Company to Company: A Task-Based Approach to Business Emails, Letters and Faxes in English Student's book

129 Pages·2016·46.67 MB·English

by  Littlejohn А.

Professional English

Company to Company

A task-based approach to business emails, letters and faxes

Student's Book

Andrew Littlejohn
Company to Company

A task-based approach to business

Fourth Edition

letters and faxes

Student's Book
Andrew Littlejohn

fs MBRIDGE
Gp CAMBRIDGE
Camr dae, New Yook, Mebourne, Madr, Cae Town, Sivgapone, Si

Camibedge Unive ess
The Faishugh Bu cng, Cantviege CB2 BRU, UK

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Permision af Cc nbuede criy

Ties padished 2005
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afore; Dis, aged yb alert ade be wry of theft eSitin of bs

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Shc den, tere’ eee be thd eatin

Acknowledgements

ri Daan Hick, wane aenay ard sgn frst goer he ie ll
the Al Jala, rartcnlary Anne sad Youn and he stat at Arshian Flectencs
‘sho helped se with origas! sues mre. Cam sl idebte ro mus poo at
{CL sevp over the seam nae pen aseel pander spp. Fae tbat
tektion, Fook parity Hes thang Tare Abr, Pi Jones and Cations
Sats row, eho ese zk epee pene radeon,

The atl aed pulilhsis would seo lke so shank che allowing people at

tencing unt ln bave gen very wl eedback on Compe tu Champry: Ball
Schnel, Csravidges Bal College, Sarton Wald; eibh Council, Mich
Cand Fustosnce; Collate Eg Sadly Cente, Jn Corba, Kep Engh
Tosti Seren, Sone, Gone: Hong, Onlors 8. Hayes, Sewcsee
Pafiscie lingua Seaool oF Languages, Hose; Murchnor Yolksbockschus,
Musics Grant Trews Ons, Jas Tn Wage, The Neva Sue Spee
Takes; Pao Set, Thal Arm Wel Swern Vi Baar, Ono
pan. Thanks ano Fete Dean, Wall Capel, Sarak Aly, [ashvee Raman,
Flan Shana CLP Jones Dale a Anse Macs or eames

Note on the Fourth Edition

or the fare osinion uf Coonpany es Cans, bork the Sees ook ath
“Tegcers Bowk bare been sents esr wick iproverces inthe design Mins
sxtnons have also been made the cext The cous includes ne guisance Sk
Srining ens, isn sre Amsrcan Unghsh wage, tl, lvls oro ay sad
politeness. customer serze lazenage ang 32 respoadiag m inations. 13° of
puagrals od othr langusge points. Iwo ae setions ave 2 added to acho:
evs the sedents’ aby tose esi orn work. All the natn incoad
in previous editions ae tll ts of coats, icludog the seat tasks at the sett
fel isthe uel eh Ue Si

‘ecto and The wstng proces ction

We welcome your comments on ting Comory fo Cumbany Hease wre 70 Anew
Londen 11, Camber Lirieraty ea, The I dithnrsh Beibng. Saaksshie
ond, came CY BRU, Taglar Faye “24 1295 529084 ema
heme ong

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sri, sets ands AZ. FLT ethology are ave
Contents

Nir
Making
enquiries

| usr
prope

UNITS
Contacting

uvir4
When things
go 108g

Scknowledgements and! Note an te Font Vito
othe seodent

1A Stuy section
Emile, open se loving s meine, ules Indy taking for
susd sending itoemation, email sly 32ina police

1H Activity sections Misplaces orders

Siembrouck BVIM have ceived ch
gid ABC Deitks Machines) Lad, W?

wna gods 0 the Gouse Hote
ue shod they da?

