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HP Business Process Monitor Forthe Windows andLinuxoperating systems Software Version:9.23 Business Process Monitor Administration Guide DocumentReleaseDate:December2013 SoftwareReleaseDate:December2013 BusinessProcessMonitorAdministrationGuide Legal Notices Warranty TheonlywarrantiesforHPproductsandservicesaresetforthintheexpresswarrantystatementsaccompanyingsuchproductsandservices.Nothinghereinshouldbe construedasconstitutinganadditionalwarranty.HPshallnotbeliablefortechnicaloreditorialerrorsoromissionscontainedherein. Theinformationcontainedhereinissubjecttochangewithoutnotice. Restricted RightsLegend Confidentialcomputersoftware.ValidlicensefromHPrequiredforpossession,useorcopying.ConsistentwithFAR12.211and12.212,CommercialComputer Software,ComputerSoftwareDocumentation,andTechnicalDataforCommercialItemsarelicensedtotheU.S.Governmentundervendor'sstandardcommercial license. CopyrightNotice ©Copyright2005-2013Hewlett-PackardDevelopmentCompany,L.P. TrademarkNotices Adobe®andAcrobat®aretrademarksofAdobeSystemsIncorporated. AMDandtheAMDArrowsymbolaretrademarksofAdvancedMicroDevices,Inc. Google™andGoogleMaps™aretrademarksofGoogleInc. Intel®,Itanium®,Pentium®,andIntel®Xeon®aretrademarksofIntelCorporationintheU.S.andothercountries. iPodisatrademarkofAppleComputer,Inc. JavaisaregisteredtrademarkofOracleand/oritsaffiliates. Microsoft®,Windows®,WindowsNT®,Windows®XP,andWindowsVista®areU.S.registeredtrademarksofMicrosoftCorporation. OracleisaregisteredtrademarkofOracleCorporationand/oritsaffiliates. UNIX®isaregisteredtrademarkofTheOpenGroup. Acknowledgements ThisproductincludessoftwaredevelopedbytheApacheSoftwareFoundation(www.apache.org). ThisproductincludessoftwaredevelopedbytheJDOMProject(www.jdom.org). ThisproductincludessoftwaredevelopedbytheMX4Jproject(mx4j.sourceforge.net). Documentation Updates Thetitlepageofthisdocumentcontainsthefollowingidentifyinginformation: l SoftwareVersionnumber,whichindicatesthesoftwareversion. l DocumentReleaseDate,whichchangeseachtimethedocumentisupdated. l SoftwareReleaseDate,whichindicatesthereleasedateofthisversionofthesoftware. Tocheckforrecentupdatesortoverifythatyouareusingthemostrecenteditionofadocument,goto:http://h20230.www2.hp.com/selfsolve/manuals ThissiterequiresthatyouregisterforanHPPassportandsignin.ToregisterforanHPPassportID,goto:http://h20229.www2.hp.com/passport-registration.html OrclicktheNewusers-pleaseregisterlinkontheHPPassportloginpage. Youwillalsoreceiveupdatedorneweditionsifyousubscribetotheappropriateproductsupportservice.ContactyourHPsalesrepresentativefordetails. PDFVersionofOnlineHelp ThisdocumentisaPDFversionoftheonlinehelp.ThisPDFfileisprovidedsoyoucaneasilyprintmultipletopicsfromthehelpinformationorreadtheonlinehelpin PDFformat. 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HPSoftwareonlinesupportprovidescustomerself-solvecapabilities.Itprovidesafastandefficientwaytoaccessinteractivetechnicalsupporttoolsneededtomanage yourbusiness.Asavaluedsupportcustomer,youcanbenefitbyusingthesupportwebsiteto: l Searchforknowledgedocumentsofinterest l Submitandtracksupportcasesandenhancementrequests l Downloadsoftwarepatches l Managesupportcontracts l LookupHPsupportcontacts l Reviewinformationaboutavailableservices HPBusinessProcessMonitor(9.23) Page2of186 BusinessProcessMonitorAdministrationGuide l Enterintodiscussionswithothersoftwarecustomers l Researchandregisterforsoftwaretraining MostofthesupportareasrequirethatyouregisterasanHPPassportuserandsignin.Manyalsorequireasupportcontract.ToregisterforanHPPassportID,goto: http://h20229.www2.hp.com/passport-registration.html Tofindmoreinformationaboutaccesslevels,goto: http://h20230.www2.hp.com/new_access_levels.jsp HPSoftwareSolutionsNowaccessestheHPSWSolutionandIntegrationPortalWebsite.ThissiteenablesyoutoexploreHPProductSolutionstomeetyour businessneeds,includesafulllistofIntegrationsbetweenHPProducts,aswellasalistingofITILProcesses.TheURLforthisWebsiteis http://h20230.www2.hp.com/sc/solutions/index.jsp HPBusinessProcessMonitor(9.23) Page3of186 BusinessProcessMonitorAdministrationGuide Contents Contents Contents 4 Chapter1:BPM Directories 7 Chapter2:BusinessProcessMonitorOverview 8 BPM Operations 8 BPM