A proposed personnel management department for Chung Hwa Book Company Limited, Shanghai, China PDF
Preview A proposed personnel management department for Chung Hwa Book Company Limited, Shanghai, China
A PROPOSED PERSONNEL MANAGEMENT DEPARTMENT FOR CHUNG HWA BOOK COMPANY LUCE TED SHANGHAI, CHINA A Thesis Presented to the Faculty of the Department of Management College of Commerce The University of Southern California In Partial Fulfillment of the Requirements for the Degree Master of Business Administration by Janet M. C. Lauphit August 19^0 UMI Number: EP43302 All rights reserved INFORMATION TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. Dissertation Publishing \ UMI EP43302 Published by ProQuest LLC (2014). Copyright in the Dissertation held by the Author. Microform Edition © ProQuest LLC. All rights reserved. This work is protected against unauthorized copying under Title 17, United States Code ProQuest LLC. 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, Ml 48106-1346 C.op\ MBA ^ This thesis, written by ...........JANET^MUPHIT................. under the guidance of /zsr.... Faculty Committee, and approved by all its members, has been presented to and accepted by the Council on Graduate Study and Research in partial fulfill ment of the requirements for the degree of MASTER of BUSINESS ADMINISTRATION ................ Deuel* ...Jr.*. Dean Faculty Committee DEDICATION In dedication to my beloved father whose life interest and efforts were di rected towards this company and its future. TABLE OF CONTENTS CHAPTER PAGE I. THE PROBLEM AND DEFINITIONS OF TERMS USED.... 1 Social and Economic China.................. 2 Imperialistic Aggression............ 2 Feudalistic Restrictions to Trade........ . 3 Political Reaction............ ......... • 3 Economic Backwardness....... i|. Importance of the Study................. 5 Definitions of Terms Used...... 7 Personnel Management.................. 8 Personnel Policies. ................... 9 Organization of the Remainder of the Thesis 11 II. HISTORICAL BACKGROUND OF CHUNG HWA BOOK COMPANY 15 Organization and Scope of Business......... 16 General Affairs Department ..... 18 Editorial Department......... 18 Printing Press Works........ 20 Sales Department......................... 21 Corresponding School and Library........ 22 Education Instruments Manufacturing Factory 23 Hongkong Branch and Chunking Stage......... 23 Establishment of the Hongkong Works. 23 Pearl Harbour Occurrence ..... 25 Chungking Stage to the Present Days..... 26 lii CHAPTER PAGE Administration, Service and Sales Policies.. 27 Wage System ........ 28 Employee Gurantees............. 28 life Insurance ...... 29 Accident Expenese ....... 29 Medical Service................. 29 Working Hours ............. 30 Transportation and Living Facilities.*.... 30 Recreations.............. 30 Labor Relat ions ......... 31 Sales Policies. .... ........ 31 Financial Conditions ........ 32 III. HEED FOR ESTABLISHING THE PERSONNEL MANAGEMENT DEPARTMENT * . 3^ Status oP the Department................ 35 Importance of a Sound Policy*........... 3,6 Relations Between Line Organization and Personnel Staff. ........... . 38 Organization. ..... I4.I Method of Planning the Program........... I4.I Functions of the Proposed Department.... P. I4.3 Choice of the Personnel Director.......... Ii.6 Qualifications...... kl Responsibilities ..... lf-9 iv CHAPTER PAGE Selection of the Personnel Officers..... .. 50 it Determination of Promoted from Within or Outside....... 53 IV. TECHNIQUES OP SELECTION AND PLACEMENT........ 55 Importance in Selection ..... 55 Need for an Adequate Program........... . 56 The Application Blank .......... 5® General and Specific Information... 59 Weighted Application Blank........ 61 Iteployment Interview. ......... ........ . 62 Preliminary Interview.......... 62 Interview Principles........ 63 Use of Tests........... 65 Types of Tests............................ 65 Psychological Effect in the Measurement... 67 Placement and Induction. ....... 69 V. VALUE OP SUPERVISORY TRAINING. .... 71 Significance of Supervisory Training......... 72 Evolution........... 72 Importance.............. 75 Characteristics of the Supervisors......... 78 Personal Qualifications.......,..*........ 78 Tactful Methods... ...... 81 V CHAPTER PAGE Contents and Objectives.....,...........*... 82 Orientation............................. . . 8I4. Management Skills ......... 85 Human Relations Skills....... .......... „. 85 Technical Skills....................... 86 Methods and Techniques ........... 89 Individual Instruct ions .......... 90 Group Instructions ......... 92 Visual Aids ...... 95 Follow-up ....... 96 Other Considerations.....*...*........ 98 VI. COMPANY FACILITL ES AND SERVICES......... 101 Purposes ....... 101 Effects Upon Fatigue and Interest......... 102 Different Types of Employee Services..... loij. Health and Safety Program ......... 105 Medical Service........ 105 Food Environment....... 106 Water and Light Supply. ............. 107 Air Conditioning and Ventilation......... 108 Financial Aids. .............. 109 Company Store ............. 109 Credit Union. ............................. 110 Group Insurance Provision................ Ill Vi CHAPTER PAGE Dismissal Wage Policies................... • 111 Miscellaneous Services......... 112 Employee Publications...................... 112 Employee Counseling. ..... 113 Transportation A i d s ....... Ilf? Employee Recreational Activities........... 116 VII. METHODS OP JOB EVALUATION...’.............. 117 Nature of Job Evaluation....... 118 Purposes.......... 118 Definitions...... 120 Processes in Job Evaluation....... 122 Importance of Job Analysis........ 122 Content of Job Description. ...... I2J4. Use of Job Specification........... 12lj- Requirements for the Process ..... 126 Factors Used in Job Evaluation.......... 126 Selection of Job Analysts................. 129 Techniques of Job Analysts 131 Systems and Methods....... 132 Job Ranking Method. ...... 133 Grade Description Method............. 132-1- Pactor Comparison Method .......... 136 Point System.............................. 138 CHAPTER PAGE VIII. SUMMARY AMD CONCLUSION............. 1^-2 BIBLIOGRAPHY. .............. li|.6
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