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alcatel-lucent enterprise 8088 smart deskphone PDF

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Alcatel-Lucent Business Communication Solutions for Mid-sized Enterprises Investing in a new communication solution? There must be a reason The decision to change your communication system is often due to some type of business growth, whether it be opening new offices, expanding your workforce or simply adding new customer services. Existing solutions can be stretched to the breaking point or, worse, become obsolete. Bringing consistency to your network is another key trigger when considering a new solution. If your company has a number of diverse systems from various manufacturers – and across multiple locations – you might be thinking about how to consolidate everything into a common framework that’s more cost-effective and easier to manage. In either scenario, you want to invest in a system that is flexible, modern and offers you the innovation you need to perform in a fast-paced world. As a worldwide leader in both network infrastructure and telephony solutions, Alcatel-Lucent, along with our global network of Business Partners, will help you design the perfect data or voice communication infrastructure. We will also help you benefit from all the advantages of a fully converged IP voice and data solution while balancing your business goals and practical constraints. The Alcatel-Lucent security strategy is open and secure. Thanks to its standards-based approach, it maximizes interoperability and provides a cooperative approach to the security ecosystem. Gain a competitive advantage INCREASED Whatever the reason for your PRODUCTIVITY investment, it must help you gain Therefore we’ve taken into account a competitive advantage. your objectives and practical constraints to offer you a solution that’s both As a mid-sized enterprise, you’re adaptable and flexible. Find the competing with larger corporations, communication solution that will but probably without the same level help you boost employee efficiency, of IT resources and budget. operate more cost-efficiently and And that’s why you’re pragmatic – you gain a real competitive edge by Efficient Employees have to be. Alcatel-Lucent understands increasing customer satisfaction. your challenge! Efficient employees boost productivity • An ergonomic environment • Being efficient, wherever • Collaborate STRONG CUSTOMER COST OPTIMIZATION LOYALTY GAIN A COMPETITIVE ADVANTAGE Satisfied Customers Smart Operations Quality and responsiveness deliver results Smarter operations ensure rapid ROI • Hard cost savings on telecom bills • Welcoming your customers • Infrastructure mutualization • Faster customer responses • Simplified day to day operations Which solution is right for you? When you want to invest in a new communication system, what do you look for? • To maximize your investment by meeting different user needs, while staying within budget • To manage a transition to new technologies (such as IP telephony or Wireless LAN) without overloading your IT staff or losing focus on your core business • To take into account your technical criteria in terms of IT systems THE 3-STEP PROCESS FOR SUCCESSFUL DECISIONS Office SIGN WTeoarmke r Worker ORona-smiteer Mobile E Executive Professional D UPDATE RENEW D UPDATE RENEW N A EFFICIENT T EMPLOYEES L U S N MULTI O MULTI SITE C SITE 1 BASE SOLUTIONS 1 BASE SOLUTIONS High availability Greeting Center Contact Center Security SMART Management 1 OPERATIONS SATISFIED CUSTOMERS 2 USER CENTRIC OPTIONS 2 USER CENTRIC OPTIONS INTEGRATE AND DEPLOY OPERATE AND MAINTAIN 2 3 SERVICES 3 SERVICES 1 2 3 3 Office Team Worker On-site STEP 1 - BASE SOLUTIONS STEP 2 - USER-CENTRIC OPTIONS STEP 3 - SERVICES Worker Roamers Mobile Executive Professional CHOOSE YOUR BASE OPTIMIZE YOUR COMPETITIVE EDGE ENSURE LONG-TERM SUCCESS EFFICIENT • Solution 1: Alcatel-Lucent has designed solutions that Alcatel-Lucent and its network of EMPLOYEES UPDATE / IP-READY TELEPHONY SOLUTION address your requirements regarding your Business Partners provide a full Not ready to evolve to a full IP telephony employees, customer relationship management range of services to ensure a long solution? This option gives you a future-proof and administration information system. term success throughout the full communication system that supports the latest life-cycle of your communication 1 BASE SOLUTIONS applications. • Effi cient Employees: solutions. Solutions for each user profi le • Solution 2: Make the most of your investment by arming All these services are available RENEW / FULL IP SOLUTION your employees with all the tools they need across the Alcatel-Lucent range A good choice if you’re building or moving to to stay productive. To answer to the unique of