Ambassador Resource Guide - LifeSource

49 Pages·2013·5.92 MB·English

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LifeSource Volunteer Training Manual
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2 volunteer manual contents
I. LIFESOURCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Vision/Mission ..........................................................3
• Service Area Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
• LifeSource Member Transplant Programs .................................5
II. VOLUNTEER PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Purpose Statement ......................................................6
• Confidential Information ................................................7
• Confidentiality Statement ...............................................8
• Volunteer Profile ........................................................9
• Volunteer Emergency Information ......................................11
• Volunteer Opportunities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
• Connect With Us Online ................................................13
• Volunteer Expectations .................................................15
• Volunteer Mileage/Expense Reimbursement ............................16
III. INTRODUCTION TO ORGAN AND TISSUE TRANSPLANTATION . . . . . . . . . . . . . . . . . .
• Organ and Tissue Donation Resources ..................................17
• Historical Timeline .....................................................19
• Fast Facts ..............................................................20
• Key Messages ..........................................................21
• Types of Donation ......................................................22
• Transplantable Organs .................................................23
• Transplantable Tissues ..................................................24
• The Benefits of Tissue Donation .........................................25
• Matching Donors and Recipients .......................................26
• The Waiting List ........................................................27
• Donor Designation .....................................................28
• Top 10 Facts ............................................................29
• Questions and Answers ................................................30
• Religious Views ........................................................32
• Check your Vocabulary .................................................35
• Glossary ...............................................................36
IV. LIFESOURCE PRESENTATION TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Outline ................................................................39
• Tips for Public Speaking ................................................40
• Telling Your Personal Story ..............................................42
• Tips for the Donor Family Story .........................................43
• Tips for the Transplant Recipient Story ..................................45
• Driver’s License Office Visit Feedback Form ..............................47
• Crossword Puzzle ......................................................48
3
vision
Everyone shares the gift of life.
mission
LifeSource saves lives and offers
hope and healing through excellence
in organ and tissue donation.
4 service area
LifeSource is the non-profit organization dedicated to saving lives through organ and tissue donation
in the Upper Midwest, serving communities in Minnesota, North Dakota, South Dakota and western
Wisconsin. Headquartered in St. Paul, LifeSource has regional offices in Rochester and Duluth,
Minnesota; Fargo and Bismarck, North Dakota; and Sioux Falls and Rapid City, South Dakota.
LifeSource partners with more than 275 hospitals in the region to provide organ and tissue donation
services to approximately 6.5 million people.
ND
MN
Douglas County
St. Croix County
Pierce County
SD
WI
5 LifeSource member transplant programs
ABBOTT NORTHWESTERN Kidney
Minneapolis Heart
HENNEPIN COUNTY Kidney
MEDICAL CENTER
Minneapolis
MAYO CLINIC Kidney
Rochester Liver
Pancreas
Heart
Lung
UNIVERSITY OF MINNESOTA Kidney
MEDICAL CENTER, FAIRVIEW Liver
Minneapolis Pancreas
Heart
Lung
Intestine
Islets
SANFORD HEALTH Kidney
TRANSPLANT SERVICES Pancreas
Fargo
SANFORD BISMARCK Kidney
TRANSPLANT CENTER
Bismarck
AVERA MCKENNAN Kidney
TRANSPLANT INSTITUTE Pancreas
Sioux Falls
SANFORD Kidney
TRANSPLANT CENTER
Sioux Falls
6
Purpose Statement
The purpose of the LifeSource volunteer program is to directly support the
mission of LifeSource, the non-profit organ and tissue donation agency
serving Minnesota, North Dakota, South Dakota, and portions of Wisconsin.
We are committed to educating the public about organ, eye and tissue
donation so that the people in our communities can make a positive decision
about registering to be a donor. We pledge to offer our diverse skills, talents
and experiences as resources to LifeSource to help increase donation so that
more people will receive the transplants they need.
7
Confidential Information
As a LifeSource team member, we ask that you follow a code of ethics in the
