alcatel-lucent enterprise 8088 smart deskphone

78 Pages·2016·3.71 MB·English

Alcatel-Lucent Business Communication Solutions
for Mid-sized Enterprises
Investing in a new
communication solution?
There must be a reason
The decision to change your communication system is often due to some type of business
growth, whether it be opening new offices, expanding your workforce or simply
adding new customer services. Existing solutions can be stretched to the breaking point
or, worse, become obsolete.
Bringing consistency to your network is another key trigger when considering a new
solution. If your company has a number of diverse systems from various manufacturers – and
across multiple locations – you might be thinking about how to consolidate everything
into a common framework that’s more cost-effective and easier to manage.
In either scenario, you want to invest in a system that is flexible, modern and offers you the
innovation you need to perform in a fast-paced world.
As a worldwide leader in both network infrastructure and telephony solutions, Alcatel-Lucent,
along with our global network of Business Partners, will help you design the perfect data or
voice communication infrastructure. We will also help you benefit from all the advantages of
a fully converged IP voice and data solution while balancing your business goals and practical
constraints.
The Alcatel-Lucent security strategy is open and secure. Thanks to its standards-based
approach, it maximizes interoperability and provides a cooperative approach to the security
ecosystem.
Gain a competitive advantage
INCREASED
Whatever the reason for your
PRODUCTIVITY
investment, it must help you gain Therefore we’ve taken into account
a competitive advantage. your objectives and practical constraints
to offer you a solution that’s both
As a mid-sized enterprise, you’re adaptable and flexible. Find the
competing with larger corporations, communication solution that will
but probably without the same level help you boost employee efficiency,
of IT resources and budget. operate more cost-efficiently and
And that’s why you’re pragmatic – you gain a real competitive edge by
Efficient Employees
have to be. Alcatel-Lucent understands increasing customer satisfaction.
your challenge! Efficient employees boost productivity
• An ergonomic environment
• Being efficient, wherever
• Collaborate
STRONG CUSTOMER COST OPTIMIZATION
LOYALTY
GAIN A
COMPETITIVE
ADVANTAGE
Satisfied Customers Smart Operations
Quality and responsiveness deliver results Smarter operations ensure rapid ROI
• Hard cost savings on telecom bills
• Welcoming your customers
• Infrastructure mutualization
• Faster customer responses
• Simplified day to day operations
Which solution is right for you?
When you want to invest in a new communication system, what do you look for?
• To maximize your investment by meeting different user needs, while staying within budget
• To manage a transition to new technologies (such as IP telephony or Wireless LAN) without
overloading your IT staff or losing focus on your core business
• To take into account your technical criteria in terms of IT systems
THE 3-STEP PROCESS FOR SUCCESSFUL DECISIONS
Office
SIGN WTeoarmke r Worker ORona-smiteer Mobile
E Executive Professional
D
UPDATE RENEW D UPDATE RENEW
N
A EFFICIENT
T EMPLOYEES
L
U
S
N
MULTI O MULTI
SITE C SITE
1 BASE SOLUTIONS 1 BASE SOLUTIONS High
availability
Greeting
Center
Contact
Center Security SMART Management 1
OPERATIONS
SATISFIED
CUSTOMERS
2 USER CENTRIC OPTIONS 2 USER CENTRIC OPTIONS
INTEGRATE AND DEPLOY OPERATE AND MAINTAIN
2
3 SERVICES 3 SERVICES
1 2 3 3
Office
Team Worker On-site STEP 1 - BASE SOLUTIONS STEP 2 - USER-CENTRIC OPTIONS STEP 3 - SERVICES
Worker Roamers
Mobile
Executive Professional CHOOSE YOUR BASE OPTIMIZE YOUR COMPETITIVE EDGE ENSURE LONG-TERM SUCCESS
EFFICIENT • Solution 1: Alcatel-Lucent has designed solutions that Alcatel-Lucent and its network of
EMPLOYEES UPDATE / IP-READY TELEPHONY SOLUTION address your requirements regarding your Business Partners provide a full
Not ready to evolve to a full IP telephony employees, customer relationship management range of services to ensure a long
solution? This option gives you a future-proof and administration information system. term success throughout the full
