2016 Retail Outlook

60 Pages·2016·6.86 MB·English

by  Gilda Twitchell

2016
Retail Outlook

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The material appearing in this presentation is for informational purposes
only and should not be construed as advice of any kind, including, without
limitation, legal, accounting, or investment advice. This information is not
intended to create, and receipt does not constitute, a legal relationship,
including, but not limited to, an accountant-client relationship. Although
this information may have been prepared by professionals, it should not be
used as a substitute for professional services. If legal, accounting,
investment, or other professional advice is required, the services of a
professional should be sought.
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TABLE OF CONTENTS
o
Retail Disruption Tech Deck
o
Cybersecurity
Distributed Commerce
o
Mobile Payments
Personalization
Non-mobile Technology
The Customer Experience

Millenials
What’s New with Brick
and Mortar
New Lease Accounting
Standards
Global Outlook
2016 Trends
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RETAIL DISRUPTION
Make-tailing
•

• Combining the activities
The old retail model is gone for work, living, play and
o making as a catalyst for
New world:
organic revitalization of
o
Mobile payments
communities, particularly
o
Customer focus non-gateway cities where
o traditional retail is largely
Creating an experience
absent.
o
Make-tailing

o
Customization
Brand + channels + connection

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RETAIL DISRUPTION
•
Uber.
o
Examples:
Gives consumers a new
transportation option with
seamless payment process.
Apple.
o

Focuses on education
and problem solving in store
instead of the traditional
retail model.
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RETAIL DISRUPTION
•
Warby Parker.
o
Examples:
Allows customers to design their own pair of
glasses in house. Also offers a five-day trial for five pairs of
frames. Customers are encouraged to use social media to gather
input on which frame looks the best.
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RETAIL DISRUPTION
•
o
Alibaba
E-commerce company that provides B2B, B2C and C2C sales via
o
web portals.
Includes online shopping, online auction hosting, online money
transfers, mobile commerce, cloud computing, electronic
o
payment services and shopping search engine.
Alipay (think PayPal) accounts for roughly half of all online

payment transactions within China
Alipay is used in a variety of ways from transferring money

between consumers to movie tickets
Alipay is estimated to have more than 400 million users

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DISTRIBUTED COMMERCE
Distributed
• Commerce

Provides the consumer
Replaces the omnichannel
•
the ability to purchase
buzzword
any product, anywhere,
at anytime.
Idea that the consumer can

purchase any product, anywhere,
•
at anytime
•
Seamless experience
Customer experience is a key
•
component
Look beyond the traditional
format, products, and services
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AMAZON’S ECHO—GAME CHANGER
•
Amazon’s Echo connects to Alexa, a cloud-based voice

service, to provide information, answer questions, play
• music, read the news, check sports scores or the weather,
and more—instantly.
•
Activated when called “Alexa”
Shopping.
o
Features:
Bank telle rR: estock on previously purchased items by re-
o
ordering products in your Amazon shopping histor y.
Questions anCda nA nprsowveidres. b ank balance, latest
o
transactions and more for Capital One customers.
Reads audiobooks and the
Anelawrsm, rse, ptoimrtes rtsra, affnicd a lnisdt ws. eather, gives information on
o
local businesses, provides sports scores and schedules.
Local search. Voice-controlled alarms,
o
timers, shopping lists, and to-do lists.
Get information about local businesses
and restaurants from Yelp.
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PERSONALIZATION
• Personalization

Engaging the individual
Customer science, big data, and
customer in an
technology create the
experience based on
•
individual likes and
personalization trifecta.
activity patterns.
The key to personalization is
taking the experiences customers
have with an app,
in-store, and online and weave
them together in a seamless
fashion in an effort to “reach the
customer’s heart.”

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