performance of your volunteer duties. These ethics should guide your behavior,
as well as the behavior of all LifeSource team members. One of our most
fundamental responsibilities concerns confidentiality.
During the course of your volunteer work with LifeSource, you may, on
occasion, have access to confidential information. Your work may bring you
information of a personal nature about the people that LifeSource serves, or
about the operations of LifeSource or our employees. Our Code of Ethics states
that you may not repeat any information of a confidential nature to anyone.
Neither may you use any information received to your personal advantage.
Confidentiality is a fundamental right of those we serve, and it is guaranteed
through your adherence to our Volunteer Code of Ethics. Please sign the
confidentiality statement as part of your acceptance of a volunteer position
with LifeSource.
anPtdol er LeaistfeeuS rponru itrnhctei,s sfoigrmn,
CONFIDENTIALITY STATEMENT
TO: All LifeSource Temporary Workers, and Volunteers
FROM: Susan Gunderson, Chief Executive Officer
SUBJECT: Confidential Information
The Board of Directors calls to your attention the fact that all temporary workers and volunteers of LifeSource
assume an obligation to conduct themselves in accordance with the accepted principle to hold confidential
all information concerning patients, donors, and recipients. On a regular basis, personnel and volunteers may
have access to highly confidential medical information from LifeSource member transplant programs and donor
hospitals. On no occasion will a LifeSource individual divulge to any unauthorized individual information
regarding laboratory, medical, surgical, social, or other related information.
Temporary workers and volunteers of LifeSource must also refrain from revealing any confidential information
concerning employees or business operations. Any carelessness or thoughtlessness in this respect leading to the
release of such information is not only unethical but may involve the individual and/or LifeSource. Unauthorized
release of any and all confidential information at LifeSource may be cause for immediate dismissal or termination
of a volunteer relationship.
AGREED TO:
I have read the above statement, I understand the contents, and I agree,
unless authorized, to withhold confidential information.
Signature Date
Witness
LifeSource Volunteer Profile anPtdol er LeaistfeeuS rponru itrnhctei,s sfoigrmn,
Name Today’s Date
Phone home work cell
Address
City, State, Zip
Email Date of birth
Occupation
The best time and way to contact me is
¡ I am a member of a donor family. My relationship to donor
Donor’s name Date of donation
¡ I am a recipient. Type of transplant Date of transplant
Hospital at which transplant(s) was performed
¡ I am a member of a recipient family. My relationship to recipient
Recipient’s name Type of transplant Date
¡ I am waiting for an organ transplant. Type Transplant Center
¡ Other
When are you available to volunteer? ¡ Weekdays ¡ Evenings ¡ Weekends ¡ Anytime
I am interested in (check all that apply):
PUBLIC SPEAKING OFFICE ASSISTANCE
¡ Medical/nursing groups ¡ Stuffing envelopes, copying, etc.
¡ Public groups ¡ Computer/data entry
¡ Radio/TV/newspaper interviews ¡ Computer/desktop publishing
¡ High school students
COMMUNITY EVENTS
¡ Staff booths and exhibits at county fairs, health fairs, etc.
LifeSource may use volunteer photos on social media sites to help show the positive impact our volunteers
have in the community. Please check “no” if you do not want any photos of yourself shared. ¡ No
I give LifeSource permission to use my name/photo in future publications or to give to the media: ¡ Yes
¡ No
Please complete the skills and interests assessment form—our goal is to create opportunities that match your
background and talents to the mission of LifeSource. In order to do that, we need to know as much as possible
about you. While the information is optional, it will help us in our efforts to share the message of donation.
Volunteer Skills and Interests anPtdol er LeaistfeeuS rponru itrnhctei,s sfoigrmn,
LifeSource Training (please list all LifeSource training)

Have you been sent out by LifeSource to speak? Where?

Other volunteer work done for LifeSource:

What previous experience have you had in public speaking?

What type of work do you do? What kinds of work have you done?

What social/professional/religious groups do you participate in regularly?

Please indicate in which of the following areas you might be able to share your expertise.
¡ Photography ¡ Graphic Design/Art ¡ Fundraising
¡ Videography ¡ Writing ¡ Training/Education
¡ Music ¡ Event Coordination ¡ Calligraphy
¡ Newsletter Publication ¡ Website Design/Mgmt ¡ Church Relations
¡ Phone Calling ¡ Community Relations ¡ Flower arranging
Please list any other hobbies, talents, abilities, connections, or interests you may have and explain in more
detail the areas you checked. The more we know about you, the better utilized your volunteer talents will be!

Please email your completed form to [email protected], or, print and mail it to:
Attn: Teresa Turner
LifeSource
2550 University Avenue West, Suite 315 South
St. Paul, MN 55114-1904
Phone: [phone]