Management and organisational behaviour

897 Pages·2010·21.13 MB·English

by  Laurie J Mullins

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MANAGEMENT & ORGANISATIONAL
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BEHAVIOUR LAURIE J. MULLINS H
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LAURIE J. MULLINS
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NINTH EDITION V
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The essential introduction to management and organisational behaviour – over half a million U M
students worldwide have used Management & Organisational Behaviour to help them learn.
R E MANAGEMENT
Written in an engaging style and packed with contemporary references to management &
research and practice, this book continues to be the Organisational Behaviour text of choice. N

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This ninth edition brings a wide range of brand new and intriguing examples and case studies A
ORGANISATIONAL

on issues and organisations that are engaging, relevant and contemporary. It also provides the U &
latest research and new coverage of hot topics such as corporate responsibility and ethics,
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diversity, and organisational learning. This book will enable you to: O
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• Think critically about topical issues and debates E R BEHAVIOUR
• Develop your personal and professional skills for work and study G
J
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• Reinforce and assess your knowledge and understanding .

M N NINTH EDITION
• Succeed in your project work, research and exams
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INSTANT ACCESS TO INTERACTIVE LEARNING A
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MANAGEMENT &
ORGANISATIONAL
BEHAVIOUR
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About the author
Laurie Mullinswas formerly principal lecturer at the University of Portsmouth
Business School. Laurie specialised in managerial and organisational behaviour,
and managing people at work, and was subject leader for the behavioural and
human resource management group.
Laurie has experience of business, local government and university administration
and human resource management. For a number of years he was also a member
of, and an instructor in, the Territorial Army. He has undertaken a range of
consultancy work including with the United Nations Association International
Service (UNAIS); served as a visiting selector for Voluntary Service Overseas
(VSO); acted as adviser and tutor for a number of professional and educational
bodies including UNISON Education; and served as an external examiner for
university degree and postgraduate courses, and for professional organisations.
Laurie has undertaken a year’s academic exchange in the Management
Department, University of Wisconsin, USA and a visiting fellowship at the School
of Management, Royal Melbourne Institute of Technology University, Australia,
and is a visiting lecturer in the Netherlands. Laurie is also author ofHospitality
Management and Organisational Behaviourand Essentials of Organisational
Behaviour, both published by Pearson Education.
MANAGEMENT &
ORGANISATIONAL
BEHAVIOUR
NINTH EDITION
LAURIE J. MULLINS
With Gill Christy
Principal Lecturer in the Department of Human Resource and Marketing
Management at the University of Portsmouth Business School
Pearson Education Limited
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First published in 1985 in Great Britain under the Pitman imprint
Fifth edition published in 1999 by Financial Times Pitman Publishing
Seventh edition 2005
Eighth edition 2007
Ninth edition 2010
© Laurie J. Mullins 1985, 1989, 1993, 1996, 1999, 2002, 2005, 2007, 2010
Chapters 4, 6 © Linda Carter and Laurie J. Mullins 1993, 1996, 1999, 2002, 2005, 2007
Chapter 5 © Linda Carter 1993, 1996, 1999, 2002, 2005, 2007
Chapter 16 © Peter Scott 2010
Chapter 17 © David Preece 1999, 2002, 2005, 2007
The right of Laurie J. Mullins to be identified as author of this work has been asserted by
him in accordance with the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording
or otherwise, without either the prior written permission of the publisher or a licence permitting
restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd,
Saffron House, 6–10 Kirby Street, London, EC1N 8TS.
All trademarks used herein are the property of their respective owners. The use of any
trademark in this text does not vest in the author or publisher any trademark ownership
rights in such trademarks, nor does the use of such trademarks imply any affiliation with
or endorsement of this book by such owners.
Pearson Education is not responsible for content of th ird party internet sites.
ISBN: 978-0-273-72408-7
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
A catalog record for this book is available from the Library of Congress
10 9 8 7 6 5 4 3 2 1
14 13 12 11 10
Typeset in 9.5/12 pt Giovanni by 35
Printed and bound by Rotolito Lombarda, Italy
The publisher’s policy is to use paper manufactured from sustainable forests.
To my wife Pamela
and for Nathan

