L E V E L O N E L E V E L O N E CODE VERSION XXXX v.0910 O F P Curriculum of the ©2009 National Restaurant Association Educational Foundation. All rights reserved. ServSafe and ServSafe Alcohol are registered trademarks of the National Restaurant Association Educational Program Foundation, and used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiary of the National Restaurant Association. FOUNDATIONS of Restaurant Management & Culinary Arts Level One National Restaurant Association Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editor in Chief: Vernon Anthony Manager, Rights and Permissions: Zina Arabia Executive Editor: Wendy Craven Cover Art: Kipling Swehla Editorial Assistant: Lara Dimmick NRAS Product Management Team: Janet Benoit, Megan Editorial Assistant: Christopher Reed Meyer, William Nolan, Rachel Peña, and Wendi Safstrom Director of Marketing: David Gesell Product Development and Project Management: Campaign Marketing Manager: Leigh Ann Sims Emergent Learning, LLC School Marketing Manager: Laura Cutone Writing and Text Development: Kristine Westover, Senior Marketing Assistant: Les Roberts Michelle Graas, Michelle Somody, Tom Finn Associate Managing Editor: Alexandrina Benedicto Wolf Editorial and Composition: Claire Hunter and Project Manager: Kris Roach Abshier House Senior Operations Supervisor: Pat Tonneman Printer/Binder: Courier Kendallville Operations Specialist: Deidra Skahill Cover Printer: Phoenix Color Cover Designer: Jane Diane Ricciardi Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text (or on page 873). © Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc., publishing as Prentice Hall. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from NRAEF prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or any means, electronic, mechanical, photocopying or likewise. To obtain permission(s) to use material from this work, please submit written request to Copyright Permissions, National Restaurant Association Solutions, 175 West Jackson Boulevard, Suite 1500, Chicago, IL 60604-2814, Email: [email protected]. The information presented in this book is provided for informational purposes only and is not intended to provide legal advice or establish standards of reasonable behavior. Operators who develop food safety-related policies and procedures are urged to obtain the advice and guidance of legal counsel. Although National Restaurant Association Solutions, LLC (NRA Solutions) endeavors to include accurate and current information compiled from sources believed to be reliable, NRA Solutions, and its licensor, the National Restaurant Association Educational Foundation (NRAEF), distributors, and agents make no representations or warranties as to the accuracy, currency, or completeness of the information. No responsibility is assumed or implied by the NRAEF, NRA Solutions, distributors, or agents for any damage or loss resulting from inaccuracies or omissions or any actions taken or not taken based on the content of this publication. ServSafe, the ServSafe logo, ServSafe Alcohol, ProStart, and the ProStart logo are trademarks of the National Restau- rant Association Educational Foundation, and used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiary of the National Restaurant Association. 2 3 4 5 6 7 8 9 10 V011 15 14 13 12 11 10 9 ISBN 10: 0-13-801938-X PearsonSchool.com/careertech ISBN 13: 978-0-13-801938-9 ii Brief Table of Contents Level 1 Th is is the fi rst book in a two-book series covering the Foundations of Restaurant Management & Culinary Arts. Chapter 1 – Welcome to the Restaurant and Foodservice Industry Chapter 2 – Keeping Food Safe Chapter 3 – Workplace Safety Chapter 4 – Kitchen Essentials 1 – Professionalism Chapter 5 – Kitchen Essentials 2 – Equipment and Techniques Chapter 6 – Stocks, Sauces, and Soups Chapter 7 – Communication Chapter 8 – Management Essentials Chapter 9 – Fruits and Vegetables Chapter 10 – Serving Your Guests Chapter 11 – Potatoes and Grains Chapter 12 – Building a Successful Career in the Industry Appendix