solutions for enterprise, a new site and want to benefi t from greater needs of your users, Alcatel-Lucent has including Data Network network capacity, an all-IP telephony system and/ defi ned 5 key User Profi les Infrastructure, IP Telephony, 2 USER CENTRIC OPTIONS or a converged voice and data infrastructure. - Offi ce Worker Unifi ed Communications, Contact - Executive Centers, Network Management • Solution 3: - Team Worker and Security. MULTI-SITE / CONSOLIDATION SOLUTION - On-Site Roamer 3 SERVICES Eliminates multi-site communication silos and - Mobile Professional Our skilled and highly experienced provides an easy-to-manage and cost-effective, professionals will bring you network and telephony solution across the entire • Satisfi ed Customers: customized services from: company. Solutions adapted to your business model • Audit and Design, through Whatever base you chose, benefi ts are the same: - Greeting Center - ability to move forward and grow: - Contact Center • Integration and Deployment, to a fl exible and modular system - guaranteed long-term investment: • Smart Operations: • Maintenance and Operations robustness, reliability and high-performance Solutions for each specifi c IS issue - latest industry innovation: open standards- - Management based solution with IP in the core - High availability - Security 1 BASE SOLUTIONS Greeting Center Contact Center SATISFIED CUSTOMERS 2 USER CENTRIC OPTIONS 3 SERVICES N G SI E D D N A T L U S N O C 1 BASE SOLUTIONS High availability Security SMART Management OPERATIONS 2 USER CENTRIC OPTIONS 3 SERVICES Base Solutions 1 U R M - PDATE ENEW ULTI SITE IP-ready telephony Full IP Consolidation solution solution solution FEATURES • Traditional PBX-type IP infrastructure • Complete LAN and WLAN infrastructure all-in-one hardware • Full range of LAN & Wireless LAN switches • Advanced QoS and CAC (cool access • Enterprise-class telephony • 10/100/1000 wire speed and PoE control) • Integrated voicemail • Stackable or chassis-based solutions • Single system across enterprise • Digital or analog phones IP telephony • Centralized management • Full IP LAN-based voice system • High-availability options per site • Enterprise-class telephony: • Security options at all levels - Integrated voicemail • Access routing - IP phones • Enterprise-class telephony: Converged architecture - digital, analog and/or IP phone • Solutions designed to support converged - centralized voicemail (voice / data) networks • Advanced services (QoS, security for VoIP deployment) BENEFITS • Cost-effective PBX replacement • Easy IP network add-on • Create a homogeneous environment: with a modern, yet familiar, solution • Scalable and fl exible deployment: - same level of service for all users • Deploy latest applications, - for wired and wireless networks - users interact as if in one building as required - from access to core IP infrastructure - share applications & human • Future-proof: add IP telephony and • Easy to integrate with other vendors resources additional applications at any time solutions (LAN extension) • Enhance business security • Easy to integrate wide variety • Reduce operation expenses: of applications on phones - centralized management • Soft-phones provide fl exible, low-cost - one maintenance contract phone option • Reduce telecom costs: • Single infrastructure for voice and data: - centralize telecom subscriptions - simplifi ed management - eliminate inter-site telecom costs - reduced costs of operations - secure infrastructure - high availability PSTN HQ with OmniSwitch, OmniPCX Enterprise & Mgt server IP Carrier PSTN Network Mono-site PSTN RPeagssioivnea Cl-oomffi.c See wrviethr OmniPCX Enterprise Application Servers WAN/ LAN/WLAN IPVPN LAN Switch Small branch-office with media OmniPCX Enterprise gateway Very small branch with IP phones Base solutions Access Points are based on Alcatel-Lucent OmniPCX Enterprise Alcatel-Lucent Communication Alcatel-Lucent Alcatel-Lucent Alcatel-Lucent OmniAccess WLAN Server, OmniPCX Enterprise OmniSwitch 6850 OmniStack 6200 Products OmniStack, OmniSwitch Alcatel-Lucent heart of • Layer-3 gigabit ethernet • 10/100 L2+ ethernet Highly scalable, and OmniAccess communication solutions fi xed confi guration switches workgroup switches comprehensive set WLAN product for enterprises • Stackable • Copper gigabit uplinks of mobile LAN products lines. • PoE • PoE derivative • Upgradable fast ethernet User-Centric Options 2 E E FFICIENT MPLOYEES Offi ce Team On-Site Mobile Executive Worker Worker Roamer Professional FEATURES Most of their workday Top-level managers or In constant communication They’re usually on-site They’re on the move is spent at their desk, so highly autonomous with other employees and but they could be throughout a large this is where they need to employees who spend cross-functional