communication system that supports the latest life-cycle of your communication
1 BASE SOLUTIONS applications. • Effi cient Employees: solutions.
Solutions for each user profi le
• Solution 2: Make the most of your investment by arming All these services are available
RENEW / FULL IP SOLUTION your employees with all the tools they need across the Alcatel-Lucent range
A good choice if you’re building or moving to to stay productive. To answer to the unique of solutions for enterprise,
a new site and want to benefi t from greater needs of your users, Alcatel-Lucent has including Data Network
network capacity, an all-IP telephony system and/ defi ned 5 key User Profi les Infrastructure, IP Telephony,
2 USER CENTRIC OPTIONS or a converged voice and data infrastructure. - Offi ce Worker Unifi ed Communications, Contact
- Executive Centers, Network Management
• Solution 3: - Team Worker and Security.
MULTI-SITE / CONSOLIDATION SOLUTION - On-Site Roamer
3 SERVICES
Eliminates multi-site communication silos and - Mobile Professional Our skilled and highly experienced
provides an easy-to-manage and cost-effective, professionals will bring you
network and telephony solution across the entire • Satisfi ed Customers: customized services from:
company. Solutions adapted to your business
model • Audit and Design, through
Whatever base you chose, benefi ts are the same: - Greeting Center
- ability to move forward and grow: - Contact Center • Integration and Deployment, to
a fl exible and modular system
- guaranteed long-term investment: • Smart Operations: • Maintenance and Operations
robustness, reliability and high-performance Solutions for each specifi c IS issue
- latest industry innovation: open standards- - Management
based solution with IP in the core - High availability
- Security
1 BASE SOLUTIONS
Greeting
Center
Contact
Center
SATISFIED
CUSTOMERS
2 USER CENTRIC OPTIONS
3 SERVICES
N
G
SI
E
D
D
N
A
T
L
U
S
N
O
C
1 BASE SOLUTIONS High
availability
Security SMART Management
OPERATIONS
2 USER CENTRIC OPTIONS
3 SERVICES
Base Solutions
1
U R M -
PDATE ENEW ULTI SITE
IP-ready telephony Full IP Consolidation
solution solution solution
FEATURES
• Traditional PBX-type IP infrastructure • Complete LAN and WLAN infrastructure
all-in-one hardware • Full range of LAN & Wireless LAN switches • Advanced QoS and CAC (cool access
• Enterprise-class telephony • 10/100/1000 wire speed and PoE control)
• Integrated voicemail • Stackable or chassis-based solutions • Single system across enterprise
• Digital or analog phones IP telephony • Centralized management
• Full IP LAN-based voice system • High-availability options per site
• Enterprise-class telephony: • Security options at all levels
- Integrated voicemail • Access routing
- IP phones • Enterprise-class telephony:
Converged architecture - digital, analog and/or IP phone
• Solutions designed to support converged - centralized voicemail
(voice / data) networks
• Advanced services (QoS, security for
VoIP deployment)
BENEFITS
• Cost-effective PBX replacement • Easy IP network add-on • Create a homogeneous environment:
with a modern, yet familiar, solution • Scalable and fl exible deployment: - same level of service for all users
• Deploy latest applications, - for wired and wireless networks - users interact as if in one building
as required - from access to core IP infrastructure - share applications & human
• Future-proof: add IP telephony and • Easy to integrate with other vendors resources
additional applications at any time solutions (LAN extension) • Enhance business security
• Easy to integrate wide variety • Reduce operation expenses:
of applications on phones - centralized management
• Soft-phones provide fl exible, low-cost - one maintenance contract
phone option • Reduce telecom costs:
• Single infrastructure for voice and data: - centralize telecom subscriptions
- simplifi ed management - eliminate inter-site telecom costs
- reduced costs of operations
- secure infrastructure
- high availability
PSTN HQ with OmniSwitch, OmniPCX Enterprise & Mgt server
IP Carrier
PSTN Network Mono-site PSTN RPeagssioivnea Cl-oomffi.c See wrviethr
