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AMA SEMINARS - American Management Association PDF

36 Pages·2016·14.66 MB·English
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40 November 2016 AMA – March 2017 TOP SEMINARS L e t n a e d m e EXTRAORDINARY NEW MANAGERS e r g P R O D U C T I V I T Y a s e EMOTIONAL n h m a FINANCE i INTELLIGENCE iM p T Communication7 H Results Work CRITICAL THINKING a Relationships b i t s 200 $ OFF ANY AMA SEMINAR See page 1 for details www.amanet.org And the top-trending skills in business today are… Just about everything: Be productive, but also be a great communicator. Be a leader regardless of title, but have the emotional intelligence to foster great relationships. Like your customers, your organization expects the unexpected from you and the “above and beyond” every day. Only new skills from AMA prepare you to deliver. Get ready now for even bigger challenges in the year ahead, starting with one of these popular Top 40 Seminars: POPULAR AMA SEMINARS Save More dates just added due to high demand! 200 $ • Assertiveness Training for Women on any AMA Seminar in Business Page 7 Register by December 9, 2016 Visit www.amanet.org • Managing Chaos: Tools to Set Priorities or call 1-800-262-9699 and Make Decisions Under Pressure Page 8 Mention offer code LHTG • AMA’s 5-Day “MBA” Workshop Page 9 TERMS AND CONDITIONS: Offer code LHTG expires December 9, 2016, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to • Situational Leadership II Workshop Page 20 tinragn. sIfnedrisv,i dcuaanlsc eellliagtiibolnes f oorr GGSSAA oor rS LSSL Sc ocnotnratrcat cpt ripcrinicg- must choose either their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual • Leading with Emotional Intelligence Page 21 Pass/All-Access Pass, AMA Certificates, AMA Seminar Savings Pass, COR Level I and COR Level II courses, AMA Webinars, Express Skills Courses and third party- delivered programs available through AMA are not eligible for this offer. Prices and schedules are subject to change without notice. Register at www.amanet.org or call 1-800-262-9699 TABLE OF CONTENTS ANALYTICAL SKILLS MANAGEMENT Critical Thinking C L . . . . . . . . . . . . . . . . . . 2 Supervisory Skills New Bestselling Seminars . . . . . . . . . . 3 Making the Transition from Staff Member Improve Your Analytical Skills: Making to Supervisor Top 10 C L . . . . . . . . . . . . 23 Information Work for You C L . . . . . . . . . . . . 3 Management Skills for New Supervisors Top 10 C L . . . . . . . . . . . . . . . . . . . . . . 24 BUSINESS ENHANCEMENT SKILLS Management Time Management C L . . . . . . . . . . . . . . . . 4 Making the Transition to Management C . . . . 25 The 7 Habits of Highly Effective People® Moving From an Operational Manager Signature Edition 4 .0 Top 10 C L . . . . . . . . 5 to a Strategic Leader C L . . . . . . . . . . . . . . . 25 The 5 Choices to Extraordinary Management Skills for New Get instant access to ProductivityTM Top 10 C L . . . . . . . . . . . . . 6 Managers Top 10 C L . . . . . . . . . . . . . . 26 Executive Presence for Women C . . . . . . . . . 7 Successfully Managing AMA’s Assertiveness Training for Women People Top 10 C L . . . . . . . . . . . . . . . . . 27 in Business C L . . . . . . . . . . . . . . . . . . . . . . 7 The 7 Habits of Highly Effective People® FREE RESOURCES Managing Chaos: Tools to Set for Managers C L . . . . . . . . . . . . . . . . . . . . 28 Priorities and Make Decisions Under Pressure C L . . . . . . . . . . . . . . . . . . . 8 PROJECT MANAGEMENT Sign up for your FREE My AMA Account AMA’s 5-Day “MBA” Workshop C . . . . . . . . . . 9 Accidental PM Developing Your Emotional Intelligence AMA Certificates . . . . . . . . . . . . . . . . 29 www.amanet.org/myama C L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Essentials of Project Management for Taking On Greater Responsibility: Step-Up the Non-Project Manager C L . . . . . . . . . . . 29 Skills for Non-Managers C . . . . . . . . . . . . . . 10 Core PM Skills 4 WEBCASTS COMMUNICATION Improving Your Project Management Skills: 60-minute, informational programs that discuss key The Basics for Success Top 10 C L . . . . . . 30 Business Writing management practices, research findings, business PMP® Path Onsite Group Training . . . . . . . . . . . . 11 strategies and market trends. Each program gives you AMA’s 2-Day Business Writing PMI Talent Triangle . . . . . . . . . . . . . . . . . 31 instant access to relevant business content. Workshop C L . . . . . . . . . . . . . . . . . . . . . . 11 AMA’s Comprehensive Project >> 35,000 people registered for our webcasts in 2015 Influencing & Negotiating Management Workshop C . . . . . . . . . . . . . . 31 Expanding Your Influence: Understanding the SALES AND MARKETING Our most popular webcasts: Psychology of Persuasion C L . . . . . . . . . . 12 Fundamental Selling Techniques for the • Simply Managing (#17830) Negotiating to Win C L . . . . . . . . . . . . . . 12 New or Prospective Salesperson C L . . . . . . 32 • Managing Project Stakeholders (#17829) Getting Results Without Authority • Becoming a Valued Player (#17838) Top 10 C L . . . . . . . . . . . . . . . . . . . . . . . . . 13 STRATEGIC PLANNING Strategic Planning C . . . . . . . . . . . . . . . . . . . 32 Interpersonal Skills 4 PODCASTS How to Communicate with Diplomacy, AMA Edgewise podcast programs are thought Tact and Credibility Top 10 C L . . . . . . 