teams, anywhere in the building. part of the workday, gather all their message their day just about they include everyone This profi le includes so they need a reliable media in order to provide everywhere and anywhere from project managers nurses, security guards, link to the back offi ce. the fastest, most-effi cient – off-site, on-site and at and high-tech workers to service reps and This group can include service possible. Profi les their desks. They have HR staff. Team Workers more. Mobile phone sales reps, consultants, include administrative intensive communication have the most intensive handsets are their fi eld technicians and assistants, offi ce managers, needs and have to be able collaboration needs in key communication many others. In most accountants, webmasters to reach any employee at the organization. device. cases, their main and more. any moment. communication device is their mobile phone. FEATURES • IP and digital phones Unifi ed communications: Collaboration solutions • Voice-only wireless • Cellular extension • Softphone • Softphone including: (DECT/PWT) • Dual-mode phone • Integrated or unifi ed • Unifi ed messaging • Web-based audio • Converged wireless messaging • Advanced routing conferencing (WLAN) • Cellular extension or • Data sharing dual-mode phone • Instant messaging • Instant messaging • Peer-to-peer video • Peer-to-peer video BENEFITS • Wide range of phones • Access to the same tools • Eliminate conference • Business continues while • One cellular phone for adapted to individual as when in the offi ce service fees employees are away from all communications needs • Web-based applications: • Improve virtual team their desks • Single number, single • Intuitive use with alpha cost-effective, simple to productivity • Access to system features: mailbox keyboards and displays deploy and manage • Minimize travel and manager / assistant, • Cost-effective • Easy to deploy: self • All messages retrieved projection of cycle times conference, etc. software-only solutions: labeling, automatic from a single interface • No cellular charges use any phone recognition • Access to offi ce services on-site • Cost savings for • All messages retrieved when on the move long-distance calls from a single interface • Dual-mode for on-site mobility with VoWLAN and off-site mobility with GSM S C ATISFIED USTOMERS Greeting Center Contact Center FEATURES • Automated attendant • Inbound / outbound call distribution • Call distribution with queuing and announcements • GUI-based supervision tool th rough effi cient call handling • Multimedia attendant console • Traffi c-based reporting • IP attendant soft phone • Always-on PC-based console • Phone or softphone based Video DoorCam BENEFITS • Wide range of phones adapted to individual needs • Secure high level of customer service • Intuitive use with alphabetic keyboards and tiltable displays • Optimize use of internal resources • Easy to deploy: self labeling, automatic recognition • Minimize training time and need for special skills using graphical management tools S O MART PERATIONS BENEFITS Management High Availibility Security FEATURES • Voice and data centralized management • Hardware and software network • Firewall • Network-wide managed QoS redundancy • Virtual Private Network • Single image of multi-site operations • Redundant communication server • Enhanced network security: any user, any • One-touch web interface: confi guration, • Branch survivability device, any port directory, accounting, alarms, monitoring, • Passive Communication Server • Attack detection, containment, isolation performance • Auto-sense authentication BENEFITS • Common fault-management • Smart continuous switching • Secure connections for remote sites and home • Manage all users centrally as one group • Cost-effective resilience for main sites and workers • Wired and wireless infrastructure branches options • Protection against viruses, worms, hackers, centralized management • Non-stop operation during network or intruders • Simplifi ed moves, adds and changes hardware failure • Hardware-based solutions for no impact on • Web-based solutions • Disaster recovery with back-up at a voice quality • Proactive management: automatic different site • Contain attacks for any LAN and WLAN device broadcast of events • Centralized security management ensure universal and effective network access control PSTN WAN Services 3 C I O ONSULT NTEGRATE PERATE D D M AND ESIGN AND EPLOY AND AINTAIN The design of your network project is based We are committed to delivering The successful launch of your new solution on an in-depth understanding of your present trouble-free confi guration and doesn’t end our collaborative partnership situation and future needs. We will work with integration. Our experts can also – we’ll stay on the job