OmniPCX Enterprise
Application
Servers WAN/
LAN/WLAN IPVPN
LAN Switch
Small
branch-office
with media
OmniPCX Enterprise gateway Very small branch
with IP phones
Base solutions Access Points
are based on
Alcatel-Lucent
OmniPCX
Enterprise
Alcatel-Lucent
Communication
Alcatel-Lucent Alcatel-Lucent Alcatel-Lucent OmniAccess WLAN
Server,
OmniPCX Enterprise OmniSwitch 6850 OmniStack 6200 Products
OmniStack,
OmniSwitch Alcatel-Lucent heart of • Layer-3 gigabit ethernet • 10/100 L2+ ethernet Highly scalable,
and OmniAccess communication solutions fi xed confi guration switches workgroup switches comprehensive set
WLAN product for enterprises • Stackable • Copper gigabit uplinks of mobile LAN products
lines. • PoE • PoE derivative
• Upgradable fast ethernet
User-Centric Options
2
E E
FFICIENT MPLOYEES
Offi ce Team On-Site Mobile
Executive
Worker Worker Roamer Professional
FEATURES
Most of their workday Top-level managers or In constant communication They’re usually on-site They’re on the move
is spent at their desk, so highly autonomous with other employees and but they could be throughout a large
this is where they need to employees who spend cross-functional teams, anywhere in the building. part of the workday,
gather all their message their day just about they include everyone This profi le includes so they need a reliable
media in order to provide everywhere and anywhere from project managers nurses, security guards, link to the back offi ce.
the fastest, most-effi cient – off-site, on-site and at and high-tech workers to service reps and This group can include
service possible. Profi les their desks. They have HR staff. Team Workers more. Mobile phone sales reps, consultants,
include administrative intensive communication have the most intensive handsets are their fi eld technicians and
assistants, offi ce managers, needs and have to be able collaboration needs in key communication many others. In most
accountants, webmasters to reach any employee at the organization. device. cases, their main
and more. any moment. communication device
is their mobile phone.
FEATURES
• IP and digital phones Unifi ed communications: Collaboration solutions • Voice-only wireless • Cellular extension
• Softphone • Softphone including: (DECT/PWT) • Dual-mode phone
• Integrated or unifi ed • Unifi ed messaging • Web-based audio • Converged wireless
messaging • Advanced routing conferencing (WLAN)
• Cellular extension or • Data sharing
dual-mode phone • Instant messaging
• Instant messaging • Peer-to-peer video
• Peer-to-peer video
BENEFITS
• Wide range of phones • Access to the same tools • Eliminate conference • Business continues while • One cellular phone for
adapted to individual as when in the offi ce service fees employees are away from all communications
needs • Web-based applications: • Improve virtual team their desks • Single number, single
• Intuitive use with alpha cost-effective, simple to productivity • Access to system features: mailbox
keyboards and displays deploy and manage • Minimize travel and manager / assistant, • Cost-effective
• Easy to deploy: self • All messages retrieved projection of cycle times conference, etc. software-only solutions:
labeling, automatic from a single interface • No cellular charges use any phone
recognition • Access to offi ce services on-site • Cost savings for
• All messages retrieved when on the move long-distance calls
from a single interface • Dual-mode for on-site
mobility with VoWLAN
and off-site mobility
with GSM
S C
ATISFIED USTOMERS
Greeting Center Contact Center
FEATURES
• Automated attendant • Inbound / outbound call distribution
• Call distribution with queuing and announcements • GUI-based supervision tool th rough effi cient call handling
• Multimedia attendant console • Traffi c-based reporting
• IP attendant soft phone
• Always-on PC-based console
• Phone or softphone based Video DoorCam
BENEFITS
• Wide range of phones adapted to individual needs • Secure high level of customer service
• Intuitive use with alphabetic keyboards and tiltable displays • Optimize use of internal resources
