IIBA. A Guide to the Business Analysis Body of Knowledge (BABOK 2.0) / Руководство к своду знаний по бизнес-анализу

514 Pages·2016·1.91 MB·English

v3
A GU I D E TO T H E B USI N ESS A N A LY SIS
B O DY O F K N OW L ED GE ®

BABOK
®
v3
A GUIDE TO THE BUSINESS ANALYSIS
BODY OF KNOWLEDGE®
International Institute of Business Analysis, Toronto, Ontario, Canada.
©2005, 2006, 2008, 2009, 2015 International Institute of Business Analysis. All rights reserved.
Version 1.0 and 1.4 published 2005. Version 1.6 Draft published 2006. Version 1.6 Final published 2008. Version 2.0
published 2009. Version 3.0 published 2015.
ISBN-13: 97978-1-927584-03-3
Permission is granted to reproduce this document for your own personal, professional, or educational use. If you have
purchased a license to use this document from IIBA®, you may transfer ownership to a third party. IIBA® members may not
transfer ownership of their complimentary copy.
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This document is provided to the business analysis community for educational purposes. IIBA® does not warrant that it is o
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suitable for any other purpose and makes no expressed or implied warranty of any kind and assumes no responsibility for p
errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the lim
use of the information contained herein. e
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IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by ar
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International Institute of Business Analysis. CBAP® is a registered certification mark owned by International Institute of IIB
Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International A
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Institute of Business Analysis.
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Archimate® is a registered trademark of The Open Group in the US and other countries. em
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Business Model Canvas is copyrighted by BusinessModelGeneration.com and released under Creative Commons license. e
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CMMI® is a registered trademark of Carnegie Mellon University. o
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COBIT® is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute. . N
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Mind Map® is a registered trademark of the Buzan Organization. t f
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Scaled Agile Framework® and SAFe™ are trademarks of Scaled Agile, Inc. r D
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TOGAF® is a registered trademark of The Open Group in the US and other countries. trib
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Unified Modelling Language™ and UML® are trademarks of the Object Management Group. tio
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Zachman Framework for Enterprise Architecture is a trademark of the Zachman Institute for Framework Advancement. o
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No challenge to the status or ownership of these or any other trademarked terms contained herein is intended by the e
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International Institute of Business Analysis. a
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Any inquiries regarding this publication, requests for usage rights for the material included herein, or corrections should be
sent by email to [email protected].
Table of Contents
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Chapter 1: Introduction em
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1.1 Purpose of the BABOK® Guide 1 r C
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1.2 What is Business Analysis? 2 py
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1.3 Who is a Business Analyst? 2 o
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1.4 Structure of the BABOK® Guide 3 fo
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Chapter 2: Business Analysis Key Concepts ib
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2.1 The Business Analysis Core Concept Model™ 12 o
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2.2 Key Terms 14 R
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2.3 Requirements Classification Schema 16 le
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2.4 Stakeholders 16
2.5 Requirements and Designs 19
Chapter 3: Business Analysis Planning and Monitoring
3.1 Plan Business Analysis Approach 24
3.2 Plan Stakeholder Engagement 31
3.3 Plan Business Analysis Governance 37
3.4 Plan Business Analysis Information Management 42
3.5 Identify Business Analysis Performance Improvements 47
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Chapter 4: Elicitation and Collaboration
4.1 Prepare for Elicitation 56
4.2 Conduct Elicitation 61
4.3 Confirm Elicitation Results 65
4.4 Communicate Business Analysis Information 67
4.5 Manage Stakeholder Collaboration 71
Chapter 5: Requirements Life Cycle Management
5.1 Trace Requirements 79
5.2 Maintain Requirements 83
5.3 Prioritize Requirements 86
ale. 5.4 Assess Requirements Changes 91
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Dis 6.1 Analyze Current State 103
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® 7.1 Specify and Model Requirements 136
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ar 7.3 Validate Requirements 144
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pli 7.5 Define Design Options 152
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Chapter 8: Solution Evaluation
8.1 Measure Solution Performance 166
8.2 Analyze Performance Measures 170
8.3 Assess Solution Limitations 173
8.4 Assess Enterprise Limitations 177
8.5 Recommend Actions to Increase Solution Value 182
Chapter 9: Underlying Competencies
9.1 Analytical Thinking and Problem Solving 188
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9.2 Behavioural Characteristics 194
9.3 Business Knowledge 199
9.4 Communication Skills 203
9.5 Interaction Skills 207
9.6 Tools and Technology 211
Chapter 10: Techniques
10.1 Acceptance and Evaluation Criteria 217
10.2 Backlog Management 220
10.3 Balanced Scorecard 223
10.4 Benchmarking and Market Analysis 226
10.5 Brainstorming 227 C
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10.6 Business Capability Analysis 230
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10.7 Business Cases 234 lim
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10.8 Business Model Canvas 236 ta
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10.9 Business Rules Analysis 240 IIB
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10.10 Collaborative Games 243 ®
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10.11 Concept Modelling 245 e
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10.12 Data Dictionary 247 e
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10.13 Data Flow Diagrams 250 o
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10.14 Data Mining 253 . N
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10.15 Data Modelling 256 t
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10.16 Decision Analysis 261 r D
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10.17 Decision Modelling 265 tr
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10.18 Document Analysis 269 t
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10.19 Estimation 271 o
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10.20 Financial Analysis 274 R
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10.21 Focus Groups 279 le
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10.22 Functional Decomposition 283
10.23 Glossary 286
10.24 Interface Analysis 287
10.25 Interviews 290
10.26 Item Tracking 294
10.27 Lessons Learned 296
10.28 Metrics and Key Performance Indicators (KPIs) 297
10.29 Mind Mapping 299
10.30 Non-Functional Requirements Analysis 302
10.31 Observation 305
10.32 Organizational Modelling 308
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10.33 Prioritization 311
