2015 Micromat Incorporated. All rights reserved. This manual, as well as the software described in

116 Pages·2016·8.42 MB·English

©2015 Micromat Incorporated. All rights reserved.
This manual, as well as the software described in it, is furnished under
license and may only be used or copied in accordance with the terms
of such license. The information in this manual is furnished for informa-
tional use only, is subject to change without notice and should not be
construed as a commitment by Micromat Inc. Micromat Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in
this book.
Except as permitted by such license, no part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by
any means, electronic, mechanical, recording, or otherwise, without the
prior written permission of Micromat Inc.
Trademarks
TechTool Pro is a registered trademark of Micromat Inc.
Apple and Macintosh are trademarks of Apple Computer Inc.
User’s Guide and
Reference Manual
www.micromat.com
Contents Optimization ...................................................................3.5
Testing Components ......................................................3.5
User’s Guide and Using TechTool Pro .............................................4.1
Reference Manual ..................................................ii Launching TechTool Pro ................................................4.2
Installation and System Requirements ............1.1 Sample Diagnostics Section .........................................4.3
Introduction ....................................................................1.2 Tests ...................................................................5.1
System Requirements....................................................1.2 Automatic Testing ..........................................................5.2
Installing TechTool Pro...................................................1.2 USB ..........................................................................................................5.2
Cache......................................................................................................5.3
What’s Installed ..............................................................1.5
Processor ...............................................................................................5.3
Personalization and Registration ................................1.5
Network .................................................................................................5.3
Contacting Technical Support .....................................1.6
Thunderbolt .........................................................................................5.4
About Micromat Inc. ......................................................1.6
FireWire .................................................................................................5.5
Overview of TechTool Pro ..................................2.1
Manual Testing ................................................................5.5
Summary of Features ....................................................2.2 Check Computer .............................................................5.6
TechTool Pro Interface ...................................................2.2 Memory Test ........................................................................................5.7
TechTool Pro Manual ......................................................2.4 SPD Data ...............................................................................................5.9
Troubleshooting Using TechTool Pro ...............3.1 Surface Scan ......................................................................................5.10
Preventive Maintenance ...............................................3.2 SMART Check ....................................................................................5.12
Troubleshooting Hints ..................................................3.2 Volume Structures ...........................................................................5.13
Backup Before Repairing .................................................................3.2 Video Memory ..................................................................................5.15
Be Prepared ..........................................................................................3.3
Fans Test ..............................................................................................5.16
Eliminate Easy Problems First ........................................................3.3
Sensors Test........................................................................................5.17
Simplify/Isolate ...................................................................................3.3
Battery Test .........................................................................................5.17
Keep Your Software Up-to-Date ...................................................3.3
File Structures ...................................................................................5.18
Make Use of Available Resources .................................................3.3
Document What You Do ..................................................................3.4 Tools ....................................................................6.1
Recovering Data from Damaged Drives ....................................3.4 eDrive ..............................................................................6.2
Repairing Drive Problems ...............................................................3.4 TechTool Protogo ...........................................................6.5
Volume Rebuild .............................................................6.5 Profile Editor ........................................................................................7.6
File Optimization ..........................................................6.7 Using a Protogo Device .................................................7.8
Volume Optimization....................................................6.9 TechTool Pro Reports .........................................8.1
Volume Cloning ..........................................................6.11 TechTool Protection ...........................................9.1
Duplicate Cloning ........................................................................... 6.11
Volume Usage .................................................................9.2
File Sync Cloning .............................................................................6.12
Directory Backup ............................................................9.3
Disk Image Cloning .........................................................................6.13
Trash History ...................................................................9.4
Data Recovery .............................................................6.13
SMART Check ..................................................................9.5
Protection ...........................................................................................6.14
E-mail Alerts ....................................................................9.6
Drives ...................................................................................................6.16
Trash .....................................................................................................6.17 TechTool Pro Menu Options ............................10.1
Wipe Data ....................................................................6.18 TechTool Pro ................................................................10.2
Overwrite Pattern ............................................................................6.19 About TechTool Pro ........................................................................10.2
Overwrite Level ................................................................................6.19 Check for Update… ........................................................................10.2
Select Item To Wipe… button .....................................................6.19 Hide TechTool Pro ...........................................................................10.2
Wipe Selection… button ..............................................................6.19 Quit TechTool Pro ............................................................................10.2
Wipe Volume… button ..................................................................6.19 Mode ..............................................................................10.2
Wipe Free Space… button ...........................................................6.20 Help ................................................................................10.2
Volume Journaling ......................................................6.20 Commonly Asked Questions...........................11.1
Disk Permissions ..........................................................6.21
Tips, Short Cuts, and Hidden Features ...........12.1
Local Network ..............................................................6.21
The Mac Cats ................................................................12.2
Video .............................................................................6.21
TechTool Pro Key Commands ....................................12.2
Video Geometry ...............................................................................6.22
Useful Apple Key Combinations ...............................12.2
iSight ....................................................................................................6.23
Basic Open Firmware Commands (PowerPC Macs) 12.2
Audio .............................................................................6.24
Handy Terminal Commands (for Geeks only) ........12.3
TechTool Protogo ...............................................7.1
Macintosh File Systems ...................................13.1
Interface ...........................................................................7.3
Volume Header ............................................................13.3
Devices Pane .......................................................................................7.4
B-Trees ...........................................................................13.4
Profiles Pane ........................................................................................7.4
iv
Catalog File ...................................................................13.6
Extents File ...................................................................13.7
Allocation File ..............................................................13.8
Attributes File ..............................................................13.8
Startup File ...................................................................13.9
HFS Wrapper.................................................................13.9
Journaling ...................................................................13.10
Glossary ............................................................14.1
v
Installation and System Requirements
1.1
Introduction take to correct the situation.