A – Staying Connected with the National Restaurant Association Appendix B – Handling a Foodborne-Illness Outbreak Appendix C – Identifying Pests Level 2 Table of Contents for the second book of this two-book series covering the Foundations of Restaurant Management & Culinary Arts. Th e ISBN for the Level 2 book is 0-13-138022-2. Chapter 1 – Breakfast Food and Sandwiches Chapter 2 – Nutrition Chapter 3 – Controlling Foodservice Costs Chapter 4 – Salads and Garnishing Chapter 5 – Purchasing and Inventory Chapter 6 – Meat, Poultry, and Seafood Chapter 7 – Marketing and the Menu Chapter 8 – Desserts and Baked Goods Chapter 9 – Sustainability: The “Greening” of Foodservice Chapter 10 – Global Cuisines 1: The Americas Chapter 11 – Global Cuisines 2: European, Mediterranean, and Eastern Cuisines Appendix A – Staying Connected with the National Restaurant Association Appendix B – Handling a Foodborne-Illness Outbreak Appendix C – Identifying Pests Appendix D – Developing Your Career iiiiii Students using this book can receive recognition from the National Restaurant Association? Yes! The Foundations of Restaurant Management & Culinary Arts—Levels 1 and 2 curriculum teaches students the fundamental skills they will need to begin a career in the industry. What’s more, after completing each level of this industry-driven curriculum, students can sit for the National Restaurant Association’s exam for that level. Students who pass both the Level 1 and Level 2 exams receive certificates from the National Restaurant Association. Certificate No. CERTIFICATE OF RECOGNITION For successfully completing the objectives set forth in Level One of Foundations of Restaurant Management & Culinary Arts, the National Restaurant Association awards this certificate to: LEVEL ONE MARY SMITH PRESIDENT & CEO, NATIONAL RESTAURANT ASSOCIATION / EXAM DATE NATIONAL RESTAURANT ASSOCIATION EDUCATIONAL FOUNDATION LEVEL ONE ©2010 National Restaurant Association Educational Foundation. All rights reserved. 09101501 v.0910 Certificate No. CERTIFICATE OF RECOGNITION For successfully completing the objectives set forth in Level Two of Foundations of Restaurant Management & Culinary Arts, the National Restaurant Association awards this certificate to: LEVEL TWO MARY SMITH PRESIDENT & CEO, NATIONAL RESTAURANT ASSOCIATION / EXAM DATE NATIONAL RESTAURANT ASSOCIATION EDUCATIONAL FOUNDATION LEVEL TWO ©2010 National Restaurant Association Educational Foundation. All rights reserved. 09101501 v.0910 iivv Welcome Students! Dear Students: Welcome to the exciting restaurant and foodservice industry! We at the National Restaurant Association are thrilled to take this journey with you as you learn more about our industry. Restaurant and foodservice operations make up one of the most dynamic indus- tries in the United States today. They are a shining example of the entrepreneurial spirit and a place where employees become owners every day. Millions of opportunities: As the nation’s second-largest private- sector employer, the restaurant and foodservice industry creates opportunity for millions of Americans. The industry employs some 13 million Americans today and is expected to add almost 2 million positions over the next decade. This means there are many opportunities and career paths ahead of you. Whether it’s a quick service restaurant, a family operation, or a multi-million-dollar company providing on-site foodservice at schools or hospitals, our industry is the place to build your career. Industry-backed learning materials matter: Foundations of Restaurant Management & Culinary Arts was developed with input from industry Certificate No. leaders. We believe that an industry-backed education is the best way CERTIFICATE OF RECOGNITION to prepare you to lead us into the future. Together, we have identifi ed For successfully completing the objectives set forth in Level One of Foundations of Restaurant Management & Culinary Arts, the National Restaurant Association awards this certificate to: the management, operational, and culinary