Agile engagement: how to drive lasting results by cultivating a flexible, responsive, and collaborative culture

275 Pages·2017·2.194 MB·English

by  Jaramillo, Santiago;Richardson, Todd

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AGILE
ENGAGEMENT
How to Drive Lasting Results
by Cultivating a
Flexible, Responsive, and
Collaborative Culture
SANTIAGO JARAMILLO
TODD RICHARDSON
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Copyright©2017bySantiagoJaramilloandToddRichardson.Allrightsreserved.
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Toourlovingparents,whopreparedustofacelife’schallengeswithhumility,
energy,andappreciationforalltheblessingsbestoweduponus.
Toallemployeeswhodesiretrueengagementintheirworklives.Maythisbook
helpenlightenorganizationsaroundtheworldandmakeourdreamoffull
engagementforallworkersareality.
Toallbosses,coworkers,andpartnerswhodemonstratethepowerofengagement
andtheamazingresultsthatarepossiblewhenhearts,minds,andhands
alignatwork.
Thankyou.
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Contents
Preface xi
Part I The Engagement Engine 1
Chapter 1
EngagementandCultureRedefined 3
(Or,WhyCultureBelongsintheBoardroom)
Chapter 2
HappinessVersusEngagement 9
(Or,WhyFreeSnacksFallShort)
Chapter 3
CommonMisconceptions 13
(Or,WhyCultureIsn’tJustHR’sProblem)
Chapter 4
Cross-IndustryEngagement 19
(Or,WhyYouDon’tHavetoSellSoftwaretoBeCool)
Part II The Workplace of Now 23
Chapter 5
WorkplaceswithoutBorders 25
(Or,WhytheWarforTalentHasGoneGlobal)
v
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vi CONTENTS
Chapter 6
WorkingAcrossGenerations 31
(Or,WhyVarietyIstheSpiceofWork)
Chapter 7
FreeAgentsontheRise 37
(Or,WhyWe’reFinallyFreetoBeYouandMe)
Chapter 8
PartneringwithPurpose 45
(Or,WhyPartnersMustMeshwithYourCulture)
Chapter 9
TrendingTelework 51
(Or,WhyCoffeeShopsAretheNewCornerOffices)
Chapter 10
Culture-FriendlyPolicies 63
(Or,WhyOverlegislationRarelyPaysOff)
Chapter 11
RecruitingRevolution 73
(Or,WhyHiringforIntangiblesMakesaTangibleDifference)
Chapter 12
TechnologyRevolution 79
(Or,WhyTechnologyTurnedtheTablesonHowWeWork)
Chapter 13
MobileRevolution 87
(Or,WhyIt’sOkaytoLeaveEarlyforYourKid’sSoccerGame)
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Contents vii
Chapter 14
ResultingChallenges 95
(Or,WhyTooMuchofaGoodThingIsaBadThing)
Chapter 15
HRofthePast 105
(Or,WhyManufacturingandUnionsForgedHR)
Chapter 16
HRoftheFuture 113
(Or,WhyHRIsMoreThanForms,Filing,andFiring)
Part III The Engagement Canvas 117
Chapter 17
EngagementCanvasandEmplifyScoreOverview 119
Chapter 18
WhyYouExist 127
EngagementCanvasBox1
Chapter 19
KeyStrategies 131
EngagementCanvasBox2
Chapter 20
KeyMetrics 133
EngagementCanvasBox3
Chapter 21
EngagementExemplified 135
EngagementCanvasBox4
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viii CONTENTS
Chapter 22
UniqueOrganizationalCharacteristics 139
EngagementCanvasBox5
Chapter 23
CommunicationChannels 143
EngagementCanvasBox6
Chapter 24
CultureStatements 145
EngagementCanvasBox7
Chapter 25
CultureAspirations 149
EngagementCanvasBox7
Chapter 26
ResourcesApplied 155
EngagementCanvasBox8
Chapter 27
EmplifyScore 157
EngagementCanvasBox9
Chapter 28
ThreeKeyEmployeeNeeds 163
EngagementCanvasBox10
Chapter 29
EngagementCanvasFAQs 165