CONTENTS IN BRIEF
Contents in detail ix
Management in the news and case studies xv
About this book xix
Guided tour of the book xxii
Guided tour of MyManagementLab xxv
In acknowledgement and appreciation xxvii
Publisher’s acknowledgements xxviii
Part 1 THE ORGANISATIONAL SETTING 1
Chapter 1 The Nature of Organisational Behaviour 2
Chapter 2 Approaches to Organisation and Management 41
Chapter 3 The Nature and Context of Organisations 77
Part 2 THE INDIVIDUAL 127
Chapter 4 Individual Differences and Diversity 128
Chapter 5 The Nature of Learning 171
Chapter 6 Perception and Communication 208
Chapter 7 Work Motivation and Job Satisfaction 252
Part 3 GROUPS, TEAMS AND LEADERSHIP 305
Chapter 8 The Nature of Work Groups and Teams 306
Chapter 9 Working in Groups and Teams 341
Chapter 10 The Nature of Leadership 372
Part 4 THE NATURE OF MANAGEMENT 423
Chapter 11 The Role of the Manager 424

Chapter 12 Managerial Behaviour and Effectiveness 456
Chapter 13 Human Resource Management 493
Part 5 STRUCTURES OF ORGANISATION 541
Chapter 14 Organisation Strategy and Structure 542
Chapter 15 Patterns of Structure and Work Organisation 585
Chapter 16 Technology and Organisations 621
Part 6 ORGANISATION MANAGEMENT 663
Chapter 17 Organisational Control and Power 664
Chapter 18 Corporate Responsibility and Ethics 704
Chapter 19 Organisation Culture and Change 736
Chapter 20 Organisational Performance and Effectiveness 775
Conclusion 819
Glossary 822
Index 835
vii
Management & Organisational Behaviour, Ninth Edition
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• Complete a diagnostic ‘pre-test’ to generate a personal self-study plan that enables them to focus
on the topics where their knowledge is weaker.
• Improve their understanding through a variety of practice activities including: revision flashcards,
e-book reading assignments, short answer questions, audio downloads and video cases.
• Measure their progress with a follo w-up ‘post-test’ that ensures they have mastered key learning
objectives – and gives them the confidence to move on to the next chapter.
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CONTENTS IN DETAIL
Management in the news and case studies xv The classical approach 43
About this book xix Scientific management 45
Guided tour of the book xxii Relevance of scientific management 47
Guided tour of MyManagementLab xxv Bureaucracy 49
In acknowledgement and appreciation xxvii Criticisms of bureaucracy 50
Publisher’s acknowledgements xxviii Evaluation of bureaucracy 51
Structuralism 53
The human relations approach 53
Part 1
Evaluation of the human relations approach 55
THE ORGANISATIONAL SETTING
Neo-human relations 56
The systems approach 57
1 The Nature of Organisational Behaviour 2 The contingency approach 59
The meaning of organisational behaviour 3 Other approaches to the study of organisations 59
The study of organisational behaviour 3 The decision-making approach 59
A framework of study 4 Social action 61
Influences on behaviour 6 A number of approaches 62
A multidisciplinary approach 8 Postmodernism 64
Organisational metaphors 9 Relevance to management and organisational
Orientations to work and the work ethic 10 behaviour 65
Management as an integrating activity 12 Towards a scientific value approach? 67
The psychological contract 14 Benefits to the manager 67
Organisational practices 18 Synopsis 68
The Peter Principle 18 Review and discussion questions 69
Parkinson’s Law 19 Management in the news: The story of the
The changing world of work organisations 20 middleman 70
Globalisation and the international context 22 Assignment 71
A cross-cultural approach to management 24 Personal awareness and skills exercise 72
Is organisational behaviour culture-bound? 26 Case study: Dell Computers: the world at your
Five dimensions of culture: the contribution of Hofstede 27 fingertips 72
Cultural diversity: the contribution of Trom penaars 28 Notes and references 74
Emerging frameworks for understanding culture 31
Convergence or culture-specific organisational 3 The Nature and Context of
behaviour 31 Organisations 77
The importance of organisational behaviour 32
Perspectives of the organisation 78
Synopsis 32
The formal organisation 79
Review and discussion questions 33
Basic components of an organisation 80
Management in the news:A melting pot for forging
Private and public sector organisations 82
success 34
Social enterprise organisations 83
Assignments 1 and 2 35
Production and service organisations 84
Personal awareness and skills exercise 35
Types of authority and organisations 86
Case study:Virgin Atlantic and Ryanair 36
The classification of organisations 86
Notes and references 39
The organisation as an open system 88
Interactions with the environment 90
2 Approaches to Organisation and
The comparative study of organisations 92
Management 41
The analysis of work organisations 92
Theory of management 42 Contingency models of organisation 94
Developments in management and organisational The informal organisation 94
behaviour 42 Organisational conflict 96
ix