• Easy to deploy: self labeling, automatic recognition • Minimize training time and need
for special skills using graphical
management tools
S O
MART PERATIONS
BENEFITS
Management High Availibility Security
FEATURES
• Voice and data centralized management • Hardware and software network • Firewall
• Network-wide managed QoS redundancy • Virtual Private Network
• Single image of multi-site operations • Redundant communication server • Enhanced network security: any user, any
• One-touch web interface: confi guration, • Branch survivability device, any port
directory, accounting, alarms, monitoring, • Passive Communication Server • Attack detection, containment, isolation
performance • Auto-sense authentication
BENEFITS
• Common fault-management • Smart continuous switching • Secure connections for remote sites and home
• Manage all users centrally as one group • Cost-effective resilience for main sites and workers
• Wired and wireless infrastructure branches options • Protection against viruses, worms, hackers,
centralized management • Non-stop operation during network or intruders
• Simplifi ed moves, adds and changes hardware failure • Hardware-based solutions for no impact on
• Web-based solutions • Disaster recovery with back-up at a voice quality
• Proactive management: automatic different site • Contain attacks for any LAN and WLAN device
broadcast of events • Centralized security management ensure
universal and effective network access control
PSTN
WAN
Services
3
C I O
ONSULT NTEGRATE PERATE
D D M
AND ESIGN AND EPLOY AND AINTAIN
The design of your network project is based We are committed to delivering The successful launch of your new solution
on an in-depth understanding of your present trouble-free confi guration and doesn’t end our collaborative partnership
situation and future needs. We will work with integration. Our experts can also – we’ll stay on the job to ensure its ongoing
you to develop an optimal evolution strategy. help you integrate advanced or effectiveness. A portfolio of professional and
You will discover the advantages of implementing customized solutions into your dedicated services helps your system to
emerging technologies within your existing existing IS environment and get evolve according to your business needs,
infrastructure and how to reap maximum business the most out of your investment. both now and in the future.
benefi ts.
• Network operating center consulting • Solution deployment assistance Maintain
• Architecture audit/consulting: radio network, (IP migrations) • Maintenance contracts on specifi c
VoWLAN, VoIP data network compliance, • Solution integration / highly developments
applications, network, security, IP network specialized deployments • On-site / on-line support
transformation • Application developments and
• Technical advisor customization Support
• Architecture design: voice, data, security, • End-user and administration Alcatel-Lucent offers a complete range of
applications, radio network, WLAN network training support services for its enterprise solutions:
• Network management customization • Software maintenance service
• Applications / development design This service offering is not exhaustive. • Software evolution service
For more information please contact your
Business Partner. • Hardware maintenance service
WHY ALCATEL-LUCENT?
Industry recognition These experts take the time to listen to
your needs to defi ne the right network
Alcatel-Lucent is recognized by analysts infrastructure and communication system
like Gartner, Inc. for your company. Customized applications
• Positioned in Leader Quadrant in report can be designed that are a perfect fi t for
titled “Magic Quadrant* for Unifi ed your implementation. Most importantly, our
Communications, 2006” - published in June Business Partners will work with you to ensure
2006 a smooth transition, and to be sure that your
• Positioned in Leader Quadrant in report Alcatel-Lucent solution evolves in sync with
titled “Magic Quadrant* for Contact Center your business growth and maintains peak
Infrastructure EMEA, 2006” - published in performance.
