St John Ambulance WA 2012/13 Annual Report

29 Pages·2013·3.45 MB·English

St John Ambulance WA
2012 13 Annual Report
/
Chris Gleisinger
Ambulance Surge Capacity Unit
Angela Wright
The opportunity to address a worsening problem
IDA Meetings for patients was a strong lure to work in the Ambulance
Surge Capacity Unit (ASCU).
The opportunity to create change and improve
Read more about Chris’ story on page 14
processes is one of the best parts of the job
for Angela Wright.
Read more about Angela’s story on page 30
Kym Parry Nic Chadbourne
The Fabric Meekatharra Project
Malta may well have been one of the last Being sent along to help film a hip hop video
places Supply and Distribution Manager was an unusual introduction to his new role
Kym Parry expected to be visiting in 2013. as Community Paramedic Midwest.
Sean Chinnery
Read more about Kym’s story on page 35 Read more about Nic’s story on page 24
Performance and Planning
Ben Vale
To say that the Performance and Planning
Community Hero Award Winner
Department experienced growth in 2012/13
would be somewhat of an understatement.
An everyday trip to the gym turned into a life
Read more about Sean’s story on page 17
changing moment for one young man in 2012.
Read more about Ben’s story on page 43
Introduction i St John Ambulance Western Australia
is guided by the following values in the
Corporate Plan 4 Chairman’s Message 7
What We Do 4 CEO’s Report 8 fulfilment of its Vision
Key Achievements 6 Statewide Resources 9
8
 Read Tony’s report
Operations ii
Metropolitan Ambulance Service 11 Career Sub Centres 18
Ambulance Response Times 13 State Operations Centre 19
Emergency Rescue Helicopter 15 Event Health Services 19
13 Country Ambulance Service 15 Clinical Governance 20
 Read our ambulance Volunteer Sub Centres 16 Patient Transfers 21 Shaping the Conservative
community
response times in finance
First Aid iii
First Aid Services and Training 23 Organised Sensitive to
Community First Responder System 25 for learning our environment
Industrial Health Services 25
26 Charitable Contributions 26
 Read about our
charitable contributions
Investment iv
Finance 29 Our People 36
Property and Development 32 Education and Accreditation 37
New Horizons 33 Volunteer Member Services 37
36 Information Technology 33 Allowing
Fleet and Radio Communications 34 mistakes
Strong sense
 Read about our people of ‘identity’
Service v
Valuing
people Encouraging
Corporate Events and Celebrations 39 Our Board 44 of new ideas
Friends of St John 40 Our Executive Team 48
Fellowship 40 Roll of Members 50
41 History, Heritage and Museum 41 Honours and Awards 52
Historical Perspective 41 Mark of Respect 52
 Read about our history
To find out more about our Annual Report
2 | St John Ambulance Western Australia | Annual Report 2013 visit us at: www.stjohnambulance.com.au St John Ambulance Western Australia | Annual Report 2013 | 3
i
In
t
r
o
d
u
c
Our Corporate Plan: t
io
n
Our purpose for being in Western Australia is for the unique
contribution that we make in serving humanity and developing
resilient communities in this State.
We achieve our purpose when we:
2. Deliver high quality
1. Make first
and cost effective ambulance
aid a part of
services to the people of
everyone’s life;
Western Australia.
What We Do
St John Ambulance Western St John employs more than 1,500
Australia (St John) is the preeminent paid staff including paramedics,
provider of pre-hospital care in communications officers, patient
Western Australia. transport officers, administration staff
and first aid trainers.
We are a charitable, non-profit,
humanitarian organisation teaching Our activities are also delivered with
first aid to the community, delivering the support of more than 4,500
the State’s ambulance service volunteers who donate more than
while also shaping and leading the three million hours to the community
sector nationally. The organisation every year under the St John banner.
delivers its range of services across From running the ambulance service
Ambulance, First Aid Services and to teaching first aid in hundreds of
Training, Event Health Services, locations around regional Western
Industrial Health Services, the Australia – each and every one of our
Community First Responder System, volunteers gives an invaluable service
the College of Pre-Hospital Care to the community.
and the First Aid Focus program. We
It is our amazing, dedicated and
have a strong humanitarian focus,
committed group of people that make
supported by a range of fundraising
what we do so successful.
and charitable initiatives.
