Global Information Inequalities CHANDOS INFORMATION PROFESSIONAL SERIES Series Editor: Ruth Rikowski (email: [email protected]) Chandos’new series of books are aimed at the busy information professional.They have been specially commissioned to provide the reader with an authoritative view of current thinking. They are designed to provide easy-to-read and (most importantly) practical coverage of topics that are of interest to librarians and other information professionals.If you would like a full listing of current and forthcoming titles, please visit our web site www.chandospublishing.com or contact Hannah Grace-Williams on email [email protected] or telephone number +44(0) 1993 848726. New authors:we are always pleased to receive ideas for new titles;if you would like to write a book for Chandos,please contact Dr Glyn Jones on email [email protected] or telephone number +44 (0) 1993 848726. Bulk orders: some organisations buy a number of copies of our books. If you are interested in doing this, we would be pleased to discuss a discount. Please contact Hannah Grace-Williams on email [email protected] or telephone number +44 (0) 1993 848726. Global Information Inequalities: Bridging the information gap E DITED BY D H. C EBORAH HARBONNEAU Chandos Publishing Oxford · England Chandos Publishing (Oxford) Limited TBAC Business Centre Avenue 4 Station Lane Witney Oxford OX28 4BN UK Tel:+44 (0) 1993 848726Fax:+44 (0) 1865 884448 Email:[email protected] www.chandospublishing.com First published in Great Britain in 2008 ISBN: 978 1 84334 361 5 (paperback) 978 1 84334 362 2 (hardback) 1 84334 361 4 (paperback) 1 84334 362 2 (hardback) © D.H.Charbonneau and the contributors,2008 British Library Cataloguing-in-Publication Data. A catalogue record for this book is available from the British Library. 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Printed in the UK by 4edge Limited - www.4edge.co.uk List of figures, tables and boxes Figures 3.1 Map of Malaysia: location of Sarawak 33 7.1 Iceland consortia: number of downloaded full-text articles by year 99 13.1 Map of sub-Saharan Africa 191 13.2 Sub-Saharan Africa Internet users 197 Tables 3.1 Types of usage 37 4.1 Information needs of CRC users 50 Boxes 1.1 Chapter overview 4 2.1 Chapter overview 20 3.1 Chapter overview 32 3.2 Additional challenges for providing equitable access to information through ICT in Sarawak 38 4.1 Chapter overview 42 5.1 Chapter overview 62 xi Global Information Inequalities 6.1 Chapter overview 78 6.2 Selected topics for round table discussions 86 7.1 Chapter overview 96 7.2 Countrywide access in Iceland (subscriptions in 2007) 97 7.3 Five main objectives of the Icelandic Government’s vision of the information society 104 8.1 Chapter overview 112 8.2 Frequently cited challenges 123 8.3 Towards a national network 125 9.1 Chapter overview 130 9.2 Laws addressing the sensory disabled in various countries 133 9.3 Barriers to information access 137 10.1 Chapter overview 152 11.1 Chapter overview 160 12.1 Chapter overview 178 13.1 Chapter overview 190 13.2 Information and communications technology (ICT) in Africa 193 xii Introduction The disparity in access to information is a worldwide phenomenon and is often characterised as a complex social problem with educational, cultural, economic, and political underpinnings. An important concept underlying this framework is the notion that such inequalities do not exist in isolation. Rather, information inequalities are embedded in and shaped by social and contextual aspects. Building on this approach, the contributions in this book help to illustrate that unequal access to information is rooted in historical, institutional, economic, cultural, and social conditions that are ever-changing and dynamic. Therefore, the focus of this collection of contributions is to present a global examination of issues related to facilitating improved and equitable access to information. Chief among the challenges to creating and sustaining equitable information access are geographical barriers, the unequal distribution of resources, political systems, and the lack of information literacy skills that contribute to these unequal divisions. Not surprisingly, individuals around the world are unable to access information because of a multitude of intersecting and overlapping factors. Some of these factors are well known and include poverty, lack of education, poor communications technology, or language issues, just to name a few. Despite these challenges, there have been remarkable efforts to improve access to information for all citizens. The contributions in this book provide examples of international initiatives that are underway to address some of these challenges and call attention to interesting perspectives emerging from library practitioners from around the world. By exploring initiatives in various parts of the world, the contributions in this book seek to contribute to the global conversation and shed light on how such global information inequalities can be understood and addressed. As the reader might anticipate, the contributions in this book offer unique perspectives, in-depth discussions, and numerous examples reflecting the political, economic, social, and cultural landscapes of various countries across multiple continents. Moreover, the contributions bring a broad, multifaceted approach to bear on the issues regarding social and information inequalities. xiii Global Information Inequalities The contributions in this book also address a number of core professional issues, including information literacy, access to information, library services, collection development, global collaboration, intellectual freedom, and digital information. The contributors are from Argentina, Canada, Chile, China, Iceland, Malaysia, Peru, South Africa, Tanzania, the USA and Zambia, thereby providing a wide range of perspectives on librarianship. Furthermore, each contribution is an opportunity to enhance our understanding of what it means to facilitate equitable information access. Moreover, the insight gleaned from these lessons contributes to our collective voice and