March 2006
SECTOR DIVERSITY
* The Magic Quadrant is copyrighted (2006) by Gartner, Inc. and is reused with
Alcatel-Lucent, worldwide leader permission. The Magic Quadrant is a graphical representation of a marketplace at
and for a specifi c time period. It depicts Gartner’s analysis of how certain vendors
measure against criteria for that marketplace, as defi ned by Gartner. Gartner Alcatel-Lucent is a worldwide leader in
does not endorse any vendor, product or service depicted in the Magic Quadrant,
• Alcatel-Lucent, industry leader: for more and does not advise technology users to select only those vendors placed in the IP Communications, providing innovative
than a century Alcatel-Lucent has designed «isL neoatd emrse»a nqtu taod braen at. sTpheec iMfi ca gguici dQeu taod aracntiot nis. iGntaerntndeerd d siosclelalyim ass aal lr ewsaerarracnht iteoso, le, xapnrde ss solutions to mid-sized organizations like
or implied, with respect to this research, including any warranties of merchantability yours in over 130 countries.
and engineered innovative, best-of-breed or fi tness for a particular purpose.
technology that won awards and satisfi ed
For example:
customers around the globe; Alcatel-Lucent
• Colleges and universities
is a primary source of new technologies for The Alcatel-Lucent Business • Healthcare centers
the communications industry and has over Partner Network • Industrial companies
25,000 relevant technology patents. • Insurance companies
• Alcatel-Lucent, technology pioneer: • Local authorities
our Omni product family is the most highly A worldwide resource of Business • Mid-sized hotels
Partners – accredited through a • School districts
awarded set of solutions in the industry. It
demanding Business Partner Program – • Real estate agencies
continues to be widely acclaimed by the
is ready to help you choose the • Regional banks
most prestigious industry analysts for its
Alcatel-Lucent solution that’s right for • Retail companies
vision, its innovation, and its implementation • Travel agencies
your business needs.
of open standards.
ALCATEL-LUCENT
OMNIPCX™ OFFICE RICH
COMMUNICATION EDITION
SMALL AND MEDIUM BUSINESSES
To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need
enterprise-class products. With increased security, mobility, and an enriched user experience —
all at a lower cost — the Alcatel-Lucent OpenTouch™ Suite for SMB helps businesses grow.
The cornerstone of Alcatel-Lucent’s SMB OpenTouch Suite for SMB includes the
offering is the OmniPCX Office Rich following features:
Communication Edition (RCE). It offers an • Teamwork and collaboration to help
all-in-one, end-to-end converged solution teams work together
for voice and data, with zero touch • Enhanced off-site mobility to keep
deployment. It’s easy to order, install, users connected to their business
use and maintain. The OmniPCX Office anytime, anywhere
RCE is the perfect response to the social,
• Wireline/wireless phones and efficient
mobile and visual forces driving the
desktops to increase productivity
SMB market. And it’s backed by a broad
• Customer welcome to provide a
portfolio of compatible Alcatel-Lucent
professional greeting and increase
products for SMBs.