14 Check out these new seminars leadership-focused and delivered bi-weekly on iTunes Building Better Work Relationships: from AMA (see page 3) and amanet.org NCoemw mTeucnhincaiqtiuoens foCr RLe s . u .lt .s .-O . .ri .e .nt .e .d . . . . . . . 15 ✓ S GuRcIcTe: sTsh eC S e#2c1re78t for >> 329,000 people listened to our podcasts in 2015 Responding to Conflict: Strategies for Career Planning: Aligning Our top podcasts: Improved Communication C L . . . . . . . . . 16 ✓Your Development to Your Communicating Up, Down and Across • John Baldoni on Speaking with Presence Organization’s Needs the Organization C L . . . . . . . . . . . . . . . . 16 • Jennifer Kahnweiler on Quiet Influence C #2826 Presentation Skills • Georg Vielmetter and Yvonne Sell on Strategies for Developing Effective ✓ Program Management Megatrends You Need to Understand Presentation Skills C . . . . . . . . . . . . . . . . . . . 17 C #6216 Effective Executive Speaking C . . . . . . . . . . . 17 4 BLOG C Classroom L Live Online Seminar FINANCE Playbook is AMA’s blog featuring advice from top Fundamentals of Finance and Accounting for business experts, insightful quizzes, and original research. Non-Financial Managers Top 10 C L . . 18 AMA Blended Learning— a dynamic and effective blend of live 4 eNEWSLETTER HUMAN RESOURCES AND TRAINING tervaeinntisn gt,h aot nplirnoev idteoso ltsh,e rfeosuonudracteiso na fnodr Talent Management Model . . . . . . . . 19 greater subject mastery and measurable Leader’s Edge, AMA’s free monthly eNewsletter, Training the Trainer C . . . . . . . . . . . . . . . . 19 performance metrics to back it up. connects senior management with recognized business authorities, and provides you with new ideas and LEADERSHIP The American Management Association is innovative strategies. Situational Leadership II Workshop C . . . . 20 registered with the National Association of State Boards of Accountancy (NASBA) Preparing for Leadership: What It Takes as a sponsor of continuing professional to Take the Lead C L . . . . . . . . . . . . . . . . 20 education on the National Registry of Leading with Emotional CPE Sponsors . State boards of accountancy have final Intelligence C L . . . . . . . . . . . . . . . . . . . . 21 authority on the acceptance of individual courses for CPE credit . Complaints regarding SIGN UP TODAY! Developing Executive Leadership C L . . . . 21 registered sponsors may be submitted to the National The Voice of Leadership: How Leaders Inspire, Registry of CPE Sponsors through its website: www.amanet.org/myama Influence and Achieve Results C L . . . . . . 22 wrewgawrd .ilnega randinmginmisatrrakteivt .eo rpgo .l icieFso rs uchm oarse c ominpfloarinmtsa taiondn refunds, please contact Martha Leon, AMA, 1601 Broadway, New York, NY 10019, 212-903-8173 . ANALYTICAL SKILLS Critical Thinking C L SEMINAR #2533 To stay competitive, you must have this skill! FACULTY SPOTLIGHT* Haywood Spangler, PhD Critical thinking helps you step back, examine your thought processes and make them focuses on the application of more effective . Business leaders agree it’s the only way to think at work—because it ethical reasoning and critical helps you get the best possible results . thinking to executive functions such as strategy, problem Learn hands-on techniques to generate breakthrough ideas and solve your most pressing solving, decision making problems . In this course, you’ll discover how to ask the right questions, challenge and dilemma resolution. He assumptions, and see others’ viewpoints with clarity . created and holds the copy- right to the Spangler Ethical Reasoning Assessment (SERA), a statistically reliable preference survey. Dr. HOW YOU WILL BENEFIT Obtaining Feedback on Your Critical Spangler is an adjunct faculty member at Virginia • Explore real-world examples of why critical Thinking Skills Commonwealth University. He has graduate degrees thinking is so important in business • Recognizing the value of gaining insight into from Yale University and the University of Virginia. • Learn to use critical thinking skills when one’s critical thinking skills *T his seminar is also taught by other experts in the field. making business decisions • Relating critical thinking skills to other • Choose the right techniques to recognize business skills assumptions, evaluate arguments and draw • Uses for the “My Thinking Styles” assessment conclusions • Your personal development report REGISTER TODAY! www.amanet.org/2533 • Discover 7 ways to spot a weak argument A Context for Critical Thinking 2-Day Classroom Schedule C • Identify 8 barriers to effective critical thinking • Identifying personal situations where critical • Know how to translate an abstract idea into thinking has been or could be used 1.2 CEUs/12 PDUs/14 CPE/12 CPUs/12 PDCs something tangible • Selecting techniques for using critical thinking $2,445/AMA Members $2,195 • Minimize the impact of job pressures on your skills and the RED model AMA Members save $250 thinking processes • Relating insight from your “My Thinking Nov . 10-11 . . . . . . . Arlington, VA . . . . . . . . . 2533-HEH-01389 • React with curiosity instead of emotion Styles” report and feedback to a personal Nov . 17-18 . . . . . . . Chicago, IL . . . . . . . . . . . 2533-HEH-01443 • Get a roadmap for developing your critical critical thinking situation Nov . 