living great celebrating life

256 Pages·2017·7.05 MB·English

LIVING GREAT
CELEBRATING LIFE
GREAT EASTERN HOLDINGS LIMITED ANNUAL REPORT 2017
LIVING GREAT
CELEBRATING LIFE
At Great Eastern, we have made it our LIFE company purpose to empower generations of customers to live healthier
and better so that they can live life to the fullest. 
The motif applied across this year’s report symbolises our multi-faceted value-added customer offerings. From our
comprehensive suite of insurance and f nancial solutions to our innovative LIVE GREAT Programme, we are committed
to delivering our best to our customers and the community. Be it celebrating life’s simple moments or commemorating
life’s major milestones, every day, in many ways, we inspire those around us to live great and celebrate life. 

C O N T E N T S W H O W E A R E
We are a LIFE company.
1 Key Figures
8 Letter to Shareholders W H A T W E B E L I E V E I N
14 Board of Directors
Our customers are at the heart of
22 Key Executives
all that we do.
26 Financial Highlights
28 Embedded Value
W H A T W E D O
Inspiring people to LIVE GREAT.
Business Review
30 Singapore
V I S I O N
34 Malaysia
To be the leading fi nancial service provider
37 Emerging Markets
in Asia, recognised for our excellence.
38 Human Capital
40 Corporate Social Responsibility
44 Year in Review (Highlights) M I S S I O N
46 Awards & Accolades To make life great by providing fi nancial
47 Sustainability Report security, and promoting good health and
69 Corporate Governance Report meaningful relationships.
95 Financial Statements
232 List of Major Properties C O R E V A L U E S
233 Additional Information
INTEGRITY • INITIATIVE • INVOLVEMENT
234 Shareholding Statistics
236 Further Information on Directors
E T H O S
241 Management Team
Great Eastern is always acting in the best
242 Group Network
interests of our customers with Fair Dealing
246 Notice of AGM and Proxy Form
as the basis of our business.
Corporate Information
K E Y F I G U R E S
PERFORMANCE HIGHLIGHTS FY2017
S$1,157 S$12,560 S$548
MILLION MILLION MILLION
PROFIT ATTRIBUTABLE GROSS PREMIUMS ECONOMIC VALUE OF ONE
TO SHAREHOLDERS YEAR’S NEW BUSINESS
S$84,562 S$599 S$7,545
MILLION MILLION MILLION
TOTAL ASSETS OPERATING PROFIT AFTER TAX SHAREHOLDERS’ FUND
S$13,389 70 S$13,097
MILLION CENTS MILLION
EMBEDDED VALUE DISTRIBUTION PER SHARE1 MARKET CAPITALISATION2
1 This includes the interim one-tier tax exempt dividend of 10 cents per ordinary share, a fi nal one-tier tax exempt dividend of 50 cents per
ordinary share and a special one-tier tax exempt dividend of 10 cents per ordinary share for the fi nancial year ended 31 December 2017.
2 This is calculated using Shares Outstanding of 473,319,069 shares and last traded price in FY2017 of S$27.67 (29 December 2017).
OPTIMISING
POTENTIAL

ENHANCING
SYNERGIES
At Great Eastern, we strive to bring
out the best in our people. We believe
in nurturing an engaging environment
that fosters effective synergy, helping
our people grow with the company and
realise their fullest potential.
2 G R E A T E A S T E R N H O L D I N G S L I M I T E D
A N N U A L R E P O R T 2 0 1 7 3
REWARDING
WELLNESS
ENRICHING
LIVES
We are a LIFE company committed to
enriching lives by helping our customers
and the community achieve their fi nancial
and wellness goals. From providing
innovative fi nancial solutions to empowering
and rewarding them to live healthier and
better, we have made it our purpose to
champion living life to the fullest.
4 G R E A T E A S T E R N H O L D I N G S L I M I T E D
A N N U A L R E P O R T 2 0 1 7 5
REACHING
OUT
EMPOWERING
COMMUNITIES
We believe in making a positive
difference in the communities we work in
and adding value to the lives around us.
Through our corporate and community
initiatives, we strive to inspire others
to go the extra mile for the good and
betterment of society.
6 G R E A T E A S T E R N H O L D I N G S L I M I T E D
A N N U A L R E P O R T 2 0 1 7 7
L E T T E R T O S H A R E H O L D E R S
KOH BENG SENG KHOR HOCK SENG
Chairman Group Chief Executive Offi cer
In today’s age of the empowered customer, it is no longer
“sufficient to provide quality products and services and good
customer experience. We must also build long term relationships
with our customers by focusing on meeting their needs and
placing their interests at the heart of everything we do, so that
they will make Great Eastern their insurer of choice.
8 G R E A T E A S T E R N H O L D I N G S L I M I T E D
“