201 Ways to Turn Any Employee Into a Star Player

209 Pages·2004·3.51 MB·English

by  Casey Hawley

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201 Ways to Turn
Any Employee into
A Star Performer
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201 Ways to Turn
Any Employee into
A Star Performer
Casey Fitts Hawley
McGraw-Hill
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Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
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DOI: 10.1036/0071454950
To Zachary Katz and Houston Hawley, two men who have always
been star performers. May you always be blessed and know the satisfac-
tion of being “workmen worthy of your hire” (Matthew 10:10). And to
Ruthe Cox, a professional who did all the things in this book perfectly, yet
found time to be an inspiration and a friend to countless folks like me.
How fortunate I have been to have her as a model for handling life’s con-
stant surprises.
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Contents
Chapter 1 An Introduction to Performance Issues 1
Performance Improvement Is Harder Today 1
Improving Performance One Employee at a Time:
11 Truisms 2
Everything You Need to Turn Around Problem Performers 8
Chapter 2 Creating Goals for Turnaround 11
The SMART Model 11
The Goal-Setting Process 15
Goals Are Not an Annual Event 17
Chapter 3 Stellar Long-Term Performance: The Performance
Appraisal and Development Plan 19
The Performance Appraisal 20
The Step-by-Step Process 21
The Development Plan 26
Preparing to Write a Development Plan 28
Creating the Plan 28
Follow-up Is the Key to Results 32
Chapter 4 Stopping Problems at the First Sign: Motivation
to Change 35
Employee Rights to Performance Feedback 35
Timely Performance Feedback 37
Pinpointing Performance Problems 38
Assessing the Needs of Performers 39
The First Intervention: The Big Talk 40
Steps to Stellar Performance 42
vii
VIII CONTENTS
Chapter 5 The Problem with a Great Employee 43
Great Employees—At Risk for Turnover 43
Love the One You’re With 44
Great Employee Problem 1: Burnout 46
Great Employee Problem 2: You Have Treated a Great
Employee Too Well 52
Great Employee Problem 3: Great Employees Can
Be Resented 53
Great Employee Problem 4: Your Great Employee Knows
More Than You Do 54
Great Employee Problem 5: Great Employees Can Have
Motivation and Morale Problems 56
So, What’s So Great about a Great Employee? 57
Chapter 6 The Tardy Employee 59
Simply Late 60
Born to Be Late 63
Late because of Attitude Problems 64
Try Several Approaches 66
Chapter 7 The Absent Employee 67
General Absenteeism 68
Compensation, Incentives and Scheduling 69
When Absentee Problems Become Very Serious 69
Elder-Care or Child-Related Problems and Illnesses 71
Preventing Absenteeism 73
Chapter 8 The Unfocused, Spacey, Chatty, or Easily
Distracted Employee 75
Confused, Bothered, and Bewildered 75
The Chatty Employee 77
Employees Who Make Excessive Personal Calls 82
The Social Gadfly 87
Chapter 9 The Inappropriate Employee 89
Inappropriate Conversations: Political, Sexist, Profane,
or Graphic 90
Employees Who Date Coworkers 93
CONTENTS IX
Employees Who Bring Inappropriate Items into
the Workplace 98
Chapter 10 The Unproductive Employee 101
How to Diagnose a Productivity Problem: Where Should
a Manager Start? 101
Wasting Time on the Web 103
Taking Perfectionism Too Far: Analysis Paralysis 108
Procrastination: Downfall of Creative Employees 111
Just Plain Lazy Employees 113
Making Work Harder than It Is: Adding Unnecessary Steps 114
Chapter 11 The Low-Quality Employee 117
Unqualified Employees 117
Employees Who Are Capable of Being Amazing but Who
Settle for Average 119
Employees Who Need Further Development and Training 123
Chapter 12 The Shy or Uncommunicative Employee 127
Shy in Meetings 128
Shy with Teammates 129
Shy with Management 130
Shy with Clients 131
Shy on the Phone 132
Chapter 13 The Overpowering Employee 135
Dominating Meetings 135
Dominating Conversations 137
Pushing Agendas and People Too Aggressively 139
Chapter 14 The Power-Seeking Employee 143
Climbing the Corporate Ladder Too Fast 144
The Employee with an Eye on Your Job 146
Chapter 15 The Unmotivated Employee 149
The Unmotivated Performer 150
The Unmotivated Team Member 154