17-18 . . . . . . . Dallas, TX . . . . . . . . . . . . 2533-HEH-01387 thinking skills Dec . 1-2 . . . . . . . . . Atlanta, GA . . . . . . . . . . 2533-HEH-01392 Applying Critical Thinking Tools and Skills in Dec . 5-6 . . . . . . . . . Chicago, IL . . . . . . . . . . . 2533-HEH-01390 WHAT YOU WILL COVER Business Situations Dec . 15-16 . . . . . . . New York, NY . . . . . . . . .2533-HEH-01393 Recognizing the Value of Using Critical • Practicing using critical thinking skills and Dec . 19-20 . . . . . . . San Francisco, CA . . . . . .2533-HEH-01391 Thinking in Business techniques in a real business situation Jan . 5-6 . . . . . . . . . .Arlington, VA . . . . . . . . . 2533-HEH-01394 • Defining critical thinking • Creating an initial action plan for development Jan . 19-20 . . . . . . . .Lake Buena Vista, FL . . . .2533-HEH-01395 • Characteristics of effective critical thinkers of critical thinking skills Feb . 2-3 . . . . . . . . . .Chicago, IL . . . . . . . . . . . 2533-HEH-01398 • The role of critical thinking in meeting business *T he RED Model and My Thinking Styles™ are Feb . 9-10 . . . . . . . . .Houston, TX . . . . . . . . . . 2533-HEH-01444 challenges trademarks of Pearson Education, Inc. Feb . 27-28 . . . . . . . .New York, NY . . . . . . . . .2533-HEH-01400 A Critical Thinking Process WHO SHOULD ATTEND 4-Lesson Live Online Schedule L • Using a framework to relate critical thinking to All business professionals who want to enhance business challenges 1.2 CEUs/12 PDUs/14 CPE/12 CPUs/12 PDCs their thinking processes to achieve better results • Describing critical thinking using the RED $2,345/AMA Members $2,095 in business . (Recognize assumptions, Evaluate arguments, AMA Members save $250 Draw conclusions) Model* Note: Before attending this session, you will receive a Monday and Wednesday 2-5 pm ET link to the online “My Thinking Styles” assessment . • Positioning the RED Model within a critical You must complete the assessment to fully participate Nov . 7-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2533-HEH-01388 thinking framework in this seminar . Jan . 23-Feb . 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2533-HEH-01396 Recommended CPE Credit: 14 hours/Intermediate Prerequisites: Familiarity with fundamentals of “ This was an excellent class that gave practical tools that could analytical skills Advance Preparation: Online pre-assessment– be used immediately. In fact, I used them within a couple of My Thinking Styles weeks of class! ” — Timothy A. DFieellidv eorfy S Mtuedtyh:o Md:a Gnaroguepm Leinvet /AGdroviusopr Iyn Steerrnviecte-sbased AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). This course qualifies for 12 CPUs PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of toward your recertification as a CAP® the Project Management Institute, Inc. (Certified Analytics Professional). Leadership: American Management Association is recognized by SHRM to offer Professional 12 Classroom/Live Online PDUs Development Credits (PDCs) for the See page 31 for more details .  VwIwEwW.a CmLaAnSeSt.RoOrgO/2M53 E3XPERIENCE SHRM-CP® or SHRM-SCP®. Reproduced with the permission of PMI. 2 C Classroom L Live Online ANALYTICAL SKILLS Improve Your Analytical Skills Making Information Work for You C L SEMINAR #2162 Feel confident you’re making valid decisions. Through case studies, discussion and interactive learning, you’ll get skills to compare conflicting expert opinions—and decide whose advice to pursue . Improving your analytical skills is the key to under- standing any question, problem or situation, and being able to support your conclusions with evidence . HOW YOU WILL BENEFIT Check out these • Organize information from multiple sources in various formats • Categorize data so you can analyze it New Bestselling • Uncover relevant information • See contradictory data in different perspectives Seminars from AMA • Analyze the facts to identify the best opportunity • Recognize patterns and determine what they mean Make sure your skills are up to date by taking WHAT YOU WILL COVER advantage of these popular new courses. • Core analytical skills, data analysis and the analytical process • Collecting, evaluating and presenting recommendations • The planning phase: why, who, issues, options, benefits and risks • The analyze phase: organizing, collecting and evaluating data • Evaluating data and dealing with gaps BUSINESS ENHANCEMENT • Developing your conclusion graphically • Telling your story: tools, tips and techniques to get buy-in GRIT: The Secret for Succes C Seminar #2178 www.amanet.org/2178 WHO SHOULD ATTEND Why are some people successful while others aren’t? It’s not always Business professionals who want to learn basic analytical skills to make about IQ or talent . New research suggests it’s because of a quality more informed and successful business decisions . called grit—passion and perseverance to achieve long-term goals . Note: Please bring a laptop when attending this seminar . Build this unique advantage to increase your chances of success . Visit www.amanet.org/2162 for details about CPE and SHRM credits. REGISTER TODAY! www.amanet.org/2162 Career Planning: Aligning Your Development 2-Day Classroom Schedule C to Your Organization’s Needs C Seminar #2826 www.amanet.org/2826 1.2 CEUs/12 PDUs/12 CPUs/12 PDCs $2,195/AMA Members $1,995 AMA Members save $200 Whether you’re in a leadership position or an individual contributor, this program will help you align your skills and career path with Nov . 