AMA CAT BOS Faculty Photos - AMA - American Management Association

36 Pages·2016·1.82 MB·English

HOW TO COMMUNICATE WITH DIPLOMACY,
1w.2w CwEU.asmTaAnCetT.o ArgN/2D20 6C RCELDOIBILITY “The instructor gave me the NonprofitU.S. PostagePAIDAmerican Management Association International CONNECT with
Price: $2,195 Non-members - $1,995 Members tools necessary not only to
tolerate my co-workers but to
Who should attend
want to work with some of my PURPOSE

Business professionals who want the skills to previously most challenging
communicate in a positive, professional manner no people…. I highly
”
matter what the situation. recommend this course.
—Drew B. o our
K•••••e yMDD EE lxeebiapmfivneleoniannlreogae epeat ce finato hdwntme sdle me iadmvkueep nmrraaeicogcsatpnet oy siyotonornusaue rtsr setc yc owbloemeimt tdhmtmi efpurfuon elniwirsciectaeneatrcnti oiepionnshn g arh a snsatskdyesi lslolel esn a ryno utor iflmeaxg yeo ur own style 600 AMA Way Saranac Lake, NY 12983-5534 pany mail. If the addressee is nur company, please deliver to ymanager of human resources.
S•e m Reicnoagnri zhei gthhe liimgphatcst of stress on communication and be able to adjust for it Important comlonger with yoorganization’s
Day 1 Day 2
Make every conversation count
• Understanding how perception and image can • Implementing and practicing strategies for
125408 FFMMFMFFCFFFFSWeeeeeeeee aaabbbbbbbbb:••• c Crrr......... Sccc lh427111222phhhaaIeDciU-8-144558 esdm58oe447ff-------sesceffM11122M..m---irpsieen558ndo25566a..caccaamgtorl..........ttcirr ui msfi..........Sbt..utv y h..........11yieonelin.......on..e. s tiegcc h............ugsIoa neir tSANCCSPAACLNtoam hsrLioceahnntehhrtieisnenogmalnllsi’ wwT aiaiidlg ncccfatmh pKALnnoo utF aai dgrnit leYYtrtnnrmeggvne etaaanrI roo,oogeoomiWln,nc, ueapc rrW new,,evGGcaOtkk nhgool,IIipieet,,LL ,-sAAiAnivmi V aFintcscNNsOoili,ea,oAnitto eYYnnHCotePe,gnwn ie AlrCorA W -syt D nwAah®o o enfetw ofdmyrf ooO. elaoseauce dmadt O eierAAAMMMMMAAAAbvnal nelppppppp f aaaaaonoshnurrrrrrrrrrrriciiifiiiiecccccotellllllllk ehhhhhlt2211411sws .s C255--15 o11122 t 25 -----slo14818r22111 atg ..-----y36626s11122l../s e259292.......r o............2............o0............6m ASHBNDASACNA•••o tao toearrhera rllnllPswlwaiiiuin lnnnct eapAcDcBbcnsoFa dgggortstaoeeYYtrpengee,otttaam if wlfiooooop d,oLnTnl,onB rrnnnlmnM,iiXge,Gcr1kkye bv ,,,IeiirT i,,a L -snueAlAanf VVV eX8ccNNyugn wgoAAA hO0oYcYl i , ,tac o0gu c WnhaCFrom-o eetLfl2Amioea mno6fi cdmwfe2euv l e -yiunitts9so hnhictac6ueeih cacd9nrAAMMMMMMFMLsttae eiie9ii“oppptdinoaaaaaaa bi.hvsrrnloygyyyyyrnu.oiiiocll e ts n 11m22699lhu s 22tet 13k----- a 59hOba337112si--t--la,1c1u005 li23n ysot44v...-t 60 ,2tlnim i..... notsi.8s.......ani na .to.......cks. et.......r ,e. d”.......a . efnaSSACNANSorndaac therertonnlld wwaioic AMnct rnF tF pa pgpe srYrtag roadtaadr yeoo oinrna,l i p rtn b,6clGc8 k ea,BiIi-is-,L s,lA9r V1ei ccNtiAoa1noAyYZc,, g hC C ,A AC WA FOLLOW US Stretch your training dollars with these GREAT OFFERS! Get one year of unlimited training!SAVE $250ANNUAL PASSAccess to most AMA Classroom Seminars and ALL Live Online Seminars Register by Feb. 28, 2019*ALL-ACCESS PASSMention offer code LK96 Access to ALL AMA Classroom and Live REGISTER TODAY!Online Seminars, Express Skills Courses and Webinarswww.amanet.org 1-800-262-9699| LEARN MORE: *TERMS AND CONDITIONS:Offer Code LK96 expires Feb. 28, 2019, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to transfers, www.amanet.org/annualpass cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or 1-800-262-9699SLS contract pricing must choose between their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual Passes/All-Access Passes, AMA Certificates, AMA Seminar Savings Passes, AMA Webinars, Express Skills Courses and Mention offer code KM2third party-delivered programs available through AMA are not eligible for this offer. Prices and schedules are subject to change without notice.Terms and conditions apply. AMA can come to you! We’ll deliver our seminars, tailored or fully customized, to your location. Develop teams of 8 or more, a division, or your entire organization. To learn more, call 1-877-880-0264. BETTER COMSeMmUinNarICs AfoTrI $OSe2ONed eb5Fta acSilk0Fs K for I LLS SEatLcwteiaPbemholeiafnrnuakofa e cpd sbreLhercoh iiar rknce ttem poicgtyi tgelakcwivppi ouvsemh raepo seeocn tny aehwr l pydo dlnsvt mo rk yuhumeet awuoifolnra Rl ocoobsrflugrtietsot rtcir ai ,wegatyreteuiy lni titiy od.ns rsohht at ati eugopnteeaetntti or, rrtearn d l sae .wb ierecg tl lcsssAyahnrif, e,tsw eof raMo FtpniewnnnneenSnwrtc bAgn ite c-twpthravteiiA p.hunveohiaeni saa twerg feramdhVsrrsfb pyn eio ec cala fae t lon2oron Epalchns8l m licid roseal,keyeb uok l2m reo tauus$gfio 0lli.eeugnulf1synuosfdsi 92u dn i.enarsbo d .eireig O eieoUc ua5nc,ars a nousnsroc nmsett y0alm rcdvriai r oieooel i scen,oprcu!f nsnotlufodoarearute u ern ifd lhtr naocrlh u i-. acsooolgt rn1e oesa cnun—lne-d silrmvr8msa xseg chaeie0s eiveaLatslric0lxepeKtrnsn u opad- 9o— pyrt2 tao6efati ri6.vrl bfrmoe nsawtae2uosnig s,cneh-ft s.eey9iahn in wtoacc6etogshunaul,9i fp ot tld 9ftmhhisp oryky.aotuou nioivoouslmsslueensftt, s
HOW TO COMMUNICATE WITH DIPLOMACY,
1w.2w CwEU.asmTaAnCetT.o ArgN/2D20 6C RCELDOIBILITY “The instructor gave me the NonprofitU.S. PostagePAIDAmerican Management Association International CONNECT with
Price: $2,195 Non-members - $1,995 Members tools necessary not only to
tolerate my co-workers but to
Who should attend
want to work with some of my PURPOSE

Business professionals who want the skills to previously most challenging
communicate in a positive, professional manner no people…. I highly
”
matter what the situation. recommend this course.