skills critical to success in LEVEL ONE MARY SMITH the industry. The skills you develop in Level 1 and Level 2 will give you a competitive advantage as you embark upon your career or further NPRAETSIOIDNEANLT R &E SCTEAOU, RNAANTTI OANSASLO CRIEASTTIAOUNR EADNUT CAASTSIOOCNIAALT IFOONU N/DATIO N EXAM DATE LEVEL ONE your education. ©0921001105 N01ati onva.0l R91e0staurant Association Educational Foundation. All rights reserved. We are proud that you have chosen to take this fi rst step in your career with the National Restaurant Association. As the leading business association for the restaurant industry, the Association works to lead America’s restaurant industry into a new era of prosperity, prominence, and participation, enhancing the quality of life for all we serve. Our philanthropic foundation, the National Restaurant Association Educational Foundation, enhances the restaurant industry’s service to the public through education, community engagement, and promotion of career opportunities. The National Restaurant Association looks forward to partnering with you throughout your career! We invite you to learn more about us at www.restaurant.org and www.nraef.org, and be sure to check out Appendix A in this book to learn more about scholarships, educational programs, industry certifi ca- tions, member benefi ts, and more. vv Preface Our objective with this program is simple yet significant: Provide an industry-driven curriculum that prepares students for a career in restaurant and foodservice management. To achieve that objective, Foundations of Restaurant Management & Culinary Arts was meticulously developed by the National Restaurant Association with input and contribu- tions from countless representatives from both industry and education. That balanced perspective is important in helping students make the connection between classrooms and careers. The visual tour that follows summarizes many of this textbook’s most distinguishing and remarkable features. Foundations of Restaurant Management & Culinary Arts, Level 1 and Level 2, provide the following benefits: ■ Comprehensive coverage of culinary and management topics ■ An industry-infused approach ■ Pedagogy that supports 21st Century Learning ■ Relevant and timely topics from global cuisines to sustainability ■ Content aligned to certificates and ProStart program opportunities ■ Certificate opportunities that meet Carl Perkins funding requirements ■ Supplements and technologies that help educators do more in less time Thank you for considering Foundations of Restaurant Management & Culinary Arts! We offer a pedagogy that is fortified by 21st Century Learning themes and objectives: ■ Critical thinking and problem solving ■ Communication and collaboration ■ Creativity and innovation vvii ■ Global awareness Chapter 4 | Kitchen Essentials 1—Professionalism and Understanding Standard Recipes ■ Health literacy Case Study The Art of Professionalism ICFAfunoArltluysdSn dpuEdera osSvtveitToilrdoUnyepsDs e-o Yditfen Rt–aof ceE uhrseatesacirnuhesfr ocaadrhnnc atdec pM s2ateta1ursns dtba eeCgen egestmisnnt tsewuu nrwidytth i&tLi ht eeo Caaos ruClns:lii anncsagaer.ry e - whCisgaCsASaoitcACnnhtkontiofhholsirmgtg aielsdeoe1 eelml rtylxt cs n5 d ffshhe giohm etoss.0dt JJdeeha upeoe uH.ieeflooiiae n prs e nAriraaehJvfle stgn ew r tnn leweeepti ehte tanha a orahls siixitepdcav esstn,youitb hon na a wics wt smitpmh tokhlgutoe ,cuh wli siikeermaelenaftrpael ar h esiac nttviocb ilnhanes hdnelsuehmfrlie tratenrein etar h.ainAeoait tdn xdeglt -p egdwnmleApr gtnl etxw ye t cmhe laluAtox p,jeeceoair o4oy , ltsiae,vx p h eph s.bboau s3nrte lAwex we his ifam2nCa.ldAecc l .s1.ltinC.ibpawdAi uh nenHe lla,lA.aelnebe leE xlcek alaoa onfaibxHliilopre nxf fcenn rntadswsi’ed uerh sopachsxJggdtabu o ic teiari wtlinew o s etoseccigayohnaacrpnCCC s an fnactus iraaoe noga rdhhhhsahn tneeeaw tntol redfSaaagk t cpr:se rs nreAkchu fpppha.ei h euaaCsre eusd potttdtmlbee oaatmi leeese hxAsadr a uwetupsettwirrrsaxeth e rtn h nelppo glii4444o etpedc,citsof t,e ty i clmii