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More than
450
Community First
Responder locations
More than
3.35
million
A message from our Chairman
volunteer hours More than
For more than 120 years, The new youth initiative launched will As our organisation has grown and
community minded, committed see us providing the opportunity for increased in complexity we have been
190,000
Western Australians have been more comprehensive first aid training, very fortunate to have a rich history
serving our community through as well as the opportunity to put and strong heritage to help keep us
the provision of first aid training those first aid skills into practice for firmly focused on our humanitarian
people trained in
and services – and for more than thousands of young people over the ideals. Whether it be the Friends of
first aid 90 years providing the State’s next few years. St John, the Museum volunteers
ambulance service. or members of the Fellowship, so
Providing ambulance services across
many people who have provided
The organisation has grown from very Western Australia’s 2.5 million square
the strong foundation on which the
More than humble beginnings in 1892, where a kilometres – which constitute the
organisation has been built continue
relatively small number of people were largest area in the world covered by a
250,000 their involvement, interest and wise
trained in first aid, to the large and single ambulance service – presents
counsel. This contribution ensures the
complex organisation it is today. challenges. Notwithstanding these
‘fabric’ of St John is maintained as the
ambulance cases At St John Ambulance Western challenges, the commitment and organisation grows and the way we
dedication of our 6,000 staff and
Australia, we take great pride in the deliver services evolves.
volunteers has ensured St John was
way we focus on our real purpose, that
able to deliver world-class ambulance To all of our staff and volunteers, thank
is, serving humanity through the relief
services involving more than 250,000 you for another outstanding effort in
of illness and suffering. Our specific
121 cases during the year. There are many 2012/13 where your combined efforts
goals of making first aid a part of
years ways and many areas in which we have ensured we have continued
every Western Australian’s life and
continue to innovate and develop our serving the Western Australian
providing a world class ambulance
ambulance services. Some of these community through the relief of illness
service for the community of our
of teaching first
include the development of alternate and suffering for thousands of people.
great State ensures we are applying
aid to the public health care pathways, innovation
the resources and expertise of the
in our clinical practices for cardiac
organisation in a way that delivers the
patients, greater integration with
greatest possible positive impact to
our health partners and continuing
our community.
developments with our electronic
St John has again led the way as patient care record system.
a first aid training organisation
As you read through our annual report
90 with our 2012/13 first aid student
you can see the many other areas
numbers equating to eight per cent
years of operation that support our core
of the Western Australian population.
first aid and ambulance functions,
Through our first aid program for
including Industrial Health Services,
running WA’s school students (First Aid Focus) we
More than Event Health Services and the
taught more than 25 per cent of WA
ambulance service Community First Responder program.
80,000 school students during the year.
In addition, there are the successful
business activities that provide vital
revenue streams to support our core
school students
activities and of course there are all of
trained in first aid
the support functions necessary for
a complex organisation like St John
Western Australia to function. Mr Gerard King Chairman
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Chief Executive Officer’s Report
The 6,000 staff and volunteers than the contracted target for all a ‘traineeship/cadetship’ for 16 to
who ‘are’ St John Ambulance case categories. This result is a 18-year-olds to be able to practice first Statewide Resources for 2012/13
Ambulance Other Paid staff Volunteers Patients/ Number of people
Western Australia have made some testament to the dedication of all of aid through participation with either
vehicles vehicles (FTE) Customers trained in first aid
outstanding achievements our operational staff. We have again EHS divisions or country sub centres.
in 2012/13. seen very strong results with our This component specifically targets Ambulance Service
patient satisfaction survey, showing the provision of pathways for young Metropolitan 129 86 1,118 21 194,445 154,754
Those achievements see us fulfilling
that the vast majority of people using people to transition to a health care
the purpose of our organisation’s Country Career Sub Centres 50 17 132 596 34,195 13,411
our ambulance services are satisfied career or continued involvement as an
operations, namely the march towards with each of the components of ambulance or first aid volunteer. Country Volunteer Sub Centres 287 18 36 2,629 23,527 11,861
making first aid a part of every
service provided. External Trainers 10,200
Western Australian’s life and delivering To continue to grow and meet the
a world class ambulance service for Our success in significantly growing demands on our services, St John Sub Total 466 121 1,286 3,246 252,167 190,226
the Western Australian community. the number of people taught first aid must deliver a sound financial Event Health Services 30 1,335 5,163
The year has seen these achievements requires hard work, dedication and performance. This was the case with
Totals 466 151 1,286 4,581 257,330 190,226
in conjunction with the right balance considerable innovation. We are very the Organisation achieving the surplus
between delivering against our proud to have a first aid training team required to ensure the full funding
commercial or business objectives – that is committed to our ultimate of our $42.1 million capital works
while at the same time significantly goal of making first aid a part of program was completed during the
contributing to our charitable and everyone’s life. year. Our cash and investments are
community service aspirations. sound, giving us great confidence in
A vital component in the success
our ability to continue to make the
All of the activities of St John of the St John model in our State is
investments necessary to meet the
Ambulance Western Australia the connection to the community
demands of this rapidly growing State.