—Drew B. o our
K•••••e yMDD EE lxeebiapmfivneleoniannlreogae epeat ce finato hdwntme sdle me iadmvkueep nmrraaeicogcsatpnet oy siyotonornusaue rtsr setc yc owbloemeimt tdhmtmi efpurfuon elniwirsciectaeneatrcnti oiepionnshn g arh a snsatskdyesi lslolel esn a ryno utor iflmeaxg yeo ur own style 600 AMA Way Saranac Lake, NY 12983-5534 pany mail. If the addressee is nur company, please deliver to ymanager of human resources.
S•e m Reicnoagnri zhei gthhe liimgphatcst of stress on communication and be able to adjust for it Important comlonger with yoorganization’s
Day 1 Day 2
Make every conversation count
• Understanding how perception and image can • Implementing and practicing strategies for
125408 FFMMFMFFCFFFFSWeeeeeeeee aaabbbbbbbbb:••• c Crrr......... Sccc lh427111222phhhaaIeDciU-8-144558 esdm58oe447ff-------sesceffM11122M..m---irpsieen558ndo25566a..caccaamgtorl..........ttcirr ui msfi..........Sbt..utv y h..........11yieonelin.......on..e. s tiegcc h............ugsIoa neir tSANCCSPAACLNtoam hsrLioceahnntehhrtieisnenogmalnllsi’ wwT aiaiidlg ncccfatmh pKALnnoo utF aai dgrnit leYYtrtnnrmeggvne etaaanrI roo,oogeoomiWln,nc, ueapc rrW new,,evGGcaOtkk nhgool,IIipieet,,LL ,-sAAiAnivmi V aFintcscNNsOoili,ea,oAnitto eYYnnHCotePe,gnwn ie AlrCorA W -syt D nwAah®o o enfetw ofdmyrf ooO. elaoseauce dmadt O eierAAAMMMMMAAAAbvnal nelppppppp f aaaaaonoshnurrrrrrrrrrrriciiifiiiiecccccotellllllllk ehhhhhlt2211411sws .s C255--15 o11122 t 25 -----slo14818r22111 atg ..-----y36626s11122l../s e259292.......r o............2............o0............6m ASHBNDASACNA•••o tao toearrhera rllnllPswlwaiiiuin lnnnct eapAcDcBbcnsoFa dgggortstaoeeYYtrpengee,otttaam if wlfiooooop d,oLnTnl,onB rrnnnlmnM,iiXge,Gcr1kkye bv ,,,IeiirT i,,a L -snueAlAanf VVV eX8ccNNyugn wgoAAA hO0oYcYl i , ,tac o0gu c WnhaCFrom-o eetLfl2Amioea mno6fi cdmwfe2euv l e -yiunitts9so hnhictac6ueeih cacd9nrAAMMMMMMFMLsttae eiie9ii“oppptdinoaaaaaaa bi.hvsrrnloygyyyyyrnu.oiiiocll e ts n 11m22699lhu s 22tet 13k----- a 59hOba337112si--t--la,1c1u005 li23n ysot44v...-t 60 ,2tlnim i..... notsi.8s.......ani na .to.......cks. et.......r ,e. d”.......a . efnaSSACNANSorndaac therertonnlld wwaioic AMnct rnF tF pa pgpe srYrtag roadtaadr yeoo oinrna,l i p rtn b,6clGc8 k ea,BiIi-is-,L s,lA9r V1ei ccNtiAoa1noAyYZc,, g hC C ,A AC WA FOLLOW US Stretch your training dollars with these GREAT OFFERS! Get one year of unlimited training!SAVE $250ANNUAL PASSAccess to most AMA Classroom Seminars and ALL Live Online Seminars Register by Feb. 28, 2019*ALL-ACCESS PASSMention offer code LK96 Access to ALL AMA Classroom and Live REGISTER TODAY!Online Seminars, Express Skills Courses and Webinarswww.amanet.org 1-800-262-9699| LEARN MORE: *TERMS AND CONDITIONS:Offer Code LK96 expires Feb. 28, 2019, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to transfers, www.amanet.org/annualpass cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or 1-800-262-9699SLS contract pricing must choose between their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual Passes/All-Access Passes, AMA Certificates, AMA Seminar Savings Passes, AMA Webinars, Express Skills Courses and Mention offer code KM2third party-delivered programs available through AMA are not eligible for this offer. Prices and schedules are subject to change without notice.Terms and conditions apply. AMA can come to you! We’ll deliver our seminars, tailored or fully customized, to your location. Develop teams of 8 or more, a division, or your entire organization. To learn more, call 1-877-880-0264. BETTER COMSeMmUinNarICs AfoTrI $OSe2ONed eb5Fta acSilk0Fs K for I LLS SEatLcwteiaPbemholeiafnrnuakofa e cpd sbreLhercoh iiar rknce ttem poicgtyi tgelakcwivppi ouvsemh raepo seeocn tny aehwr l pydo dlnsvt mo rk yuhumeet awuoifolnra Rl ocoobsrflugrtietsot rtcir ai ,wegatyreteuiy lni titiy od.ns rsohht at ati eugopnteeaetntti or, rrtearn d l sae .wb ierecg tl lcsssAyahnrif, e,tsw eof raMo FtpniewnnnneenSnwrtc bAgn ite c-twpthravteiiA p.hunveohiaeni saa twerg feramdhVsrrsfb pyn eio ec cala fae t lon2oron Epalchns8l m licid roseal,keyeb uok l2m reo tauus$gfio 0lli.eeugnulf1synuosfdsi 92u dn i.enarsbo d .eireig O eieoUc ua5nc,ars a nousnsroc nmsett y0alm rcdvriai r oieooel i scen,oprcu!f nsnotlufodoarearute u ern ifd lhtr naocrlh u i-. acsooolgt rn1e oesa cnun—lne-d silrmvr8msa xseg chaeie0s eiveaLatslric0lxepeKtrnsn u opad- 9o— pyrt2 tao6efati ri6.vrl bfrmoe nsawtae2uosnig s,cneh-ft s.eey9iahn in wtoacc6etogshunaul,9i fp ot tld 9ftmhhisp oryky.aotuou nioivoouslmsslueensftt, s
HOW TO COMMUNICATE WITH DIPLOMACY,
1w.2w CwEU.asmTaAnCetT.o ArgN/2D20 6C RCELDOIBILITY “The instructor gave me the NonprofitU.S. PostagePAIDAmerican Management Association International CONNECT with
Price: $2,195 Non-members - $1,995 Members tools necessary not only to
tolerate my co-workers but to
Who should attend
want to work with some of my PURPOSE

Business professionals who want the skills to previously most challenging
communicate in a positive, professional manner no people…. I highly
”
matter what the situation. recommend this course.