2-3 . . . . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . . . . . . .2162-HEH-00224 organizational goals . You’ll identify and plan the best growth and Nov . 14-15 . . . . . . . . . . . . . . . Philadelphia, PA . . . . . . . . . . . . . . 2162-HEH-00260 development strategies to support greater organizational success . Dec . 8-9 . . . . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . . . . .2162-HEH-00225 Dec . 12-13 . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . . . . . 2162-HEH-00261 Dec . 12-13 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . . . . . 2162-HEH-00227 Dec . 15-16 . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . . . . . . .2162-HEH-00229 PROJECT MANAGEMENT Jan . 26-27 . . . . . . . . . . . . . . . .Arlington, VA . . . . . . . . . . . . . . . .2162-HEH-00263 Program Management C Visit our website for a complete list of dates and locations. Seminar #6216 www.amanet.org/6216 4-Lesson Live Online Schedule L Unlike a project manager, a program manager coordinates 1.2 CEUs/12 PDUs/12 CPUs/12 PDCs $2,095/AMA Members $1,895 a number of related projects and operations that will benefit his AMA Members save $200 or her organization, applying specialized skills and knowledge . Tuesday 2-5 pm ET In this course, you will build the skills and best practices needed to successfully manage a program . Nov . 1-22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2162-HEH-00223 Jan . 10-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2162-HEH-00228 This course qualifies for 12 CPUs toward your AMA has been reviewed and recertification as a CAP® approved as a provider of project Visit amanet.org or call 1-800-262-9699 (PCroerfetisfiseiodn Aanl)a.lytics mPraonjeacgt eMmaennat gteramineinntg I nbsyt itthuet e (PMI). See special discount on page 1.  VIEW CLASSROOM EXPERIENCE www.amanet.org/2162 AMA seminars are GSA approved and are available for onsite group training • 1-800-262-9699 • www.amanet.org 3 BUSINESS ENHANCEMENT SKILLS Time Management C L SEMINAR #2233 Get more of the right things done. FACULTY SPOTLIGHT* Pauline Larkin works Do you… with clients in the areas of • Find yourself overloaded with work? leadership development, performance management, • Feel so stretched to the limit you can’t set priorities? organizational culture and • Exhaust yourself daily without accomplishing your goals? communication skills. BAE Systems Aerostructures, Miller If you’re doing more and enjoying it less, it’s time to make real choices about how and Samuel, Office of the Public when to spend your time . This seminar gives you the tools to find a balance and Guardian, Moredun Scientific and the University of achieve your goals, so you can get more of the right things done . Edinburgh have numbered among her many clients. Her coaching and other professional certifications include Alpha Leadership Coaching and NLP and HOW YOU WILL BENEFIT Concentration, Focus and Organization MBTI® certifications. • Set SMART goals for yourself • Creating productive and efficient routines to • Create priorities and establish realistic support core goals *T his seminar is also taught by other experts in the field. boundaries • Organizing and managing work environment • Improve concentration and efficiency • Identifying ways to deal with distractions • Identify and deal with time wasters and interruptions REGISTER TODAY! www.amanet.org/2233 • Break indecision and procrastination habits Managing Technology 2-Day Classroom Schedule C • Use technology to help manage time • Increasing productivity by using • Reverse burnout and refresh your energy technology efficiently 1.2 CEUs/12 PDUs/14 CPE • Leave with an action plan you can apply • Selecting the right form of communication $1,995/AMA Members $1,795 immediately back at work • Identifying ways to manage email AMA Members save $200 Oct . 31-Nov . 1 . . . . .San Francisco, CA . . . . . .2233-HEH-01853 WHAT YOU WILL COVER Creating Boundaries and Balance Nov . 3-4 . . . . . . . . . New York, NY . . . . . . . . .2233-HEH-01854 Time Management vs. Self-Management • Prioritizing and choosing activities to balance Nov . 21-22 . . . . . . . Arlington, VA . . . . . . . . . 2233-HEH-01856 • Shifting focus from managing time to life and work Dec . 12-13 . . . . . . . New York, NY . . . . . . . . .2233-HEH-01858 managing self • Creating a personal “no” script Dec . 15-16 . . . . . . . Houston, TX . . . . . . . . . . 2233-HEH-01860 • Identifying personal time wasters WHO SHOULD ATTEND Dec . 19-20 . . . . . . . Chicago, IL . . . . . . . . . . . 2233-HEH-01859 • Creating a personal Time Mastery Plan Business professionals who want greater control Jan . 12-13 . . . . . . . .Arlington, VA . . . . . . . . . 2233-HEH-01861 Planning for Success of their time, management style and life . Jan . 19-20 . . . . . . . .New York, NY . . . . . . . . .2233-HEH-01895 • Using a robust planning process Jan . 23-24 . . . . . . . .Atlanta, GA . . . . . . . . . . 2233-HEH-01855 • Defining goals; establishing important and Feb . 13-14 . . . . . . . .Boston, MA . . . . . . . . . . 2233-HEH-01896 valid priorities Feb . 16-17 . . . . . . . .New York, NY . . . . . . . . .2233-HEH-01864 • Creating a realistic and productive schedule Feb . 