Advances in Labour and Risk Management 22nd Edition — 2015–2016 ALARM Course Manual The ALARM Course Manual is published by the SOGC. Copyright SOGC 2015-2016. All rights reserved. Reproduction of this material is not permitted without explicit written consent of the SOGC. Views expressed in the document do not necessarily reflect those of the SOGC members. Canadian Cataloguing in Publication Data Main entry under title: ALARM Manual 22nd edition ISBN 978-1-897116-53-1 1. Health Care – Obstetrics 2. Labour – Risk Management 22nd Edition ALARM Course Manual Purpose This course arose out of our work in the care of women in labour, their babies, and their families. Our single overriding objective is to improve the outcome and the process of intrapartum care. One way to achieve that objective is through our continuing education. The ALARM course is one means of that education. The course is maintained and taught by family physicians, nurses and midwives and obstetricians. It has had the administrative support and backing of the Society of Obstetricians and Gynaecologists of Canada. It is based on the best current evidence we have about what works to improve care, and incorporates Canadian practice guidelines. We hope that the course helps you as we learn together. The information and recommendations in this syllabus reflect the emerging clinical and scientific advances as of the date of issue and are subject to change without notice. The information should not be construed as dictating an exclusive course of treatment or procedure to be followed. Correct drug dosages should be verified before administration. Purpose 1 22nd Edition ALARM Course Manual Recognition This 22nd edition of the course syllabus was revised under the direction of the 2015 ALARM Committee members. 2015 ALARM Committee Members: Kim Butler (Co-Chair), MD, Fredericton, New Brunswick Caroline Delisle, MD, Greenfield Park, Québec Jonathan Hey (Co-Chair), MD, Saskatoon, Saskatchewan Stephen DiTommaso, MD, Montréal, Québec Heather Baxter, MD, Calgary, Alberta Sharon Dore, RN, PhD, Hamilton, Ontario Carol Cameron, RM, Markham, Ontario Veronique Mareschal, MD, Chicoutimi, Québec Virginia Clark, MD, Golden, British Columbia Marie-Jocelyne Martel, MD, Saskatoon, Saskatchewan Richard Claveau, MD, Hearst, Ontario Judy Scrivener (ALARM Coordinator), Ottawa, Ontario Catherine Cowal, MD, Oakville, Ontario 2015 Obstetrical Content Review Committee Members: P. James Ruiter (Co-Chair), MD, London, Ontario Robert Gagnon, MD, Verdun, Québec Suzanne Toni Wong (Co-Chair), MD, Toronto, Ontario Michael Helewa, MD, Winnipeg, Manitoba Haim Arie Abenhaim, MD, Cote-St-Luc, Québec Jonathan Hey, MD, Saskatoon, Saskatchewan Amanda Ashe, RM, Antigonish, Nova Scotia Andrew Kotaska, MD, FRCSC, Yellowknife, Northwest Territories Christine Bloch, MD, Stratford, Ontario Dean C. Leduc, MD, Ottawa, Ontario Sheri DeMeester, RN, BScN, London, Ontario Diane Sawchuck, RN, PhD, Vancouver, British Columbia Sharon Lynn Dore, RN, PhD, Burlington, Ontario Courtney Green (OCR Coordinator), Ottawa, Ontario William Ehman, MD, Nanaimo, British Columbia The ALARM Program acknowledges the contributions of the original ALARM members: Peter Beresford, MD, New Westminster, British Columbia Cheryl Levitt, MD, Hamilton, Ontario June Carroll, MD, Toronto, Ontario Jaelene Mannerfeldt, MD, Okotoks, Alberta George Carson, MD, Regina, Saskatchewan J. Kenneth Milne, MD, London, Ontario Anne Doig, MD, Saskatoon, Saskatchewan Jean-Marie Moutquin, Sherbrooke, Quebec Lisa Graves, MD, Sudbury, Ontario Shelly Rechner, MD, Hamilton, Ontario Owen Hughes, MD, Ottawa, Ontario John Smith, MD, Dundas, Ontario Robert Kinch, MD, Westmount, Quebec Thirza Smith, MD, Saskatoon, Saskatchewan André B. Lalonde, MD, Ottawa, Ontario Roger Turnell, MD, Edmonton, Alberta Carolyn Lane, MD, Calgary, Alberta Carlos Brailovsky (educational consultant) Bruno Lemieux, MD, LaSalle, Quebec Recognition 1 22nd Edition ALARM Course Manual Disclaimer SOGC has done its best effort to provide a product that is useful in terms of providing educational information based on an evaluation of scientific literature and medical experience. The educational content attempts to describe principles of practice generally applicable in most circumstances. This information should not be deemed inclusive or exclusive of all methods of care. The ultimate judgment regarding the care of a patient must be made by the physician in an informed consultation with the patient, in light of all the circumstances presented by the patient, the diagnostic and treatment options available, and access to the necessary support resources. The ALARM program is provided for educational purposes only and is to be used as a tool