Domestic Tourism and Hospitality Management: Issues, Scope, and Challenges amid the COVID-19 Pandemic

256 Pages·2022·9.408 MB·English

by  Debasish Batabyal, Dillip Kumar Das

DOMESTIC TOURISM AND

HOSPITALITY MANAGEMENT

Issues, Scope, and Challenges amid
the COVID-19 Pandemic

DOMESTIC TOURISM AND

HOSPITALITY MANAGEMENT

Issues, Scope, and Challenges amid
the COVID-19 Pandemic
Edited by
Debasish Batabyal, PhD

Dillip Kumar Das, PhD
First edition published 2023
Apple Academic Press Inc. CRC Press
1265 Goldenrod Circle, NE, 6000 Broken Sound Parkway NW,
Palm Bay, FL 32905 USA Suite 300, Boca Raton, FL 33487-2742 USA
760 Laurentian Drive, Unit 19, 4 Park Square, Milton Park,
Burlington, ON L7N 0A4, CANADA Abingdon, Oxon, OX14 4RN UK
© 2023 by Apple Academic Press, Inc.
Apple Academic Press exclusively co-publishes with CRC Press, an imprint of Taylor & Francis Group, LLC
Reasonable efforts have been made to publish reliable data and information, but the authors, editors, and publisher cannot
assume responsibility for the validity of all materials or the consequences of their use. The authors, editors, and publishers
have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders
if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged, please write
and let us know so we may rectify in any future reprint.
Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized
in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying,
microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers.
For permission to photocopy or use material electronically from this work, access www.copyright.com or contact the Copyright
Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. For works that are not available on
CCC please contact [email protected]
Trademark notice: Product or corporate names may be trademarks or registered trademarks and are used only for identification
and explanation without intent to infringe.
Library and Archives Canada Cataloguing in Publication
Title: Domestic tourism and hospitality management : issues, scope, and challenges amid the COVID-19 pandemic /
edited by Debasish Batabyal, PhD, Dillip Kumar Das, PhD.
Names: Batabyal, Debasish, 1978- editor. | Das, Dilip Kumar, 1974- editor.
Description: First edition. | Includes bibliographical references and index.
Identifiers: Canadiana (print) 20220280894 | Canadiana (ebook) 20220280932 | ISBN 9781774910566 (hardcover) |
ISBN 9781774910573 (softcover) | ISBN 9781003283331 (ebook)
Subjects: LCSH: Tourism—Management—Case studies. | LCSH: Hospitality industry—Management—Case
studies. | LCSH: COVID-19 Pandemic, 2020-—Economic aspects—Case studies. | LCGFT: Case studies.
Classification: LCC G155.A1 D66 2023 | DDC 910—dc23
Library of Congress Cataloging-in-Publication Data
CIP data on file with US Library of C o ngress
ISBN: 978-1-77491-056-6 (hbk)
ISBN: 978-1-77491-057-3 (pbk)
ISBN: 978-1-00328-333-1 (ebk)
About the Editors

Debasish Batabyal, PhD, has been teaching travel and tourism
management at the Department of Travel and Tourism, Amity University,
Kolkata, West Bengal, India. A postgraduate in Business Management with
a specialization in tourism from the University of Burdwan, Dr. Batabyal
received his doctorate degree from the same university. His areas of
research interest include e-tourism, sustainable tourism and social solidarity
economy, and destination development and planning. He has written two
books and edited two more with reputed international publishing houses.
He has published a number of research articles in internationally reputed
journals of social science, including the Indian Journal of Marketing,
South Asian Journal of Tourism and Heritage, IJARBEST, Journal of
Emerging Technologies and Research, and also in various edited volumes.
He has also co-authored a chapter in District Human Development Report
(UNDP and Govt. of West Bengal) and District Gazetteer Report (Govt.
of West Bengal). In recent times, he has been awarded ILO’s South-South
Triangular Cooperation (SSTC) scholarship to participate in the 11th
Social and Solidarity Economy Academy in Madrid, Spain.
Dillip Kumar Das, PhD, is Associate Professor and Head of the
Department of Tourism Management, The University of Burdwan,
Burdwan, West Bengal, India. He has been associated with this university
since 2005. He has also served as Associate Professor and Head of the
Department of Department of Tourism Management Sikkim Central
University, Gangtok, Sikkim, India. The author has 20 years of teaching
experience in business programs and more than 13 years of research
experience. So far, six PhD scholars and one MPhil scholar have been
awarded degrees under his supervision and guidance. Dr. Das has
contributed over 48 research papers in reputed national and international
vi About the Editors
refereed, peer-reviewed journals and proceedings and has edited three
research handbooks from Springer, IGI-Global USA, and Apple Academic
Press. Dr. Das has also published a textbook on tourism management
with Sage Publications. He is a reviewer for several refereed journals of
international repute. His areas of research interest include eco- tourism,
tourism impact studies, travel agency management, and international air
fare and ticketing.
Contents