23-24 . . . . . . . .San Francisco, CA . . . . . .2233-HEH-01862 4-Lesson Live Online Schedule L 1.2 CEUs/12 PDUs/14 CPE $1,895/AMA Members $1,695 “ I was really looking forward to this class because I usually AMA Members save $200 Monday–Thursday 2-5 pm ET feel overwhelmed at work and I couldn’t find a way to keep Dec . 5-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2233-HEH-01857 my focus. I got exactly what I was looking for out of this Feb . 6-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2233-HEH-01865 class and I feel that I have broken many of my bad habits. Recommended CPE Credit: 14 hours/Basic Prerequisites: Basic behavioral concept around I have definitely sharpened my skills in managing my time self-management Advance Preparation: Online pre- and post-assessment and I feel much more productive at work. Thank you! ” Delivery Method: Group Live/Group Internet-based Field of Study: Personal Development —— Johanna R. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. Leadership: 12 Classroom/Live Online PDUs  VIEW CLASSROOM EXPERIENCE See page 31 for more details . www.amanet.org/2233 Reproduced with the permission of PMI. 4 C Classroom L Live Online BBBUUUSSSIIINNNEEESSSSSS EEENNNHHHAAANNNCCCEEEMMMEEENNNTTT SSSKKKIIILLLLLLSSS The 7 Habits of Highly Effective People® TOP 1 Signature Edition 4.0 C L SEMINAR #2601 By FranklinCovey—available through AMA The 7 Habits of Highly Effective People® Signature Edition 4.0 program is based on the teachings of Dr . Stephen R . Covey . REGISTER TODAY! www.amanet.org/2601 Live the 7 Habits to create dramatic change in your life. 2-Day Classroom Schedule C No matter how competent a person you are, you will not have sustained and lasting 1.2 CEUs $2,345/AMA Members $2,095 success unless you are able to effectively lead yourself, influence, engage, and AMA Members save $250 collaborate with others—and continuously improve and renew your capabilities . Oct . 31-Nov . 1 . . . . .Atlanta, GA . . . . . . . . . . 2601-HEH-00974 These elements are at the heart of personal, team, and organizational effectiveness . Nov . 3-4 . . . . . . . . . Houston, TX . . . . . . . . . . 2601-HEH-00975 Nov . 10-11 . . . . . . . Chicago, IL . . . . . . . . . . . 2601-HEH-00979 Nov . 10-11 . . . . . . . New York, NY . . . . . . . . .2601-HEH-00976 Renowned as the world’s premier personal Habit 2: Begin with the End in Mind® Nov . 14-15 . . . . . . . Lake Buena Vista, FL . . . .2601-HEH-01077 leadership development and training • Define clear measures of success and a plan to Nov . 16-17 . . . . . . . Denver, CO . . . . . . . . . . .2601-HEH-00980 achieve them Nov . 28-29 . . . . . . . Arlington, VA . . . . . . . . . 2601-HEH-00973 program, The 7 Habits of Highly Effective Nov . 28-29 . . . . . . . Las Vegas, NV . . . . . . . . .2601-HEH-00981 People aligns timeless principles of Habit 3: Put First Things First® Dec . 1-2 . . . . . . . . . Philadelphia, PA . . . . . . . 2601-HEH-01078 effectiveness with the relevancy of today’s • Prioritize and achieve your most important Dec . 1-2 . . . . . . . . . San Diego, CA . . . . . . . . 2601-HEH-00983 goals, instead of constantly reacting to practices as well as modern technology . Dec . 5-6 . . . . . . . . . Minneapolis, MN . . . . . . 2601-HEH-01005 urgencies The new Signature 4 .0 solution takes the Dec . 5-6 . . . . . . . . . New York, NY . . . . . . . . .2601-HEH-00985 7 Habits to a whole new level . The new Habit 4: Think Win-Win® Dec . 8-9 . . . . . . . . . Austin, TX . . . . . . . . . . . .2601-HEH-01015 solution includes even more tools and • Collaborate more effectively with others by Dec . 8-9 . . . . . . . . . Pittsburgh, PA . . . . . . . . .2601-HEH-01014 building high-trust relationships of mutual Dec . 12-13 . . . . . . . Charlotte, NC . . . . . . . . .2601-HEH-00984 processes to help you live and apply the benefit Dec . 12-13 . . . . . . . San Francisco, CA . . . . . .2601-HEH-00989 7 Habits, including more than 30 new Habit 5: Seek First to Understand, Then to Dec . 12-13 . . . . . . . Seattle, WA . . . . . . . . . . 2601-HEH-01079 world-class videos, a new Living the 7 Be Understood® Dec . 15-16 . . . . . . . Arlington, VA . . . . . . . . . 2601-HEH-00982 Habits mobile app, new Skill and Practice • Influence others by developing a deep Jan . 5-6 . . . . . . . . . .Houston, TX . . . . . . . . . . 2601-HEH-00990 cards with 20 new 7 Habits practices, and understanding of their needs and perspectives Jan . 12-13 . . . . . . . .Chicago, IL . . . . . . . . . . . 2601-HEH-00993 much more . Jan . 23-24 . . . . . . . .Atlanta, GA . . . . . . . . . . 2601-HEH-00995 Habit 6: Synergize® Jan . 26-27 . . . . . . . .Boston, MA . . . . . . . . . . 2601-HEH-00996 • Develop innovative solutions that leverage Jan . 26-27 . . . . . . . .Los Angeles, CA . . . . . . .2601-HEH-01080 HOW YOU WILL BENEFIT diversity and satisfy all key stakeholders Jan . 26-27 . . . . . . . .New York, NY . . . . . . . . .2601-HEH-00991 • Execute critical priorities with laser-like focus Habit 7: Sharpen the Saw® Feb . 1-2 . . . . . . . . . .Arlington, VA . . . . . . . . . 2601-HEH-00997 and careful planning • Increase motivation, energy, and work/life Feb . 2-3 . . . . . . . . . .San Francisco, CA . . . . . .2601-HEH-01001 • End self-defeating behavior and gain the balance by making time for renewing activities Feb . 