A fouhixor,o |||anynmJb d gyijmo tKKK’afoilytnieoaesnurilsooeehiinfoya eekg rlatttb tia xrilFi”.eccc antd 1nrands ns akt.e hhhhpcaSrds8d h mgpgsoein eeeChf lh nseo or .tyeo pr rnnntda ieheho oilogvono,Ys ri rg lnrfinEEEEenaf i e rhtepve no.escng alhssssuef cn ptta.eilHee fisssss om”,hdlcaemJnwmo r ueeeev.pejcidAot g eee punnnresdC eobto iedt asecltttkhseksrcihe-nhoeiiicn e nn naaaatie,thcpcxi trUeika l s llll glsod m lsuetssssss tesa fkktsi aefhp w elbaowsopeipu11111poJ”eedltoseytl —————pl sctrne fbaiemohti sre s ol htnlhalcprsle t eimoe,er vPPPfahtetni gauTh,el to“lii sirr tenaotopa sr eodeCooiAasr hhevo t snwn fflrp- ohl cpeeee iAka nsh smlesinossset eonl.seloessl fesn t ii rhooo xAJvvitnnno’eoesiaacr awr lllphwetiiitnss ri. rtmmm so ooehoW r fcwi aaekfrbihnne. spoe ddddddPosdHerh UUUUUUUik soaoraA nnnnn?rawnvoddddddleseeaeeee f xc?rrrhlaesssssia si tttaspnaaaaamss nnnnr c hsdddde puhiiiiepnnnnnirse e gggggggothc o piSSSSSSSoesnm ttttttl oaaaaaapakennnnn ?dddddrlsaaaai?rrrrrsdddddddd mRRRRRReeeeeecccciiiiippppppeeeeeessssss Study that features the chapter content applied in 1. Does Alex appear to be a professional employee? 2. What can be done to address Alex’s math phobia? 3. What skills does Alex need to possess to be able to complete his a real-world situation. The Case Studies introduce assignment properly? Chapter 4 | Foundations of Restaurant Management & Culinary Arts several different restaurant and foodservice profes- sionals at work in various jobs and industry settings. ofi le] DPrro.f eJsesorra (lEdd uCcahtoers)ser, CEC, FMP, CCE, AAC pr The Collins College of Hospitality Management The Case Studies draw the students into the chapter al California State Polytechnic University, Pomona on Author of: content with several thought questions for students to ofessi TTMhhaeen WAagrote ramldne don fSt Cciuelnincaer yo fS Cupuelinrvairsyio Pnr,e Tpraarinaitniogn and 213 consider as they read the chapter. pr I grew up in the restaurant business, working with my father [ in the kitchen and my mother in the dining room. I saw the pleasure they created for themselves and others. I wanted to be able to bring that same enjoyment to other people, so going into the restaurant business and becoming both a chef and owner CASE STUDY FOLLOW-UP – Each chapter was a natural fit. When I was in high school and began to think about college, I decided I wanted to become a chef like my father. I can remember telling dad and still recall his answer: concludes with a follow-up to the chapter-opening “wNeroe! Yeonutr eaprere gnoeiunrgs ,t oa cgcoo tmo pcloislhleegde baunsdin mesask ep sroofmesesthioinnga lso,f aynodu rhsieglhf.l”y Msuyc pcearsesnfutsl, but they were not considered to be (and did not perceive themselves to be) at the Case Study, recapping the case study and asking same level as other professionals—bankers, doctors, professors, or lawyers. In fact, I still remember the day that my father apologized222 t666o33 me for coming to my school to get me in his chef’s uniform because he was afraid he had embarrassed students questions they can answer and apply with mtoe w! Io hrrayv ea bsopuetn et mmbya lrifrea swsoinrgk inhgis toor ehnesru creh itldh abt yn ob efiantgh esre oern m ino tah ecrh eefv’se ru angifaoirnm h aosr because they are a restaurateur. And I ask that you carry on this challenge. the knowledge they have gained in the chapter. After getting a bachelor’s and master’s degree in history, I got a doctorate in edu- cation. I then went into education because I saw an opportunity to impact both individual lives and the industry that is so important to me. The match between the culinary/restaurant industry and education was a natural fit. I think that there is no greater achievement than to assist others in reaching their goals. PROFESSIONAL PROFILE – Each Case Study is followed by a proSfo,i bleeing aoble tfo haelp peloeplea to dsucciened gin th ei rnestaduraunt insdusttrry,y wh ilep herlpiong tfo es- generate a sense of pride in what they do—well, it doesn’t get any better