10.34 Process Analysis 314
10.35 Process Modelling 318
10.36 Prototyping 323
10.37 Reviews 326
10.38 Risk Analysis and Management 329
10.39 Roles and Permissions Matrix 333
10.40 Root Cause Analysis 335
10.41 Scope Modelling 338
10.42 Sequence Diagrams 341
10.43 Stakeholder List, Map, or Personas 344
10.44 State Modelling 348
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11.3 The Information Technology Perspective 394
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pli Appendix A: Glossary 441
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Appendix B: Techniques to Task Mapping 457
Appendix C: Contributors 473
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Appendix D: Summary of Changes from BABOK Guide v 2.0 483
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Preface
IIBA® was founded in Toronto, Canada in October of 2003 to support the business analysis community
by:
(cid:129) creating and developing awareness and recognition of the value and contribution of the business
analyst,
(cid:129) defining the Business Analysis Body of Knowledge® (BABOK®),
(cid:129) providing a forum for knowledge sharing and contribution to the business analysis profession, and
(cid:129) publicly recognizing and certifying qualified practitioners through an internationally
acknowledged certification program.
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The Body of Knowledge Committee was formed in October of 2004 to define and draft a global m
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standard for the practice of business analysis. In January of 2005, IIBA released version 1.0 of A Guide lim
to the Business Analysis Body of Knowledge® (BABOK® Guide) for feedback and comment. That version e
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included an outline of the proposed content and some key definitions. Version 1.4 was released in ta
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October of 2005, with draft content in some knowledge areas. Version 1.6, which included detailed IIB
information regarding most of the knowledge areas, was published in draft form in June of 2006 and A
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updated to incorporate errata in October of 2008. M
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The Body of Knowledge Committee developed version 2.0 of A Guide to the Business Analysis Body of b
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Knowledge® (BABOK® Guide) with the guidance of expert writing teams, and feedback garnered from r C
expert, practitioner, and public reviews. Version 2.0 introduced such concepts as the Requirements op
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Classification Schema and the Input/Output models. Version 2.0 was published in 2009 and became the . N
globally recognized standard for the practice of business analysis. ot
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Following the publication of version 2.0, IIBA sought out a number of recognized experts in business r D
analysis and related fields and solicited their feedback on the content of that edition. The Body of ist
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Knowledge Committee used these comments to plan the vision and scope of this revision. The Body of ib
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Knowledge Committee worked with teams of expert writers to revise and update the content. The io
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revised draft of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) was reviewed o
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by teams of both expert and practitioner reviewers. The Body of Knowledge Committee used the R
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feedback provided to further enhance and refine the text and then made the content available to the a
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business analysis community for review in 2014. The thousands of items of feedback from this public
review were used to further revise the text to form A Guide to the Business Analysis Body of
Knowledge® (BABOK® Guide) version 3.0.
The goal of this revision was to:
(cid:129) incorporate new concepts and practices in use since the last revision,
(cid:129) address the broadening and evolving scope of the profession,
(cid:129) incorporate lessons learned from practitioners who have worked with the current version,
(cid:129) improve the readability and usability of the guide,
(cid:129) improve the consistency and quality of text and illustrations, and
(cid:129) improve consistency with other generally accepted standards relating to the practice of business
analysis.
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The major changes in this release include:
(cid:129) the inclusion of the Business Analysis Core Concept Model™ (BACCM™),
(cid:129) the expanded scope of the role of business analysis in creating better business outcomes,
(cid:129) the inclusion of Perspectives which describe specialized ways in which business analysis
professionals provide unique value to the enterprise,
(cid:129) new and expanded Underlying Competencies to better reflect the diverse skill sets of the business
analyst, and
(cid:129) new techniques that have emerged in the practice of business analysis.
This publication supersedes A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)
version 2.0.
The BABOK® Guide contains a description of generally accepted practices in the field of business
e. analysis. The content included in this release has been verified through reviews by practitioners, surveys
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s of the business analysis community, and consultations with recognized experts in the field. The data
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r available to IIBA demonstrates that the tasks and techniques described in this publication are in use by a
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n majority of business analysis practitioners. As a result, we can have confidence that the tasks and
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ti techniques described in the BABOK® Guide should be applicable in most contexts where business
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ri analysis is performed, most of the time.
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r Di The BABOK® Guide should not be construed to mandate that the practices described in this publication
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t f should be followed under all circumstances. Any set of practices must be tailored to the specific
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N conditions under which business analysis is being performed. In addition, practices which are not
py. generally accepted by the business analysis community at the time of publication may be equally
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C effective, or more effective, than the practices described in the BABOK® Guide. As such practices
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e become generally accepted, and as data is collected to verify their effectiveness, they will be
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incorporated into future editions of this publication. IIBA encourages all practitioners of business
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analysis to be open to new approaches and new ideas, and wishes to encourage innovation in the
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A practice of business analysis.
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r IIBA would like to extend its thanks and the thanks of the business analysis community to all those who
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n volunteered their time and effort to the development of this revision, as well as those who provided
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informal feedback to us in other ways.
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