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PgMP® Exam Practice Test and Study Guide PDF

399 Pages·2013·19.363 MB·English
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BUSINESS MANAGEMENT / PROJECT MANAGEMENT PgMP® Exam Practice Test and Study Guide Fouth Edition PgMP® Exam Practice Test and Study Guide, Fourth Edition is the book you need to pass the Program Management Professional (PgMP®) exam the first time around. It reflects recent revisions based on PMI®’s Standard for Program Management - Third Edition (2013). Based on best practices that complement PMI®’s standards, this is the most comprehensive and up-to-date resource available to help you prepare for the exam with new and changed terminology. It includes a list of the major topics covered on the exam organized by the five performance domains—strategic program management, program life cycle, benefits management, stakeholder management, and governance—as presented in the Program Management Professional Examination Content Outline. It also includes helpful tips on how to make the most of the time you have available to prepare for the exam. Just like its bestselling predecessors, this indispensable study guide includes 20 multiple-choice practice questions for each domain along with a comprehensive answer key. The program life cycle domain includes 20 questions for each of the five phases. Each question also has a plainly written rationale for each correct answer with bibliographic references for further study. Two challenging, 170-question practice tests that simulate the actual exam are included in the book and online, so you can retake them as many times as necessary. They also include a rationale and reference. Scores for the online tests are presented as if each question is rated similarly, but this edition also includes a new component: the authors’ own weighting system for the level of difficulty for each question. This system will show you what they feel meets the exam’s criteria for Proficient, Moderately Proficient, and Below Proficient. You then will see your scores by domain in both approaches. Supplying an insider’s look at the questions, terminology, and sentence construction you will encounter on the day of the exam, this indispensable study tool is designed to help you pass the exam and achieve the highly sought-after PgMP® certification. K21134 ISBN: 978-1-4822-0135-2 6000 Broken Sound Parkway, NW 90000 Suite 300, Boca Raton, FL 33487 711 Third Avenue New York, NY 10017 an informa business 2 Park Square, Milton Park 9 781482 201352 www.crcpress.com Abingdon, Oxon OX14 4RN, UK w w w. c r c p r e s s . c o m K21134_back Cover.indd 1 5/10/13 1:28 PM PgMP Exam ® Practice Test & Study Guide Fourth Edition ESI International Project Management Series Series Editor J. LeRoy Ward, Executive Vice President ESI International, Arlington, Virginia PgMP® Exam: Practice Test and Study Guide, Fourth Edition Ginger Levin and J. LeRoy Ward • 978-1-4822-0135-2 • 2013 PgMP® Exam Challenge! Ginger Levin and J. LeRoy Ward • 978-1-4822-0208-3 • 2013 PMP® Exam: Practice Test and Study Guide, Ninth Edition Ginger Levin • 978-1-4822-0224-3 • 2013 PMP® Exam Challenge! Sixth Edition J. LeRoy Ward and Ginger Levin • 978-1-4665-9982-6 • 2013 Determining Project Requirements, Second Edition: Mastering the BABOK® and the CBAP® Exam Hans Jonasson • 978-1-4398-9651-8 • 2012 Team Planning for Project Managers and Business Analysts Gail Levitt • 978-1-4398-5543-0 • 2012 Practical Project Management for Building and Construction Hans Ottosson • 978-1-4398-9655-6 • 2012 Project Management Concepts, Methods, and Techniques Claude H. Maley • 978-1-4665-0288-8 • 2012 Program Management Complexity: A Competency Model Ginger Levin and J. LeRoy Ward 978-1-4398-5111-1 • 2011 Project Management for Healthcare David Shirley • 978-1-4398-1953-1 • 2011 Managing Web Projects Edward B. Farkas • 978-1-4398-0495-7 • 2009 Project Management Recipes for Success Guy L. De Furia • 978-1-4200-7824-4 • 2008 Building a Project Work Breakdown Structure: Visualizing Objectives, Deliverables, Activities, and Schedules Dennis P. Miller • 978-1-4200-6969-3 • 2008 A Standard for Enterprise Project Management Michael S. Zambruski • 978-1-4200-7245-7 • 2008 The Complete Project Management Office Handbook, Second Edition Gerard M. Hill • 978-1-4200-4680-9 • 2007 PgMP Exam ® Practice Test & Study Guide Fourth Edition Ginger Levin, PMP, PgMP J. LeRoy Ward, PMP, PgMP Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business AN AUERBACH BOOK Parts of A Guide to the Project Management Body of Knowledge, 2013, are reprinted with permission of the Project Management Institute, Inc., Four Campus Boulevard, Newtown Square, Pennsylvania 19073-3299 U.S.A., a worldwide organization advancing the state of the art in project management. Parts of The Standard for Program Management, 2013, are reprinted with permission of the Project Management Institute, Inc., Four Campus Boulevard, Newtown Square, Pennsylvania 19073-3299 U.S.A., a worldwide organization advancing the state of the art in project management. “OPM3” is a trademark of the Project Management Institute, Inc., which is registered in the United States and other nations. “PgMP” is a certification mark of the Project Management Institute, Inc., which is registered in the United States and other nations. “PMBOK” is a trademark of the Project Management Institute, Inc., which is registered in the United States and other nations. “PMI” is a service and trademark of the Project Management Institute, Inc., which is registered in the United States and other nations. “PMP” is a certification mark of the Project Management Institute, Inc., which is registered in the United States and other nations. CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2013 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: 20130510 International Standard Book Number-13: 978-1-4822-0136-9 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright.com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Contents Preface ....................................................................................................vii Acknowledgments ...................................................................................ix Online Practice Test ................................................................................xi About the Authors .................................................................................xiii List of Acronyms .................................................................................... xv Introduction .........................................................................................xvii Strategic Program Management ..........................................................................1 Initiating the Program ......................................................................................19 Planning the Program .......................................................................................37 Executing the Program .....................................................................................55 Controlling the Program ...................................................................................75 Closing the Program .........................................................................................93 Benefits Management .....................................................................................107 Stakeholder Management ...............................................................................123 Governance ....................................................................................................143 Practice Test 1 ................................................................................................ 161 Answer Sheet for Practice Test 1 ....................................................................219 Answer Key for Practice Test 1 ......................................................................223 Practice Test 2 ................................................................................................259 Answer Sheet for Practice Test 2 ....................................................................321 Answer Key for Practice Test 2 .......................................................................325 Appendix: Study Matrix ....................................................................... 361 Study Matrix—Practice Test 1 ........................................................................363 Study Matrix—Practice Test 2 ........................................................................369 References .............................................................................................375 v © 2010 Taylor & Francis Group, LLC Preface Based on our experience in helping people to prepare for the PgMP®* Exam, we know that you will have questions, such as “What topics are covered on the exam?” and “What are the questions like?” Not surprisingly, some of the most sought- after study aids are practice tests, which are helpful in two ways. (1) taking practice tests increases your knowledge of the kinds of questions, phrases, terminology, and sentence construction that you will encounter on the real exam; and (2) taking practice tests provides an opportunity for highly con- centrated study by exposing you to a breadth of program management content generally not found in a single reference source. We developed this specialty publication with one simple goal in mind—that is, to help you study for and pass the PgMP® certification exam. Because the Project Management Institute (PMI®) does not sell past exams for prospective cer- tification purposes, the best option is to develop practice test questions that are as representative as possible. And that is exactly what we have done. This guide contains study hints, a list of exam topics, and m ultiple- choice questions for each of the five domains covered in the PgMP® exam, according to the Program Management Professional (PgMP®) Examination Content Outline (April 2011). We have prepared 20 practice questions in each of these five domains. For the Program Life Cycle domain, we have prepared 20 questions for each of the five phases in the life cycle. We have also included two 170-question representative practice tests. As we have done in our other PgMP® Exam Practice Test & Study Guide books, we have included a plainly written rationale for each correct answer along with a supporting reference list. References are provided at the end of this study guide for the five domains covered in the exam: Strategic Program Management, Program Life Cycle, Benefits Management, Stakeholder Management, and Governance. Some of the questions are scenario based, as are some on the PgMP® exam. While some are definition questions, they are worded such that you apply the concepts to your work as a program manager. * “PgMP” is a certification mark of the Project Management Institute, Inc., which is registered in the United States and other nations. “PMI” is a service trademark of the Project Management Institute, Inc., which is registered in the United States and other nations. vii © 2010 Taylor & Francis Group, LLC viii  ◾  Preface For those who speak English as a second language (ESL), our experience in presenting program and project management courses around the world has shown that most of our ESL clients understand English well enough to pass the PgMP® exam as long as they know the content. Nevertheless, in an effort to avoid adding to your frustration before taking the exam, we have painstakingly reviewed each question and answer in the practice tests to ensure that we did not use words, terms, or phrases that could be confusing to people who are not fluent in English. Although the language issue may concern you, and rightfully so, the only difference between you and those who speak English as their first language is the amount of time it takes to complete the exam. If you can grasp the content expressed in this publication, then we believe that a few colloquial- isms or ambiguous terms on the real exam ultimately will not determine whether you pass or fail. Your subject matter knowledge will do that. Earning the PgMP® certification is a prestigious accomplishment, but studying for it should not be difficult if you use the tools available. Good luck on the exam! Dr. Ginger Levin, PMP, PgMP Lighthouse Point, Florida J. LeRoy Ward, PMP, PgMP New York, New York © 2010 Taylor & Francis Group, LLC

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