16 The rvting prcess Goring lp

2A. Stuy soto
Ascent ors a mass Iii lenin a mesne
cereal sven

2B Activity sections A busines rip
Ngalra tte awange meetings th the office oF Leong Bless
in Hong Kong and Singapone. Howse, nes events cause dficaes,

26 the writing procest Steps in weting 3 mesiaze

1A Stay section
Refering. giving goodibad news, saying what yor cansarnoe 6,
od American English, paragraphs

mang cesens, Britsh

SB eto seetions Holy ie
‘Western Tr
Su ehere are prem wit the tt brass, Sar Fess
asd Golen Hokidaes

se hail holiday Te prounvoC rar;

3G The riding proces: Weiting a ple

4A Stay section
Tater Livan, che eve, ming al compli, making a poise,
‘warning, ming sions complaints

WB Activiry sections Who's responsi
The heacig system: ar Fexfects Le explodes. Who respursiie
sua Warm BV of Haxer AG,

$0 The writing press: Ria belows. vn wie

46

4

46
unr s
Getting things
done

LIE 6
Maintaining

usu
Customer

UNI
Product
promotion

SA Stuy set
FReursting setion,spelogising, Gen

SU Activity sctions bro quote to ale

Taveidis 2 luge quantity of eable, bat the
supalits, Mises Cables Ltd ane Harton Eleseries, has
proalems in delivering

SC The writing process Deaton

8. Sey soctton
Pessona’ business lees
secepring amd éecining

ails, operingosing, tvting,

{6B Activity section: Repair ceplac
Jeartos SA use sore rather old eguipmenc in thet faceorg. Shoal
aincering to venir co ask Alpha Food Machi

(66 ‘The writng process: Cocks your nur (1)

Stud cecton
Informal business leter,infermal wring sve, replying to

its. asin ne

7H Acsinitysetions & crc ce’
‘Wainman Fad have serious ens pb al wean tr buy
paper ereit ro, Noetscm Papersocks. Hoses, 2 aeerence
fromm Latino Inks Led makes the situation compli

70 ‘the writing proces: Checking your worl 2

A Sindy secon
Arresging and confising meeting, placing orders, cecal
ression ad conslidaton

A Activity section: A rae Fir
Massari Tesco Tal want Agredtaral Supple Ua Elia
revise les, bat wu sp so parti a Ue
tein Trace Fee

SC The writing proces: Chocking your work 13

Role cards
Summary of usta phrases ané mais point
Rompe sar

Tes of model haters, smalls and key words
Totter and email Laon guide
To the student

Phe weal hi rt Teac, et)

tay 2 Compan yrs very dlrs fr eer Hols hoe ye Have
tsa earn Frisk, it nay “ep yor: eae ts reiation Fist

he Ik Is ena ait sd the enor i

Session A ithe Sy ection. At Fae bexnning of fe sston cam 6 lf est
sue You sa then ear ph

in the farm of eter ema ory

‘iting besivescortesnulene, Aree el the sction, there aoe er in
vere, These brining and eng exer wl show ou oe mach vou hee
esr the seen

Section I 6 the Astin aston, Is helps you practise wring na ‘sl
Hae, yn ste eveything ou learned sn See" hehe ae the
sone gop Fac praap ine oF ars compan ina Bowness
Sstuacon for esamle, baying 0” selling someting, wove group, sou have so wit
esas tthe atte sompanis’ ting the role crs atte Rake che bos ate
Pape 8). Thee are tive cards foreach rap in exch anny, and sear seach wl
‘all :01 which cad 0 look at next. The fol cards and e's mestages (ss 30u 2c
From her rue eve yo new cman end easter, yo wo has 8
ecsions beore you mite, Yous company is Uyite to ge is business done. 0 vou
‘el have to thik and write ce gules 8 9%,
[eget maxims bese tot te getty samporsnt tha everyone ia your
szoup writes, Once Se activ is oF. yon ca Tock bce st your Own siessages and
he messages wee by otoystdeass eo ssf yeu can ip

Section € is The seriing process section Tis shots you Sow you can devlap your
aloes in wetize tow sou can paw ard evie tes sad help yours to se
Serer ng ie

