Delivering knock your socks off service PDF
193 Pages·2003·0.975 MB·English
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
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Description:
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
