Contingency Planning and Disaster Recovery: A Small Business Guide PDF
Preview Contingency Planning and Disaster Recovery: A Small Business Guide
Contingency Planning and Disaster Recovery A Small Business Guide Donna R. Childs Stefan Dietrich John Wiley & Sons, Inc. Contingency Planning and Disaster Recovery Contingency Planning and Disaster Recovery A Small Business Guide Donna R. Childs Stefan Dietrich John Wiley & Sons, Inc. This book is printed on acid-free paper. Copyright © 2002 by John Wiley & Sons. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permis- sion of the Publisher, or authorization through payment of the appropriate per- copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201- 748-6011, fax 201-748-6008, e-mail: [email protected]. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a profes- sional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services, or technical support, please contact our Customer Care Department within the United States at 800-762-2974, outside the United States at 317-572-3993 or fax 317-572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data: Childs, Donna R. Contingency planning and disaster recovery : a small business guide / by Donna R. Childs, Stefan Dietrich. p. cm. Includes bibliographical references and index. ISBN 0-471-23613-6 (cloth : alk. paper) 1. Emergency management. 2. Small business—Planning. I. Dietrich, Stefan, 1963— II. Title. HV551.2.C45 2002 658.4'77—dc212002031115 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 ABOUT THE AUTHORS Donna R. Childs is the founder, president, and chief executive officer of Childs Capital, LLC, a Wall Street firm dedicated to poverty alleviation through economic development. She holds a B.S. from Yale University, an M.A. in International Economics and Finance from Brandeis Univer- sity, and an M.B.A. from Columbia Business School. Prior to establish- ing Childs Capital, she had 15 years of experience in finance and risk management. She began her career as a research associate in the finance department at the Harvard Business School, was an investment banker in the financial institutions group of Goldman, Sachs & Company, and, more recently, was a director and member of senior management of the Swiss Reinsurance Group in Zurich, Switzerland. A recognized author- ity on risk finance, Ms. Childs was the associate editor of Risk Financier and a frequent speaker at reinsurance industry conferences. Stefan Dietrich majored in Computer Solutions and Aerospace Engineer- ing as an undergraduate, and received a diploma and doctorate, summa cum laude, from the University of Stuttgart in Germany. He was a lead developer of the hypersonic aircraft program of the German National Aerospace Establishment in Göttingen, Germany, and then served as the lead developer for one of the U.S. National Science Foundation’s“Grand Challenge” supercomputer projects undertaken at Cornell University, then one of the world’s largest and most complex computer systems. As a senior executive at Deutsche Bank, Dr. Dietrich contributed to the disaster recovery and contingency planning for one of the largest trad- ing floors in Europe as a consequence of the bomb attack on Bishopsgate in London. Most recently, he served as the chief operating officer and executive vice president of a technology start-up company in New York City. He currently advises small businesses with respect to their informa- tion technology infrastructures and disaster recovery procedures. v CONTENTS Acknowledgments ix Assignment of Authors’ Royalties xiii Preface xv Introduction 1 Chapter 1: Preparation 11 Chapter 2: Response 95 Chapter 3: Recovery 137 Chapter 4: Sample IT Solutions 191 Epilogue 209 Appendix: Basic Safety Practices 211 Resources 233 Glossary 239 Index 255 vii
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