High-Impact Interview Questions: 701 Behavior-Based Questions to Find the Right Person for Every Job

192 Pages·2005·3.07 MB·English

by  Victoria A. Hoevemeyer

H i g h - I m p a c t
I n t e r v i e w
Q u e s t i o n s
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H i g h - I m p a c t
I n t e r v i e w
Q u e s t i o n s
701 Behavior-Based Questions to
Find the Right Person for Every Job
Victoria A. Hoevemeyer
Foreword by Paul Falcone
AmericanManagementAssociation
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LibraryofCongressCataloging-in-PublicationData
Hoevemeyer,VictoriaA.
High-impactinterviewquestions:701behavior-basedquestionstofindthe
rightpersonforeveryjob/VictoriaA.Hoevemeyer.—1sted.
p. cm.
Includesbibliographicalreferencesandindex.
ISBN0-8144-7301-6
1. Employmentinterviewing. 2. Psychology,Industrial. I. Title.
HF5549.5.I6H59 2006
658.3(cid:2)1124—dc22
2005008487
(cid:2)2006VictoriaA.Hoevemeyer.
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Contents
Foreword xi
Acknowledgments xix
Introduction 1
CHAPTER 1 Interviewing: The Way It Is (Warts and All) 5
TraditionalInterviewQuestions 5
SituationalInterviewQuestions 9
BrainteaserInterviewQuestions 11
SteppingBacktotheBigPicture 14
CHAPTER 2 The What, When, and Why of Competency-Based
Behavioral Interviewing 17
WhatIsCompetency-BasedBehavioralInterviewing? 19
HowisCBBIDifferentfromOtherInterviewingStyles? 21
MovingtoCBBI 24
ObjectionstoCBBI 31
WhyUseCompetency-BasedBehavioralInterviewing? 36
KeyAdvantagesofUsingCBBI 37
CHAPTER 3 Competency-Based Behavioral Interview Questions 39
TheMissing‘‘Leadership’’Competency 39
SolicitingNegativeIncidents 40
vii
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viii Contents
SampleCBBIQuestions:
ActionOrientation 42
Ambiguity(AbilitytoDealWith) 42
AnalyticalSkills 43
Approachability 43
BusinessAcumen/UnderstandingtheOrganization 44
CareerAmbition 44
CaringAboutDirectReports 45
ChangeManagement 46
ComfortAroundHigherManagement 46
Communication(Oral) 47
Communication(Written) 48
Compassion 49
Composure 50
ConflictManagement 51
ConfrontingDirectReportProblems/Issues/Concerns 52
ContinuousImprovement 53
Cooperation 54
Courage 54
Creativity/Innovation 55
CustomerFocus 56
DecisionMaking 57
Delegation 59
DetailOrientation/AttentiontoDetail 59
DevelopingDirectReports 60
(Providing)DirectiontoOthers 61
Diversity(ValuingandEncouraging) 61
EmotionalIntelligence/Awareness 63
Empowerment 63
Ethics/Values/Integrity 64
FairnesstoDirectReports 66
Flexibility/Adaptability 66
Functional/Technical/JobSkills 67
GoalSetting/Accomplishment/Focus 69
Hiring/Staffing 70
(Using)Humor 71
Influencing/Persuading 71
InformationGathering 72
InformationSharing 73
Initiative 73
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Contents ix
InterpersonalSkills/Savvy 74
Learning/KnowledgeAcquisitionandApplication 76
Listening 76
ManagerRelationships 77
ManagingandMeasuringWorkPerformance 77
Motivation 78
Negotiation 79
Organization 80
OrganizationalAgility/Awareness 80
Partnering(Internal/External) 81
Patience 82
PeerRelations 83
Perseverance 83
PersonalGrowthandDevelopment 84
Perspective 85
Planning/PrioritySetting 86
PoliticalAwareness/Savvy 87
PresentationSkills 88
ProblemSolving 88
ProcessManagement 90
ResourceManagement 91
(Showing)Respect 91
ResultsOrientation 92
RiskTaking 93
SafetyintheWorkplace 93
Self-Improvement,Learning,andDevelopment 94
Stewardship/CorporateCitizenship 95
StrategicPlanning/Thinking 96
StressManagement 96
SystemsManagement 97
SystemsThinking 97
TakingCharge 98
Teamwork(EncouragingandBuilding) 98
Teamwork(WorkingasaTeamPlayer) 100
TechnologyManagement/Utilization 101
TimeManagement 101
Trust 102
UnderstandingOthers 103
VisionandPurpose 103
CHAPTER 4 Probing or Follow-Up Questions 105
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x Contents
CHAPTER 5 Initial Telephone Screening Interview 111
1. DevelopingandUsingaTelephoneScreeningForm 112
2. KeepingtheInterviewShort 124
3. AvoidinganIn-DepthDiscussionoftheJob
Requirements 125
4. ConductingaLegalInterview 125
5. UsingtheProperEquipment 125
CHAPTER 6 Creating the Interview Guide 127
1. Summary/Overview 127
2. CBBIQuestions 130
3. RatingScales 132
CHAPTER 7 Assembling the Interviewer Data 149
CHAPTER 8 Where Do You Go from Here? 153
PerformanceManagement 153
IndividualPerformanceImprovementPlans 156
TrainingandDevelopment 157
SuccessionPlanning 158
ResourcesandReferences 161
Index 167
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