8-9 . . . . . . . . . .St Pete Beach, FL . . . . . . 2601-HEH-01008 necessary security you need to change Feb . 13-14 . . . . . . . .Dallas, TX . . . . . . . . . . . . 2601-HEH-00987 • Develop strong relationships based on WHO SHOULD ATTEND Feb . 16-17 . . . . . . . .New York, NY . . . . . . . . .2601-HEH-01081 mutual trust • Be prepared to deal with difficult Anyone who wants to learn how to apply the Visit our website for a complete list of dates and locations. power of effectiveness for greater success in circumstances before they happen their business and personal lives, and feel more 4-Lesson Live Online Schedule L • Know how to increase team engagement, satisfied with what they accomplish each day . 1.2 CEUs/12 PDUs $2,195/AMA Members $1,995 morale, and collaboration AMA Members save $200 • Apply a framework for developing core values PRE-WORK REQUIRED Monday-Thursday 2-5 pm ET and creating a highly effective culture The 7 Habits® Assessment—A questionnaire • Recognize how to develop high-potential Nov . 7-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2601-HEH-00978 that you can take as a self-assessment or as a leaders who model competence and character Dec . 5-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2601-HEH-00986 360º assessment to gather feedback from your Feb . 6-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2601-HEH-00999 manager, direct reports, and peers who work WHAT YOU WILL COVER closely enough with you to assess your individual AMA has been reviewed and Paradigms and Principles of Effectiveness effectiveness . approved as a provider of • Assess paradigms and align to principles of project management training by the Project Management effectiveness ATTENDEES WILL RECEIVE Institute (PMI). Habit 1: Be Proactive® • Participant Guide PMP, PMBOK and the PMI R.E.P. logo are registered • Assume responsibility, focus and act on what • 7 Habits Skill and Practice cards trademarks of the Project Management Institute, Inc. can be controlled and influenced instead of • Weekly Big Rocks Cards PMI accreditation only applies to Live Online seminar. what can’t • 7 X 7 Contract • Talking Stick • Living the 7 Habits mobile app Leadership: 12 Live Online PDUs  VIEW CLASSROOM EXPERIENCE See page 31 for more details . www.amanet.org/2601 Reproduced with the permission of PMI. AMA seminars are GSA approved and are available for onsite group training • 1-800-262-9699 • www.amanet.org 5 BUSINESS ENHANCEMENT SKILLS The 5 Choices to Extraordinary Productivity™ TOP 1 C L SEMINAR #2605 By FranklinCovey—available through AMA The 5 Choices to Extraordinary Productivity™ is based on ideas and practices accumulated over decades from the leaders of productivity at FranklinCovey . Bring your best self to work with this unique productivity process. FACULTY SPOTLIGHT* Peggy Leyden has extensive The demands our careers sometimes place on our shoulders can be overwhelming . and wide-ranging business Combined with distractions caused by an unending influx of information, and our lives experience, as well as her own can become downright exhausting . Our ability to think clearly and make wise decisions consultancy practice. Her clients about what’s important may suffer—and the goals in our professional and personal lives represent such industries as get shortchanged, or worse, not accomplished at all . banking, insurance, business consulting and manufacturing. This seminar combines current neuroscience research with proven productivity Peggy earned an MS in principles to help you better manage your decisions, attention and energy . Learn to management and organizational behavior from Illinois apply a process and maximize the use of Microsoft Outlook®, which can dramatically Benedictine University and is certified in Myers-Briggs increase your ability to achieve life’s most important outcomes by consistently making Type Indicator®, Drexler-Sibbett Team Performance Model and Blanchard’s Situational Leadership® II. choices that create extraordinary value . *A ll faculty are trained experts in FranklinCovey’s 5 Choices to Extraordinary ProductivityTM curriculum. HOW YOU WILL BENEFIT CHOICE 5: Fueling your fire instead of • Learn a better way to manage technology burning out • Recognize how to achieve true and consistent • Understanding the impact of brain health on REGISTER TODAY! www.amanet.org/2605 work-life balance day-to-day performance • Apply the latest science on brain health to • Using the 5 Energy Drivers to sustain energy 2-Day Classroom Schedule C maximize your productivity throughout the day 1.2 CEUs $2,195/AMA Members $1,995 • Utilize a language with others to ensure you AMA Members save $200 WHO SHOULD ATTEND are aligned around “important and urgent” Nov . 10-11 . . . . . . . Arlington, VA . . . . . . . . . 2605-HEH-00371 • Create a personalized, practical system for Business professionals at all levels looking for the Nov . 10-11 . . . . . . . Portland, OR . . . . . . . . . .2605-HEH-00312 prioritizing and managing your goals tools to maximize productivity . Nov . 21-22 . . . . . . . Atlanta, GA . . . . . . . . . . 2605-HEH-00311 WHAT YOU WILL COVER PRE-WORK REQUIRED Nov . 21-22 . . . . . . . New York, NY . . . . . . . . .2605-HEH-00372 Nov . 28-29 . . . . . . . Newport Beach, CA . . . .2605-HEH-00309 CHOICE 1: Acting on the important instead of You will receive a link to an online benchmark Dec . 