than that. sional, featuring notables such as Emeril Lagasse, Guy Fieri, and many Tsphoieri tk.te Tyhh tiso ieqsu aacrlictyso fmopo ldifs ahrnedod sbeymr vdiocien gis a eav selirnylct ehrilneeg d teosv itrheee t oab flsesoeldu tbeoa bthe nstCht eho dafb oypodt uye rtra an7ybd i l|ti tphCye. o memsun icoatifon Constant pursuit of knowledge, training, and experience is necessary to be the industry settings. Each profile describes the subject’s industry expeArbioeutn Cbecostm eyomu ucaann ibncea atdnido dn evliveire thew bests po ssoiblen pro dtucht aned e xpcerihencae top thet geuesrt. topic, Success without personal growth and development is not success—it is resting on Communyiocuart ilaounr eilss . one of the most important of all skills. But you’re only an effec- tive communicator if you are able to engage your audience. So it’s critical to (1) be as well as interesting quotes and career vignettes. aware of your surroundings and (2) be sensitive to who your audience is. Then you can adjust your communication style accordingly. 214 Chapters organized as sections: 7.1 The Communication Process 7.2 Commun ication Skills 7.3 Types of Communication • Process of Communication • Personal Characteristics that • Organizational Communication • Barriers to Communication Affect Communication Skills • Interpersonal Communication • Effective Writing • Effective Speaking • Effective Telephone Skills GRAPHIC ORGANIZER – Chapter content is divided • Effective Writing into sections, and each section begins with a Graphic SECTION 7.1 THE COMMUNICATION PROCESS Communication is an important part of everyday life. It allows us to interact Organizer at the top of the page showing teachers and with each other and to share our knowledge, ideas, and experiences. Most peo- ple think communication is just speaking and listening, but it is so much more. students what to expect in the upcoming section, as Waned cionm mmanuyn ioctahtee rt hwraoyusg. hO bf ocoduy rlsaen, gtuhaisg em, egaenstsu trheast, wjursitt iansg m, sapneya kwianygs, elixsitsetn tion g, miscommunicate. It is important to use positive communication by focusing well as where they are within the chapter structure. and listening. Study Questions STUDY QUESTIONS – Each section begins with a list After studying section 7.1, you should be able to answer the following questions: of Study Questions that give students an active way to ■ What is the communication process? ■ What are the barriers to effective communication? consider the section content with the understanding that The Process of Communication after they finish the section they should be able to answer Communication is the process of sending and receiving information by talk, gestures, or writing for some type of response or action. Communication is a each of the questions. learned skill. Most people are born with the ability to express themselves, but need to learn how to effectively communicate. CommunCichaatpiotenr i n5c |l uKditecsh beont hE ssentials 2—Equipment and Techniques verbal (speaking and writing) and nonverbal communication (body language ASaSstnUEutddC M tetThhnMIetOes AS’N uRteu nRYdndEy e–d VrQ sB ItuoEauenWlflsde te tiinQ opganUo sociE.nf htStsh T etshI OsaeetN cctiSteito i–inno Qcdnoiurn:eetcsettnlioyt ntthosr odthueegs ihsg encceritdtiioc tnao l c atohsinsntekesinnsgt .and gestures)S. ect1i2o34nNS5E axmD56puWe.el7 asW2 aihcemn 8nlarh WietdmyRb G mi heiedsdi s emyvexootEh eneCiphee xo tlsvhee sps aI■■■■awi olianintntdB aaf np h tiieip tefe comentlfet x n ohaewrrRA(Pa P Pl••m••uphcha nrocrewso oen5omeyoakrieye seftr ioewo.