to ensure its ongoing you to develop an optimal evolution strategy. help you integrate advanced or effectiveness. A portfolio of professional and You will discover the advantages of implementing customized solutions into your dedicated services helps your system to emerging technologies within your existing existing IS environment and get evolve according to your business needs, infrastructure and how to reap maximum business the most out of your investment. both now and in the future. benefi ts. • Network operating center consulting • Solution deployment assistance Maintain • Architecture audit/consulting: radio network, (IP migrations) • Maintenance contracts on specifi c VoWLAN, VoIP data network compliance, • Solution integration / highly developments applications, network, security, IP network specialized deployments • On-site / on-line support transformation • Application developments and • Technical advisor customization Support • Architecture design: voice, data, security, • End-user and administration Alcatel-Lucent offers a complete range of applications, radio network, WLAN network training support services for its enterprise solutions: • Network management customization • Software maintenance service • Applications / development design This service offering is not exhaustive. • Software evolution service For more information please contact your Business Partner. • Hardware maintenance service WHY ALCATEL-LUCENT? Industry recognition These experts take the time to listen to your needs to defi ne the right network Alcatel-Lucent is recognized by analysts infrastructure and communication system like Gartner, Inc. for your company. Customized applications • Positioned in Leader Quadrant in report can be designed that are a perfect fi t for titled “Magic Quadrant* for Unifi ed your implementation. Most importantly, our Communications, 2006” - published in June Business Partners will work with you to ensure 2006 a smooth transition, and to be sure that your • Positioned in Leader Quadrant in report Alcatel-Lucent solution evolves in sync with titled “Magic Quadrant* for Contact Center your business growth and maintains peak Infrastructure EMEA, 2006” - published in performance. March 2006 SECTOR DIVERSITY * The Magic Quadrant is copyrighted (2006) by Gartner, Inc. and is reused with Alcatel-Lucent, worldwide leader permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specifi c time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defi ned by Gartner. Gartner Alcatel-Lucent is a worldwide leader in does not endorse any vendor, product or service depicted in the Magic Quadrant, • Alcatel-Lucent, industry leader: for more and does not advise technology users to select only those vendors placed in the IP Communications, providing innovative than a century Alcatel-Lucent has designed «isL neoatd emrse»a nqtu taod braen at. sTpheec iMfi ca gguici dQeu taod aracntiot nis. iGntaerntndeerd d siosclelalyim ass aal lr ewsaerarracnht iteoso, le, xapnrde ss solutions to mid-sized organizations like or implied, with respect to this research, including any warranties of merchantability yours in over 130 countries. and engineered innovative, best-of-breed or fi tness for a particular purpose. technology that won awards and satisfi ed For example: customers around the globe; Alcatel-Lucent • Colleges and universities is a primary source of new technologies for The Alcatel-Lucent Business • Healthcare centers the communications industry and has over Partner Network • Industrial companies 25,000 relevant technology patents. • Insurance companies • Alcatel-Lucent, technology pioneer: • Local authorities our Omni product family is the most highly A worldwide resource of Business • Mid-sized hotels Partners – accredited through a • School districts awarded set of solutions in the industry. It demanding Business Partner Program – • Real estate agencies continues to be widely acclaimed by the is ready to help you choose the • Regional banks most prestigious industry analysts for its Alcatel-Lucent solution that’s right for • Retail companies vision, its innovation, and its implementation • Travel agencies your business needs. of open standards. ALCATEL-LUCENT OMNIPCX™ OFFICE RICH COMMUNICATION EDITION SMALL AND MEDIUM BUSINESSES To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need enterprise-class products. With increased security, mobility, and an enriched user experience — all at a lower cost — the Alcatel-Lucent OpenTouch™ Suite for SMB helps businesses grow. The cornerstone of Alcatel-Lucent’s SMB OpenTouch Suite for SMB includes the offering is the OmniPCX Office Rich following features: Communication Edition (RCE). It offers an • Teamwork and collaboration to help all-in-one, end-to-end converged solution teams work together for voice and data, with