Handbook of Research on Innovative Management Using AI in Industry 5.0 (Advances in Logistics, Operations, and Management Science)

377 Pages·2021·4.614 MB·English

by  Vikas Garg (editor), Richa Goel (editor)

Handbook of Research on
Innovative Management
Using AI in Industry 5.0
Vikas Garg
Amity University, Greater Noida, India
Richa Goel
Amity University, Greater Noida, India
A volume in the Advances in Logistics,
Operations, and Management Science (ALOMS)
Book Series
Published in the United States of America by
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Library of Congress Cataloging-in-Publication Data
Names: Garg, Vikas, editor. | Goel, Richa, 1980- editor.
Title: Handbook of research on innovative management using AI in industry
5.0 / edited by Vikas Garg and Richa Goel.
Description: Hershey, PA : Business Science Reference, 2021. | Includes
bibliographical references and index. | Summary: “This book provides a
deeper understanding of the relevant aspects of artificial intelligence
that impact all industries , discussing applications of AI and how they
are designed to increase efficiency by offering various management
techniques”-- Provided by publisher.
Identifiers: LCCN 2021019426 (print) | LCCN 2021019427 (ebook) | ISBN
9781799884972 (hardcover) | ISBN 9781799884996 (ebook)
Subjects: LCSH: Artificial intelligence--Economic aspects. |
Industries--Technological innovations. | Management--Technological
innovations. | Information technology--Management.
Classification: LCC HC79.I55 I56286 2021 (print) | LCC HC79.I55 (ebook) |
DDC 658/.05--dc23
LC record available at https://lccn.loc.gov/2021019426
LC ebook record available at https://lccn.loc.gov/2021019427

This book is published in the IGI Global book series Advances in Logistics, Operations, and Management Science
(ALOMS) (ISSN: 2327-350X; eISSN: 2327-3518)
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the
authors, but not necessarily of the publisher.
For electronic access to this publication, please contact: [email protected].
Advances in Logistics,
Operations, and Management
Science (ALOMS) Book Series
John Wang
Montclair State University, USA
ISSN:2327-350X
EISSN:2327-3518
Mission
Operations research and management science continue to influence business processes, administration,
and management information systems, particularly in covering the application methods for decision-
making processes. New case studies and applications on management science, operations management,
social sciences, and other behavioral sciences have been incorporated into business and organizations
real-world objectives.
The Advances in Logistics, Operations, and Management Science (ALOMS) Book Series provides
a collection of reference publications on the current trends, applications, theories, and practices in the
management science field. Providing relevant and current research, this series and its individual publi-
cations would be useful for academics, researchers, scholars, and practitioners interested in improving
decision making models and business functions.
Coverage
• Risk Management
IGI Global is currently accepting manuscripts
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posal for a volume in this series, please contact our
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Titles in this Series
For a list of additional titles in this series, please visit: www.igi-global.com/book-series
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Colombia) Nelson Antonio Moreno-Monsalve (EAN University, Colombia) and William Stive Fajardo-Moreno
(EAN University, Colombia)
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701 East Chocolate Avenue, Hershey, PA 17033, USA
Tel: [phone] x100 • Fax: [phone]
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List of Contributors
Agarwal, Monica / Sharda University, India ....................................................................................231
Agarwal, Shivani / KIET School of Management, KIET Group of Institutions, Ghaziabad, India ..257
Artantaş, Erkin / Osmaniye Korkut Ata University, Turkey.................................................................1
Baag, Pankaj Kumar / IIM Kozhikode, Kerala, India ........................................................................39
Bahuguna, Prakash Chandra / University of Petroleum and Energy Studies, India .........................59
Bansal, Deepak / IILM Institute, India .............................................................................................231
Bansal, Swati / Sharda University, India ..........................................................................................231
Bhalla, Rohan / Jamia Millia Islamia, India ......................................................................................88
Bhanot, Astha Ibrahim / Princess Nourah Bint Abdulrahman University, Saudi Arabia ..................19
Chadha, Priyanka / Hierank Business School, India .......................................................................192
David, Arokiaraj / Jain University (Deemed), India ........................................................................179
Garg, Seema / Amity University, Greater Noida, India ......................................................................98
