How to engage, involve, and motivate employees : building a culture of lean leadership with two-way commitment and communication PDF
Preview How to engage, involve, and motivate employees : building a culture of lean leadership with two-way commitment and communication
How to Engage, Involve, and Motivate Employees Also by Janis Allen Performance Teams: Creating the Feedback Loop I Saw What You Did & I Know Who You Are: Bloopers, Blunders, and Success Stories on Giving and Receiving Recognition Team Up! You Made My Day: Creating Co-Worker Recognition & Relationships (with Michael McCarthy) Stories from a Sandy Mush Girl (memoir) Also by Michael McCarthy You Made My Day: Creating Co-Worker Recognition & Relationships (with Janis Allen) Sustain Your Gains: The People Side of Lean-Six Sigma The Noah Option (political thriller) The Rainbow Option (political thriller) How to Engage, Involve, and Motivate Employees Building a Culture of Lean Leadership with Two-Way Commitment and Communication By Janis Allen Michael McCarthy CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2017 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed on acid-free paper International Standard Book Number-13: 978-1-4987-7775-9 (Paperback) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the valid- ity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including pho- tocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright.com (http:// www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For orga- nizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging‑ in‑ Publication Data Names: Allen, Janis, 1950- author. Title: How to engage, involve, and motivate employees : building a culture of lean leadership with two-way commitment and communication / Janis Allen. Description: Boca Raton : CRC Press, 2017. | Includes index. Identifiers: LCCN 2016038702| ISBN 9781498777759 (pbk. : alk. paper) | ISBN 9781315154954 (eBook) Subjects: LCSH: Employee motivation. | Achievement motivation. | Interpersonal relations. | Trust. | Leadership. Classification: LCC HF5549.5.M63 A528 2017 | DDC 658.3/14--dc23 LC record available at https://lccn.loc.gov/2016038702 Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Dedicated to Dr. Aubrey C. Daniels You taught us, inspired us, trusted us, and befriended us. Janis and Mike July 2016 All improvement takes place project by project… – Dr. Joseph M. Juran Quality Control Handbook The key leader behavior to start engagement is asking questions. – Michael McCarthy, author of Sustain Your Gains: The People Side of Lean-Six Sigma The way to sustain any behavior is with positive reinforcement. – Dr. Aubrey C. Daniels, author of Bringing Out the Best in People Notice good work … and make your notice noticed. – Janis Allen, coauthor of You Made My Day: Creating Co-Worker Recognition & Relationships Get a team you trust and then trust your team. – Michel J. Robertson President, Accountability Business Systems Contents Foreword ..................................................................................................xiii Engage, Involve, and Motivate Employees: 5-Step Method ................xv Authors ...................................................................................................xvii 1 What Is Engagement? ..................................................................1 What Engagement IS NOT ..........................................................................2 What Engagement IS ...................................................................................5 First, Do No Harm ......................................................................................7 Summary Checklist ...................................................................................10 2 Why Engage, Involve, and Motivate Employees? .......................11 Select Measurable Goals That Benefit Your Organization and Your Customers ..................................................................................................11 Engage and Involve People to Improve the Processes to Meet These Goals .........................................................................................................14 Summary Checklist ...................................................................................16 3 5-Step Method to Engage, Involve, and Motivate Employees .....17 4 Find Projects to PULL People ....................................................21 A. F ind an Improvement Project. It Will PULL People and Their Knowledge, Experience, Skills, and Interest .......................................21 B. W hat Projects? Look at Your Organization’ s Quality and Delivery Goals and Your Customers’ Needs ......................................................22 C. H ow? Go to the Workplace and Look for Things to Improve. Ask Your Employees What They SEE That Needs Improvement (These Are Potential Projects) ..............................................................28 What’ s the Difference between PUSH and PULL? ...............................31 Summary Checklist ...............................................................................34 ix
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