—Drew B. o our
K•••••e yMDD EE lxeebiapmfivneleoniannlreogae epeat ce finato hdwntme sdle me iadmvkueep nmrraaeicogcsatpnet oy siyotonornusaue rtsr setc yc owbloemeimt tdhmtmi efpurfuon elniwirsciectaeneatrcnti oiepionnshn g arh a snsatskdyesi lslolel esn a ryno utor iflmeaxg yeo ur own style 600 AMA Way Saranac Lake, NY 12983-5534 pany mail. If the addressee is nur company, please deliver to ymanager of human resources.
S•e m Reicnoagnri zhei gthhe liimgphatcst of stress on communication and be able to adjust for it Important comlonger with yoorganization’s
Day 1 Day 2
Make every conversation count
• Understanding how perception and image can • Implementing and practicing strategies for
125408 FFMMFMFFCFFFFSWeeeeeeeee aaabbbbbbbbb:••• c Crrr......... Sccc lh427111222phhhaaIeDciU-8-144558 esdm58oe447ff-------sesceffM11122M..m---irpsieen558ndo25566a..caccaamgtorl..........ttcirr ui msfi..........Sbt..utv y h..........11yieonelin.......on..e. s tiegcc h............ugsIoa neir tSANCCSPAACLNtoam hsrLioceahnntehhrtieisnenogmalnllsi’ wwT aiaiidlg ncccfatmh pKALnnoo utF aai dgrnit leYYtrtnnrmeggvne etaaanrI roo,oogeoomiWln,nc, ueapc rrW new,,evGGcaOtkk nhgool,IIipieet,,LL ,-sAAiAnivmi V aFintcscNNsOoili,ea,oAnitto eYYnnHCotePe,gnwn ie AlrCorA W -syt D nwAah®o o enfetw ofdmyrf ooO. elaoseauce dmadt O eierAAAMMMMMAAAAbvnal nelppppppp f aaaaaonoshnurrrrrrrrrrrriciiifiiiiecccccotellllllllk ehhhhhlt2211411sws .s C255--15 o11122 t 25 -----slo14818r22111 atg ..-----y36626s11122l../s e259292.......r o............2............o0............6m ASHBNDASACNA•••o tao toearrhera rllnllPswlwaiiiuin lnnnct eapAcDcBbcnsoFa dgggortstaoeeYYtrpengee,otttaam if wlfiooooop d,oLnTnl,onB rrnnnlmnM,iiXge,Gcr1kkye bv ,,,IeiirT i,,a L -snueAlAanf VVV eX8ccNNyugn wgoAAA hO0oYcYl i , ,tac o0gu c WnhaCFrom-o eetLfl2Amioea mno6fi cdmwfe2euv l e -yiunitts9so hnhictac6ueeih cacd9nrAAMMMMMMFMLsttae eiie9ii“oppptdinoaaaaaaa bi.hvsrrnloygyyyyyrnu.oiiiocll e ts n 11m22699lhu s 22tet 13k----- a 59hOba337112si--t--la,1c1u005 li23n ysot44v...-t 60 ,2tlnim i..... notsi.8s.......ani na .to.......cks. et.......r ,e. d”.......a . efnaSSACNANSorndaac therertonnlld wwaioic AMnct rnF tF pa pgpe srYrtag roadtaadr yeoo oinrna,l i p rtn b,6clGc8 k ea,BiIi-is-,L s,lA9r V1ei ccNtiAoa1noAyYZc,, g hC C ,A AC WA FOLLOW US Stretch your training dollars with these GREAT OFFERS! Get one year of unlimited training!SAVE $250ANNUAL PASSAccess to most AMA Classroom Seminars and ALL Live Online Seminars Register by Feb. 28, 2019*ALL-ACCESS PASSMention offer code LK96 Access to ALL AMA Classroom and Live REGISTER TODAY!Online Seminars, Express Skills Courses and Webinarswww.amanet.org 1-800-262-9699| LEARN MORE: *TERMS AND CONDITIONS:Offer Code LK96 expires Feb. 28, 2019, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to transfers, www.amanet.org/annualpass cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or 1-800-262-9699SLS contract pricing must choose between their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual Passes/All-Access Passes, AMA Certificates, AMA Seminar Savings Passes, AMA Webinars, Express Skills Courses and Mention offer code KM2third party-delivered programs available through AMA are not eligible for this offer. Prices and schedules are subject to change without notice.Terms and conditions apply. AMA can come to you! We’ll deliver our seminars, tailored or fully customized, to your location. Develop teams of 8 or more, a division, or your entire organization. To learn more, call 1-877-880-0264. BETTER COMSeMmUinNarICs AfoTrI $OSe2ONed eb5Fta acSilk0Fs K for I LLS SEatLcwteiaPbemholeiafnrnuakofa e cpd sbreLhercoh iiar rknce ttem poicgtyi tgelakcwivppi ouvsemh raepo seeocn tny aehwr l pydo dlnsvt mo rk yuhumeet awuoifolnra Rl ocoobsrflugrtietsot rtcir ai ,wegatyreteuiy lni titiy od.ns rsohht at ati eugopnteeaetntti or, rrtearn d l sae .wb ierecg tl lcsssAyahnrif, e,tsw eof raMo FtpniewnnnneenSnwrtc bAgn ite c-twpthravteiiA p.hunveohiaeni saa twerg feramdhVsrrsfb pyn eio ec cala fae t lon2oron Epalchns8l m licid roseal,keyeb uok l2m reo tauus$gfio 0lli.eeugnulf1synuosfdsi 92u dn i.enarsbo d .eireig O eieoUc ua5nc,ars a nousnsroc nmsett y0alm rcdvriai r oieooel i scen,oprcu!f nsnotlufodoarearute u ern ifd lhtr naocrlh u i-. acsooolgt rn1e oesa cnun—lne-d silrmvr8msa xseg chaeie0s eiveaLatslric0lxepeKtrnsn u opad- 9o— pyrt2 tao6efati ri6.vrl bfrmoe nsawtae2uosnig s,cneh-ft s.eey9iahn in wtoacc6etogshunaul,9i fp ot tld 9ftmhhisp oryky.aotuou nioivoouslmsslueensftt, s
125408
