Annual Report & Accounts 2009 Millennium & Copthorne Hotels plc Annual Report & Accounts 2009

142 Pages·2010·5.01 MB·English

Annual Report & Accounts 2009
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CONTENTS
The Signature Welcome 3
A Memorable Stay 15
One Experience Around the World 16
Performance Highlights 18
Business Overview 19
Chairman’s Statement 20
Business Review 23
Corporate Social Responsibility 40
Board of Directors 42
Directors’ Report 45
Directors’ Remuneration Report 50
Statement of Directors
Responsibilities in respect of
the Directors’ Report and
the Financial Statements 58
Report of the Auditor 59
Shareholder Information 60
Financial Statements 61
Key Operating Statistics 125
Group Financial Record 127
Major Properties 128
Millennium & Copthorne Hotels
Worldwide 136
Rationale:
This year, we take you on an extraordinary journey through some of Millennium
& Copthorne’s most celebrated establishments across the globe. Walk through
grand lobbies, luxurious lounges, and saunter up meandering staircases, where
exquisite guestrooms with breathtaking views await. In short, be captivated
every step of the way.
Cover photo:
Come through our welcoming doors to experience Millennium & Copthorne
hotels around the world. At the Millennium Hotel London Mayfair, your arrival
heralds the beginning of an unforgettable journey.
Produced by: Group Corporate Affairs
Hong Leong Group Singapore
Design by: Pinkocchio
Managed by: Imprima
1
Be captivated by the 1920’s charm of the newly restored
Millennium Knickerbocker Hotel Chicago.
USA
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Annual Report & Accounts 2009
Mark the beginning of your stay at our hotel with
a friendly welcome from our service staff.
Copthorne Hotel Qingdao
China
2 33
The Signature
Welcome
What’s in a “hello” that makes the difference between a greeting
and heartwarming welcome? At Millennium & Copthorne, our flair
for hospitality and endearing ways captivate and spell the start of a
spectacular stay.
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Annual Report & Accounts 2009
Leave All Your Cares At The Door
The moment you enter our doors, you are guaranteed a service level
like no other. Our staff seeks to cater to your every need and will offer
you the warmest welcome on your arrival.
Feel free to explore our hotels and leave your bags in
the good hands of our hotel staff who will tend to them
with their greatest care.
Grand Copthorne Waterfront Hotel
Singapore
4 5
Lounge in luxury at the
Millennium Bostonian Hotel Boston.
USA
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Annual Report & Accounts 2009
Bask in sheer comfort
If building up the excitement for your trip is our focus, helping you
unwind is our passion. Be reassured by elegant surroundings and a
relaxing atmosphere where your worries quietly melt away. Enjoy
your drinks in a delightful ambience that can only be Millennium &
Copthorne.
Unwind at the Fancy Moose Lounge
at the Millennium Alaskan Hotel
Anchorage.
USA
6 77
Be received by invigorating surroundings
at the Grand Millennium Beijing lobby.
China
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Annual Report & Accounts 2009
Relax in ultimate refinement
Needless to say, the art of impeccable hospitality at its height must
come with the best accommodation. Our rooms are the epitome of
interior design flair and luxury. Equipped to take care of every creature
comfort, you will find that there is no better place to take a break from
the world than in one of our rooms.
Rest in the plush surroundings of The Signature Feel at home at the Millennium Hotel
Club Rooms at the Orchard Hotel. Paris Opéra.
Singapore France
Enjoy cosy interiors at the Millennium Hotel Meditate in Zen-inspired elegance at the
London Knightsbridge. Grand Millennium Beijing.
UK China