Contributors ......................................................................................................... ix

Abbreviations ....................................................................................................... xi

Acknowledgment ................................................................................................ xiii

Preface .................................................................................................................xv

1. Resiliency or Regression? A Case Study Analysis of the

Impact of Coronavirus (COVID-19) on Tourism-Dependent

Economies in the United States .................................................................. 1

Maryann Conrad and Erika Cornelius Smith
2. Recent Perceptions on Tourism Happiness Index Due to the

Coronavirus Pandemic ............................................................................. 29

Debasish Batabyal and Chanchal Dey
3. Tourist Perception on Quality Dimensions in the

Hotel Industry in Tagore’s Shantiniketan............................................... 39

Somnath Chatterjee
4. Impact of the COVID-19 Health Crisis on Mass Tourism and

Flight Shame Protest Movements ............................................................51

Jocelyne Napoli and Sébastien Dépasse
5. Indian Tourism Business amid the COVID-19 Pandemic:

An Economic Outlook............................................................................... 69

Rajdeep Deb and Pankaj Kumar
6. Analysis Based on the Industry of the Hotel Sector in

Mexico: Posadas Case ............................................................................... 81

José G. Vargas-Hernández and Kurt Tonatiuh Winkler Benítez
7. Revisiting Alternative Tourism and Excursion Destination

Market in India: An Assessment amidst the COVID-19 Pandemic ..... 97

Debasish Batabyal, Dillip Kumar Das, and Rama Verma
8. A New World During COVID-19: Employability Skills in

Tourism, Hospitality, and Events Organizations ..................................111

Janice Scarinci, Josephine Pryce, and K. Thirumaran
viii Contents
9. Greener Recovery from Pandemic Effects: Development of a

Sustainable and Resilient Destination Economy ..................................135

Prasenjit Kumar Mandal and Premangshu Ckakrabarty
10. A Study of Consumer Awareness for Green Tourism in

New Normal India ................................................................................... 149

Pratim Chatterjee and Shatrajit Goswami
11. Uttar Pradesh Tourism Policy 2018: How Effective and

Efficient Can It Be? ................................................................................. 163

Abhimanyu Awasthi and Akshay Nain
12. Pandemic 2020 and Its Effects on the Tourism Industry and

the Livelihood of Households of the Sundarbans, India ..................... 175

Sankar Kumar Mukherjee
13. COVID-19 Outbreak and Its Impacts on Selling of

Temple Foods: A Study Based on Lord Ananta Basudev

Temple, Bhubneswar, Odisha ................................................................. 191

Susanta Ranjan Chaini
14. Evaluating the Role of Government for Promoting

Buddhist Tourism after the COVID-19 Pandemic with

Special Reference to the State of Bihar, India ...................................... 207

Tripti Kumari
Index ................................................................................................................. 233
Contributors

Abhimanyu Awasthi
Amity School of Hospitality, Amity University Haryana, India
Debasish Batabyal
Amity Institute of Travel & Tourism, Amity University, Kolkata, West Bengal, India
Kurt Tonatiuh Winkler Benítez
Maestría en Negocios y Estudios Económicos, Centro Universitario de Ciencias Económico
Administrativas, Universidad de Guadalajara, Periférico Norte 799 Edif. G201-7 Núcleo
Universitario los Belenes, Zapopan, Jalisco 45100, Mexico
Susanta Ranjan Chaini
Faculty of Hotel & Tourism Management, SGT University, Gurugram, Haryana, India
Pratim Chatterjee
Amity University, Kolkata, West Bengal, India
Somnath Chatterjee
Department of Management and Business Administration, Aliah University, ll-A/27, Action Area II,
Newtown, Kolkata 700156, West Bengal, India; E-mail: [email protected]
Premangshu Ckakrabarty
Visva-Bharati, Shantiniketan, West Bengal, India
Maryann Conrad
Nichols College, Dudley, Massachusetts
Dillip Kumar Das
Department of Tourism Management, University of Burdwan, India
Rajdeep Deb
Department of Tourism & Hospitality Management, Mizoram University, Aizawl, Mizoram, India
Sébastien Dépasse
University of Toulouse, Toulouse, France
Chanchal Dey
Department of Humanities, College of Engineering and Management, Kolaghat, West Bengal, India
Shatrajit Goswami
SRM University, Gangtok, Sikkim, India
José G. Vargas-Hernández
Departamento de Administración, Centro Universitario de Ciencias Económico-Administrativas.
Universidad de Guadalajara, Periférico Norte 799 Edif. G201-7 Núcleo Universitario los Belenes,
Zapopan, Jalisco 45100, México
Pankaj Kumar
Department of Tourism & Hospitality Management, Mizoram University, Aizawl, Mizoram, India