A business process model and reengineering plan for the Student Services Department of the Marine Corps Institute PDF
Preview A business process model and reengineering plan for the Student Services Department of the Marine Corps Institute
DUO"- !*? -JHOOL ^' J1 5S5L. DUDLEY KNOXLIBRARY NAVAL POSTGRADUATESCHOOL MONTEREY, CA93943-5101 t NAVAL POSTGRADUATE SCHOOL Monterey, California THESIS A BUSINESS PROCESS MODEL AND REENGINEERING PLAN FOR THE STUDENT SERVICES DEPARTMENT OF THE MARINE CORPS INSTITUTE by Kurt A. Baden Gerald A. Peters September 1997 Thesis Advisor: Magdi N. Kamel Associate Advisor: Mark E. Nissen Approved for public release; distribution is unlimited. REPORT DOCUMENTATION PAGE FormApproved OMB No. 0704-0188 Publicreporting burdenforthiscollectionofinformation isestimated toaverage 1 hourperresponse, includingthetimeforreviewinginstruction, searching existing datasources,gatheringand maintaining thedataneeded, andcompletingand reviewingthecollectionofinformation.Sendcommentsregarding thisburdenestimateoranyotheraspectofthiscollectionofinformation, includingsuggestionsforreducingthisburden, toWashington headquarters Services, DirectorateforInformationOperationsand Reports, 1215Jefferson Davis Highway, Suite 1204, Arlington, VA22202-4302, andtotheOfficeof Managementand Budget, Paperwork Reduction Project(0704-0188) Washington DC 20503. 1. AGENCY USEONLY (Leaveblank) 2. REPORTDATE 3. REPORTTYPEAND DATESCOVERED September 1997 Master's Thesis 4. TITLE ANDSUBTITLE 5. FUNDING NUMBERS A BUSINESS PROCESS MODEL AND REENGINEERINGPLANFORTHE STUDENT SERVICES DEPARTMENTOFTHE MARINECORPS INSTITUTE AUTHOR(S) 6. Baden, Kurt A. and Peters, Gerald A. PERFORMING 7. PERFORMINGORGANIZATION NAMF(S) ANDADDRESS(ES) 8O.RGANIZATION REPORT Systems ManagementDepartment NUMBER Naval Postgraduate School Monterey, CA 93943-5000 9. SPONSORING/MONITORING AGENCYNAME(S)ANDADDRESS(ES) 10.SPONSORING/ MarineCorpsInstitute MONITORING Washington NavyYard, AGENCY REPORTNUMBER 912 PoorSt. S.E., Washington, DC. 20391-5680 11. SUPPLEMENTARY NOTES The views expressed in this thesis are thoseoftheauthors and donotreflectthe officialpolicy orposition oftheDepartmentof Defense or the U.S. Government. 12a. DISTRIBUTION/AVAILABILITYSTATEMENT 12b. DISTRIBUTIONCODE Approved forpublic release; distribution is unlimited. 13. ABSTRACT (maximum 200 words) This research is part ofa year longprojectcommissioned by the MarineCorps Institute to develop the architecture and supporting migration plan to transition from an existing legacy system to anopen, client/serverbased relational database management system (DBMS) forthe StudentServices Department (SSD). The objective ofthis thesis isto develop the As-Is process model, redesign the processes to increaseefficiency andreduce costs,and developaTo-Beprocessmodel to improve the current business processes. Additionally, dataflow diagrams oftheTo-Be processes are developed toassist in prototypedesign and implementation. The DoD standardIDEFO modeling technique is used fordeveloping theprocess models. Implementation recommendations include: (1) adopting anongoing reengineering strategy at MCI supportedby the information systems architectures, methodologies and CASE tools, and (2) utilizing a single database to facilitate data sharing among MCI departments, streamlineprocesses, la< ilitate automation, eliminate dataredundancy, and improve customer service. B14u.siSnUeBsJsEPCrTocTesEsRMReSengineering (BPR), Business Area Analysis, Process Modeling, IDEFO, CASETool, Data P15A.GNEUSMBEROF Flow Diagram (DFD), Information Engineering, Activity Modeling 291 16. PRICECODE 1R7E.PSOERCTURITYCLASSIFICATION OF T18H.ISSEPCAUGREITYCLASSIFICATION OF A19B.SSTERCAUCRTITYCLASSIFICATIONOF 2O0F.ALBISMITTRAATCITON Unclassified UL Unclassified Unclassified NSN 7540-01-280-5500 Standard Form298(Rev.2-89) Prescribed byANSIStd.239-18 11 Appioved for public release; distribution is unlimited A BUSINESS PROCESS MODEL AND REENGINEERING PLAN FOR THE STUDENT SERVICES DEPARTMENT OF THE MARINE CORPS INSTITUTE Kurt A. Baden Major, United States Marine Corps B.S., United States Naval Academy, 1980 Gerald A. Peters Major, United States Marine Corps B.S., United States Naval Academy, 1984 Submitted in partial fulfillment ofthe requirements for the degree of MASTER OF SCIENCE IN INFORMATION TECHNOLOGY MANAGEMENT from the NAVAL POSTGRADUATE SCHOOL September 1997
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