1-2 . . . . . . . . . Dallas, TX . . . . . . . . . . . . 2605-HEH-00313 reacting to the urgent 26-question assessment on key productivity Dec . 5-6 . . . . . . . . . Arlington, VA . . . . . . . . . 2605-HEH-00314 • Discerning the important from the urgent or behaviors . You will have the opportunity to take Dec . 8-9 . . . . . . . . . San Francisco, CA . . . . . .2605-HEH-00315 less important the benchmark again after applying what you Dec . 12-13 . . . . . . . Denver, CO . . . . . . . . . . .2605-HEH-00317 • Teaching others the language and learned . Dec . 12-13 . . . . . . . Fort Lauderdale, FL . . . . .2605-HEH-00373 methodology of importance ATTENDEES WILL RECEIVE Dec . 12-13 . . . . . . . San Diego, CA . . . . . . . . 2605-HEH-00374 CHOICE 2: Going for extraordinary instead of • Participant Guide Dec . 15-16 . . . . . . . Chicago, IL . . . . . . . . . . . 2605-HEH-00319 settling for ordinary • Microsoft Outlook® Technical Guide Dec . 15-16 . . . . . . . New York, NY . . . . . . . . .2605-HEH-00318 • Clarifying what extraordinary looks like in your • The 5 Choices—a brief monograph with Jan . 19-20 . . . . . . . .Austin, TX . . . . . . . . . . . .2605-HEH-00375 current, most important roles notebook Jan . 19-20 . . . . . . . .San Francisco, CA . . . . . .2605-HEH-00322 • Defining and executing measurable goals • Bonus Modules—3 video-based mini-courses Feb . 9-10 . . . . . . . . .Arlington, VA . . . . . . . . . 2605-HEH-00326 CHOICE 3: Scheduling the big rocks instead of with toolkits Feb . 16-17 . . . . . . . .New York, NY . . . . . . . . .2605-HEH-00327 Feb . 23-24 . . . . . . . .San Francisco, CA . . . . . .2605-HEH-00329 sorting gravel Note: For hands-on Outlook application, you may wish • Mastering weekly planning processes to to attend with a laptop . Please call Customer Service at Feb . 27-28 . . . . . . . .Chicago, IL . . . . . . . . . . . 2605-HEH-00325 identify, schedule and execute high-impact 1-800-262-9699 if you are not an Outlook user . Feb . 27-28 . . . . . . . .Lake Buena Vista, FL . . . .2605-HEH-00328 priorities Visit www.amanet.org/2605 for details about 2-Lesson Live Online Schedule L • Mastering daily planning processes to ensure CPE credits. 0.9 CEU/9 PDUs $2,095/AMA Members $1,895 attention, energy and execution AMA Members save $200 CHOICE 4: Ruling your technology instead of letting it rule you Leadership: Tuesday 9-5 pm ET and Wednesday 9 am-2 pm ET 9 Live Online PDUs • Designing a personalized system to See page 31 for more details . Nov . 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2605-HEH-00308 manage appointments, tasks, contacts, Reproduced with the permission of PMI. Jan . 24-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . .2605-HEH-00323 notes and documents Feb . 21-22 . . . . . . . . . . . . . . . . . . . . . . . . . . . .2605-HEH-00376 • Turning Outlook® into a productivity AMA has been reviewed and workflow engine approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered  VIEW CLASSROOM EXPERIENCE trademarks of the Project Management Institute, Inc. www.amanet.org/2605 PMI accreditation only applies to Live Online seminar. 6 C Classroom L Live Online BBBUUUSSSIIINNNEEESSSSSS EEENNNHHHAAANNNCCCEEEMMMEEENNNTTT SSSKKKIIILLLLLLSSS Executive Presence for Women Assertiveness Training for Women in Business C SEMINAR #2179 C L SEMINAR #2528 Get the personalized feedback you need to develop a more powerful presence. Speak out with confidence—while getting the Have you ever been told (or felt) you’re too stiff, timid, aggressive, respect you deserve. nervous, bossy, emotional, have a boring voice, or lack confidence? Practice is your key to success . Let’s assess your leadership style, Manage your nonverbal and verbal messages to be considered as practice fundamental assertiveness skills, and apply what you learn leadership material . Explore the key components of a powerful right away . With videotaping for additional refinement, this is your presence and learn and practice proven techniques to improve chance to receive honest feedback, share your concerns, and boost your ability to influence people and situations . In a supportive your confidence level for immediate impact on the job . atmosphere, you’ll get honest feedback from your instructor and peers, benefit from videotaping and improvisation practice, and get a realistic idea of your current power image . Filled with personalized HOW YOU WILL BENEFIT coaching and intensive feedback, this is the ideal seminar for • Assess your individual assertiveness style and its effectiveness women who want to maximize their executive presence . • Demonstrate assertiveness techniques using supportive communication behaviors HOW YOU WILL BENEFIT • Capitalize on the strengths of your leadership style—and minimize weaknesses • Recognize how small changes can improve your ability to • Flex your leadership style preference to interact with others be perceived as powerful • Use your verbal and body language in appropriate ways to WHAT YOU WILL COVER increase your influence • Creating the foundation for assertiveness and getting comfortable • Understand how powerful leaders vary and balance their verbal in your own skin and body language depending on the circumstances • Differentiating the verbal and nonverbal communication styles of • Learn how to project confidence in any business