Effective and Creative Leadership in Diverse Workforces: Improving Organizational Performance and Culture in the Workplace

164 Pages·2019·2.665 MB·English

by  Bethany K. Mickahail, Carlos Tasso Eira de Aquino

Edited by
Bethany K. Mickahail
Carlos Tasso Eira de Aquino
Effective and Creative
Leadership in Diverse
Workforces
Improving Organizational
Performance and Culture
in the Workplace
Effective and Creative Leadership in Diverse
Workforces
Bethany K. Mickahail
Carlos Tasso Eira de Aquino
Editors
Effective and Creative
Leadership in Diverse
Workforces
Improving Organizational Performance
and Culture in the Workplace
Editors
Bethany K. Mickahail Carlos Tasso Eira de Aquino
Fellow, Royal Society of the Arts Campus Director, Capital Area
Doctoral Faculty at the College Campus
of Management & Technology Ana G. Mendez University System
Walden University Wheaton, MD, USA
Minneapolis, MN, USA
ISBN 978-3-030-02347-8 ISBN 978-3-030-02348-5 (eBook)
https://doi.org/10.1007/978-3-030-02348-5
Library of Congress Control Number: 2018960885
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer
Nature Switzerland AG 2019
This work is subject to copyright. All rights are solely and exclusively licensed by the
Publisher, whether the whole or part of the material is concerned, specifically the rights
of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction
on microfilms or in any other physical way, and transmission or information storage and
retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology
now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this
publication does not imply, even in the absence of a specific statement, that such names are
exempt from the relevant protective laws and regulations and therefore free for general use.
The publisher, the authors and the editors are safe to assume that the advice and
information in this book are believed to be true and accurate at the date of publication.
Neither the publisher nor the authors or the editors give a warranty, express or implied,
with respect to the material contained herein or for any errors or omissions that may have
been made. The publisher remains neutral with regard to jurisdictional claims in published
maps and institutional affiliations.
This Palgrave Macmillan imprint is published by the registered company Springer Nature
Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
A
cknowledgements
Special recognition and grateful accolades go out to Dr. Rilla Hynes and
Dr. Andrea Taylor for their heroic eleventh hour efforts on the manuscript.
Their sincere and talented work made this project flow and progress
on schedule.
v
c
ontents
1 Introduction 1
Carlos Tasso Eira de Aquino PhD
2 Relationships Among Leadership, Organizational
Culture, and Support for Innovation 11
Andrea Taylor DM, Felix Santiago DM and Rilla Hynes DM
3 Leadership and Diversity Implementation 43
Rose Littlejohn DM
4 Leadership, Culture, and Innovation 65
Rilla Hynes DM and Bethany K. Mickahail PhD, FRSA
5 Leadership, Growth, and the Future 101
Andrea Taylor DM, Felix Santiago DM,
Josephine Hauer PhD, Rilla Hynes DM
and Bethany K. Mickahail PhD, FRSA
Index 155
vii
c
ontributors
C.T. E. de Aquino PhD, Campus Director, Capital Area Campus, Ana
G. Mendez University System, Wheaton, MD, USA
Josephine Hauer PhD, Fellow, Center for Health and Nursing
Research & Advanced Dissertation Chair, School of Advanced Studies
(SAS) University of Phoenix, University of Phoenix, Phoenix, AZ, USA
Rilla Hynes DM, Associate Faculty, University of Phoenix, Phoenix,
AZ, USA
Rose Littlejohn DM, Managing Director, PricewaterhouseCoopers,
New York, NY, USA
Bethany K. Mickahail PhD, FRSA, Fellow, Royal Society of the Arts,
Doctoral Faculty at the College of Management & Technology, Walden
University, Minneapolis, MN, USA
Felix Santiago DM, Strategic Guard Consulting, LLC, San Antonio,
TX, USA
Andrea Taylor DM, Senior Analyst, Human Systems, US Army Natick
Soldier RDEC, Natick, MA, USA
ix
l f
ist of igures
Fig. 1.1 Book overview of the concepts of diversity and communication 6
Fig. 2.1 Overview of this chapter (Taylor, 2018) 20
Fig. 2.2 Diversity and knowledge exchange processes (modified from
Hajro et al., 2017) 23
Fig. 2.3 Building an innovative climate (Taylor, 2018) 33
Fig. 2.4 Overview of the themes from Boston Engineering case study
(Taylor et al., 2018) 35
Fig. 4.1 Creative leadership 68
Fig. 5.1 Leadership and innovation that leverages a group’s passion
(Taylor, 2018) 110
Fig. 5.2 Leadership challenges and diversity employment (Taylor, 2018) 112
Fig. 5.3 Leadership challenges in context with change and diversity
(Taylor, 2018) 113
xi
l t
ist of Ables
Table 4.1 Leadership style traits (Carnabuci et al., 2018; Hynes &
Mickahail, 2018; Mainemelis et al., 2015) 75
Table 4.2 Organizational culture comparison (Ailey et al., 2016;
Hernandez, 2017; Hynes & Mickahail, 2018) 83
Table 5.1 Representative roles created by AI (modified Wilson
et al., 2017) 142
xiii
CHAPTER 1
Introduction
Carlos Tasso Eira de Aquino PhD
More and more the topic of Diversity and Inclusion (D&I) has an
ever-prominent role. Companies and organizations all over the world are
constantly searching for professionals who are fully prepared to address
all multi-cultural, multi-generational, and other challenges created by a
diverse workforce driving our global marketplace.
In today’s workforce, employees belong to various age groups, races
and ethnicities, genders, and have different sexual orientation. They lead,
manage, think, and learn in diverse ways. There are people in full com-
mand of their physical abilities working side by side with employees with
other disabilities. And they are people with distinct values from many
cultures who are responsible for leading dynamic companies and organi-
zations through initiation, survival and success.
Employees are more likely than ever before to work with other
employees with assorted demographic or functional backgrounds. It is
almost impossible to find a company’s workforce and customer base that
are not influenced by diversity. Yet, many organizations fail to harness
the full potential of their diverse workforces. Clearly, a comprehensive
understanding of how employees react toward diversity in the workplace,
C. T. E. de Aquino (*)
Campus, Director, Capital Area Campus, Ana G. Mendez University System,
Wheaton, MD, USA
© The Author(s) 2019 1
B. K. Mickahail and C. T. E. de Aquino (eds.),
Effective and Creative Leadership in Diverse Workforces,
https://doi.org/10.1007/978-3-030-02348-5_1