRATION AND OMHILCTIENS a

Rana:
CoLsry Gvcalarens.
Faicn 9 GSN PRSCERORS
5 ormetiona: Pouce?

Terai. Caney ¢ <n a orserme aCe
Bo Atma ee amees,

Being Hi Pawchne WSTARTLE OWN
Me WeeRinT rT ar PROIDSDTAL Uh
TI. Gamcee tine
12 uedcrins,

IWS RESPONDER ASSISTANCH AND TRANSPORT.

1 avanarives“o UmLians Ete FERSOONEL,
2. RETIPNOFFIRG t:9h0wI SAFETY PRODI

“RANSPORTOR NOMIC FS. Rs :
EQUIPMENT eau METS se nn _
ais weacaie
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Page dof 187
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AMBULANCE DISPATCH SYSTEM socom sen

1 nenetu geste REQeREMNs
2. TShaTewFa Peron

ASTER, MULTICASUALTY, MIFTUSSE, AID RISPONSH, #1 ANDY

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fi at Ata Concerns,
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1 AMInLawcr SEUCE ASENEE

CUMIN LIV INVOLVEMENT occ cneeeeninnennnenerv
AN Dus. Tose ty RucunsokD PAL tn
acme MAL LEAL Date Ie

sure) 0 SENRS "
Coesutans oY 1
PIT NRO aT SN PRORSAECANS ts
REPORTING REQUIKRMINIS ANI ACCHSE:EE RECHIRDS sane
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4. Porson: Rac
Bo DUAR THIEN so
5. Conrmateor airucuo
8 Retamawor R2conns
3. OWMIAYARDNGPOPERAAA i

‘COMPENSATION RELATI PROVISION <a eo-n rte nee IS
Lo acta tase REGENTS, 13
2 Rens ay 9CaakGee UR ALLL Mei aL SUT bs
Sau nae Rare Uraazice,

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MUJARG AND COLLECTIONS teenie — wa
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COLLIER LXPORMATION soe

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SPECIAL FEATURES.

fOr
SERVIC PROPOSAI.- PLAN.

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BUSI: NERC COPIER

Pegeaat 17
Contaa Casta CouNTY

MmEney Manicst Service Proposal

EXECUTIVE SUMMARY

AMR’s Commitment

The srivate athelmee provider selected! lo serve Ceara Costa County inty he 21°
Ceecitry-nust briny, moet tha rable than tue aall.ty to eu ainesgency armblany sells
It amust also have touneial etanili-y. experioune anc che ability Wo atee. Uae elang'ng
dociands of Lmergersy Wed cal Se'veas. AMR is thar gcoviges,

AMR’s Unmatched Credentials and Qualifications

AMIR Fx Freation’s legest, ang: sopHatioaced cast cont uchnalogieally advuneed
‘The corspany has ted iouslly eceabtaed wpwcallela ca.
| sue tha: ables usin tailor oc eoreiges 72 the waive abe of

arnbulense rove
es0UR2$ Wh 2 Ie
cach commaty

Quick Facts About AMR:

Themen AMR ecm into Being on tertiary He of tile yesr, wine AAR
yf ith MedTruns. untivng the pwo feadine emmbulence

sport 73 em exsineced! > wition
cnery fie seconds, The eompany ap svates

AAR ox coded mio fr grows nationally, With the Western (reap
‘nehuding Washinguam. Oregon, Califrntat ancl Hai. an Coif,
De
parformance V1! anbulance syste tiem asez other provide

Hester Granp, new uperitas mare hugherebame, hig

Deployment Plan

Evergeney Kedioal Sorvive is scitiealy Cepeudoar upor. regponie mar, Rese
Ginsu “uu, cet po the dev'gn of Gus plan ucse: wack arbelanes reseu
deployed. lu hs simplest ued most sraighlliorweant teres, doce ta plan put ambulerces
cslsce they are neal, wire ey are needed?

Tu AMR's case, the uuwer is wreyuivouully ye. AMM uses tho newest and mast

Maret 1997 Excoutve Suneany
Cowrea Costa County = ‘a

Masicat Service Proposal

(cated 100.8 in designing, System Sixtus Mamayement

edt helow) pleus thar
indsed do put srazalstoc resoctces waere they are nestle, when Ihe

re nseded

Specifically. AMR das statically plucal zirbunes salioes amd sost Zecatices
fvenghent che Cecua Coma Couly wallow fier irmmeline ageses @ cxajor
therarghfvren ana Femways The compas’ as desiguel aicbelanes sbi sehedules «
rest hutk he needs af che syator: and te personnel, ong a vauiety o° sill schedul

Maal y, AMR weriens he pls" ensive vespange time coma lance is aiet eausis.ely.

Response Time Performance Standards

AMR, yses System Status Managewce Wu askieve nugid eywne nee, Syoem Seals
Mienagemeo: cau be dofiaed ag the svethod: besed oc histurival duly, unsr whi
amibunces ara srategitally placsd threugtert 4 gecgiaai’e segien to provide rapt
resporse times.

AME not only usce the latest and reost sophisticated logs ts deplny fie arbulanses. ov
avick reepeuse. it has pienzered Syste Stas Manugemert tecughol ‘he nation a3 [te
inst cadtethoree methed of episk’y purting the ambnlaace scl ils caregivers wh
they are rere — a catiend”s side

AME consterdy measures it reqporse times and other eriieal performance faeia4s
lervaga a wool used by all opcrcieg divis.ccs teroughout AM Iezally er ralionst'y
Key Pesformanee Indicators (KPIs). KIL reports ve viewer on daily art weekly haste
and euble AMR's operaling diewoms 4s vlassly raoaiter hei syssans' cflcieusy ace
rc thot AMIR is cieetiug respiise Lines sunderds. Suv close manitering allows fer
apie modificstions 9 the svat. if uevesssay

AMR az-ees to meet cesponse tims staaden’s species. ay tae Coumty af Corte Casa,

Clinical and Staffing Standards

AM. is uncemsromnising fr uphaliing rigoracs steratds of clinical excellence aul Ls
tho atack record 10 back up that ¢aim. AMR will uphold and annegr all corrent Conta
(Casta County EMS proteois, 0.85, reguletions, noligies and procedures

ANA tes portable pea-besec computers to quie
Eom Bishi carcyivers, Jata raccung, specitied cree, hex
Taprovecaen progrs.

and accurately repent patieet dara
re par. af AMIR" Quilty

AMR has ve Ge with the Coua Cosa Cowie BMS Agency a continous quel ly
improvecvent. (CQL) pun designee w acect the sarteuler needs ef Contra Wis

eh 1997 roca Summony