customer satisfaction
• Network infrastructure that reduces
costs by using a single infrastructure
for voice and data services
OmniPCX Office RCE Compact Edition
FEATURES BENEFITS
All-in-one solution Modularity, flexibility and scalability to meet the
needs of SMBs from 4 to 200 people in size
Conversation services on Offer next-generation enterprise communication
application-enabled desk phones, experience
OmniPCX Office RCE Small PCs and smartphones
User-centric communications Provides full-featured access to enterprise
experience across devices and communications services across devices while
locations on site or off
Business communications services, Increased communication efficiency for mployees
including attendant, routing and with new opportunities to reach contacts
messaging services
OmniPCX Office RCE Medium Embedded voice-centric customer Increase customer satisfaction by improving call
service resolution
IP telephony infrastructure Reduces communication costs and enables the
flexibility and software scalability choice of network configurations and IP, IP/TDM or
TDM endpoints, minimizing additional investment
and enabling a smooth migration
Simplified and unified management Reduces total costs of ownership for business
communication and conversation services
Plug and play and zero touch Easy installation in full voice environment and/or
OmniPCX Office RCE Large
deployment converged voice/data environment at reduced cost
SIP at the core Optimized installation ready for next generation
of communications
TECHNICAL SPECIFICATIONS Manager assistant • PIM/directory
• Call filtering ¬ Microsoft Outlook
COMMUNICATION SERVICES • Hot line ¬ Act!®
• Multiple manager/secretary ¬ GoldMine®
Conversation services
¬ Microsoft Access™
• Wideband VoIP, HD video
Team and group ¬ IBM® Lotus Notes™
• Ad-hoc audio, video and web conferencing
• Workgroup ¬ LDAP
• Scheduled audio, video and web
conferencing • Key system • Microsoft Windows™ (XP, 7, 8)
• Whiteboard and webinar presentation • Groupware supervision • VOIP softphone
mode with annotation • Audio notifications • Routing rule configuration
• Enterprise presence, including • Group (broadcast, parallel, cyclical, (unique number)
sequential)
conversation status
• Desktop phone and mobile phone My IC Social Networks
control from PC Desktop Communications • Maximum connections: 25 TAPI
• Universal directory access Alcatel-Lucent OmniTouch™ 8082 2.0/200TAPI 2.1
• Call by name My IC Phone • Outlook plug-in
• 7 inch capacitive and haptic touch screens
• User Call Log • Call dialog window
• Media player, screensaver and pictures
• Single-identity: routing profiles • Directory federation
• Microsoft® Outlook™ sync
¬ User-defined routing rules • Presence federation
• Audio conversation services
¬ Route to one or several devices • Supervision aggregation
¬ Unified directory
• Visual mailbox access • Pounce service
¬ Session history
• Facebook®, Yahoo®, Skype™
¬ Visual messaging
Business communications services • Toolbar and context menu: SMS, Call,
¬ Favorites IM, E-mail, Presence, Forwarding Rules
• Centralized directory, call by name
• Manager conversations
• Multiline telephony
• Video calls Alcatel-Lucent OmniTouch™ 8600
• Call options, speed dial
• SIP and web services My IC Web For Office
• Audio conferencing
• Third-party web-based applications • Maximum capacity: 50
• Personal and enterprise call routing
support • Web-based client
and forwarding
• Software development kit, developer • Dial by name
• Call-back features
portal • Conversation services
• Call history
• 10/100/1000 Ethernet • Visual voice mail
• Multiline
• Bluetooth® handset • Call log
• Call queuing
• G722, G722.2 wideband audio • Routing rule configuration (unique
• Automatic route selection (ARS)
• 802.3 AF PoE (class 3) number)
¬ 3000 entries
• Maximum capacity: 20
¬ Least cost routing
Mobility services
¬ Multicarrier access
IP Touch 8 Series Extended Edition IP phones, • One number service: up to three devices
¬ ARS overflow on busy carrier IP Touch 9 Series digital phones • My IC Mobile application ( iOS™ and Android™)
¬ Time range and calendar based • Business communication services
• Unified access (from any devices)
• Direct inward station access (DISA), • Embedded alpha-numeric keyboard
• Nomadic to any phone
substitution
• Display of participant name and
• Dual/single ringing
• Call recording contextual feature keys
• Get call feature
• Call pickup • Hands-free, loudspeaker announcement
