Strategic Information Management: Challenges and Strategies in Managing Information Systems, Third Edition

641 Pages·2003·3.91 MB·English

by  ROBERT D GALLIERS

Strategic Information Management

Strategic Information
Management
Challenges and strategies in
managing information systems
Third edition
Robert D. Galliers and Dorothy E. Leidner
OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS
SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO
Butterworth-Heinemann
An imprint of Elsevier Science
Linacre House, Jordan Hill, Oxford OX2 8DP
200 Wheeler Road, Burlington MA 01803
First published 1994
Second edition 1999
Third edition 2003
Copyright © 1994, 1999, R. D. Galliers, D. E. Leidner and B. Baker. All rights reserved
Copyright © 2003, R. D. Galliers and D. E. Leidner. All rights reserved
The right of R. D. Galliers and D. E. Leidner to be identified as the authors of this
work has been asserted in accordance with the Copyright, Designs and
Patents Act 1988
No part of this publication may be reproduced in any material form (including
photocopying or storing in any medium by electronic means and whether
or not transiently or incidentally to some other use of this publication) without
the written permission of the copyright holder except in accordance with the
provisions of the Copyright, Designs and Patents Act 1988 or under the terms of
a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road,
London, England W1T 4LP, Applications for the copyright holder’s written
permission to reproduce any part of this publication should be addressed
to the publisher
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN 0 7506 5619 0
For information on all Butterworth-Heinemann publications visit our
website at www.bh.com
Composition by Genesis Typesetting Limited, Rochester, Kent
Printed and bound in Great Britain
Contents
List of contributors ix
Preface xi
Introduction: The Emergence of Information
Technology as a Strategic Issue 1
1 Developments in the Application of Information Technology
in Business 3
Information technology in business: from data processing to
strategic information systems
E. K. Somogyi and R. D. Galliers
(with a Postscript by R. D. Galliers and B. S. H. Baker)
Part One: Information Systems Strategy 27
2 The Evolving Information Systems Strategy 33
Information systems management and strategy formulation:
applying and extending the ‘stages of growth’ concept
R. D. Galliers and A. R. Sutherland
3 Information Strategy 64
Assessment of information strategies in insurance companies
M. T. Smits, K. G. van der Poel and P. M. A. Ribbers
4 The Information Technology and Management
Infrastructure Strategy 89
Globalization and information management strategies
J. Karimi and B. R. Konsynski
5 Change Management Strategy 113
Change agentry – the next information systems frontier
M. L. Markus and R. I. Benjamin
vi Contents
Part Two: Information Systems Planning 147
6 Information Systems Plans in Context: A Global Perspective 151
Understanding the global information technology
environment: representative world issues
P. C. Palvia and S. C. Palvia
7 Approaches to Information Systems Planning 181
Experiences in strategic information systems planning
M. J. Earl
8 The Information Systems Planning Process 216
Meeting the challenges of information systems planning
A. L. Lederer and V. Sethi
9 Evaluating the Outcomes of Information Systems Plans 239
Managing information technology evaluation – techniques
and processes
L. P. Willcocks
Part Three: The Information Systems
Strategy–Business Strategy Relationship 261
10 Measuring the Information Systems–Business Strategy
Relationship 265
Factors that influence the social dimension of alignment
between business and information technology objectives
B. H. Reich and I. Benbasat
11 Information Systems–Business Strategy Alignment 311
The dynamics of alignment: insights from a punctuated
equilibrium model
R. Sabherwal, R. Hirschheim and T. Goles
12 Strategies in Response to the Potential of Electronic
Commerce 347
Market process reengineering through electronic market
systems: opportunities and challenges
H. G. Lee and T. H. Clark
13 The Strategic Potential of the Internet 376
Strategy and the Internet
M. E. Porter
Contents vii
14 Evaluating the Impact of IT on the Organization 404
The propagation of technology management taxonomies for
evaluating investments in information systems
Z. Irani and P. E. D. Love
Part Four: Information Systems Strategy and the
Organizational Environment 423
15 The Information Technology–Organizational Design
Relationship 427
Information technology and new organizational forms
R. Lambert and J. Peppard
16 Information Technology and Organizational Decision
Making 460
The effects of advanced information technologies on
organizational design, intelligence and decision making
G. P. Huber
17 The Information Technology–Organizational Culture
Relationship 497
Understanding information culture: integrating knowledge
management systems into organizations
D. E. Leidner
18 Information Systems and Organizational Learning 526
The social epistemology of organizational knowledge systems
B. T. Pentland
19 Information Technology and Customer Service 555
Redesigning the customer support process for the electronic
economy: insights from storage dimensions
O. A. El Sawy and G. Bowles
20 Information Technology and Organizational Performance 588
Beyond the IT productivity paradox
L. P. Willcocks and S. Lester
Author index 609
Subject index 617

Contributors*
B. S. H. Baker, Virgin Direct, UK (formerly Research Fellow in Business
Innovation and Information Systems Strategies, Warwick Business School,
Coventry, UK)
I. Benbasat, University of British Columbia, Vancouver, British Columbia,
Canada
R. I. Benjamin, Robert Benjamin Consultants, Rochester, New York and
School of Information Studies, Syracuse University, New York, USA
G. Bowles, Storage Dimensions, Milpitas, California, USA
T. H. Clark, Hong Kong University of Science and Technology, Hong Kong,
China
M. J. Earl, London Business School, UK (formerly with Oxford Institute of
Information Management, Templeton College, Oxford University, UK)
O. A. El Sawy, University of Southern California, Los Angeles, California,
USA
R. D. Galliers, London School of Economics, London, UK and Bentley
College, Waltham, Massachusetts, USA (formerly with Warwick Business
School, Coventry, UK)
T. Goles, University of Houston, Houston, Texas, USA
R. Hirschheim, University of Houston, Houston, Texas, USA
G. P. Huber, University of Texas at Austin, Texas, USA
Z. Irani, Brunel University, Uxbridge, UK
J. Karimi, University of Colorado, Denver, Colorado, USA
B. R. Konsynski, Emory University, Atlanta, Georgia, USA (formerly with
Harvard Business School, Boston, Massachusetts, USA)
R. Lambert, Cranfield School of Management, Bedford, UK
A. L. Lederer, University of Kentucky, Lexington, Kentucky, USA (formerly
with Oakland University, Rochester, Michigan, USA)
H. G. Lee, Hong Kong University of Science and Technology, Hong Kong,
China
* Where a contributor’s institution has changed since publication of their article, both their
current and former affiliations are listed.