Installation 9 Configuration,Administration,andTroubleshooting 9 SettingUpBPMs 9 ChangingtheTimeontheBPM Machine 9 BPM Admin 10 Chapter3:General and Administration 11 SupportedRecordingTools 12 SnapshotonErrorOption 12 TroubleshootingandLimitations 14 CompatibilityMatrixes 14 RequirementsandLimitationsforRunningTasks 18 PlanningBPM Capacity 22 BPMConfigurationTips 23 HowtoRunBPM 24 HowtoAccessBPMAdmin 24 HowtoRestart BPM 25 HowtoChangetheLanguageoftheBPMUserInterface 25 NotesandLimitationsforBPMonWindows 26 Chapter4:BPM Agents 27 Chapter5:BPMEntities 30 Chapter6:BPM HostMachine 34 Chapter7:BPMInstances 40 InstanceActionButtons 43 CreateNewInstanceWizard 43 StatusTab 51 HPBusinessProcessMonitor(9.23) Page4of186 BusinessProcessMonitorAdministrationGuide Contents ConfigurationTab 53 Chapter8:BPMApplications 61 GeneralInformationArea 63 ScheduleListArea 63 MonitoringStatusArea 64 BusinessTransactionFlowsOverridingApplicationScheduleArea 66 ScriptPropertiesWindow 67 WebTracePropertiesWindow 69 Chapter9:BusinessTransaction Flows 71 GeneralInformation Monitor 73 Schedule ListArea 74 MonitoringStatusArea 74 TasksArea 75 TasksIncludedintheBusinessTransactionFlowanditsParentApplication’sRunUnit Area 77 ScriptPropertiesWindow 79 WebTracePropertiesWindow 80 Run ScriptDialogBox 81 BrowseScriptDialogBox 82 Chapter10:BusinessTransactions 83 Chapter11:Page ComponentBreakdown Reports 85 UnderstandingWebBasedTransactionBreakdownReports 86 UnderstandingNon-WebBasedTCPTransactionBreakdownReports 90 CalculatingTransactionBreakdownfromComponentBreakdown 96 Transaction Report 96 RunPageComponentBreakdownDialogBox 100 InvokeScriptDialogBox 100 SummaryReport 100 Chapter12:WebTrace Reports 104 Chapter13:BPM Workspace Directory 109 Agent1Directory 113 HPBusinessProcessMonitor(9.23) Page5of186 BusinessProcessMonitorAdministrationGuide Contents LogFiles 113 LogEntryFormat 115 FileArchiving 115 FileSystemManagement 118 Chapter14:Run Units 121 Example-RunUnits 121 RunUnitSchedules 122 MultipleSchedules 123 StartOffset 123 RunModes 124 HowtoApplyaStartOffset 128 HowtoCreateaSchedule 129 Chapter15:BPM Configuration Files 130 Parametersintopaz_agent_ctrl.org 132 Parametersinarchive.cfg 137 Parametersinagent1.cfg 143 Parametersintopaz_data_server.cfg 151 Parametersinsconn.cfg 162 Parametersinencryption.properties 165 Parametersinseed.properties 166 Chapter16:Configuring BPM to Run Overa Secure Connection 168 RestrictingAccesstoBPM Admin 173 Chapter17:Advanced Configuration Options 176 Chapter18:Password Encryption 180 We appreciate yourfeedback! 186 HPBusinessProcessMonitor(9.23) Page6of186 Chapter 1: BPM Directories BPMisinstalledinandusesanumberofmaindirectories,whicharereferredtoextensively throughoutthisdocumentation.Thefollowingtableliststhesedirectories,showingthenameused inthedocumentation,theirdefaultpath,andadescriptionofwhattheyinclude: DirectoryName (asusedinthe Operating documentation) Description System DefaultPath Configurable <BPM Thedirectoryin Windows C:\HP\BPM\ Yes installation whichthe directory> BPM applicationis installed. <BPM Thedirectory Windows Windows2003and No application containing WindowsXP: directory> BPM configuration C:\Documentsand data. Settings\All Users\Application Data\HP\BPM Windows2008and Windows7: C:\ProgramData\HP\BPM <BPMroot Containsboththe Linux /opt/HP/BPM No directory> BPMinstallation andtheBPM configurationdata. (Thisissimilartoa combinationofthe <BPMinstallation directory>andthe <BPMapplication directory>for Windows.) <BPM BPM working Windows Windows:<BPM Yes workspace directory application Linux directory> directory>\workspace Linux:<BPMroot directory>/workspace HPBusinessProcessMonitor(9.23) Page7of186 Chapter 2: Business Process Monitor Overview BusinessProcessMonitor(BPM)isoneoftheHPBusinessServiceManagement(BSM)data collectors.BPMproactivelymonitorsenterpriseapplicationsinrealtime,identifyingperformance andavailabilityproblemsbeforeusersexperiencethem.Itenablesyoutomonitorsitesfromvarious locations,emulatingtheend-userexperience,andsoassesssiteperformancefromdifferentclient perspectives. Thischapterincludes: "BPM Operations"below l "BPM Installation"onthenextpage l "Configuration,Administration,andTroubleshooting"onthenextpage l "SettingUpBPMs"onthenextpage l "ChangingtheTimeontheBPM Machine"onthenextpage l "BPM Admin"onpage10 l BPM Operations TheBPMserviceperformsthefollowingoperations: Collectingtransactionperformancedata(applicationresponsetimeandavailability)fromvarious l points,aswellasfromexternallocations. Retrievingbusinessprocessconfigurationinformation(includingapplications,business l transactionflows,transactions,andrecordedscripts)fromtheprofiledatabasesviatheBSM GatewayServer. Performingtheworkdefinedintheapplicationsandbusinesstransactionflows(including l runningtransactionmonitorscriptsandWebTraces). Monitoringthetaskandaggregatesrelevantdata,performingallnecessarycalculations. l Reportingerrorinformationduringtheexecutionoftasks. l BPMsendsthecollecteddatatoBSM,whereyoucanusetheapplicationstoviewandanalyzethe data,inordertomonitortheperformanceofyourbusinessapplicationsandinfrastructure. HPBusinessProcessMonitor(9.23) Page8of186 BusinessProcessMonitorAdministrationGuide Chapter2:BusinessProcessMonitorOverview BPM Installation YouinstallBPMonhostmachinesonyourlocalnetworkorontheInternet.Onceinstalled,BPM runsindependentlyasaserviceonthehostmachine.YougenerallydeployBPMsonmultiplehost machines,butyoucanalsouseeachBPMinstalledonahostmachineasthebasisformany logicalBPMinstances.Forexample,youmaywanttouseeachinstanceonthehostmachineto runtestsforadifferentdivisionofyourorganization,oruseduplicateinstancesduringthestaging periodforBSMupgradetocommunicatewiththedifferentBSMversions. EachinstancecanbeconnectedtoadifferentBSMplatform,ortheremaybeseveralinstances connectedtoasingleBSMplatform(usingauniquelogicalhostnameforeach). AfterinstallingBPMonamachine,themachineisaddedtothelistofdatacollectorsinEUM Administration.EachadditionalBPMinstancethatyoudefineisalsoaddedtothelistofavailable datacollectors.EachBPMcanthenbedesignatedasahostforyourbusinessprocessapplications andbusinesstransactionflows,whicharedefinedinEUMAdministration.Fordetailsoncreating andmanagingapplicationsandbusinesstransactionflows,see"BusinessProcessMonitor AdministrationUserInterface"intheBSMApplicationAdministrationGuide. YoucaninstallBPMonaWindowsorLinuxoperatingsystem.Forsystemrequirements,see "SystemRequirements"intheBusinessProcessMonitorDeploymentGuide. Configuration, Administration, and Troubleshooting Ingeneral,BPMsdonotrequireconfigurationandadministration.Whereconfiguration, administration,ortroubleshootingisrequired,yougenerallyaccesstheweb-basedBPMAdmin console(fordetails,see"HowtoAccessBPMAdmin"onpage24).Inaddition,certain configurationchangescanbemadedirectlyintheBPMfiles,asdescribedin"BPM Configuration Files"onpage130. Setting Up BPMs ForadescriptionoftheprocessrequiredtosetupanduseBPMtocollectdataontheperformance ofspecificbusinessprocesses,see"HowtoSetupBusinessProcessMonitors"intheBSMUser Guide.BPMsavesdetailedlogentriesforeveryexecutedtask,andforgeneralBPMoperation. Changing the Time on the BPM Machine BPMsynchronizestimewiththeBSMGatewayServeronceanhour(defaultTimePollInterval setting).IfyouchangethetimeontheBPMmachine,theBPMreportsmaycontainincorrecttimes untilBSMisnextpolledfortimesynchronization.Toavoidthis,youshouldrestartBPM/the relevantBPMinstance(see"HowtoRestart BPM"onpage25),orchangetheTimePollInterval settingforaninstancetoavaluesmallerthan60minutes(see"BusinessServiceManagement RegistrationPropertiesArea"onpage53). HPBusinessProcessMonitor(9.23) Page9of186 BusinessProcessMonitorAdministrationGuide Chapter2:BusinessProcessMonitorOverview Note:BPMsavespersistencyinformationafterregistrationwithBSM,andaftereachjob update,enablingworktocontinueeveniftheGatewayServeristemporarilyunavailable. BPM Admin Youusetheweb-basedBPMAdminformanagingandmonitoringallBPMinstancesonamachine, andforcustomizingBPMsettings.BPMAdminisinstalledonthehostmachineduringBPM installation. YoucanuseBPMAdminto: ManagetherunofBPMonthehostmachine l Configurenewinstances,andthenmodifysettingsandviewactivityforeachBPMinstance l Viewtransactionandpagecomponentbreakdownforwebbasedscripts l Viewtransactionandcomponentbreakdownfornon-webbased(TCP)scripts l ViewreportsforWebTracerequests l AllBPMAdmineventsarereportedtoalogfile. HPBusinessProcessMonitor(9.23) Page10of186
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