in assessing the knowledge and skill of the user. You are advised that it is one of the tools to be used to assess and assist you in upgrading your skills in the subject matter provided by the program. SOGC makes every effort to provide current information but no representations are made or implied that the information and materials are completely accurate at all times. Disclaimer 1 22nd Edition ALARM Course Manual List of Topics Objectives At the completion of this course, registrants will be able to: • improve the outcome and process of intrapartum and immediate postpartum care • apply knowledge and skills in their practices in the following areas: Communication, Consultation, Documentation, and Disclosure Evidence-Based Obstetrics Bad News in the Birthing Room Risk Management and Patient Safety Women’s Sexual and Reproductive Health Management of Labour Induction of Labour Umbilical Cord Prolapse Fetal Well Being During Labour Vaginal Birth Assisted Vaginal Birth Delivery of Twins Vaginal Birth After Caesarean Section (VBAC) Shoulder Dystocia Breech Presentation and Delivery Postpartum Hemorrhage Hypertensive Disorders of Pregnancy Preterm Labour and Preterm Birth Prelabour Rupture of Membranes (PROM) Prevention of Early-Onset Neonatal Group B Streptococcal Disease Antepartum and Intrapartum Hemorrhage List of Topics 1 22nd Edition ALARM Course Manual Suggested Readings The ALARM faculty has used a variety of sources including standard textbooks and articles from the usual journals. In particular, we have relied on the following: 1. The Cochrane Pregnancy and Childbirth Database. (Distribution ceased after 1995) 2. The Cochrane Library (http://www.thecochranelibrary.com/). Free access (citation and abstracts only) is available to all users; full-text access is available by subscription (existing provincial licenses currently provide free access to residents of New Brunswick, Nova Scotia, and Saskatchewan). 3. Enkin M, Keirse M, Neilson J, Crowther C, Duley L, Hutton E, et al. A guide to effective care in pregnancy and childbirth. 3rd ed. Toronto: Oxford University Press; 2000. 4. Basket TF, editor. The essential management of obstetrical emergencies. 4th ed. Bristol (UK): Clinical Press; 2004. 5. Healthy Pregnancy and Infancy sections of the Public Health Agency of Canada website (http://www.phac-aspc.gc.ca/hp-ps/index-eng.php). 6. Society of Obstetricians and Gynaecologists of Canada clinical practice guidelines (http://www.sogc.org/guidelines/index_e.asp) (see also listing on USB). 7. Additionally we have used two video tapes. • The Safe and Appropriate Use of Forceps in Modern Obstetrics (available from Janssen-Ortho) • Term Breech Patient Selection and Intrapartum Management (available from Wyeth Pharmaceuticals) Suggested Readings 1 22nd Edition ALARM Course Manual Communication, Consultation, Documentation, and Disclosure Effective communication is key to inter-professional team work and quality patient care. Guidelines have been developed by many professional bodies that provide principles to foster optimal care and positive professional communication. Ineffective communication has been identified as the leading root cause of perinatal sentinel events reported to the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) between 1995-2005.1 An event is defined as an unexpected occurrence that either caused harm (a harm event), or had the potential to cause harm (a no-harm event). Both of these are adverse events.2 © Joint Commission Resources: Sentinel event statistics. Oakbrook Terrace (IL): Joint Commission on Accreditation of Healthcare Organizations; 2006.1 Reprinted with permission. Several accreditation and professional organizations have noted that communication issues are the leading reason for complaint investigation. The current emphasis on patient safety stemming from reports of avoidable harm has revealed intra and inter-professional communication as a key focus. The first and essential step toward establishing a clinical world where Communication, Consultation, Documentation, and Disclosure 1 22nd Edition ALARM Course Manual teamwork is reality is in the development of effective team communication and mutual respect.3 A Cochrane review on interventions to promote collaboration between nurses and doctors showed that increasing collaboration improved outcomes of importance to patients and health care managers.4 Principles of Communication Effective communication occurs when “a message is transmitted, received, comprehended and acted upon in a timely fashion”.5 The following is a list of enablers of effective communication: • Mutual respect • Language that is clear and precise • Timely flow and transfer of relevant information • Clear delineation