Transforming Organizations Through Flexible Systems Management

296 Pages·2020·5.663 MB·English

by  P.K. Suri, Rajan Yadav

Flexible Systems Management
P. K. Suri
Rajan Yadav Editors
Transforming
Organizations
Through
Flexible Systems
Management
Flexible Systems Management
Series Editor
Sushil
Department of Management Studies
Indian Institute of Technology Delhi
New Delhi
India
Editorial Board
Gerhard Chroust, Institute for Telekooperation, Johannes Kepler University Linz,
Austria
Julia Connell, University of Newcastle, Newcastle, NSW, Australia
Stuart Evans, Integrated Innovation Institute, Carnegie Mellon University, USA
Takao Fujiwara, Toyohashi University of Technology, Toyohashi, Aichi, Japan
Mike C. Jackson OBE, University of Hull, UK
Rashmi Jain, Montclair State University, Montclair, NJ, USA
Ramaraj Palanisamy, St. Francis Xavier University, Antigonish, NS, Canada
Edward A. Stohr, Stevens Institute of Technology, NJ, USA
The main objective of this series on Flexible Systems Management is to provide a rich
collectionofresearchaswellaspracticebasedcontributions,fromdifferentcontexts,thatcan
serveasreferencematerialinthisupcomingarea.Someofthesebookswillbepublishedin
association with ‘Global Institute of Flexible Systems Management’. It will help in
cross-fertilizingideasfromdifferentperspectivesofflexibilitysoastoconsolidateandenrich
theparadigmofflexiblesystemsmanagement.Theaudienceforthevolumesunderthisseries
includesresearchers,managementstudents/teachers,andpractitionersinterestedinexploring
various facets offlexibility research andpractice. Theseries features fivetypesof books:
(cid:129) Postconferencevolumescontainingpeerreviewedhighqualityresearchpapersarounda
theme andclustered in sub-themesthat canact as goodreference material.
(cid:129) Contributedthematicvolumesbasedoninvitedpapersfromleadingprofessionals,from
academiaas well practicing world, containing state of theart onanemerging theme.
(cid:129) Researchmonographsbasedonresearchworkmakingacomprehensivecontributionto
the bodyof knowledge.
(cid:129) Books based on novel frameworks and methodologies covering new developments that
arewell tested andreadyfor wider application inresearch as well as practice.
(cid:129) Business practices and case based books documenting flexibility practices,
strategies, and systems in real life organizations.
Theseriescoversmultipleperspectivesofflexiblesystemsmanagement;someleadingones,
inter alia,are:
(cid:129) Holistic management of organizational paradoxes with systemic flexibility: including
various connotations such as ambidexterity, adaptability, responsiveness, openness,
customization, localization, agility, vitality, sustainability, etc.
(cid:129) Businessagilityinfusedbynewinformationandcommunicationtechnologies:including
volatile and virtual business, developments in information and communication tech-
nologies generating IT agility such as cloud computing, social networking, knowledge
based systems, search technologies, mobile transactions, business continuity, disaster
recovery, etc.
(cid:129) Managinginnovation,strategicchangeandrisk:includingstrategicchange,confluenceof
continuity and change, strategic flexibility, strategy execution, innovation in
products/services, processes, management practices, and strategies, business dynamics,
business uncertainty andassociated risk,etc.
(cid:129) Flexibility in various operations for achieving business excellence: including organiza-
tional flexibility, financial flexibility, manufacturing flexibility, information systems
flexibility, marketing flexibility, operational and supply chain flexibility, technology
management flexibility,flexibility inbusiness excellence/maturity models, etc.
More information about thisseries athttp://www.springer.com/series/10780
P. K. Suri Rajan Yadav
(cid:129)
Editors
Transforming Organizations
Through Flexible Systems
Management
123
Editors
P. K.Suri RajanYadav
DelhiSchoolof Management DelhiSchoolof Management
DelhiTechnological University DelhiTechnological University
NewDelhi, India NewDelhi, India
ISSN 2199-8493 ISSN 2199-8507 (electronic)
Flexible Systems Management
ISBN978-981-13-9639-7 ISBN978-981-13-9640-3 (eBook)
https://doi.org/10.1007/978-981-13-9640-3
©SpringerNatureSingaporePteLtd.2020
Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpart
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Preface
Business systems keep facing immense stress due to a variety of developments
across the world. As a result, the expected structural changes have far-reaching
implications on the traditionally established strategic and operational systems of
organizationswhichmaybelongtogovernment,corporate,aswellasacademia.In
such a scenario, the organizations which are characterized by flexible systems are
expected to be better positioned to absorb the emergent shocks and reshape
themselves.Ontheotherhand,itisalsobeingdebatedthatflexiblesystemsmayor
may not lead to improved performance. To facilitate extensive deliberations on
these issues, “GLOGIFT 17”, an International Conference with the theme
Transforming Organizations Through Flexible Systems Management, was orga-
nized at Delhi School of Management, Delhi Technological University, Delhi,
India, during December 11–13, 2017. The conference aimed at providing a global
forum for practitioners, policy makers, faculty members, researchers, and learners
to share their practical experiences, knowledge, and insights in the evolution, for-
mulation, and implementation of strategies and models for transforming organi-
zations to keep pace with the changing business ecosystems. The conference
attracted academicians and practitioners from several organizations who construc-
tively deliberated on various sub-themes designed on the concept of flexible
organizations.