ClassroomLive OnlineOnsiteCLO www.amanet.org/2206 or call 1-800-262-9699. To register and see full Classroom and Live Online schedules, visit March 7-8.....Philadelphia, PAApril 25-26 ....Houston, TXMarch 25-28May 6-9March 4-5.....Chicago, ILApril 22-23 ....St Pete Beach, FLFeb. 11-14April 8-11March 4-5.....Atlanta, GAApril 15-16 ....Atlanta, GALive OnlineFeb. 28-Mar. 1 .Seattle, WAApril 15-16 ....Arlington, VA WFeb. 28-Mar. 1 .New York, NY April 11-12 ....New York, NYMay 13-14 .....San Francisco, CA WWFeb. 25-26.....Los Angeles, CAApril 4-5 ......Chicago, ILMay 9-10 .....Newport Beach, CAFeb. 25-26.....Cincinnati, OHApril 1-2 ......Arlington, VAMay 9-10 .....Arlington, VAFeb. 14-15.....Atlanta, GAMarch 28-29...San Francisco, CAMay 6-7 ......New York, NYFeb. 14-15.....Arlington, VAMarch 21-22...Arlington, VAMay 2-3 ......Chicago, ILFeb. 11-12.....San Francisco, CAMarch 18-19...Dallas, TXMay 2-3 ......Atlanta, GAFeb. 7-8.......Chicago, ILMarch 14-15...New York, NYApril 29-30 ....Scottsdale, AZFeb. 4-5.......New York, NYMarch 11-12...Boston, MAApril 25-26 ....San Francisco, CA : Special Session for WomenW Schedule communicating before you face these situations • Describing the Know-Feel-Do model of • Being aware of your “hot buttons,” and preparing effective communication credible communication • Identifying and removing the roadblocks to • Defining the five actions that make for affects your communication effectiveness communicate with diplomacy, tact and credibility to learn how style • Using the Insight Inventory• Applying good listening skills in order to ® impact others’ perceptions of you powerful communication • Understanding how perception and image can • Implementing and practicing strategies for Day 1Day 2 Seminar highlights • Recognize the impact of stress on communication and be able to adjust for it • Explore communication style differences and learn to flex your own style • Eliminate weak responses with power phrases • Develop and demonstrate better listening skills • Define and leverage your communication style • Manage the impact your communication has on your image Key benefits ” —Drew B. matter what the situation.recommend this course. communicate in a positive, professional manner no people…. I highly Business professionals who want the skills to previously most challenging want to work with some of my Who should attendtolerate my co-workers but to “tools necessary not only to Price: $2,195 Non-members - $1,995 Members The instructor gave me the 1.2 CEUs www.amanet.org/2206 CLO TACT AND CREDIBILITY HOW TO COMMUNICATE WITH DIPLOMACY,
FOLLOW US
Nonprofit
U.S. Postage
PAID
600 AMA Way American Management
Stretch your training dollars with these GREAT OFFERS! Saranac Lake, NY 12983-5534 Association International
Get one year of unlimited training!
Important company mail. If the addressee is no
SAVE $250
ANNUAL PASS longer with your company, please deliver to your
organization’s manager of human resources.
Access to most AMA Classroom Seminars
and ALL Live Online Seminars
Register by Feb. 28, 2019*
Mention offer code LK96 ALL-ACCESS PASS
Access to ALL AMA Classroom and Live
REGISTER TODAY! Online Seminars, Express Skills Courses
and Webinars
www.amanet.org | 1-800-262-9699
LEARN MORE:
*TERMS AND CONDITIONS: Offer Code LK96 expires Feb. 28, 2019, and
cannot be combined with any other promotional offer(s). This offer is valid
only when applied to new registrations and cannot be applied to transfers, www.amanet.org/annualpass
cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or
SLS contract pricing must choose between their contract price or this discount 1-800-262-9699
applied to the AMA Member rate and must reference the offer code when
placing their order. AMA Annual Passes/All-Access Passes, AMA Certificates,
AMA Seminar Savings Passes, AMA Webinars, Express Skills Courses and Mention offer code KM2
third party-delivered programs available through AMA are not eligible for this
offer. Prices and schedules are subject to change without notice. Terms and conditions apply.
AMA can come to you!
We’ll deliver our seminars, tailored or fully customized, to your
location. Develop teams of 8 or more, a division, or your entire
organization. To learn more, call 1-877-880-0264.
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Learn more at www.amanet.org or call 1-800-262-9699. See back panel for details on this special offer and our unlimited training options Register by February 28, 2019. Use offer code LK96. SAVE $250! business practitioners, in person or in our virtual classrooms.Practice what you learn with the guidance of our expert faculty of and much more. improve your writing, prepare professional, on-target presentations, effective verbal and non-verbal skills. Our courses can also help you to help you stay present and focused in your conversations and use work well together. AMA offers you a comprehensive range of skills clarity and focus to listening and understanding—all of which must Like good writing, effective communication has many facets, from the right skills, that chance will likely be missed. an opportunity to strengthen a business relationship—but without Each time you interact with a colleague, client or executive, you have Make every conversation count
“
COMMUNICATING UP, DOWN AND ACROSS GETTING RESULTS The curriculum was effective in
MORE COMMUNICATION SKILLS
illustrating how an understanding
THE ORGANIZATION WITHOUT AUTHORITY
of basic personality quadrants can
www.amanet.org/2203 C L O AMA has been reviewed and approved as a www.amanet.org/2532 C L O strengthen existing work rela”tionships For information about schedules, credits
provider of project management training by and help to create new ones.