Garg, Vikas / Amity University, Greater Noida, India .............................................................204, 291
Gera, Rajat / Jain University (Deemed), India .................................................................................192
Ghosh, Jayanta / S.P. Jain School of Global Management, Sydney, Australia ..................................98
Goel, Richa / Amity University, Greater Noida, India ..............................................................165, 291
Grewal, Harpreet Singh / Doon Business School, India ..................................................................136
Jaiwant, Sunanda Vincent / CHRIST University (Deemed), India ....................................................74
Kaur, Amanjot / Bhai Gurudas Institute of Management and Technology, India ...........................265
Krishnan, Chitra / Amity University, Greater Noida, India ............................................................291
Mahajan, Navita / Amity University, Greater Noida, India ...............................................................98
Malhotra, Nishi / IIM Kozhikode, Kerala, India ................................................................................39
Narayanan, Santhi / Sharda University, India .................................................................................231
Oswal, Jyotsna / Jagan Institute of Management Studies, India ......................................................150
Puri, Neha / Amity University, Greater Noida, India ........................................................................247
Rai, Neel / NTPC Business School, India ..........................................................................................179
Rajput, Namita / Sri Aurobindo College, University of Delhi, India ...............................................150
Rastogi, Rohit / ABES Engineering College, India ..........................................................................204
Sagar, Sheelu / Amity University, Greater Noida, India ...................................................................204
Saharan, Teena / Doon Business School, India ................................................................................118
Saini, Aarti / Shaheed Bhagat Singh College, University of Delhi, India ..........................................88
Saini, Himani / GLA University, India .............................................................................................222
Sanwal, Ravi / Motiram Baburam Government Post Graduate College, Haldwani, India ..............279
Seth, Sunny / Jagan Institute of Management Studies, India............................................................150
Sharma, Himanshi / Mody University, India ...................................................................................118
Singh, Ashish Kumar / Raj Kumar Goel Institute of Technology, Ghaziabad, India .......................179
Singh, Tilottama / Amity University, Greater Noida, India .............................................................136
Sipahi, Esra / Social Sciences University of Ankara, Turkey ................................................................1
Srivastav, Shalini / Amity University, Greater Noida, India ............................................................265
Srivastava, Vishal / Jain University (Deemed), India ......................................................................179
Tarkar, Preeti / GLA University, India .............................................................................................222
Tewari, Preeti / Lloyd Law College, India ........................................................................................165
Tiwari, Pooja / ABES Engineering College, India ...........................................................................165
Tiwari, Saurabh / University of Petroleum and Energy Studies, India ..............................................59
Upadhyay, Rajesh Kumar / Graphic Era Hill University, India ......................................................136
Walker, Jason / University Canada West, Canada .............................................................................59
Table of Contents
Foreword .............................................................................................................................................xix
Preface ..................................................................................................................................................xx
Acknowledgment ...............................................................................................................................xxv
Chapter 1
Artificial Intelligence in HRM ................................................................................................................1
Esra Sipahi, Social Sciences University of Ankara, Turkey
Erkin Artantaş, Osmaniye Korkut Ata University, Turkey
Chapter 2
A Novel Review on the Adaptation of Artificial Intelligence in Human Resources Management by
Organizations in Gulf Countries ...........................................................................................................19
Astha Ibrahim Bhanot, Princess Nourah Bint Abdulrahman University, Saudi Arabia
Chapter 3
Evaluation of Financial Inclusion in the Villages of India: Qualitative Research – Grounded