contribute to making first aid a part through volunteerism. During the year
The achievements in this annual
of every Western Australian’s life and our volunteer numbers grew by six
report are a credit to our 6,000 staff
providing a world class ambulance per cent. A significant component
and volunteers whose dedication,
service across the State. While in of the growth was in Event Health
commitment and willingness to
some ways many think of these as two Services. Again, a significant factor
work together have ensured St John
separate goals, they are in fact both in the success of continuing to grow
Ambulance Western Australia truly
intrinsically linked. It is only possible to our volunteer numbers has been
has served humanity through the relief
have a world class ambulance service the innovation of our team and their
of illness and suffering in the most
delivering the best possible patient preparedness to modify the way we
effective way possible.
outcomes if there is a high level of operate while maintaining an
first aid capability in the community. absolute focus on fulfilling the
To make the greatest contribution to organisation’s purpose.
relieving illness and suffering in the
A challenging issue during the year
pre-hospital environment, St John
was the decision to introduce a new
needs to harness the community
youth initiative that would see us
through first aid as well as ensuring
transition away from the traditional
the capability of our paramedics and
St John cadet model. The aim of this
ambulance officers.
initiative is to see thousands of young
2012/13 has been another year of people across the whole State given
significant growth. Ambulance activity the opportunity to learn first aid to
grew by six per cent across the State the standard taught in our traditional
and our total number of first aid cadet program. In addition, the aim
students grew by 18 per cent. The is to give as many of those students
growth in ambulance activity was as possible the opportunity to
accompanied by an almost doubling of practice those first aid skills through
ambulance ramping. Notwithstanding first aid ‘units’ in schools and other
these challenges, our ambulance youth organisations. A key aspect
response time performance was better of the new program is to provide Tony Ahern Chief Executive Officer
8 | St John Ambulance Western Australia | Annual Report 2013 St John Ambulance Western Australia | Annual Report 2013 | 9
ii
O
p
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r
a
t
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n
s
Metropolitan Ambulance Service
St John Ambulance Western The improvements across the board
Australia’s Metropolitan Ambulance were recorded throughout a year when
Service enjoyed a number of the Metropolitan Ambulance Service
successes in 2012/13, with responded to 194,445 ambulance
significantly improved response cases – a 5.2 per cent increase from
times, new initiatives, and strong the previous year.
inter-departmental support
The metropolitan area is serviced
delivering an impressive year.
by 36 24-hour ambulance crews, 26
Response times for Priority One, Two day ambulance crews, 27 weekday
and Three incidents were better than transport crews and 11 weekend
the target times for the entire year, transport crews.
building on the previous year’s trend.
Staff are strategically placed in
On average, 92.3 per cent of 29 depot locations within the
all Priority One incidents in the metropolitan area from Two Rocks in
metropolitan area were responded to the north to Mandurah in the south
within the 15 minute target, compared and Mundaring in the east.
to 88.9 per cent in 2011/12.
The number of area managers and
For Priority Two incidents, 92.1 per clinical support paramedics grew
cent of those in metropolitan Perth this year in order to assist St John’s
were responded to within the 25 internal and external stakeholders
minute target, compared to 89.2 per achieve the best possible outcomes
cent in 2011/12. for our patients.
Priority Three callouts were no The department now has a
different, with 95.9 per cent of complement of 24 area managers
metropolitan cases responded to and 19 clinical support paramedics,
within the 60 minute target, improving with overall staff numbers growing in
on the previous year’s average of 93.3 2012/13 by an additional 25.
per cent.
Metropolitan Ambulance Cases
2011/2012 184,869
2012/2013 194,445
Complaints per 10,000 cases
2011/2012 5.30
2012/2013 6.27
St John Ambulance Western Australia | Annual Report 2013 | 11
Our response time targets =
1
Priority 1
PRIORITY
Emergency (cid:31) 2010/2011 2011/2012 2012/2013
86.4%
within 88.9%
92.3%
MINUTES
2 Priority 2
PRIORITY
Urgent (cid:31) 2010/2011 2011/2012 2012/2013
82.4%
within 89.2%
92.1%
MINUTES
3 Priority 3
PRIORITY
2010/2011 2011/2012 2012/2013
Non-Urgent (cid:31)
74.3%
within 93.3%
95.9%
MINUTES
12 | St John Ambulance Western Australia | Annual Report 2013 St John Ambulance Western Australia | Annual Report 2013 | 13
AUS WA 2013 Customer Satisfaction Survey (WA compared to national average).