1.2 CEUs/12 PDUs the Project Management Institute (PMI). 1.2 CEUs and prices, visit www.amanet.org/communication
—Raymond H.
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
“
I liked working in groups and with partners. The teaching
Who should attend “ Who should attend
Now I have a set of tools and method is “hands on,” which works best for me. Writing
Business professionals who want to be strong, resources that I can apply Those who need to get work done through others—or who need to convince another
down my takeaways/goals at the end of each chapter is
passionate and effective communicators who to my work environment to person to buy into an idea or follow up on a request. ”
can speak to a variety of audiences across propel me to the next level. very helpful and useful for implementing the new ideas.
organizational boundaries. The trainer provided relevant —Melody S.
Key benefits
case studies and professional
”
experiences. • Establish or regain credibility so you can influence people
Key benefits
—Wanda M. • Effectively use your power base to persuade others
Assertiveness Training for Women Effectively Communicating Moving Ahead: Breaking Behavior
• Analyze situations and plan your message
• Develop and grow relationships within your organization and beyond Best Seller in Business in the Moment Patterns that Hold You Back
• Get heard regardless of where you sit in the organization • Create a collaborative work environment for faster, better results www.amanet.org/2528 C L O www.amanet.org/2031 www.amanet.org/2255 C O
• Apply strategies to influence and motivate others
• Let communication differences work for, not against, you Building Better Work Relationships: Explore unique challenges women in business Apply preemptive, in-the-moment strategies Resisting authority, overreacting to stress
• Use communication to impact how much influence you have face—and learn techniques to handle almost to excel when communicating in unscripted and similar behaviors can sabotage your
• Successfully sell your ideas and implement change New Techniques for Results-Oriented
• Exhibit strong self-confidence with peers and managers any situation you’re likely to encounter situations, and learn to manage emotional career. Change your professional image by
Communication without seeming overbearing. and physiological reactions. overcoming destructive workplace patterns.
Seminar highlights
www.amanet.org/2235 C L O
Seminar highlights Negotiating to Win Communication and Interpersonal AMA’s 2-Day Business Writing
Day 1 Day 2 Differences are a positive force if you know www.amanet.org/2513 C L O Skills for Technical Professionals Workshop
Day 1 Day 2 • Recognizing your personal power • Key components of persuasive communication skills how to harness them. Step up and become a Few understand the techniques available www.amanet.org/2576 C O www.amanet.org/2211 C L O
• Solving workplace communication issues • Planning effective messaging in teams when • Learning attributes of effective/ineffective influencers • Selling your position by providing evidence “conscious communicator” with this course as to them when they negotiate. Get a step- Get the interpersonal and communication Get basic formats and formulas to help
multi-level members are present you develop greater self-awareness, analyze
• Using communication to develop influence and by-step guide to effectively negotiating tools you need to ensure mutual clarity and you tackle any kind of writing task and
• Principles of reciprocity, building relationships and • Connecting emotionally with others
improve productivity • Using message-framing strategies to create a partnerships situations, and consciously select and use the positive outcome you want. understanding when dealing with others, effectively communicate your messages.
responsive environment • Giving and receiving feedback productive communication strategies.
• Exhibiting a strong sense of confidence and so you can maximize business interactions. Bring a current project and get one-on-
• Learning approaches to conflict resolution
external image • Delivering messages that promote clear, productive • Getting better results through negotiation Managing Emotions in the one feedback.
communication • Using a win-win mindset Workplace®: Strategies for Success Strategies for Developing
• Applying strategies to build rapport and Expanding Your Influence:
www.amanet.org/2540 C O Effective Presentation Skills
identification with colleagues • Motivating and influencing throughout the
Understanding the Psychology
• Targeting your message to the situation organization of Persuasion Grasp how to keep your emotions in www.amanet.org/2519 C O
• Practicing various motivational and perspective, discover how to express Build skills to present your ideas with
Schedule www.amanet.org/2204 C L O
presentation formats yourself openly and honestly, and use conviction and poise—and without fear.
Classroom Live Online Learn how to build your influence by applying
emotional intelligence to establish better Get tips on handling challenging situations,
Feb. 4-5....... New York, NY April 1-2 ...... Arlington, VA March 19-28 these principles to crucial business interactions,
relationships. make an in-class presentation and receive
Schedule Feb. 6-7....... San Francisco, CA April 8-9 ...... New York, NY May 7-16 from managing, mentoring and negotiating to
expert feedback.
Feb. 11-12..... Arlington, VA April 11-12 .... Austin, TX
Classroom Live Online Feb. 13-14..... Chicago, IL April 18-19 .... Chicago, IL conversations, writing and presentations. Responding to Conflict: Strategies
Feb. 4-5....... New York, NY April 4-5 ...... New York, NY March 18-27 Feb. 27-28..... Dallas, TX April 22-23 .... St Pete Beach, FL for Improved Communication
Mastering the Art of Critical
Feb. 11-12..... Arlington, VA April 18-19 .... Arlington, VA May 13-22 March 4-5..... Los Angeles, CA May 6-7 ...... Philadelphia, PA www.amanet.org/2115 C L O
Feb. 28-Mar. 1 . San Francisco, CA May 6-7 ...... Dallas, TX March 7-8..... Boston, MA May 16-17 .... San Francisco, CA Conversations
March 7-8..... Boston, MA May 16-17 .... New York, NY March 14-15... Atlanta, GA May 20-21 .... Scottsdale, AZ www.amanet.org/2146 Learn to manage disagreements in a
March 21-22... Chicago, IL C O positive manner—or avoid them altogether.
Practice using real-life models to conduct For more courses visit
You’ll also develop greater awareness of
difficult conversations on any topic. Gain the
your emotional triggers and how to
skills and summon the courage to step up, www.amanet.org/communication
control them.
speak openly and get real results.
To register and see full Classroom and Live Online schedules, visit To register and see full Classroom and Live Online schedules,
www.amanet.org/2203 or call 1-800-262-9699. visit www.amanet.org/2532 or call 1-800-262-9699.
C Classroom L Live Online O Onsite AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org
“
COMMUNICATING UP, DOWN AND ACROSS GETTING RESULTS The curriculum was effective in
MORE COMMUNICATION SKILLS
illustrating how an understanding
THE ORGANIZATION WITHOUT AUTHORITY
of basic personality quadrants can
www.amanet.org/2203 C L O AMA has been reviewed and approved as a www.amanet.org/2532 C L O strengthen existing work rela”tionships For information about schedules, credits
provider of project management training by and help to create new ones.