Consider TechTool Pro your personal Macintosh techni-
Thank you for purchasing TechTool Pro! We have worked
cian—always ready to help and only a mouse click away.
hard to make TechTool Pro the most powerful and easy-
to-use problem-solving utility available for the Macintosh.
With TechTool Pro you will be able to: System Requirements
• Protect your computer and data. • Intel-based Macintosh
• Create an emergency repair partition. • OS X 10.8 or later
• Diagnose and repair problems with your drives. • DVD-ROM drive for installing from disk
• Optimize your drives. • 1 GB RAM or higher
• Clone a volume. These requirements may change with future updates.
• Recover data from damaged drives.
• See what devices and services are running on your local
network.
Installing TechTool Pro
• Test critical computer components and sub-systems.
• Perform routine maintenance on your computer. TechTool Pro uses an automated installer to place the
• Determine the cause of problems that cause your Macin- TechTool Pro application and any ancillary files in their
tosh to crash. proper locations.
• Test new equipment.
• Make sure that your computer is running as fast as it NOTE If you suspect that your hard drive is damaged
should be. or that there may be other computer problems, do not
Most importantly, TechTool Pro allows you to test your install TechTool Pro until it is repaired. We recommend that
computer like a professional without the need of years of you run TechTool Pro before installation to verify that your
experience or a computer degree. TechTool Pro allows you desired installation volume does not have any problems.
to check a variety of components in your Macintosh with To do this, you may start up and run TechTool Pro from
a simple click of your mouse. When TechTool Pro finds a another Mac or an eDrive. For instructions on running a
problem with your computer it will suggest steps you can check of the computer see the Sample Diagnostics Section
1.2
under Using TechTool Pro later in this manual.
NOTE The TechTool Pro Installer contains an Uninstall
option. To Uninstall TechTool Pro, click the “Customize” but-
ton on the third page of the Main Install screen.
To install:
• Double-click on the TechTool Pro Installer icon.
• Enter your administrator password when prompted.
• Read the explanatory text on the installer screens and fol-
low the prompts.
TechTool Pro will be installed in the Applications folder on
the startup volume. If any previous versions of TechTool
Pro are installed in your applications folder, they will be
removed.
NOTE If you are having trouble with TechTool Pro,
your installation may be corrupt. Running the installer to
replace your copy of TechTool Pro may help.
1.3
Then choose “Remove TechTool Pro...
TechTool Protection
NOTE Next, uncheck “Install TechTool Pro,” and check
“Remove TechTool Pro”
When you launch the installed TechTool Pro application,
the program checks to see if the TechTool Protection is
installed. If it is not, a dialog appears giving you the option
to install TechTool Protection. TechTool Protection includes
program functions that operate automatically in the
background, such as periodic hard drive SMART checks,
Volume Usage, Trash History, etc. These functions are con-
figured via the TechTool Protection pane that is installed in
the System Preferences. You can choose Cancel if you do
not wish to install TechTool Protection at this time.
1.4
Personalization and Registration
What’s Installed
The first time you launch TechTool Pro, you will be prompt-
When you install TechTool Pro you install the TechTool Pro
ed to enter your serial number. Your serial number is your
program package. This contains the main program com-
proof of ownership of TechTool Pro. Keep it in a safe place
ponents in one convenient location on your hard drive.
since you may need it when you make future updates or
upgrades. If you lose your serial number, we may be able
to provide it to you if it is registered. In addition, registra-
tion is required to receive free technical support for Tech-
Tool Pro. (This is subject to change without notification.)
You may register your serial number online. Simply direct
your browser to the Micromat web site at www.micromat.
com.
By default, the TechTool Pro package is installed in the Ap-
plications folder on your startup volume: If you do not have internet access, you may call Micromat
Sales at 707-304-5993 and ask them to register for you.
• Applications/TechTool Pro
The program’s preferences are stored on a per user basis in:
• ~/Library/Preferences/com.micromat.techtoolpro.plist file
The TechTool Pro Report will be stored in:
~/Library/Application Support/TechTool Pro/
TechTool Pro.reports
If you install TechTool Protection, the following files will
be installed:
• ~/Library/PreferencePanes/TechTool Protection.prefPane
1.5