Acute Crisis Leadership in Higher Education: Lessons from the Pandemic PDF
Preview Acute Crisis Leadership in Higher Education: Lessons from the Pandemic
Acute Crisis Leadership in Higher Education This book explores higher education leadership during times of extreme pressures and limited, changing information. Organized around different functional units in higher education institutions, chapters describe the ways in which campus communities were affected by and responded to the early pandemic crisis. By unpacking observations of real leaders from American institutions of higher education during the COVID-1 9 pandemic, this book provides lessons learned and takeaway strategies for complex decision- making during a crisis. This edited collection explores the unique moment when leaders and teams must make, implement, and adjust plans rapidly to assure delivery of their missions, while still addressing the needs of students, parents, employees, and stakeholders. Shining a bright light on decision-m aking in the early acute stage of a crisis, this book prepares higher education educators to be effective leaders and successful decision- makers. Gabriela Cornejo Weaver is Assistant Dean of Student Success Analytics and Professor of Chemistry, University of Massachusetts, Amherst, USA. Kara M. Rabbitt is Associate Provost for Academic Initiatives at William Paterson University, USA. Suzanne Wilson Summers is Assistant Vice President for Teaching and Learning at Ivy Tech Community College System, USA. Rhonda Phillips is Dean, Purdue University John Martinson Honors College and Professor of Agricultural Economics at Purdue University, USA. Kristi N. Hottenstein is Owner of Compass Counseling & Coaching, PLLC and has served as Vice Chancellor for Enrollment Management at the University of Michigan- Flint, as Vice President of Student Services at Jackson College, and as Dean of Students at Adrian College, USA. Juanita M. Cole is Dean of the College of Arts, Humanities and Social Sciences at California State University Monterey Bay (CSUMB), USA. Acute Crisis Leadership in Higher Education Lessons from the Pandemic Edited by Gabriela Cornejo Weaver, Kara M. Rabbitt, Suzanne Wilson Summers, Rhonda Phillips, Kristi N. Hottenstein, and Juanita M. Cole Cover image: © Getty Images First published 2023 by Routledge 605 Third Avenue, New York, NY 10158 and by Routledge 4 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Routledge is an imprint of the Taylor & Francis Group, an informa business © 2023 selection and editorial matter, Gabriela Cornejo Weaver, Kara M. Rabbitt, Suzanne Wilson Summers, Rhonda Phillips, Kristi N. Hottenstein, and Juanita M. Cole; individual chapters, the contributors The right of Gabriela Cornejo Weaver, Kara M. Rabbitt, Suzanne Wilson Summers, Rhonda Phillips, Kristi N. Hottenstein, and Juanita M. Cole to be identified as the authors of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data Names: Weaver, Gabriela C., editor. Title: Acute crisis leadership in higher education : lessons from the pandemic / edited by Gabriela Cornejo Weaver, Kara M. Rabbitt, Suzanne Wilson Summers, Rhonda Phillips, Kristi N. Hottenstein, Juanita M. Cole. Description: First Edition. | New York : Routledge, 2023. | Includes bibliographical references and index. | Identifiers: LCCN 2022019972 (print) | LCCN 2022019973 (ebook) | ISBN 9781032145556 (Hardback) | ISBN 9781032145549 (Paperback) | ISBN 9781003239918 (eBook) Subjects: LCSH: Education, Higher--United States--Administration. | Universities and colleges--United States--Administration. | Crisis management--United States. | Educational leadership--United States. | Communication in higher education--United States. | COVID-19 Pandemic, 2020--Influence. Classification: LCC LB2341 .C29 2023 (print) | LCC LB2341 (ebook) | DDC 378.1/010973--dc23/eng/20220706 LC record available at https://lccn.loc.gov/2022019972 LC ebook record available at https://lccn.loc.gov/2022019973 ISBN: 978-1-032-14555-6 (hbk) ISBN: 978-1-032-14554-9 (pbk) ISBN: 978-1-003-23991-8 (ebk) DOI: 10.4324/9781003239918 Typeset in Perpetua and Bell Gothic by SPi Technologies India Pvt Ltd (Straive) We dedicate this book to our late colleague, friend, and co-author, James Wilson. James provided a guiding vision as we embarked on this project. His inspiration and wisdom helped us complete this book. Contents Foreword ix Acknowledgments xiii About the Authors xiv 1 Introduction and Overview: ‘Embedded’ Across the Higher Education Landscape 1 Suzanne Wilson Summers, Gabriela Cornejo Weaver, and Kara M. Rabbitt PART I Centrality of the Institutional Mission 17 2 Communications 19 Elizabeth Orwin, Ann T. S. Taylor, and Jay W. Roberts 3 Global Mobility and International Programs 33 Sharon Nagy 4 Continuity of the Academic Mission 51 Gabriela Cornejo Weaver and Rosalyn Hobson Hargraves 5 Equity and Resilience in Academic Research 74 Elizabeth Orwin and Nicholas S. Wigginton PART II Community and Operations 89 6 Student Services, Housing, and Dining 91 Kristi N. Hottenstein 7 Athletics 107 Ann T. S. Taylor and Rhonda Phillips ■ vii CONTENTS 8 Information Technology Leadership 122 Juanita M. Cole 9 Operations Facilities and Auxiliaries 138 Kristi N. Hottenstein and Rachael A. Kipp 10 Human Resource Leadership: Meeting the Needs of Faculty and Staff in the Early Pandemic 155 Rachael A. Kipp, Kara M. Rabbitt, and Suzanne Wilson Summers PART III Planning and Preparation for a Post-COVID World 177 11 Admissions and Enrollment 179 Kristi N. Hottenstein and Rosalyn Hobson Hargraves 12 Advancement through a Pandemic 195 Kara M. Rabbitt and Jennifer A. Ostergren 13 Moving the Institution Forward: Contingency Planning in Extreme Unpredictability 213 Suzanne Wilson Summers and Gabriela Cornejo Weaver 14 Reflections on Leadership through Crisis 230 Gabriela Cornejo Weaver, Suzanne Wilson Summers, Kara M. Rabbitt, and Rhonda Phillips Index 241 ■ viii Foreword TED MITCHELL, PRESIDENT, AMERICAN COUNCIL ON EDUCATION This is a book about leadership … in at least three ways. First, it is, as the authors intend, an incredibly insightful and nuanced look at how leaders of America’s colleges and universities navigated the first, tumultuous months of the COVID-1 9 pandemic. It is a story of making decisions in a world of uncertainty, imperfect information, and constant, unrelenting pressure over a sustained period. Second, it is a story of the incredible generosity of a group of host presidents and chancellors who, despite the crisis, saw fit to welcome the American Council on Education’s (ACE) 2019–2020 Fellows into their most confidential and often wrenching discussions and debates. In so doing, these presidents and chancellors demonstrated a commitment to building and developing the next generation of leaders by exposing their own leadership to observation, criticism, and learning by the individual Fellow in residence on each of their campuses. They regularly and courageously opened up their own thinking, peeled back their own assump- tions, and let the Fellows in not just to the rooms where decisions were thrashed out but into their own minds, enabling them to see executive leadership happen- ing in real time. This openness and generosity are also true of those higher educa- tion leaders who, while they were in the thick of their own pandemic responses, engaged in interviews via Zoom with the Fellows. To these generous leaders, I want to say a profound thank you. The experiences you curated for our Fellows stands as testimony to your own dedication to education and learning and to our future as a field. Finally, this is a story of the Fellows themselves, as leaders who are exploring and understanding avenues they might pursue in their professional journeys. Like the presidents with whom they worked, at both their home and host institutions, and like all of us, this cohort of Fellows managed the crisis of the pandemic as ■ ix
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