|snte ndpG nta sckaQa ctleKnsp gSSDlB o scleye nsiemsork ?ks rtrtpe tra ic rutondce bpmacowofeve-ciuffehaooaoe fksoioouepictetaetn erezcenmin a wion mkontlbAaidpse orfssl ,s ggieelEar rul do l eb snet poeespa p yretraiiahi xe res pen,, nn t im oiotso ei i toeqbqhnitsuisnryonncedtrcthat o le urtuel ,n sotwir,ailye m a c to. nunaatmeieiaumx uuhsohlpspeieocdis cdiolosal s sceauscnmamhn ekel2 eeeheniiuetqcetnm— i rnn -dt daomfevaye,euhetggliyn n han rnEe naiu ftbi oa tbsvnsqnpenposdeao)tnttshollurcyhr,su. d meiradr,e i eaih f a pdpc acadfdndmiaonsilpim petfioenprams m f cl qreibeteevetneill,idesulinehsoo osrs spou n twettserp m en iwa eh sspian adagni .oaeleaitttnynr gtno itieee:no fndromnel?nh o ctasndauiprTd vosgn gll rtvseete rousa o s wca:ltrgadaesco ryrhwdiiiuonie ncz mnn r s zhroeiwccegesd kdtpqeess.knseoivols uoi i s ivmls peratvlk omc:ta4 ssihsr,ate akn nkei1nhhpsn ogmn3 eitrugoedi t uovess olhup eettev.ttaea adher psi.rrneb ilbn ,seHyfnr ollm,sog? oee gm?naw osso en sw/daartaddi asriic utnneeoke ra to rraich,ne fnose fgc caruro a tiulpigplinetpqepesgruen,e.a ri rastdTh ,inpo lscsrodae,st s hu,mat oa tniinovrldioesdt trnfy r t c,aoec os eaotmzralsetis -nr.s - • Saucepan, used for general cooking particularly liquid or liquid-based mixtures • Sauté pan, used to sauté items • Cast-iron skillet, used for pan grilling, pan-frying, and braising foods like meat and vegetables • Sheet pan, used for many things, but most commonly to bake cookies, rolls, and cakes • Hotel pan, used for baking, roasting, or poaching meat and vegetables • Roasting pan, used to roast and bake foods such as poultry and meat 317 • Braising pan, used to braise, stew, and brown meat ■ Preparation equipment includes cutters and mixers, steamers, broilers, ranges, griddles, fryers, and ovens. ■ Holding and serving equipment can include the bain-marie, food warmer/ steam table, hot-holding cabinet, coffee maker, tea maker, ice machine, hot box, chafing dishes, and espresso machines. 299 Chapter 5 | Foundations of Restaurant Management & Culinary Arts SECTION ACTIVITIES – Class and lab activities to provide Section 5.2 Activities hands-on learning and application. 1. Study Skills/Group Activity: Planning Ahead Throughout all chapters: Apo ptaotpouelas ra mnde nsua uitteémed a ct ayroruort sb.i sWtroor kis w ai tshe tawreod o dthuecrk sbtruedaesntt, ss etor vfeodllo wwit thh reo “aPsltaend- ning Ahead” rules on p. 303 to determine what steps are involved in creating and serving this dish. What work can be done in advance? In what order should the work be done? SERVSAFE® CONNECTION – Food safety is emphasized 2. Activity: Practice Basic Knife Cuts Practice the basic knife cuts on p. 305, using a ruler to check sizes. Work on throughout the book via the ServSafe® Connection, a feature box perfecting the correct size and shape for each cut. 3. Critical Thinking: Flavorings that details important foodhandling and safety information that What are some common flavorings you enjoy, and in what dishes do you espe- cially enjoy them? How does that reflect your family’s heritage or your commu- nity’s nature? comes directly from the National Restaurant Association’s industry- standard ServSafe program. Chapter 5 | Foundations of Restaurant Management & Culinary Arts ESSENTIAL SKILLS – Vital culinary and management skills are ]n Nutritious Cooking utritio gntbShoeroeintlml tiefiene nrga act,t h lfo aoapolrnlrk. o iiDntndhsgeuote castptene. -cc Hfcherooyn, oiwuinqksgeueev eda easn rw ,da mfi rtapiehnta oincmnuaa-taftn urli tyhra. ianFemlglolypo,r u mocmnnaoto r rtrsoehytf e nflpf auaoetvtto,rho ipwteril.ore hF u,ih loiesato ntisdshdts ea,p aniconm oscoosritnekihbgeaele sdras e ntw. odtSi ht fiahpenu o fdftaaaé ctati n h ocbgifona tnaeglantn ernd entc aq te suo tierfe finecaltuudreindg i no nhea nodr sm-oonre, s ptehpo-tboys- stote ipllu Esstrsaeten tkiael yS sktiellsp sb.oxes, typically n between more and less healthy cooking methods. Practicing moderation is the key. [ The well thought out use of herbs, spices, and other flavoring ingredients can also help people lower their fat intake without sacrificing great taste. ON THE JOB – These feature boxes show students how impor- ]on SWahfeen Ccooookkinign, gfo Gllouwi dtheelsine egseneral guidelines: tant points from a section are used in318 an industry setting. ecti ■ Srepceipceifsy. cooking time and required minimum internal cooking temperature in all nn ■ Use a thermometer with a probe that is the right size for the