1.2 CEUs/12 PDUs the Project Management Institute (PMI). 1.2 CEUs and prices, visit www.amanet.org/communication
—Raymond H.
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
“
I liked working in groups and with partners. The teaching
Who should attend “ Who should attend
Now I have a set of tools and method is “hands on,” which works best for me. Writing
Business professionals who want to be strong, resources that I can apply Those who need to get work done through others—or who need to convince another
down my takeaways/goals at the end of each chapter is
passionate and effective communicators who to my work environment to person to buy into an idea or follow up on a request. ”
can speak to a variety of audiences across propel me to the next level. very helpful and useful for implementing the new ideas.
organizational boundaries. The trainer provided relevant —Melody S.
Key benefits
case studies and professional
”
experiences. • Establish or regain credibility so you can influence people
Key benefits
—Wanda M. • Effectively use your power base to persuade others
Assertiveness Training for Women Effectively Communicating Moving Ahead: Breaking Behavior
• Analyze situations and plan your message
• Develop and grow relationships within your organization and beyond Best Seller in Business in the Moment Patterns that Hold You Back
• Get heard regardless of where you sit in the organization
• Create a collaborative work environment for faster, better results www.amanet.org/2528 C L O www.amanet.org/2031 www.amanet.org/2255 C O
• Apply strategies to influence and motivate others
• Let communication differences work for, not against, you Building Better Work Relationships: Explore unique challenges women in business Apply preemptive, in-the-moment strategies Resisting authority, overreacting to stress
• Use communication to impact how much influence you have face—and learn techniques to handle almost to excel when communicating in unscripted and similar behaviors can sabotage your
• Successfully sell your ideas and implement change New Techniques for Results-Oriented
• Exhibit strong self-confidence with peers and managers any situation you’re likely to encounter situations, and learn to manage emotional career. Change your professional image by
Communication without seeming overbearing. and physiological reactions. overcoming destructive workplace patterns.
Seminar highlights
www.amanet.org/2235 C L O
Seminar highlights Negotiating to Win Communication and Interpersonal AMA’s 2-Day Business Writing
Day 1 Day 2 Differences are a positive force if you know www.amanet.org/2513 C L O Skills for Technical Professionals Workshop
Day 1 Day 2 • Recognizing your personal power • Key components of persuasive communication skills how to harness them. Step up and become a Few understand the techniques available www.amanet.org/2576 C O www.amanet.org/2211 C L O
• Solving workplace communication issues • Planning effective messaging in teams when • Learning attributes of effective/ineffective influencers • Selling your position by providing evidence “conscious communicator” with this course as to them when they negotiate. Get a step- Get the interpersonal and communication Get basic formats and formulas to help
multi-level members are present you develop greater self-awareness, analyze
• Using communication to develop influence and by-step guide to effectively negotiating tools you need to ensure mutual clarity and you tackle any kind of writing task and
• Principles of reciprocity, building relationships and • Connecting emotionally with others
improve productivity • Using message-framing strategies to create a partnerships situations, and consciously select and use the positive outcome you want. understanding when dealing with others, effectively communicate your messages.
responsive environment • Giving and receiving feedback productive communication strategies.
• Exhibiting a strong sense of confidence and so you can maximize business interactions. Bring a current project and get one-on-
• Learning approaches to conflict resolution
external image • Delivering messages that promote clear, productive • Getting better results through negotiation Managing Emotions in the one feedback.
communication • Using a win-win mindset Workplace®: Strategies for Success Strategies for Developing
• Applying strategies to build rapport and Expanding Your Influence:
www.amanet.org/2540 C O Effective Presentation Skills
identification with colleagues • Motivating and influencing throughout the
Understanding the Psychology
• Targeting your message to the situation organization of Persuasion Grasp how to keep your emotions in www.amanet.org/2519 C O
• Practicing various motivational and perspective, discover how to express Build skills to present your ideas with
Schedule www.amanet.org/2204 C L O
presentation formats yourself openly and honestly, and use conviction and poise—and without fear.
Classroom Live Online Learn how to build your influence by applying
emotional intelligence to establish better Get tips on handling challenging situations,
Feb. 4-5....... New York, NY April 1-2 ...... Arlington, VA March 19-28 these principles to crucial business interactions,
relationships. make an in-class presentation and receive
Schedule Feb. 6-7....... San Francisco, CA April 8-9 ...... New York, NY May 7-16 from managing, mentoring and negotiating to
expert feedback.
Feb. 11-12..... Arlington, VA April 11-12 .... Austin, TX
Classroom Live Online Feb. 13-14..... Chicago, IL April 18-19 .... Chicago, IL conversations, writing and presentations. Responding to Conflict: Strategies
Feb. 4-5....... New York, NY April 4-5 ...... New York, NY March 18-27 Feb. 27-28..... Dallas, TX April 22-23 .... St Pete Beach, FL for Improved Communication
Mastering the Art of Critical
Feb. 11-12..... Arlington, VA April 18-19 .... Arlington, VA May 13-22 March 4-5..... Los Angeles, CA May 6-7 ...... Philadelphia, PA www.amanet.org/2115 C L O
Feb. 28-Mar. 1 . San Francisco, CA May 6-7 ...... Dallas, TX March 7-8..... Boston, MA May 16-17 .... San Francisco, CA Conversations
March 7-8..... Boston, MA May 16-17 .... New York, NY March 14-15... Atlanta, GA May 20-21 .... Scottsdale, AZ www.amanet.org/2146 Learn to manage disagreements in a
March 21-22... Chicago, IL C O positive manner—or avoid them altogether.
Practice using real-life models to conduct For more courses visit
You’ll also develop greater awareness of
difficult conversations on any topic. Gain the
your emotional triggers and how to
skills and summon the courage to step up, www.amanet.org/communication
control them.
speak openly and get real results.
To register and see full Classroom and Live Online schedules, visit To register and see full Classroom and Live Online schedules,
www.amanet.org/2203 or call 1-800-262-9699. visit www.amanet.org/2532 or call 1-800-262-9699.
C Classroom L Live Online O Onsite AMA seminars are GSA approved and all AMA programs can be delivered onsite
“
COMMUNICATING UP, DOWN AND ACROSS GETTING RESULTS The curriculum was effective in
MORE COMMUNICATION SKILLS
illustrating how an understanding
THE ORGANIZATION WITHOUT AUTHORITY
of basic personality quadrants can
www.amanet.org/2203 C L O AMA has been reviewed and approved as a www.amanet.org/2532 C L O strengthen existing work rela”tionships For information about schedules, credits
provider of project management training by and help to create new ones.
