Table Of Content

Cisco HCM-F Service-Specific Alarms • CiscoAuditEventService, page 2 • CiscoCDP, page 4 • CiscoCDPAgent, page 5 • CiscoCertificateExpiryMonitor, page 5 • CiscoDRFLocalorMaster, page 10 • CiscoHCSDMA-SAService, page 23 • CiscoHCSCUCDMSyncService, page 27 • CiscoHCSFulfillmentService, page 30 • CiscoHCSIPAService, page 32 • CiscoHCSLicenseManagerService, page 40 • CiscoHCSProvisioningAdapterService, page 44 • CiscoHCSServiceInventory, page 45 • CiscoHCSUCSMSyncService, page 53 • CiscoHCSvCenterSyncService, page 63 • CiscoRISDataCollector, page 73 • CiscoRTMTWebService, page 75 • CiscoSyslogAgent, page 76 • CiscoTraceCollectionService, page 77 Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 1 Cisco HCM-F Service-Specific Alarms Cisco Audit Event Service Cisco Audit Event Service AdministrativeEvent Table 1: AdministrativeEvent Description Auditeventisgeneratedbythisapplication. Explanation Failedtowriteintotheprimaryfilepath. RecommendedAction Ensurethattheprimaryfilepathisvalidandthecorrespondingdrive hassufficientdiskspace.Also,makesurethatthepathhassecurity permissionssimilartodefaultlogfilepath. Parameter Type Help UserID String UserID ClientAddress String ClientAddress Severity String Severity EventType String EventType ResourceAccessed String ResourceAccessed EventStatus String EventStatus AuditDetails String AuditDetails ComponentID String ComponentID CompulsoryEvent String CompulsoryEvent AuditCategory String AuditCategory SecurityEvent Table 2: SecurityEvent Description Auditeventisgeneratedbythisapplication Explanation Failedtowriteintotheprimaryfilepath. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 2 Cisco HCM-F Service-Specific Alarms Cisco Audit Event Service RecommendedAction Ensurethattheprimaryfilepathisvalidandthecorrespondingdrive hassufficientdiskspace.Also,makesurethatthepathhassecurity permissionssimilartodefaultlogfilepath. Parameter Type Help UserID String UserID ClientAddress String ClientAddress Severity String Severity EventType String EventType ResourceAccessed String ResourceAccessed EventStatus String EventStatus AuditDetails String AuditDetails ComponentID String ComponentID CompulsoryEvent String CompulsoryEvent AuditCategory String AuditCategory CriticalEvent Table 3: CriticalEvent Description Auditeventisgeneratedbythisapplication Explanation Failedtowriteintotheprimaryfilepath. RecommendedAction Ensurethattheprimaryfilepathisvalidandthecorrespondingdrive hassufficientdiskspace.Also,makesurethatthepathhassecurity permissionssimilartodefaultlogfilepath. Parameter Type Help UserID String UserID ClientAddress String ClientAddress Severity String Severity Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 3 Cisco HCM-F Service-Specific Alarms Cisco CDP Parameter Type Help EventType String EventType ResourceAccessed String ResourceAccessed EventStatus String EventStatus AuditDetails String AuditDetails ComponentID String ComponentID CompulsoryEvent String CompulsoryEvent AuditCategory String AuditCategory Cisco CDP DUPLEX_MISMATCH Table 4: DUPLEX_MISMATCH Description DuplexMismatchAlarm Explanation ThisalarmisgeneratedbyCiscoCDPforaduplexmismatchbetween thelocalinterfaceandtheswitchinterface. RecommendedAction Ensurethatduplexsettingsaresettoautoorfullonboththelocaland switchinterfaces. Parameter Type Help SwitchDuplex String SwitchDuplexSettings LocalInterfaceDuplex String LocalInterfaceDuplexSettings Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 4 Cisco HCM-F Service-Specific Alarms Cisco CDP Agent Cisco CDP Agent DBConnectionFailure Table 5: DBConnectionFailure Description Failedtoconnecttodatabase. Explanation Anoperationtoconnecttothedatabasefailed. RecommendedAction Verifythatthedatabaseisrunning. JMSConnectionFailure Table 6: JMSConnectionFailure Description FailedtoconnecttoaJMSBroker. Explanation AserviceisfailingtoconnecttotheJMSbroker. RecommendedAction VerifythattheJMSbrokerisrunning. Cisco Certificate Expiry Monitor CertExpiryApproaching Table 7: CertExpiryApproaching Description Thisinformationalarmindicatesthatacertificatevalidityperiodis approachingandtheexpirydateiswithinthenotificationwindow configured. Explanation Certificateexpirydateisapproachingshortlyandcertificatewillbe invalid. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCSA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 5 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor Parameter Type Help Message String Message CertExpired Table 8: CertExpired Description Certificatehasexpiredandmustbechanged. Explanation Thevaliditydateforthespecifiedcertificateisoverandthecertificate isexpired. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,obtainafreshcertificatefromCAanduploaditto CiscoUnifiedCommunicationsManager. Parameter Type Help Message String Message CertValidLessthanADay Table 9: CertValidLessthanADay Description Thecertificateisabouttoexpireinlessthan24hoursorhasalready expired. Explanation Thevalidityofthecertificateindicatedinthenotificationmessageis lessthan24hours. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 6 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor CertValidfor7days Table 10: CertValidfor7days Description Thecertificatehasexpiredorwillexpireinlessthansevendays. Explanation Thecertificateisinvalidorvalidityofthecertificateindicatedinthe notificationislessthan7days. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message CertExpiryDebug Table 11: CertExpiryDebug Description Alarmtodebugcertificatemanagement. Explanation Alarmusedfordebugpurpose. RecommendedAction None Parameter Type Help Message String Message CertExpiryError Table 12: CertExpiryError Description Indicateserrorsincertificateexpirymonitorprocess. Explanation Certificateisexpiring. RecommendedAction Regenerateorre-importthecertificate. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 7 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor Parameter Type Help Message String Message CertValidityOver30Days Table 13: CertValidityOver30Days Description Indicatesthatcertificateexpiryisapproachingbutexpirydateismore than30days. Explanation Thisinformationalarmindicatesthatacertificatevalidityperiodis approachingandvalidityofthecertificateismorethan30days. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message CertValidLessThanMonth Table 14: CertValidLessThanMonth Description Alarmthatindicatescertificatewillexpirein30daysorless. Explanation Theexpirydateofthecertificateindicatedinthenotificationisless thanamonth. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 8 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor TomcatCertRegen Table 15: TomcatCertRegen Description AlarmthatindicatesthattheTomcatcertificateisregenerated. Explanation ThisalarmindicatesthattheTomcatcertificatehasbeenregenerated ortheCAsignedTomcatcertificatehasbeenuploaded. RecommendedAction RestarttheTomcatserviceforthenewTomcatcertificatetobeeffective. IfEMCCfeatureisenabledforthecommunicationacrosstheclusters, performthebulkcertificatemanagementprovisioningfortheTomcat unitfromCiscoUnifiedOSAdministrationWebpage. Parameter Type Help Message String Message CertificateRevoked Table 16: CertificateRevoked Description Indicatesthattherecentlyuploadedcertificateisrevokedandmustbe changedattheearliestopportunity. Explanation Thisalarmindicatesthattherecentlyuploadedthirdpartysigned certificateortrustcertificateisrevoked. RecommendedAction Deletetherevokedtrustcertificateandre-uploaditfromCiscoUnified OSAdministrationWebpage.Incaseofthirdpartysigned(own) certificate,justre-uploadthenewcertificate. Parameter Type Help Message String Message CertificateRevokationStatusByOCSP Table 17: CertificateRevokationStatusByOCSP Description IndicatesthatCiscoUnifiedCommunicationsManagercouldnot determinetheOCSPrevocationstatusoftherecentlyuploaded certificate. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 9 Cisco HCM-F Service-Specific Alarms Cisco DRF Local or Master Explanation ThisalarmindicatesthatCiscoUnifiedCommunicationsManagerfailed todeterminetherevocationstatusoftherecentlyuploadedthirdparty signedcertificateortrustcertificate. RecommendedAction Evaluatethereasonforthecertificaterevocationfailure.Deleteand re-uploadthecertificate,ifrequired. Parameter Type Help Message String Message Cisco DRF Local or Master DRFTruststoreMissing Table 18: DRFTruststoreMissing Description DRFusesipsectruststorecertificateforsecuringcommunication betweentheMAandLAservice.Thiscertificateismissingonthenode. Explanation DRFusesipsectruststorecertificateforsecuringcommunication betweentheMAandLAservice.Thiscertificateismissingonthenode. Therefore,DRFLAcannotconnecttoMA. RecommendedAction Downloadtheipsec.pemfilefromPublisher,uploaditasipsec-trust onlyonthemissingnode,thenrestarttheCiscoDRFLocalservice. Parameter Type Help Reason String Reasonforerror DRFUnknownClient Table 19: DRFUnknownClient Description TheDRFMasterAgentrunningonthePublisherhasreceivedaclient connectionrequestfromanunknownserveroutsidethecluster.The requesthasbeenrejected. Explanation TheDRFMasterAgentrunningonthePublisherhasreceivedaclient connectionrequestfromanunknownserveroutsidethecluster.The requesthasbeenrejected. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 10

Description:
The DRF backup process failed due to backup device error. Explanation. Ensure that the proper device has been specified in the DRF configuration. Recommended Action. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1). 13. Cisco HCM-F Service-Specific
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Cisco HCM-F Service-Specific Alarms • CiscoAuditEventService, page 2 • CiscoCDP, page 4 • CiscoCDPAgent, page 5 • CiscoCertificateExpiryMonitor, page 5 • CiscoDRFLocalorMaster, page 10 • CiscoHCSDMA-SAService, page 23 • CiscoHCSCUCDMSyncService, page 27 • CiscoHCSFulfillmentService, page 30 • CiscoHCSIPAService, page 32 • CiscoHCSLicenseManagerService, page 40 • CiscoHCSProvisioningAdapterService, page 44 • CiscoHCSServiceInventory, page 45 • CiscoHCSUCSMSyncService, page 53 • CiscoHCSvCenterSyncService, page 63 • CiscoRISDataCollector, page 73 • CiscoRTMTWebService, page 75 • CiscoSyslogAgent, page 76 • CiscoTraceCollectionService, page 77 Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 1 Cisco HCM-F Service-Specific Alarms Cisco Audit Event Service Cisco Audit Event Service AdministrativeEvent Table 1: AdministrativeEvent Description Auditeventisgeneratedbythisapplication. Explanation Failedtowriteintotheprimaryfilepath. RecommendedAction Ensurethattheprimaryfilepathisvalidandthecorrespondingdrive hassufficientdiskspace.Also,makesurethatthepathhassecurity permissionssimilartodefaultlogfilepath. Parameter Type Help UserID String UserID ClientAddress String ClientAddress Severity String Severity EventType String EventType ResourceAccessed String ResourceAccessed EventStatus String EventStatus AuditDetails String AuditDetails ComponentID String ComponentID CompulsoryEvent String CompulsoryEvent AuditCategory String AuditCategory SecurityEvent Table 2: SecurityEvent Description Auditeventisgeneratedbythisapplication Explanation Failedtowriteintotheprimaryfilepath. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 2 Cisco HCM-F Service-Specific Alarms Cisco Audit Event Service RecommendedAction Ensurethattheprimaryfilepathisvalidandthecorrespondingdrive hassufficientdiskspace.Also,makesurethatthepathhassecurity permissionssimilartodefaultlogfilepath. Parameter Type Help UserID String UserID ClientAddress String ClientAddress Severity String Severity EventType String EventType ResourceAccessed String ResourceAccessed EventStatus String EventStatus AuditDetails String AuditDetails ComponentID String ComponentID CompulsoryEvent String CompulsoryEvent AuditCategory String AuditCategory CriticalEvent Table 3: CriticalEvent Description Auditeventisgeneratedbythisapplication Explanation Failedtowriteintotheprimaryfilepath. RecommendedAction Ensurethattheprimaryfilepathisvalidandthecorrespondingdrive hassufficientdiskspace.Also,makesurethatthepathhassecurity permissionssimilartodefaultlogfilepath. Parameter Type Help UserID String UserID ClientAddress String ClientAddress Severity String Severity Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 3 Cisco HCM-F Service-Specific Alarms Cisco CDP Parameter Type Help EventType String EventType ResourceAccessed String ResourceAccessed EventStatus String EventStatus AuditDetails String AuditDetails ComponentID String ComponentID CompulsoryEvent String CompulsoryEvent AuditCategory String AuditCategory Cisco CDP DUPLEX_MISMATCH Table 4: DUPLEX_MISMATCH Description DuplexMismatchAlarm Explanation ThisalarmisgeneratedbyCiscoCDPforaduplexmismatchbetween thelocalinterfaceandtheswitchinterface. RecommendedAction Ensurethatduplexsettingsaresettoautoorfullonboththelocaland switchinterfaces. Parameter Type Help SwitchDuplex String SwitchDuplexSettings LocalInterfaceDuplex String LocalInterfaceDuplexSettings Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 4 Cisco HCM-F Service-Specific Alarms Cisco CDP Agent Cisco CDP Agent DBConnectionFailure Table 5: DBConnectionFailure Description Failedtoconnecttodatabase. Explanation Anoperationtoconnecttothedatabasefailed. RecommendedAction Verifythatthedatabaseisrunning. JMSConnectionFailure Table 6: JMSConnectionFailure Description FailedtoconnecttoaJMSBroker. Explanation AserviceisfailingtoconnecttotheJMSbroker. RecommendedAction VerifythattheJMSbrokerisrunning. Cisco Certificate Expiry Monitor CertExpiryApproaching Table 7: CertExpiryApproaching Description Thisinformationalarmindicatesthatacertificatevalidityperiodis approachingandtheexpirydateiswithinthenotificationwindow configured. Explanation Certificateexpirydateisapproachingshortlyandcertificatewillbe invalid. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCSA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 5 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor Parameter Type Help Message String Message CertExpired Table 8: CertExpired Description Certificatehasexpiredandmustbechanged. Explanation Thevaliditydateforthespecifiedcertificateisoverandthecertificate isexpired. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,obtainafreshcertificatefromCAanduploaditto CiscoUnifiedCommunicationsManager. Parameter Type Help Message String Message CertValidLessthanADay Table 9: CertValidLessthanADay Description Thecertificateisabouttoexpireinlessthan24hoursorhasalready expired. Explanation Thevalidityofthecertificateindicatedinthenotificationmessageis lessthan24hours. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 6 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor CertValidfor7days Table 10: CertValidfor7days Description Thecertificatehasexpiredorwillexpireinlessthansevendays. Explanation Thecertificateisinvalidorvalidityofthecertificateindicatedinthe notificationislessthan7days. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message CertExpiryDebug Table 11: CertExpiryDebug Description Alarmtodebugcertificatemanagement. Explanation Alarmusedfordebugpurpose. RecommendedAction None Parameter Type Help Message String Message CertExpiryError Table 12: CertExpiryError Description Indicateserrorsincertificateexpirymonitorprocess. Explanation Certificateisexpiring. RecommendedAction Regenerateorre-importthecertificate. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 7 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor Parameter Type Help Message String Message CertValidityOver30Days Table 13: CertValidityOver30Days Description Indicatesthatcertificateexpiryisapproachingbutexpirydateismore than30days. Explanation Thisinformationalarmindicatesthatacertificatevalidityperiodis approachingandvalidityofthecertificateismorethan30days. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message CertValidLessThanMonth Table 14: CertValidLessThanMonth Description Alarmthatindicatescertificatewillexpirein30daysorless. Explanation Theexpirydateofthecertificateindicatedinthenotificationisless thanamonth. RecommendedAction RegeneratethecertificatethatisabouttoexpirefromCertificate ManagementUIfromCUOSAdministrationwebpage.Ifthecertificate isissuedbyaCA,generateaCSR,submittheCSRtoCA,obtaina freshcertificatefromCA,anduploadittoCiscoUnified CommunicationsManager. Parameter Type Help Message String Message Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 8 Cisco HCM-F Service-Specific Alarms Cisco Certificate Expiry Monitor TomcatCertRegen Table 15: TomcatCertRegen Description AlarmthatindicatesthattheTomcatcertificateisregenerated. Explanation ThisalarmindicatesthattheTomcatcertificatehasbeenregenerated ortheCAsignedTomcatcertificatehasbeenuploaded. RecommendedAction RestarttheTomcatserviceforthenewTomcatcertificatetobeeffective. IfEMCCfeatureisenabledforthecommunicationacrosstheclusters, performthebulkcertificatemanagementprovisioningfortheTomcat unitfromCiscoUnifiedOSAdministrationWebpage. Parameter Type Help Message String Message CertificateRevoked Table 16: CertificateRevoked Description Indicatesthattherecentlyuploadedcertificateisrevokedandmustbe changedattheearliestopportunity. Explanation Thisalarmindicatesthattherecentlyuploadedthirdpartysigned certificateortrustcertificateisrevoked. RecommendedAction Deletetherevokedtrustcertificateandre-uploaditfromCiscoUnified OSAdministrationWebpage.Incaseofthirdpartysigned(own) certificate,justre-uploadthenewcertificate. Parameter Type Help Message String Message CertificateRevokationStatusByOCSP Table 17: CertificateRevokationStatusByOCSP Description IndicatesthatCiscoUnifiedCommunicationsManagercouldnot determinetheOCSPrevocationstatusoftherecentlyuploaded certificate. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 9 Cisco HCM-F Service-Specific Alarms Cisco DRF Local or Master Explanation ThisalarmindicatesthatCiscoUnifiedCommunicationsManagerfailed todeterminetherevocationstatusoftherecentlyuploadedthirdparty signedcertificateortrustcertificate. RecommendedAction Evaluatethereasonforthecertificaterevocationfailure.Deleteand re-uploadthecertificate,ifrequired. Parameter Type Help Message String Message Cisco DRF Local or Master DRFTruststoreMissing Table 18: DRFTruststoreMissing Description DRFusesipsectruststorecertificateforsecuringcommunication betweentheMAandLAservice.Thiscertificateismissingonthenode. Explanation DRFusesipsectruststorecertificateforsecuringcommunication betweentheMAandLAservice.Thiscertificateismissingonthenode. Therefore,DRFLAcannotconnecttoMA. RecommendedAction Downloadtheipsec.pemfilefromPublisher,uploaditasipsec-trust onlyonthemissingnode,thenrestarttheCiscoDRFLocalservice. Parameter Type Help Reason String Reasonforerror DRFUnknownClient Table 19: DRFUnknownClient Description TheDRFMasterAgentrunningonthePublisherhasreceivedaclient connectionrequestfromanunknownserveroutsidethecluster.The requesthasbeenrejected. Explanation TheDRFMasterAgentrunningonthePublisherhasreceivedaclient connectionrequestfromanunknownserveroutsidethecluster.The requesthasbeenrejected. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1) 10

Description:
The DRF backup process failed due to backup device error. Explanation. Ensure that the proper device has been specified in the DRF configuration. Recommended Action. Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.6(1). 13. Cisco HCM-F Service-Specific
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