The conference received about 100 research papers. Research papers were
subjected to stringent peer review. The selected papers from those that were pre-
sented at the conference were again reviewed, updated, and then organized in the
form of an edited volume. This edited volume is intended to serve as a valuable
reference material in the area of Flexible Systems Management for Transforming
Organizations.
This book focuses on key emerging areas concerning flexible systems man-
agementasanapproachfortransformingorganizations.Thisbookisorganizedinto
three parts corresponding to three themes:
v
vi Preface
I. Enterprise Flexibility and Performance Management
II. Transformational Strategies and Organizational Competitiveness
III. Supply Chain Flexibility.
Part I on Enterprise Flexibility and Performance Management Comprises Five
Chapters. The first chapter presents a generalized flexibility evaluation model by
examining interactions between the environment and organizational enablers to
measure flexibility. It illustrates that the model can be applied to any organization
for which continuity and change assessment is available. The next chapter on
strategic flexibility through cross-border acquisitions provides useful insights into
themanagementoffirmsfromemergingeconomiesinthecontextoftheiroverseas
expansion strategies. The next contribution is on the impact of disinvestment on
transforming the performance of Indian public enterprises. The chapter aims at
determiningthefinancialstrengthofthecentralpublicsectorenterprises(CPEs)in
India after disinvestment during more than two decades. The findings suggest that
disinvestmenthasnotbroughtmuchchangeintheparametersofprofitability,assets
turnover,andcapacityutilizationevenafter8yearsofdisinvestment;anincreaseis
observedonlyintheparametersofproductivityandliquidity.Thefourthchapteris
basedonanempiricalstudyinvolvingselectcompaniesfromtheITandautomobile
industries. It brings out an integrated model explaining the effect of learning,
innovation, and entrepreneurship factors on flexibility. Finally, the fifth chapter
analyzes employability gaps and talent supply mismatch in the IT sector with the
aim of enhancing manpower flexibility in the concerned organizations. The key
insights are in the direction of enabling potential job seekers to clearly understand
the employer demands in the IT sector and equip themselves with the required
knowledge and skills.
Part II of this book on Transformational Strategies and Organizational
Competitiveness consists of seven chapters. The first chapter in this part addresses
the research gap related to the identification of Situation-Actor-Process variables
that may be expected to influence the performance of e-governance projects using
bigdata.BasedonapilotstudyoftheCentralGovernmentHealthScheme,itbrings
out that big data analytics can play a significant role in transformation of several
citizen-centrice-governanceinitiativesbyprovidingdeeperinsightstothedecision
makers in government. The next contribution presents a case study of
E-Assessment project of the Department of Commercial Taxes as one of the key
initiatives for promoting e-governance in the state of Uttar Pradesh in India. The
process re-engineering-based digital transformation of the department showcases
howtrade-relatedgovernmentservicescanbeprovidedtocitizensinaconvenient,
efficient, and transparent manner. The next chapter analyzes the association
betweenself-efficacyoptimism,personaloptimism,andcareerplanningbasedona
survey of managers working in the public and private manufacturing sectors.
A framework depicting interrelationship between human resource flexibility and
organizational effectivenessispresentedinthenextcontribution.The possiblerole
of organizational citizenship behavior and employee interest to stay with the
organizationisalsoillustrated.Thenextchapterexaminestherelationshipbetween
Preface vii
supportive culture and job satisfaction mediated by stress and career advancement
based onasurvey ofwomen employeesofcall centers. The findingscanbeuseful
in bringing about transformation in an organization in terms of increasing the
motivation levels and lowering the attrition rate of employees. The next contribu-
tion in this part brings out a multi-criteria-based decision support framework for
addressing healthcare waste management issues in developing countries. The pro-
posed conceptual framework provides a line of action for hospitals and waste
disposalfirmsforeffectivemanagementofhealthcarewasteindevelopingcountries
in a sustainable manner. Finally, the last chapter in this part aims at understanding
thecustomer’semotional engagementandtheirinclinations towardthepromotion/
brand. Based on the sentimental analysis of consumer comments on Facebook
brandpages,thefindingsofthiscontributionemphasizeflexiblemarketingplansto
accommodate changing consumer’s expectations.