1.2 CEUs/12 PDUs the Project Management Institute (PMI). 1.2 CEUs and prices, visit www.amanet.org/communication
—Raymond H.
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
“
I liked working in groups and with partners. The teaching
Who should attend “ Who should attend
Now I have a set of tools and method is “hands on,” which works best for me. Writing
Business professionals who want to be strong, resources that I can apply Those who need to get work done through others—or who need to convince another
down my takeaways/goals at the end of each chapter is
passionate and effective communicators who to my work environment to person to buy into an idea or follow up on a request. ”
can speak to a variety of audiences across propel me to the next level. very helpful and useful for implementing the new ideas.
organizational boundaries. The trainer provided relevant —Melody S.
Key benefits
case studies and professional
”
experiences. • Establish or regain credibility so you can influence people
Key benefits
—Wanda M. • Effectively use your power base to persuade others
Assertiveness Training for Women Effectively Communicating Moving Ahead: Breaking Behavior
• Analyze situations and plan your message
• Develop and grow relationships within your organization and beyond Best Seller in Business in the Moment Patterns that Hold You Back
• Get heard regardless of where you sit in the organization
• Create a collaborative work environment for faster, better results www.amanet.org/2528 C L O www.amanet.org/2031 www.amanet.org/2255 C O
• Apply strategies to influence and motivate others
• Let communication differences work for, not against, you Building Better Work Relationships: Explore unique challenges women in business Apply preemptive, in-the-moment strategies Resisting authority, overreacting to stress
• Use communication to impact how much influence you have face—and learn techniques to handle almost to excel when communicating in unscripted and similar behaviors can sabotage your
• Successfully sell your ideas and implement change New Techniques for Results-Oriented
• Exhibit strong self-confidence with peers and managers any situation you’re likely to encounter situations, and learn to manage emotional career. Change your professional image by
Communication without seeming overbearing. and physiological reactions. overcoming destructive workplace patterns.
Seminar highlights
www.amanet.org/2235 C L O
Seminar highlights Negotiating to Win Communication and Interpersonal AMA’s 2-Day Business Writing
Day 1 Day 2 Differences are a positive force if you know www.amanet.org/2513 C L O Skills for Technical Professionals Workshop
Day 1 Day 2 • Recognizing your personal power • Key components of persuasive communication skills how to harness them. Step up and become a Few understand the techniques available www.amanet.org/2576 C O www.amanet.org/2211 C L O
• Solving workplace communication issues • Planning effective messaging in teams when • Learning attributes of effective/ineffective influencers • Selling your position by providing evidence “conscious communicator” with this course as to them when they negotiate. Get a step- Get the interpersonal and communication Get basic formats and formulas to help
multi-level members are present you develop greater self-awareness, analyze
• Using communication to develop influence and by-step guide to effectively negotiating tools you need to ensure mutual clarity and you tackle any kind of writing task and
• Principles of reciprocity, building relationships and • Connecting emotionally with others
improve productivity • Using message-framing strategies to create a partnerships situations, and consciously select and use the positive outcome you want. understanding when dealing with others, effectively communicate your messages.
responsive environment • Giving and receiving feedback productive communication strategies.
• Exhibiting a strong sense of confidence and so you can maximize business interactions. Bring a current project and get one-on-
• Learning approaches to conflict resolution
external image • Delivering messages that promote clear, productive • Getting better results through negotiation Managing Emotions in the one feedback.
communication • Using a win-win mindset Workplace®: Strategies for Success Strategies for Developing
• Applying strategies to build rapport and Expanding Your Influence:
www.amanet.org/2540 C O Effective Presentation Skills
identification with colleagues • Motivating and influencing throughout the
Understanding the Psychology
• Targeting your message to the situation organization of Persuasion Grasp how to keep your emotions in www.amanet.org/2519 C O
• Practicing various motivational and perspective, discover how to express Build skills to present your ideas with
Schedule www.amanet.org/2204 C L O
presentation formats yourself openly and honestly, and use conviction and poise—and without fear.
Classroom Live Online Learn how to build your influence by applying
emotional intelligence to establish better Get tips on handling challenging situations,
Feb. 4-5....... New York, NY April 1-2 ...... Arlington, VA March 19-28 these principles to crucial business interactions,
relationships. make an in-class presentation and receive
Schedule Feb. 6-7....... San Francisco, CA April 8-9 ...... New York, NY May 7-16 from managing, mentoring and negotiating to
expert feedback.
Feb. 11-12..... Arlington, VA April 11-12 .... Austin, TX
Classroom Live Online Feb. 13-14..... Chicago, IL April 18-19 .... Chicago, IL conversations, writing and presentations. Responding to Conflict: Strategies
Feb. 4-5....... New York, NY April 4-5 ...... New York, NY March 18-27 Feb. 27-28..... Dallas, TX April 22-23 .... St Pete Beach, FL for Improved Communication
Mastering the Art of Critical
Feb. 11-12..... Arlington, VA April 18-19 .... Arlington, VA May 13-22 March 4-5..... Los Angeles, CA May 6-7 ...... Philadelphia, PA www.amanet.org/2115 C L O
Feb. 28-Mar. 1 . San Francisco, CA May 6-7 ...... Dallas, TX March 7-8..... Boston, MA May 16-17 .... San Francisco, CA Conversations
March 7-8..... Boston, MA May 16-17 .... New York, NY March 14-15... Atlanta, GA May 20-21 .... Scottsdale, AZ www.amanet.org/2146 Learn to manage disagreements in a
March 21-22... Chicago, IL C O positive manner—or avoid them altogether.
Practice using real-life models to conduct For more courses visit
You’ll also develop greater awareness of
difficult conversations on any topic. Gain the
your emotional triggers and how to
skills and summon the courage to step up, www.amanet.org/communication
control them.
speak openly and get real results.
To register and see full Classroom and Live Online schedules, visit To register and see full Classroom and Live Online schedules,
www.amanet.org/2203 or call 1-800-262-9699. visit www.amanet.org/2532 or call 1-800-262-9699.