of the roles of the communicators • Respect for confidentiality • Conducive environment • Inclusion of all people to whom the information pertains6 Professionalism in communication requires that caregivers understand and acknowledge the perspective of other professionals and the perspective of learners within those professions. There has been an historical hierarchy in health care. This hierarchy is not useful in a health care system that requires disciplines to work as a team. No one profession can function in isolation. All professions must utilize the expertise, skills, perspectives and information of other caregivers to provide comprehensive, co- ordinated care.7 Lack of true interprofessional educational programs as a component of basic training makes the transition to an interprofessional model of care challenging. Maintaining the focus on the patient and quality of care will foster this process.7 Strategies to facilitate interprofessional care and planning might include: • Skill drills for emergency situations involving all caregivers (Rehearsing responses to emergencies as a team using evidence-based, unit-specific protocols in mock drills—simulations either low or high fidelity—facilitates efficiency, performance, and effectiveness in real emergencies. Drills also provide an opportunity to ‘practise’ effective communication between caregivers.) • Committee structure that involves all professions • Care planning that incorporates input from a variety of disciplines • Debriefing unusual events as a team • Non-punitive interprofessional case reviews • Development of interprofessional procedures Communication, Consultation, Documentation, and Disclosure 2 22nd Edition ALARM Course Manual Key Points Related to Communication 1. Non-verbal messages (“body language”) are five times more influential than verbal messages. Non-verbal communication is unconsciously motivated and more accurately indicates a person’s meaning than the words being spoken.8 The tone of the words and inflections constitute a major element of communication. 2. Precision in language is key. The care team must use language that is clear and with agreed-upon abbreviations understood by all. Written language must also be accurate – casual use of terms such as “fetal asphyxia” results in inappropriate labelling. Clearly, it goes without saying that neat and legible must be the standard when handwriting messages in order for ‘precision in language’ to be maintained. Mutually agreed-upon language is essential for fetal heart rate (FHR) interpretation and documentation. The potential for miscommunication between team members is decreased when everyone is speaking the same language as with respect to electronic fetal heart monitoring data for example.9 Cognitive underspecification adds another dimension to precision. Cognitive underspecification was defined by James Reason as communication style that leads to a gap in knowledge. The concept was extremely well explained by Elizabeth Duthie in her work “Recognizing and Managing Cognitive Underspecification.” We quote a paragraph from her paper: Cognitive underspecification is ubiquitous whenever verbal communication occurs. It is frequently unrecognized and may or may not lead to errors. An example of cognitive underspecification is seen in the following event from critical care. In the ICU, in response to a nurse’s verbal report that a patient had a low potassium level, the resident said ‘‘let’s give him a run of 10X4.’’ The nurse entered the order into the computer for potassium chloride 10 meq. IV Q1 hr X 4 doses. This was what the resident intended, despite the lack of a stated drug name, complete dose, route, or schedule. The intended order and the executed order were identical. The lack of an error can be attributed to a well-known, familiar communication pattern and a knowledge gap that was closed with matching, accurate information. If the clinicians were asked if the communication was complete, accurate, and clear, they very well may have responded ‘‘yes’’ as they had no doubts about what course of action to follow. Techniques such as repeat/read back will not necessarily correct cognitive underspecification. If the nurse repeats back ‘‘Give him 10X4’’ and the resident says ‘‘yes,’’ they have simply confirmed the incomplete communication.11 If we imagine the same conversation between the resident and a co-worker new to the unit, or vice versa, incomplete communication leading to a serious knowledge gap could occur. We do not recognize the above example as a problem when it occurs in our domain – as a result, we all do it. Communication, Consultation, Documentation, and Disclosure 3
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