PartIIIofthisbookonSupplyChainFlexibilityincludesfourchapters.Thefirst
chapter on channel collaboration in e-commerce investigates the nature of collab-
oration between the vendors and the e-retailers. It identifies important elements
of their trade relationship which contributes to a synergetic relationship and mar-
keting flexibility so that the value chain becomes more adaptive, responsive, and
sustainable. The next contribution explores the adoption issues in the ambitious
electronic agricultural marketing (eNAM) platform launched by the Indian gov-
ernment. Based on a pilot study of a wholesale market, measures are suggested to
promoteeNAMadoptionbyfarmingcommunity,therebycreatingmoreoptionsfor
sellingtheirproduce.Thefindingsaimatsensitizingpolicymakerssoastotrigger
suitable interventions to achieve the intended transformation of the conventional
agricultural marketing system through the eNAM initiative. The next chapter pre-
sents an analysis of logistics service providers (LSPs) to prioritize practices being
followed by them. The study highlights the need for flexible processes to be
adoptedbybothorganizedandunorganizedLSPsintermsofstrategic,operational,
technical, and societal practices. Finally, the last chapter in this part develops the
frameworkforagreenflexiblemanufacturingsystemwithmajorcomponentsasan
application of advanced manufacturing technologies, green process design and
green product design.
This book issupported by both quantitative- and qualitative-based research and
case applications pertaining to different areas related to government, profit, and
not-for-profit organizations. The chapters are authored by academicians as well as
serving practitioners.
Wearethankfultoalltheauthorsandreviewersfortheireffortswhichhasmade
it possible to bring out this volume. We thank the Flexible Systems Management
bookserieseditorProf. Sushilfor his constant guidanceduringthecreation ofthis
edited volume. Special thanks are due to faculty members of Delhi School of
Managementandscholars,particularlyProf.G.C.Maheshwari,Dr.ArchanaSingh,
Dr. Shikha N. Khera, Dr. Vikas Gupta, Mr. Anurag Tiruwa, Ms. Shikha Gupta,
Ms.MeenuChopra,Ms.SakshiKukreja,Ms.Niharika,andMs.Vaishali,fortheir
active support during GLOGIFT 17 which has been the genesis of this volume.
viii Preface
Thanks are also due to Mrs. Rejani Raghu for her tireless efforts in consistently
providing support for word processing and formatting of the manuscript.
Itisexpectedthatthisbookwillserveasausefulresourcefordifferentaudiences
such as management students, scholars, consultants, and practicing managers
belonging to both government and the corporate.
New Delhi, India P. K. Suri
Rajan Yadav
Contents
Part I Enterprise Flexibility and Performance Management
1 Generic Flexibility Evaluation Model . . . . . . . . . . . . . . . . . . . . . . . 3
Sanjai Kumar Shukla and Sushil
2 Strategic Flexibility Through Cross-Border Acquisitions:
Market Response in Indian Context . . . . . . . . . . . . . . . . . . . . . . . . 19
Samta Jain, Smita Kashiramka and P. K. Jain
3 Impact of Disinvestment on Transforming the Performance
of Indian Public Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Seema Gupta, P. K. Jain and Surendra S. Yadav
4 Effect of Vital Organizational Processes on Flexibility . . . . . . . . . . 59
Sumant Kumar Bishwas and Sushil
5 Employers’ Perception on the Antecedents of Graduate
Employability for the Information Technology Sector . . . . . . . . . . 75
Nidhi Sehgal and Saboohi Nasim
Part II Transformational Strategies and Organizational
Competitiveness
6 Big Data: Enabling Transformation Through Empowerment. . . . . 103
Charu Verma and P. K. Suri
7 E-Assessment—A Digital Solution for Promoting
e-Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Saurabh Gupta, Ashesh Agarwal and Amita Srivastava
8 GivingoffaRosyGlow:ExploringtheLinkBetweenSelf-efficacy
Optimism, Personal Optimism and Career Planning in Indian
Sub-continent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Teena Bharti and Santosh Rangnekar
ix