C Classroom L Live Online O Onsite 1-800-262-9699 • www.amanet.org
“
COMMUNICATING UP, DOWN AND ACROSS GETTING RESULTS The curriculum was effective in
MORE COMMUNICATION SKILLS
illustrating how an understanding
THE ORGANIZATION WITHOUT AUTHORITY
of basic personality quadrants can
www.amanet.org/2203 C L O AMA has been reviewed and approved as a www.amanet.org/2532 C L O strengthen existing work rela”tionships For information about schedules, credits
provider of project management training by and help to create new ones.
1.2 CEUs/12 PDUs the Project Management Institute (PMI). 1.2 CEUs and prices, visit www.amanet.org/communication
—Raymond H.
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
“
I liked working in groups and with partners. The teaching
Who should attend “ Who should attend
Now I have a set of tools and method is “hands on,” which works best for me. Writing
Business professionals who want to be strong, resources that I can apply Those who need to get work done through others—or who need to convince another
down my takeaways/goals at the end of each chapter is
passionate and effective communicators who to my work environment to person to buy into an idea or follow up on a request. ”
can speak to a variety of audiences across propel me to the next level. very helpful and useful for implementing the new ideas.
organizational boundaries. The trainer provided relevant —Melody S.
Key benefits
case studies and professional
”
experiences. • Establish or regain credibility so you can influence people
Key benefits
—Wanda M. • Effectively use your power base to persuade others
Assertiveness Training for Women Effectively Communicating Moving Ahead: Breaking Behavior
• Analyze situations and plan your message
• Develop and grow relationships within your organization and beyond Best Seller in Business in the Moment Patterns that Hold You Back
• Get heard regardless of where you sit in the organization • Create a collaborative work environment for faster, better results www.amanet.org/2528 C L O www.amanet.org/2031 www.amanet.org/2255 C O
• Apply strategies to influence and motivate others
• Let communication differences work for, not against, you Building Better Work Relationships: Explore unique challenges women in business Apply preemptive, in-the-moment strategies Resisting authority, overreacting to stress
• Use communication to impact how much influence you have face—and learn techniques to handle almost to excel when communicating in unscripted and similar behaviors can sabotage your
• Successfully sell your ideas and implement change New Techniques for Results-Oriented
• Exhibit strong self-confidence with peers and managers any situation you’re likely to encounter situations, and learn to manage emotional career. Change your professional image by
Communication without seeming overbearing. and physiological reactions. overcoming destructive workplace patterns.
Seminar highlights
www.amanet.org/2235 C L O
Seminar highlights Negotiating to Win Communication and Interpersonal AMA’s 2-Day Business Writing
Day 1 Day 2 Differences are a positive force if you know www.amanet.org/2513 C L O Skills for Technical Professionals Workshop
Day 1 Day 2 • Recognizing your personal power • Key components of persuasive communication skills how to harness them. Step up and become a Few understand the techniques available www.amanet.org/2576 C O www.amanet.org/2211 C L O
• Solving workplace communication issues • Planning effective messaging in teams when • Learning attributes of effective/ineffective influencers • Selling your position by providing evidence “conscious communicator” with this course as to them when they negotiate. Get a step- Get the interpersonal and communication Get basic formats and formulas to help
multi-level members are present you develop greater self-awareness, analyze
• Using communication to develop influence and by-step guide to effectively negotiating tools you need to ensure mutual clarity and you tackle any kind of writing task and
• Principles of reciprocity, building relationships and • Connecting emotionally with others
improve productivity • Using message-framing strategies to create a partnerships situations, and consciously select and use the positive outcome you want. understanding when dealing with others, effectively communicate your messages.
responsive environment • Giving and receiving feedback productive communication strategies.
• Exhibiting a strong sense of confidence and so you can maximize business interactions. Bring a current project and get one-on-
• Learning approaches to conflict resolution
external image • Delivering messages that promote clear, productive • Getting better results through negotiation Managing Emotions in the one feedback.
communication • Using a win-win mindset Workplace®: Strategies for Success Strategies for Developing
• Applying strategies to build rapport and Expanding Your Influence:
www.amanet.org/2540 C O Effective Presentation Skills
identification with colleagues • Motivating and influencing throughout the
Understanding the Psychology
• Targeting your message to the situation organization of Persuasion Grasp how to keep your emotions in www.amanet.org/2519 C O
• Practicing various motivational and perspective, discover how to express Build skills to present your ideas with
Schedule www.amanet.org/2204 C L O
presentation formats yourself openly and honestly, and use conviction and poise—and without fear.
Classroom Live Online Learn how to build your influence by applying
emotional intelligence to establish better Get tips on handling challenging situations,
Feb. 4-5....... New York, NY April 1-2 ...... Arlington, VA March 19-28 these principles to crucial business interactions,
relationships. make an in-class presentation and receive
Schedule Feb. 6-7....... San Francisco, CA April 8-9 ...... New York, NY May 7-16 from managing, mentoring and negotiating to
expert feedback.
Feb. 11-12..... Arlington, VA April 11-12 .... Austin, TX
Classroom Live Online Feb. 13-14..... Chicago, IL April 18-19 .... Chicago, IL conversations, writing and presentations. Responding to Conflict: Strategies
Feb. 4-5....... New York, NY April 4-5 ...... New York, NY March 18-27 Feb. 27-28..... Dallas, TX April 22-23 .... St Pete Beach, FL for Improved Communication
Mastering the Art of Critical
Feb. 11-12..... Arlington, VA April 18-19 .... Arlington, VA May 13-22 March 4-5..... Los Angeles, CA May 6-7 ...... Philadelphia, PA www.amanet.org/2115 C L O
Feb. 28-Mar. 1 . San Francisco, CA May 6-7 ...... Dallas, TX March 7-8..... Boston, MA May 16-17 .... San Francisco, CA Conversations
March 7-8..... Boston, MA May 16-17 .... New York, NY March 14-15... Atlanta, GA May 20-21 .... Scottsdale, AZ www.amanet.org/2146 Learn to manage disagreements in a
March 21-22... Chicago, IL C O positive manner—or avoid them altogether.
Practice using real-life models to conduct For more courses visit
You’ll also develop greater awareness of
difficult conversations on any topic. Gain the
your emotional triggers and how to
skills and summon the courage to step up, www.amanet.org/communication
control them.
speak openly and get real results.
To register and see full Classroom and Live Online schedules, visit To register and see full Classroom and Live Online schedules,
www.amanet.org/2203 or call 1-800-262-9699. visit www.amanet.org/2532 or call 1-800-262-9699.
C Classroom L Live Online O Onsite AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org 1-800-262-9699 • www.amanet.org