zero touch • Enhanced off-site mobility to keep deployment. It’s easy to order, install, users connected to their business use and maintain. The OmniPCX Office anytime, anywhere RCE is the perfect response to the social, • Wireline/wireless phones and efficient mobile and visual forces driving the desktops to increase productivity SMB market. And it’s backed by a broad • Customer welcome to provide a portfolio of compatible Alcatel-Lucent professional greeting and increase products for SMBs. customer satisfaction • Network infrastructure that reduces costs by using a single infrastructure for voice and data services OmniPCX Office RCE Compact Edition FEATURES BENEFITS All-in-one solution Modularity, flexibility and scalability to meet the needs of SMBs from 4 to 200 people in size Conversation services on Offer next-generation enterprise communication application-enabled desk phones, experience OmniPCX Office RCE Small PCs and smartphones User-centric communications Provides full-featured access to enterprise experience across devices and communications services across devices while locations on site or off Business communications services, Increased communication efficiency for mployees including attendant, routing and with new opportunities to reach contacts messaging services OmniPCX Office RCE Medium Embedded voice-centric customer Increase customer satisfaction by improving call service resolution IP telephony infrastructure Reduces communication costs and enables the flexibility and software scalability choice of network configurations and IP, IP/TDM or TDM endpoints, minimizing additional investment and enabling a smooth migration Simplified and unified management Reduces total costs of ownership for business communication and conversation services Plug and play and zero touch Easy installation in full voice environment and/or OmniPCX Office RCE Large deployment converged voice/data environment at reduced cost SIP at the core Optimized installation ready for next generation of communications TECHNICAL SPECIFICATIONS Manager assistant • PIM/directory • Call filtering ¬ Microsoft Outlook COMMUNICATION SERVICES • Hot line ¬ Act!® • Multiple manager/secretary ¬ GoldMine® Conversation services ¬ Microsoft Access™ • Wideband VoIP, HD video Team and group ¬ IBM® Lotus Notes™ • Ad-hoc audio, video and web conferencing • Workgroup ¬ LDAP • Scheduled audio, video and web conferencing • Key system • Microsoft Windows™ (XP, 7, 8) • Whiteboard and webinar presentation • Groupware supervision • VOIP softphone mode with annotation • Audio notifications • Routing rule configuration • Enterprise presence, including • Group (broadcast, parallel, cyclical, (unique number) sequential) conversation status • Desktop phone and mobile phone My IC Social Networks control from PC Desktop Communications • Maximum connections: 25 TAPI • Universal directory access Alcatel-Lucent OmniTouch™ 8082 2.0/200TAPI 2.1 • Call by name My IC Phone • Outlook plug-in • 7 inch capacitive and haptic touch screens • User Call Log • Call dialog window • Media player, screensaver and pictures • Single-identity: routing profiles • Directory federation • Microsoft® Outlook™ sync ¬ User-defined routing rules • Presence federation • Audio conversation services ¬ Route to one or several devices • Supervision aggregation ¬ Unified directory • Visual mailbox access • Pounce service ¬ Session history • Facebook®, Yahoo®, Skype™ ¬ Visual messaging Business communications services • Toolbar and context menu: SMS, Call, ¬ Favorites IM, E-mail, Presence, Forwarding Rules • Centralized directory, call by name • Manager conversations • Multiline telephony • Video calls Alcatel-Lucent OmniTouch™ 8600 • Call options, speed dial • SIP and web services My IC Web For Office • Audio conferencing • Third-party web-based applications • Maximum capacity: 50 • Personal and enterprise call routing support • Web-based client and forwarding • Software development kit, developer • Dial by name • Call-back features portal • Conversation services • Call history • 10/100/1000 Ethernet • Visual voice mail • Multiline • Bluetooth® handset • Call log • Call queuing • G722, G722.2 wideband audio • Routing rule configuration (unique • Automatic route selection (ARS) • 802.3 AF PoE (class 3) number) ¬ 3000 entries • Maximum capacity: 20 ¬ Least cost routing Mobility services ¬ Multicarrier access IP Touch 8 Series Extended Edition IP phones, • One number service: up to three devices ¬ ARS overflow on busy carrier IP Touch 9 Series digital phones • My IC Mobile application ( iOS™ and Android™) ¬ Time range and calendar based • Business communication services • Unified access (from any devices) • Direct inward station access (DISA), • Embedded alpha-numeric keyboard • Nomadic to any phone substitution • Display of participant