Theory Approach: Precursor to Digital Gaon .......................................................................................39
Nishi Malhotra, IIM Kozhikode, Kerala, India
Pankaj Kumar Baag, IIM Kozhikode, Kerala, India
Chapter 4
Industry 5.0: A Macroperspective Approach ........................................................................................59
Saurabh Tiwari, University of Petroleum and Energy Studies, India
Prakash Chandra Bahuguna, University of Petroleum and Energy Studies, India
Jason Walker, University Canada West, Canada
Chapter 5
Artificial Intelligence and Personalized Banking .................................................................................74
Sunanda Vincent Jaiwant, CHRIST University (Deemed), India
Chapter 6
Artificial Intelligence and Automation: Transforming the Hospitality Industry or Threat to Human
Touch ....................................................................................................................................................88
Aarti Saini, Shaheed Bhagat Singh College, University of Delhi, India
Rohan Bhalla, Jamia Millia Islamia, India
Chapter 7
Artificial Intelligence as an Emerging Technology in Global Trade: The Challenges and
Possibilities ...........................................................................................................................................98
Seema Garg, Amity University, Greater Noida, India
Navita Mahajan, Amity University, Greater Noida, India
Jayanta Ghosh, S.P. Jain School of Global Management, Sydney, Australia
Chapter 8
Intellectual Impact of Spiritual Wellbeing, Self-Determination, and Employee Outlook on
Industry 5.0 .........................................................................................................................................118
Teena Saharan, Doon Business School, India
Himanshi Sharma, Mody University, India
Chapter 9
A Model for Evaluating HR Analytics Critical Success Factors in Industry 5.0 ................................136
Tilottama Singh, Amity University, Greater Noida, India
Harpreet Singh Grewal, Doon Business School, India
Rajesh Kumar Upadhyay, Graphic Era Hill University, India
Chapter 10
Managing Human Resources in Artificial Intelligence Era 5.0 ..........................................................150
Jyotsna Oswal, Jagan Institute of Management Studies, India
Namita Rajput, Sri Aurobindo College, University of Delhi, India
Sunny Seth, Jagan Institute of Management Studies, India
Chapter 11
Information Technology in Supply Chain Management .....................................................................165
Preeti Tewari, Lloyd Law College, India
Pooja Tiwari, ABES Engineering College, India
Richa Goel, Amity University, Greater Noida, India
Chapter 12
Modelling Student Employability on an Academic Basis: A Supervised Machine Learning
Approach With R ................................................................................................................................179
Vishal Srivastava, Jain University (Deemed), India
Ashish Kumar Singh, Raj Kumar Goel Institute of Technology, Ghaziabad, India
Arokiaraj David, Jain University (Deemed), India
Neel Rai, NTPC Business School, India
Chapter 13
Narrative Review of Game AI 2000 Onwards and Future Research Directions .................................192
Rajat Gera, Jain University (Deemed), India
Priyanka Chadha, Hierank Business School, India
Chapter 14
Employee Wellness Without Stress and Strain: Application of Yoga and Meditation in
Management With an Industry 5.0 Perspective ..................................................................................204
Sheelu Sagar, Amity University, Greater Noida, India
Vikas Garg, Amity University, Greater Noida, India
Rohit Rastogi, ABES Engineering College, India
Chapter 15
Artificial Intelligence in Human Resource Practices With Challenges and Future Directions ..........222
Himani Saini, GLA University, India
Preeti Tarkar, GLA University, India
Chapter 16
Artificial Intelligence Inroads Into HR: From the Present to the Future ............................................231
Swati Bansal, Sharda University, India
Monica Agarwal, Sharda University, India
Deepak Bansal, IILM Institute, India
Santhi Narayanan, Sharda University, India
Chapter 17
Use of Artificial Intelligence in Financial Accounting .......................................................................247
Neha Puri, Amity University, Greater Noida, India
Chapter 18
Human Leaders and Artificial Intelligent Leaders: Workplace Spouses ............................................257
Shivani Agarwal, KIET School of Management, KIET Group of Institutions, Ghaziabad,
India
Chapter 19
Managing Human Resources in the Artificial Intelligence Era ..........................................................265
Shalini Srivastav, Amity University, Greater Noida, India
Amanjot Kaur, Bhai Gurudas Institute of Management and Technology, India
Chapter 20
How New Age Technologies Are Used to Identify Consumer Behaviour and Its Change During
and After a Pandemic ..........................................................................................................................279
Ravi Sanwal, Motiram Baburam Government Post Graduate College, Haldwani, India