food. NUTRITION – Nutrition features provide important dietary guide- afe co ■■■ ALUevsote it dhu etoe vcneosroilloska iondrgi ng egloq ovuveipesmn tsoe, nfhrtay’sne dtresle,m a fpnoedor dao ttauhfreteer rrc ecocooookvkieninrg gb e.eqtwuiepemne bnat.tches. lines for the food items discussed in a section. vS ■ Taste food correctly to avoid cross-contamination. r e Cha[Spter 7 | Foundations of Restaurant Management & Culinary Arts FAST FACT – Interesting facts and tidbits about the chapter O]the jobher TWYT“Cywoh’koueoon rs modoeowts amh y,”ik e in“ugry sh iotceht,n”o iea“noug ckWlholiu- ntoh dMoguref kh m wsp,”l eeoal“autrnhdthcgso-eh u odshrous ,” icn ianhdfno cadrslsmu “d“saleielk elesa o,n”y uag“ys,”u’ aaovlgirl,d ”et he“ hw eaeyhny e,md” n “imw gtahailtcsk rsninouogwpt. , ”waI n“vitfteoho t rcafmorlliyoae,”lkn “ldiagnsnug gay.sun,a”d g“ fbeau midssi lfly,”. u id cinocnlutednet tahree hsihsotowryc aosf ethde t hgrroaungdh s tahuec Feass at nFda ctht eb ooxri.g Einxsa mofp sleasls a— [on t SScawHtolaohonnoonooaud rgwttkusd huc meesveshadv ia mga eo dtfVnerttoei,ehgg . ritirehUeh ds)arts. es a eT hblisn nohmaee egneCn apw egsdsraot eo,llht ayri riots anomd e orgdskaveef e a aiip,yc rnrntsroya eo ow uwsg dfmnrueoah oasrvyeiktols,ct ieaischcomoapxa nfp bpneaobrur slyoeoh l e awsdpitnnrshr yeidiiveaos!liel r tn toeris mn c,i nmoeu m setyhenmoedtu u iw innnreo i cwyaraokdhtup iictorlha hnpic s.ry e Siovc (oauhntm aeenpei etltih eefpeedre,.r oa tTio sphw luesehsw woweel oeiapllr rrknpionpeifgglweae,s c oflseiosnio,rt h n ooaflel both the word and the food. oyvoeur a2s4 uhnoinutresl.l igSoeunts ovri dselo ips pFyr ebnacshed f oorn your language, so they won’t listen to you—or “ruenspdeecr tv yaocuu.um.” Rather than placing food WHAT’S NEW – Interesting information on the latest industry trends iMn oar esloovwe rc, oavookiedrin, gth cea ssouuasl lvaindgeu mageet hcoadn benefit you professionally. Proper speaking phlaabcietss ,f loikoed u isnin agir gtiogohdt pselanstteinc cbea gstsr uinc ture and correct grammar, will help you stand out wpfheroevaoietlmnpen tr ty. ys toTho.h uua riwt s ci isnco o whfouookttru ksbr eeturh stoe .w p Tfpoeholoelr dytbu ecunlasiotniiwne asg bl, s psoorui legcicnhivi gseae syl yom ua an abgeettmere nptr opfoessistiioonnsa la imnda gvies,i bwilhitiyc ha tc paunb lic and news. controlled heating, at the temperature at 338 wsEWhhsoriswicteihsnn gsitto iHsuahasl on vSudidlkwdei r lbciltoesteo snke riNnvgoe.dte. sFigure 5.42 fbbFoaoioggildisun igrinne p a wo5irait.nti4gte.h2r t:t hpTalahts eist si cho obuats g bvsuid ti new ameilrelt ibtgheholtod pw cl ao sotkics KEY TERMS – Highlighted in bold within the running text and Why take the time to send a handwritten note? For a variety of reasons: the clearly defined at the point of first use. personal touch moves people, and it helps the communicator stand out from the crowd. It shows attention to detail and respect for others. It makes the recipient feel special, knowing that someone took the time to write a note. Like any other business communication, handwritten notes should be written At the end of each chapter: professionally. Make sure handwriting is neat and no words are misspelled. Here are some tips to use when sending a professional handwritten note. ■ Use appropriate notepaper: Plain white or ivory note cards are often best. If you are authorized to use company notepaper, do so. ■ Write a rough draft on plain paper to help organize your thoughts: If APPLY YOUR LEARNING – Cross-curricular projects for math, you’re not sure exactly what to say, ask a colleague for feedback. ■ The salutation should be formal: For example, “Dear Ms. Gonzales.” If the communicator is writing to someone with whomyou are on a first-name language arts, basis, it’s acceptable to write, “Dear Sam,” but salutations such as “Hey, buddy” are not appropriate. 