It was very
99 99 99 99 99 99 99 99
99 99 87 88 89 67 56 45
%% %% %% %% %% %% %% %%
exciting to be
P T C C O A A T
A R A O V M M R
invoflrvoemd dwaityh o AneS. CU RAMEDICS CARE EATMENT SATISFACTION LL RESPONSE TIMES MMUNICATION STAFF ASS ERALL SATISFACTION BULANCE PARAMEDICS BULANCE RESPONSE TIM IP/RIDE SATISFACTION
IST ES
A
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Emergency Rescue Country Ambulance
Helicopter Service
St John’s critical care The Country Ambulance Service Key achievements included:
paramedics treated 297 patients entered its third year of the
 The start of a pilot program in
Chris Gleisinger – and expedited their transportation regionalisation program in 2012/13,
the Mid-West Region aimed at
to definitive medical care via the with the focus on building a
delivering improvements in first
Ambulance Surge Capacity Unit
RAC Emergency Rescue decentralised structure around
aid training and kit servicing. The
Helicopter Service. finance and volunteer training.
program involves pooling paid
The opportunity to address A ward inside Hollywood Private
The number of helicopter missions These changes took place against the trainers, increasing regional office
a worsening problem for patients Hospital was set up to cater for 15
increased 36 per cent to 473 from the backdrop of a 5.9 per cent increase in support and centralising bookings.
was a strong lure to work in the low acuity patients to be assessed
previous financial year. country ambulance activity, with the
Ambulance Surge Capacity and cared for in a safe environment  Further progress in the Composite
total number of cases across career and
Unit (ASCU) for Chris Gleisinger, by a paramedic, doctor and registered During 2012/13, 76 per cent of Crew Project at career sub centres,
volunteer sub centres rising to 57,722.
a paramedic with 22 years nurse – and considered for an helicopter callouts were for primary which aims to ensure maximum
of experience. alternate pathway or transported to a (emergency) response, 15 per cent Regional first aid training numbers use of available resources
tertiary hospital ED when appropriate. for transfer of patients from a medical also increased by 13 per cent, bringing and increased opportunity for
“One of the things I hate most is being
facility and nine per cent for search to 25,272 the number of students volunteer skills development in the
ramped so when the opportunity The unit saw 221 patients between 7
and rescue missions. trained at both volunteer and career community. The initial success at
to give the crews and patients an May and 30 June, 2013, with about
sub centres. the Geraldton Sub Centre resulted
alternative clinical pathway came up 30 per cent of these patients being The helicopter was airborne within 15
in the doubling of volunteer
I thought this job would be a good diverted to alternate care and not minutes of activation for 79 per cent of An additional four community
numbers and additional rostered
challenge,” said Chris, who was the having to be transported to a tertiary these missions throughout the year. paramedics and five ambulance
crews becoming available.
initial ASCU coordinator. emergency department. paramedics were employed in
We thoroughly appreciate the support
country WA in 2012/13, and functional  An increase in volunteer numbers
“While it took us about a month to get “A lot of the patients are elderly with and working relationships we have with
leadership was put in place for finance and a decrease in hoax calls for the
a good working system in place it was pre-existing conditions and they have the Department of Fire and Emergency
and volunteer training in all six regions. Meekatharra Sub Centre following a
very exciting to be involved with ASCU been ramped before and it has been Services, RAC, the Royal Flying Doctor
successful community engagement
from day one, especially as this was all good to hear them speak in positive Service and CHC Helicopters in the
program. The program involved a St
uncharted territory for us.” terms about their experience in use of this valuable resource for the
John-organised hip-hop workshop
ASCU,” Chris said. community of Western Australia.
The ASCU was launched in May 2013 for local children in which a music
as a partnership between St John, the Chris said the overwhelming positive video about appropriate use of the
Department of Health and Hollywood feedback from patients about ASCU ambulance service was created.