• Cellular/SIP connectivity
• Paging • Headset capability, such as Bluetooth
• Business/private call
• Call back • Alcatel-Lucent NOE protocol
• Intrusion • Add-on supervision modules
On-site mobility
• Call deflection
Alcatel-Lucent OmniTouch™ 8118/8128
• Divert Pimphony WLAN 300EX/400/500/500EX/8232 DECT
• Joining • Maximum capacity: 200 • Business communication services
• Barring • Conversation services on PC desktop • Hands-free
• Paging • Click-to-call • Headset capability
• Emergency call • Visual mail box, call log • Integration with notification- and location-
• Supervision ( single/multi site) based services through Alcatel-Lucent
• Assistant mode (operator) Application Partner Program (AAPP)
Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business
ALCATEL-LUCENT ENTERPRISE DATA SHEET
2
On-site and off-site mobility • Busy lamp field OmniTouch Call center Office (ACD)
Alcatel-Lucent OmniTouch™ • Trunk and charging features ACD services
8600 My IC Mobile • User management features • ACD group: up to 8
• Maximum capacity: 50 • Add-on module • Group selection: longest idle time, rotating
• Software client with intuitive graphical • Headset capability priority, fixed priority
interface • Attendant position (e.g., PC, Phone) • Priority levels between groups: 8
• Single identity, directory lookup, business • Automatic attendant • Group overflow
caller name presentation, communication
history, on-call access to business services • Visitor registration • Queue: 1 per group
¬ Apple® iPhone™ • Normal/restricted mode control • Voice guidance: 7 per group
• Customer code
¬ Google® Android platform
Directory services
• Routing profiles
• UDA services Agents features
• Easy deployment:
• Maximum 32
• Dial by name
¬ Apple AppStore
• Agent application
• Directory aggregation via My IC Social
¬ Google Play
Networks plug-in • PC agent application (optional)
• SIP softphone (SIP Companion in VoIP mode)
• Abbreviated numbers: 2200 • Local application on IP Touch 8 and
¬ Fall back on cellular
9 series
• Connection to external LDAP server
¬ Apple
• Agent status (logged out, wrap-up
• Individual repertories
time, pause, log in)
• Up to 5000 names
Services • Free seating
• Contact synchronization
• Get call feature (move mobile call • Call classification
to office phone) • CRM integration
• Personal statistics
• One number
• Screen pop ups/CRM
• Single/dual ringing Messaging services
¬ Embedded database
• Voice mail
¬ API to external CRMs
Hospitality ¬ Mailbox: 200
• Waiting time in queue for call
• Integrated application (up to 120 rooms) ¬ Max storage: 200 Hours (HD needed)
• Visual queue control
• Alcatel-Lucent OmniPCX Office Hospitality • IM
• Outbound call: free dialing, copy
link (OHL) (Up to 200 rooms) ¬ Text messaging
and paste, dial by name, LDAP
• Room management ¬ Free / preprogrammed
• Wake up ¬ Text messages (32 characters)
Supervision
• Phone booth ¬ IM messaging with My IC Social
• PC application
Networks (SIP based)
• Up to 8 simultaneous connected
Metering • Unified messaging
supervisors
• Metering counters ¬ Voice mail in e-mail • Real time ACD activity monitoring
• Traffic counters ¬ Call log in e-mail (agent and group)
• Accounting link • Three presentation modes (modular,
¬ Printout facilities CUSTOMER SERVICES grid, tool bar)
¬ OHL driver Architecture Statistic
¬ Over IP accounting • All-in-one, fully integrated solution • PC application
• Local call metering (XML/HTTP) • Phone (Analog, IP Touch 8 and 9 series, • System retains data for 14 months
• Account code SIP, mobile, DECT, WLAN) • Automatic printing of predefined reports
• Duration-based forced disconnect • Mixed configuration: ACD, MLAA, SCR and • CSV export
communication services
Conference • ACD/MLAA/SCR ports: up to 16 Welcome greeting
• 6-party conference bridge Voice mail
• 3-party conference Smart Call Routing (SCR) • Without hard disk: 30 hours
• SIP conference module 4135 (5 parties • Maximum entries: 10000 • With hard disk: 200 hours
• Conference on SIP devices (3 parties) • Routing criteria (customer code, CLI, DDI) • Up to 8 ports
• Routing destinations • Up to 200 mailboxes
¬ ACD, MLAA, any destination
Attendant Services
• Call queuing ¬ 2 per entry, planning based Personal assistant
• Planning: 10 • Transfer options: 5
• Call overflow
• Alarm indication
• Attendant group features
Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business
ALCATEL-LUCENT ENTERPRISE DATA SHEET
3