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eedmhain hfppae t geli Civom su hl e liAwomlsontcmautirosa ods si se neeornnc aiunmta m oieoieaa o elt wulA tcl waaetn g fe re c rhltlytuc hgdinlctc.rh ,feakynlcotp lrc ts dme fhhh y _ethkieoetae deyee ss rr nhes o motweolghtt s wteo”spaea aan o- m,.oare f,doe o_r.ynpw”lp etao eec waPnihvm,i uah8vn na mw n tgv yehte ptr_ h hctef%t oeh2h nmldcroh eogdeoatA wytooaioos%tl e2snpoad_po oae ah7 ru ytrl ie rhpt%pesft4ac.to uA uhhn s p2teifatol tna_m%isitoa8larct atureitasiefn7e..hy b m g lasag sei s wpic ln esnBb_ottn stsy nztata asrieoyyec eaer .mgo toto .oic v crtyo_ga iyoanyrferr6sat Cuoh ,nh ttiowheese o e aosuen tat_wrhawnaafid?.u hleugaepru uon cae :erDsftgl tus e_vo oohdgaO rriri1 t esn rbusupnefrs ieeo. r ir aio tsac)i¼i_rdnnes onanFgpse,yntanm,e tr dl l u t eopo2h. cetgl “etn vlgeiao aie“witn eu S n cefaoe s inet te,a ebneeWrcttincdt asner eafu lwhthtoetrxbredriaailhAoaltin s ghiiate mlneeyoyromtlpsi scc ? raap ois.ens paranoohos nor ml hed” htoo gkmoo eeeu uudn npo tnoano.Vp or rrnh”etta7nilC.t p clw’ f sesp yeNe zxsyou. lad BrDo - app fyeI.gotb. nrneeaWei Thnn raoeaSeteelhtoOlillfaoisvcis wetln-f stepeeor r i_ warrpgoncplnohe_ la ibapcoiettneu_pnanorc melhashAm_iir sglmiCa.e zt _eaom ntBh esa rh _.m,narvto 8ce-Cuaip_f eoaawc ot.ulnonra_e Du na ainirnr nbn_s. ri ucid 1 nThvtaa_e 1ctlateldm eo pta ieae|xryi a etnr ePeA nagiorosopnn. tvmaont Bsiepacjaon.n?act rrepiaeC.ouigsulasrrze. lane eDocsagia tsa ttcdc.sin aoioir ieen oafasnoo_ad lmn.gnnle nn_tr Ge.mdeaa_roo cllaifnt _uai .tnnp_napssf r t_lotiooa_rcofc ns_m.eapg_ daeu_wu- oa irpgdelesee , sips ockalelne db y a 458 Supplements: Teacher’s Wraparound Edition The unique Teacher’s Wraparound Edition was designed with input from educators and industry professionals to help teachers be more prepared in less time. The Teacher’s Wraparound Edition includes the complete Student Edition in conjunction with point-of-use teaching notes, strategies, and review tips. Skills extensions and critical-thinking activities challenge students by expanding upon what they are learning in the Student Edition. Activity Guide The Activity Guide contains a wealth of additional lab and classroom activities to supple- ment the activities in the Student Edition. It includes critical-thinking activities that review and enhance the text learning, as well as hands-on application activities that give students more opportunities to experience the course content interactively. Separate books for Level 1 and Level 2. Test Book with ExamView® Assessment Suite CD-ROM The comprehensive test bank includes objective and short answer questions for both Levels of the Student Text. Questions are provided in print format for duplication with separate answers keys, as well as on CD in ExamView® software for creating randomized and customized exams. Separate books for Level 1 and Level 2. Teacher’s Resource CD A complete media CD supports the teaching package. It includes PowerPoint® presen- tations, videos, and interactive media for each chapter, as well as point-of-use teaching notes and tips, answers, and class/lab set-up information for the activities in the student Activity Guide. Separate CDs for Level 1 and Level 2. CourseSmart Textbooks Online The CourseSmart Textbooks Online enable students to access the textbook they use in class from home or anywhere with an Internet connection. CourseSmart eTextbooks give schools an affordable alternative to providing students with the essential learning resourc- es they need to succeed. And, with a CourseSmart eTextbook, students can search the text, make notes online, print out reading assignments that incorporate lecture notes, and bookmark important passages for later review. For more information, or to subscribe to the CourseSmart eTextbook, visit www.coursesmart.com. Additional Supplements The Companion Web site includes student resources and additional activities, such as crossword puzzles, essay questions, and self-grading quizzes. To access the Companion Web site, please visit http://www.pearsonhighered.com/nra. Recipe Cards are printed on laminated cards for durability and ease of use. iixx
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