Private Hospital, designed to alleviate was further proof that the trial had Country Ambulance Cases
pressure on hospital emergency been a success. Career Sub Centres Volunteer Sub Centres
departments and return ambulances 2011/2012 31,337 23,190
to the road. 2012/2013 34,227 23,495
14 | St John Ambulance Western Australia | Annual Report 2013 St John Ambulance Western Australia | Annual Report 2013 | 15
Volunteer Sub Centres
2012 2013 Priority ‘1’ incidents responded to within 15 minutes ➜

One thing that was
55 45 35 1111 44 77 66 55 45 76 67 34 78 44 45 78 77 55 really evident when
56 34 80 7777 49 19 10 73 63 94 63 73 76 85 93 02 17 11
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%% %% %% %%%% %% %% %% %% %% %% %% %% %% %% %% %% %% %%
I came onboard was
BRIDGETOWN CAPEL CARNARVON CHITTERING DONNYBROOK ESPERANCE HARVEY IRWIN DISTRICTS KARRATHA KATANNING KUNUNURRA LANCELIN MANJIMUP MARGARET RIVER MT BARKER NARROGIN NEWMAN OTHER howof gtohoed t etahme cwualtsu. re
Volunteer Sub Centres
2012 2013 Priority ‘2’ incidents responded to within 25 minutes ➜
Sean Chinnery –
78 66 88 35 77 99 88 98 77 89 88 67 88 87 79 79 99 77 Performance and Planning
76 99 04 81 04 12 26 19 69 74 79 98 81 13 21 21 52 78
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%% %% %% %% %% %% %% %% %% %% %% %% %% %% %% %% %% %%
To say that the Performance and The Performance and Planning team
BRIDGETOWN CAPEL CARNARVON CHITTERING DONNYBROOK ESPERANCE HARVEY IRWIN DISTRICTS KARRATHA KATANNING KUNUNURRA LANCELIN MANJIMUP MARGARET RIVER MT BARKER NARROGIN NEWMAN OTHER PgsTohrlaoemnw tenetwihan mhgina D its2 e o0hp1fa 2aard/rn1tl ym3u rnewedncoetou reglsdxnt piasbetaeerb mielene cnet.d hitaAnhnamietsdi ba W betuiexovlatereenknsnlc oidsenaiu vvdSreo iunS lvdrgugea med2ta 0mCi n1aaa 2napr/a y1anl 3ycRu,sim teiiysnpb cUooelrnunrt disott h ifnt erkgi ae ly.
from the three staff members Sean
The Metro Operations Dashboard
Chinnery inherited when he started as
was also put together by Performance
the department’s general manager in
Volunteer Sub Centres and Planning, giving area managers
October 2012.
a real time overview of response time
2012 2013 Priority ‘3’ incidents responded to within 60 minutes ➜
The analysts in the department have performance, crew availability and
grown from two to four, while the emergency department capacity.
project management area now has
“The dashboard went live on 24 June
four staff members.
– the heaviest day of ramping in our
A number of staff members from existence – so the area managers had
that tool to be able to look at crew
international consultancy group
activity, who was on shift extensions,
Lightfoot have also been working
9197 97100 7589 9395 9897 9799 9796 9799 8895 9397 8293 9798 92100 9398 9797 9798 9798 9394 alongside Sean’s team during the initial how many crews were ramped and at
.7%.5% .9%.0% .7%.5% .3%.7% .2%.6% .8%.3% .6%.8% .3%.0% .2%.6% .4%.9% .9%.7% .5%.2% .5%.0% .4%.5% .0%.7% .5%.5% .2%.2% .0%.3% stages of the New Horizons program. what hospitals,” Sean said.
BRIDGETOWN CAPEL CARNARVON CHITTERING DONNYBROOK ESPERANCE HARVEY IRWIN DISTRICTS KARRATHA KATANNING KUNUNURRA LANCELIN MANJIMUP MARGARET RIVER MT BARKER NARROGIN NEWMAN OTHER “tWchIaneap ’taar eS cn tirut eyJta osalhhlty en trlh lad eomo umeprs oinr mewgm heunaipttt iostito u td roe o neesnsus rbueer es t. wtr““heMOhaeyel nlc ynebu hiIltg thacu picarnehmpg ayo etl flgh e otarnhnotge buwe pot ae,af”osar d rhmr etewh a wseallaa yscis doeh –.vmo iwtdihne eggny oty’ oreeda ar
St John. delivers the best outcomes
is ensuring that we can continue to
for patients.”
provide the tools that our organisation
needs to make good decisions.”
16 | St John Ambulance Western Australia | Annual Report 2013