always. further. closer.

84 Pages·2017·11.54 MB·English

always. further. closer.
Our responsibility.
Now and for the future.

always. further. closer.
Our responsibility.
Now and for the future.
Wiener Stadtwerke
in numbers.
PEOPLE EMPLOYED AT SUPPLIERS
BILLION EUROS
DIRECT ECONOMIC IMPACT
BILLION EUROS
ECONOMIC IMPACT
EMPLOYEES
FROM SUPPLIERS
MILLION PASSENGERS
MADE JOURNEYS ON WIENER LINIEN
IN 2017
BILLION EUROS
TOTAL INVESTMENT
IN THE ENERGY SECTOR
2018 – 2022
MILLION PASSENGERS
MADE JOURNEYS ON
WIENER LOKALBAHNEN
IN 2017
HOMES AND 6,800 INDUSTRIAL
CUSTOMERS SUPPLIED WITH HEATING
MILLION HOMES
SUPPLIED WITH
ELECTRICITY AND GAS
MILLION EUROS
BILLION EUROS
TOTAL INVESTMENT
TOTAL INVESTMENT IN TRANSPORTATION
KILOMETRE NETWORK IN NEW VEHICLES
2018 – 2022
(GAS, ELECTRICITY, DISTRICT HEATING) 2018 – 2022
always further
Our mission Essential services. 14 Our challenges Smart City goals. 50
Reliability. 16 Urbanisation.
Mission statement. 17 Demographics.
To society. To the economy. 18 Consumption patterns.
Our responsibilities Social. Cultural. 19
As an employer. 20 Strategy Energy. 52
Transport. 56
Reaching out 22
Innovations Upstream. Electric vehicles. eTaxi. 62
Our history 24 Self-driving underground trains. 64
Solar-powered apartment buildings. 65
Our group Organisational chart. 26 Smart meters. 65
Energy companies. 28 Power-2-Heat Leopoldau. 66
Transport companies. 30 BotTina chatbot. 67
Other operations. 32 Smart drone inspections. 67
Associates. 34 Smart Campus. 68
GeoTief. 69
Economic impact The Stadtwerke effect. 36 Digital legacy. 69
Our international mindset 38 Our future Smart energy. 72
Smart mobility. 74
Our key performance 40
indicators
Reliability Reliability. 42
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Energy Closeness through dialogue. 78
Closeness through technology. 78
Transport Closeness through dialogue and technology. 78
Closer through accessibility. 79
Funeral services Closer through awareness. 79
Closer as a team Not every beginning is hard. 80
Training to get ahead. 80
Family-friendly working hours. 80
Internal job opportunities. 80
One of Vienna’s largest training organisations. 80
Publication details 82
Foreword.
Martin Krajcsir
CEO
s
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D
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DEAR READER O
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It is with pleasure that I present this brochure By 2030 at the latest, Vienna will be home as quickly as possible thanks to intelligent O
F
to you, which offers an overview of the to two million people. So that the city will solutions. Digitalisation presents great 1
services provided to the city of Vienna be just as liveable then as it is today, we are challenges to our sector. However, our 1
and its citizens by Wiener Stadtwerke. investing four billion (bn) euros between efforts to ensure we emerge from this new
And, indeed, some measure of pride, 2018 and 2022 alone – 800m euros each industrial revolution stronger are even
since these are essential services that year. The expansion of urban infrastructure, greater.
keep the city running. from extension of the underground network
to the expansion and maintenance of Public infrastructure service providers,
Wiener Stadtwerke is wholly owned by the energy grid, contributes to the high confronted by a challenging economic
the City of Vienna. Its core business is quality of life of the entire population. environment and growing competition in
supplying the population of the greater the market, are finding it increasingly tough
Vienna area with transportation and As a publicly-owned company, Wiener to fulfil their responsibilities to society.
energy. We want to provide the best Stadtwerke has a duty to lead the way. Wiener Stadtwerke is able to meet these
possible quality of life for all of Vienna’s This applies in terms of quality, safety and responsibilities because we have engaged
residents, at all times of day and night, environmental standards, but also – and in an ambitious, and successful, change
while conserving resources as far as most importantly – when it comes to the process for several years.
possible. Security of supply, access for all city’s future.
to services that are daily necessities, For instance, when asking what the intelli- I wish to express my gratitude to the 16,000
and their affordability are paramount gent energy supplies of the future should members of staff who are willing to keep
concerns for us. look like, or how we can travel from A to B moving forward together.
Martin Krajcsir
CEO, Wiener Stadtwerke
Foreword.
Vienna is the world’s most liveable city – as much of the credit for this. The high level Thanks and recognition are due to Wiener
its 1.8m inhabitants know well – but also as of security of supply, in both the energy Stadtwerke’s 16,000 employees – their work
confirmed in the annual Quality of Living and transportation sectors, underlines the is the foundation of the quality of life in
Ranking published by Mercer. Vienna has importance of keeping essential services Vienna.
been placed first in the global ranking nine under strong public-sector ownership. Keeping the city’s infrastructure running for
times in a row. And the smooth functioning There is nothing I am more certain of, almost two million people, day after day
of its infrastructure is a major reason for since Wiener Stadtwerke is there for all of around the clock, is a considerable feat
this. us, around the clock. that they master brilliantly.
A range of essential municipal services are
brought together under my area of Wiener Stadtwerke has successfully
responsibility: they are like the city’s adapted to increasing competition and a
circulatory system. Our infrastructure is challenging economic environment, and
admired globally for its reliability and its has implemented key adjustments and
quality, and is regarded as a role model by efficiency measures across the company in
many cities in Europe and around the recent years. These have already had a Ulli Sima
world. Wiener Stadtwerke, as Vienna’s positive impact in the last two years and Executive City Councillor for the
central infrastructure company, can take assured long-term economic viability. Environment and Vienna Public Utilities