Effective Human Relations: Interpersonal and Organizational Applications

475 Pages·2011·11.8 MB·English

by  Barry Reece (Author)

Effective Human Relations
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Effective Human Relations
Interpersonal and Organizational Applications
ELEVENTH EDITION
BARRY L. REECE, EMERITUS
Virginia Polytechnic Institute and State University
RHONDA BRANDT
KAREN F. HOWIE
Northwestern Michigan College
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
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Brief Contents
1
PART HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH
AND CAREER SUCCESS 1
1 Introduction to Human Relations 3
2 Improving Personal and Organizational Communications 25
2
PART CAREER SUCCESS BEGINS WITH KNOWING YOURSELF 49
3 Understanding Your Communication Style 51
4 Building High Self-Esteem 77
5 Personal Values Influence Ethical Choices 99
6 Attitudes Can Shape Your Life 121
7 Motivating Yourself and Others 141
3
PART PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS 163
8 Improving Interpersonal Relations with Constructive
Self-Disclosure 165
9 Achieving Emotional Balance in a Chaotic World 187
10 Building Stronger Relationships with Positive Energy 209
11 Developing a Professional Presence 229
PART 4 IF WE ALL WORK TOGETHER… 251
12 Team Building: A Leadership Strategy 253
13 Resolving Conflict and Dealing with Difficult People 277
5
PART SPECIAL CHALLENGES IN HUMAN RELATIONS 301
14 Responding to Personal and Work-Related Stress 303
15 Valuing Work Force Diversity 325
16 The Changing Roles of Men and Women 349
6
PART YOU CAN PLAN FOR SUCCESS 375
17 A Life Plan for Effective Human Relations 377
vii
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Contents
About theAuthors xv
Preface xvii
1
PART HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH
AND CAREER SUCCESS 1
1
CHAPTER
Introduction to Human Relations ............................................. 3
The Nature,Purpose, andImportance of Human Relations 4
MajorDevelopments ThatGiveNew Importance to HumanRelations 5
The ForcesInfluencing BehavioratWork 10
The Development of theHumanRelations Movement 13
MajorThemesinHuman Relations 16
Human Relations:Benefitsto You 19
LookingBack: ReviewingtheConcepts •OntheJobQ&A:SkillsYouCanTakeAnywhere •
KeyTerms•TryYourHand •InternetInsights
BelowtheSurface:InSearchofMeaningfulWork 23
ClosingCase:ChallengesintheNewEconomy 23
2
CHAPTER
Improving Personal and Organizational Communications........................ 25
Communication inaHigh-Tech World 26
The Communication Process 27
Communication Filters 28
Howto ImprovePersonal Communication 34
Communications inOrganizations 39
Communicating viaTechnology 40
LookingBack: ReviewingtheConcepts •OntheJobQ&A:Standing Outin theCrowd•
KeyTerms•TryYourHand •InternetInsights
BelowtheSurface:TheErosionofAttention 47
ClosingCase:CommunicationBreakdown 48
2
PART CAREER SUCCESS BEGINS WITH KNOWING YOURSELF 49
3
CHAPTER
Understanding Your Communication Style .................................... 51
Communication Styles: An Introduction 51
The Communication StyleModel 54
Versatility: TheThirdDimension 67
AFinal WordofCaution 70
ix