name and • Dual/single ringing • Call recording contextual feature keys • Get call feature • Call pickup • Hands-free, loudspeaker announcement • Cellular/SIP connectivity • Paging • Headset capability, such as Bluetooth • Business/private call • Call back • Alcatel-Lucent NOE protocol • Intrusion • Add-on supervision modules On-site mobility • Call deflection Alcatel-Lucent OmniTouch™ 8118/8128 • Divert Pimphony WLAN 300EX/400/500/500EX/8232 DECT • Joining • Maximum capacity: 200 • Business communication services • Barring • Conversation services on PC desktop • Hands-free • Paging • Click-to-call • Headset capability • Emergency call • Visual mail box, call log • Integration with notification- and location- • Supervision ( single/multi site) based services through Alcatel-Lucent • Assistant mode (operator) Application Partner Program (AAPP) Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business ALCATEL-LUCENT ENTERPRISE DATA SHEET 2 On-site and off-site mobility • Busy lamp field OmniTouch Call center Office (ACD) Alcatel-Lucent OmniTouch™ • Trunk and charging features ACD services 8600 My IC Mobile • User management features • ACD group: up to 8 • Maximum capacity: 50 • Add-on module • Group selection: longest idle time, rotating • Software client with intuitive graphical • Headset capability priority, fixed priority interface • Attendant position (e.g., PC, Phone) • Priority levels between groups: 8 • Single identity, directory lookup, business • Automatic attendant • Group overflow caller name presentation, communication history, on-call access to business services • Visitor registration • Queue: 1 per group ¬ Apple® iPhone™ • Normal/restricted mode control • Voice guidance: 7 per group • Customer code ¬ Google® Android platform Directory services • Routing profiles • UDA services Agents features • Easy deployment: • Maximum 32 • Dial by name ¬ Apple AppStore • Agent application • Directory aggregation via My IC Social ¬ Google Play Networks plug-in • PC agent application (optional) • SIP softphone (SIP Companion in VoIP mode) • Abbreviated numbers: 2200 • Local application on IP Touch 8 and ¬ Fall back on cellular 9 series • Connection to external LDAP server ¬ Apple • Agent status (logged out, wrap-up • Individual repertories time, pause, log in) • Up to 5000 names Services • Free seating • Contact synchronization • Get call feature (move mobile call • Call classification to office phone) • CRM integration • Personal statistics • One number • Screen pop ups/CRM • Single/dual ringing Messaging services ¬ Embedded database • Voice mail ¬ API to external CRMs Hospitality ¬ Mailbox: 200 • Waiting time in queue for call • Integrated application (up to 120 rooms) ¬ Max storage: 200 Hours (HD needed) • Visual queue control • Alcatel-Lucent OmniPCX Office Hospitality • IM • Outbound call: free dialing, copy link (OHL) (Up to 200 rooms) ¬ Text messaging and paste, dial by name, LDAP • Room management ¬ Free / preprogrammed • Wake up ¬ Text messages (32 characters) Supervision • Phone booth ¬ IM messaging with My IC Social • PC application Networks (SIP based) • Up to 8 simultaneous connected Metering • Unified messaging supervisors • Metering counters ¬ Voice mail in e-mail • Real time ACD activity monitoring • Traffic counters ¬ Call log in e-mail (agent and group) • Accounting link • Three presentation modes (modular, ¬ Printout facilities CUSTOMER SERVICES grid, tool bar) ¬ OHL driver Architecture Statistic ¬ Over IP accounting • All-in-one, fully integrated solution • PC application • Local call metering (XML/HTTP) • Phone (Analog, IP Touch 8 and 9 series, • System retains data for 14 months • Account code SIP, mobile, DECT, WLAN) • Automatic printing of predefined reports • Duration-based forced disconnect • Mixed configuration: ACD, MLAA, SCR and • CSV export communication services Conference • ACD/MLAA/SCR ports: up to 16 Welcome greeting • 6-party conference bridge Voice mail • 3-party conference Smart Call Routing (SCR) • Without hard disk: 30 hours • SIP conference module 4135 (5 parties • Maximum entries: 10000 • With hard disk: 200 hours • Conference on SIP devices (3 parties) • Routing criteria (customer code, CLI, DDI) • Up to 8 ports • Routing destinations • Up to 200 mailboxes ¬ ACD, MLAA, any destination Attendant Services • Call queuing ¬ 2 per entry, planning based Personal assistant • Planning: 10 • Transfer options: 5 • Call overflow • Alarm indication • Attendant group features Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business ALCATEL-LUCENT ENTERPRISE DATA SHEET 3

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The decision to change your communication system is often due to some type of business . HQ with OmniSwitch, OmniPCX Enterprise & Mgt server.
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