Act back ot the ho, tes ian Iden of mae eters, em ana hey words
char Ye cE us in ols, at wos oF at home. Tas Wil bap you to “nd an exai=p
itr er eric ors paticuln word. Thee i als 8 Seema of seid pases and
tn ins rors ccd isan Lele nd email agua ide,

We hops le ot con his ook ad no sing
Unit 1 Making enquiries

1A Study
section alg trae seing oration

1 boing pate

Test yourselt
Youwoct new penter for your computer Yawhave acon an acer omen orth
Shlor LX48. Vin an emo Compa Wd, selon eer aukwen ena ak
rer sua peter ct rt Hee king wl oe hel Ne
somp ein ema una ubjec reac, mars ot ven any cts #7 nord)

‘han yee nated, he mss yur he el ston

1.1 Intercity Bank ask for catalogues

Read this messageand the one on page 8
2 Why does Jie Tong west thea?

Ib Metanaki is sng sors i the pent and sortie i ir, Wh?
© Why do sou hick

ta Farmahina fers dusat S webaad

et : Bel
Pe Pee Oe |

Ta pre erage
fee bee lee teehee
‘Coote selene

|] eae can you seu our caralogas nth es as and coer or hese

lever Lone
Ine Ba ple

Saati 8

[ners 1196

Indone

Tal b0 376008

Fac 01 7872
‘senior gbark comtncents
SE
lee on ena necro
fron StubicS hanna be tse

Dear Ms Long

“Thankyou for your ema. am sending some catsogues to you
‘olay which show details ofthe office equipment we ean supply,

You can also see details of ll our products on our website
We ofer a 5% dicoune for orders
rade though our website, lam araching 3 copy of our price lt.

Please contact me fyou have any questions or would like some
advice,

Yours sincerely
S.Basuli

Sales Executive

Jara Furmishings

[plan Arjuna 7

Jplare 11190

“Tel [phone]

Fax [phone]
swevoakarsaturishings com

1.2 Em

1 Look back atthe to emails and match each item (7) ro the corsest
seaming 2).

the basics

1s 1 Adocumect oe we ile pus wa to seed wit the cal
2 Fem & The mote sad sa adeno de pesos you ze wing
3 suet € The ame sad sna adress of yu saa to sen a
1 “blind copy to fe tae other pane who cave he en

vt eta is puvson ln is stned a oy
5 Bes 4 Your fell aan, addets and otter des at we aes
pat atthe cid ol your
«¢The topie you ue weg aloe
6 Amashed FP Your mame and em
7 Signecue qT

2. Notice the layout ofthe ena messages.
‘Where dows sac paragraph stan? we me 2ft morpie dey ane sactencest
1b Horw aretha paragraplspurswl? £Y & OB apace

I
1.3 Dear... / Yours .

Here are some was lu stat your message.

Du Sir toma ify 9 rat now his a
Doar Mud foameman ayou donot kro her mame
Ws Sth toa manied or vnmaied wana

Scars Sch foamamed ws
Dear lot toa ten:

Writing tip Be careful ov you open a mss
+ Do netuse ei
+ Unis you know thats worn ares tobe eld Ais or fe, wee Me

site witha fistrame fo Daor it Johoisret canect

‘The way you close a message depends on how you open it

sr Sr or Macare Yeu tatty
Deer halts Miss Srth Yous snl
Dette Beet wishes

vose the eorrect clone from the box for each of the wpenings (as

Te wih Yours fachfaly Yours scaly

3. Dear Sins Win
1 Dear Malo
© Dear Mix Heese
4 Dear Sosirn

1.4. Subject headings

ing tip. Mn businewsas rceive hundred of emails every doy, Untorustay «lot oF abe
rreseages ae jurk nal usuely agveriang Many peosle co ave o2en these
rreeages ~ they de sta ther atsiont sy. Fr this reason vacant tat your
‘orale have schooler subiactrecding wt Je the eader to opan ine
‘meseage, Tris ean alse hel to ensure that tothe gt parser

ay Con Seem

ari tae