success. The book is organised into four sections: information mobilisation, information empowerment, social inclusion and information divides. Each section contains a number of chapters on the section topic. As noted, each contribution provides a unique examination of specific issues in a global context. Furthermore, these issues are presented and situated in various library settings (e.g. public, academic and specialist libraries). The first section of the book on information mobilisation consists of four chapters addressing issues related to information access for both social and economic development. The first chapter, by Jansen and Sellar, sets the stage with a discussion of the nature of access inequality on both a local and global scale. In addition, Jansen and Sellar detail the progress of their experiences in building a community library in Angola. Furthermore, Jansen and Sellar note that sustainable equitable information access requires a comprehensive, holistic approach and that the provision of information resources is just one dimension of any strategy. The three subsequent chapters in the first section elaborate on various considerations required to sustain equitable information access. Chao discusses efforts to bring information technology to selected counties in rural China and highlights a working model for library resource sharing within local rural communities. Bolhassan and Razali share library development initiatives in Malaysia that build on collaborations with government and non-governmental agencies to provide public libraries in Sarawak with information and communications technology (ICT) facilities. Although a main goal of their library development project is to provide access to Internet services throughout the country, Bolhassan and Razali also emphasise the importance of local content developed by local communities. As such, Bolhassan and Razali describe how local content is collected and featured on newly created bilingual websites in English and Malay. For readers interested in efforts to address the information needs of rural communities, Mcharazo describes the introduction of Community xiv Introduction Resource Centres (CRCs) in Tanzania and examines their usefulness and the efforts that have been invested in building the centres. The contributions in the second section on information empowerment focus on efforts to create equitable access and encourage civic engagement. Dunn and Saavedra present the experiences of the Centro de Conocimiento Compartido Library Project and discuss information reception, flow, and use in rural villages on the Amazon River Basin of Peru. The contribution by Yanez discusses efforts by the Chilean Library of Congress to promote citizen participation and facilitate the exchange of information between citizens and legislators. Finally, Olafsson describes a consortia model in Iceland in which countrywide access to bibliographic databases was established. The contributions in the third section on social inclusion highlight two initiatives for inclusive library services for those with sensory and learning disabilities. Bobier and Paterson discuss a Canadian public and private sector partnership strategy to support accessible library services for people living with vision loss who cannot access regular print resources. Bobier and Paterson highlight some of the common challenges and opportunities presented by technological advancements in the provision of equitable library services to patrons with vision loss. Next, Nicholson outlines various problems with access to information that are often encountered by persons with sensory disabilities and discusses how copyright legislation has become a barrier to accessing information in South Africa and in other developing countries. The contributions in the final section on information divides discuss both the opportunities and challenges for the provision of equitable library services. Meadows starts off the discussion by explaining how libraries are using bookmobiles to serve patrons and discusses opportunities for bridging the information gap through mobile outreach library service. Civallero examines “information divides and ditches” and describes a number of library initiatives in Latin America, noting that the smallest of experiences are numerous and are not always reflected in the professional literature. Therefore, Civallero presents a range of library initiatives in Argentina, Chile, Bolivia, Costa Rica, Brazil, Columbia, Mexico, Peru, and Venezuela. Next, Healy describes the development of MedlinePlus Go Local projects in the USA, the role that these directories of health service information can play in locating health services for at-risk persons, and also the role that librarians can serve in educating their communities about MedlinePlus Go Local. Kanyengo and Mufalo conclude the collection of contributions with an overview of the barriers to free and equal access to information in sub-Saharan Africa. xv Global Information Inequalities As noted, the purpose of this book is to examine issues of information access by organising a collection of contributions spanning the globe. As such, the contributions demonstrate the uniqueness of the library issues under discussion from the global perspectives of various library environments. I would like to thank each of the contributors, as this book would not be possible without their efforts. I am grateful to these authors for their hard work and for sharing their reflections and expertise. The value of their collective work emerged in exciting ways and it is proudly demonstrated in this book. Most important, their ideas, insight, and commitment continue to inspire me. As I close with these acknowledgements, I gratefully express my appreciation and admiration for the international collaborative nature of this endeavour. This project served as a reminder of how enjoyable it can be to work collaboratively toward common goals. I value the insight, diversity of thought, range of experiences, and synergy that emerges from such collaboration. Deborah H. Charbonneau Wayne State University Detroit, Michigan, USA xvi