situation men and women WHAT YOU WILL COVER • Demonstrating a five-step model to express assertive language • Applying assertiveness techniques to your own must-solve situations • Creating your authentic story: What kind of leader are you? • Demonstrating confidence and commanding respect WHO SHOULD ATTEND • Knowing how to exude positive energy when needed Women who want to build on their assertiveness strengths . • Identifying your body language profile: Are you high or low power? • Understanding the impact of your personal appearance Visit www.amanet.org/2528 for details about CPE credits. • Identifying image derailers and words and phrases to avoid REGISTER TODAY! www.amanet.org/2528 • Practicing being the “confident leader” even when you have doubts • Planning your positive “self talk” and your power poses 3-Day Classroom Schedule C WHO SHOULD ATTEND 1.8 CEUs/18 PDUs $2,495/AMA Members $2,245 AMA Members save $250 Mid- to senior-level women who want to be seen as credible leaders . Nov . 2-4 . . . . . . . . . . . . . . . . . Boston, MA . . . . . . . . . . . . . . . . . 2528-HEH-01081 SPECIAL FEATURE Nov . 9-11 . . . . . . . . . . . . . . . . Parsippany, NJ . . . . . . . . . . . . . . . 2528-HEH-01033 You’ll be recorded in action as you address your colleagues . You will Nov . 14-16 . . . . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . . . . . . .2528-HEH-01045 see yourself improve, relax, and refine your techniques with each Nov . 16-18 . . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . . . . .2528-HEH-01047 performance . This recording is yours to keep . Nov . 28-30 . . . . . . . . . . . . . . . San Francisco, CA . . . . . . . . . . . . .2528-HEH-01043 Dec . 7-9 . . . . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . . . . . . . 2528-HEH-01082 REGISTER TODAY! www.amanet.org/2179 Dec . 7-9 . . . . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . . . . . . .2528-HEH-01046 Dec . 12-14 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . . . . . 2528-HEH-01051 2-Day Classroom Schedule C Jan . 9-11 . . . . . . . . . . . . . . . . .Arlington, VA . . . . . . . . . . . . . . . .2528-HEH-01083 1.2 CEUs $2,345/AMA Members $2,095 Jan . 23-25 . . . . . . . . . . . . . . . .Fort Lauderdale, FL . . . . . . . . . . . .2528-HEH-01054 AMA Members save $250 Jan . 25-27 . . . . . . . . . . . . . . . .San Diego, CA . . . . . . . . . . . . . . . 2528-HEH-01084 Nov . 10-11 . . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . . . . . . .2179-HEH-00038 Feb . 1-3 . . . . . . . . . . . . . . . . . .New York, NY . . . . . . . . . . . . . . . 2528-HEH-01057 Nov . 14-15 . . . . . . . . . . . . . . . New York, NY . . . . . . . . . . . . . . . 2179-HEH-00039 Feb . 6-8 . . . . . . . . . . . . . . . . . .San Francisco, CA . . . . . . . . . . . . .2528-HEH-01056 Dec . 1-2 . . . . . . . . . . . . . . . . . Boston, MA . . . . . . . . . . . . . . . . . 2179-HEH-00062 4-Lesson Live Online Schedule L Dec . 8-9 . . . . . . . . . . . . . . . . . San Diego, CA . . . . . . . . . . . . . . . 2179-HEH-00059 1.2 CEUs/12 PDUs $2,345/AMA Members $2,095 Dec . 19-20 . . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . . . . . . .2179-HEH-00040 AMA Members save $250 Jan . 26-27 . . . . . . . . . . . . . . . .Atlanta, GA . . . . . . . . . . . . . . . . . 2179-HEH-00037 Jan . 30-31 . . . . . . . . . . . . . . . .Chicago, IL . . . . . . . . . . . . . . . . . .2179-HEH-00063 Monday and Wednesday 2-5 pm ET Feb . 9-10 . . . . . . . . . . . . . . . . .New York, NY . . . . . . . . . . . . . . . 2179-HEH-00041 Dec . 5-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-HEH-01049 Feb . 16-17 . . . . . . . . . . . . . . . .San Francisco, CA . . . . . . . . . . . . .2179-HEH-00042 Feb . 27-28 . . . . . . . . . . . . . . . .Arlington, VA . . . . . . . . . . . . . . . .2179-HEH-00064 Leadership: 18 Classroom/12 Live Online PDUs See page 31 for more details . AMA has been reviewed and approved as a Reproduced with the permission of PMI. provider of project management training by the Project Management Institute (PMI). AMA seminars are GSA approved and are available for onsite group training • 1-800-262-9699 • www.amanet.org 7 BUCSIANTEESGSO ERNYHANCEMENT SKILLS Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure C L SEMINAR #2261 Manage unproductive confusion and disorder and transform FACULTY SPOTLIGHT* chaos into controllable challenges. Lorena Prime is a productivity expert and owns Are you facing piles on your desk? Conflicting demands on your time? Frequent Clearly Organized. Her 5-stage interruptions that throw you off track? Are passive responses, burnout and lack of process to becoming more coaching and training contributing to the chaos? Could you be contributing to the productive saves 1-2 hours chaos as well? every day on routine office and administrative tasks. Ms. In this seminar, you’ll discover tools (Fishbone, Affinity Diagram, Priority Matrix) Prime contributes to blogs, to plan your day and adjust to shifting priorities and demands with less stress and magazines, newspapers and books. She has been a greater clarity . You’ll practice managing interruptions from your boss, peers and guest on several radio programs and in 2010 helped employees and learn how to be professional, strategic and assertive in solving create a half-hour reality TV show on organizing, which aired on local community stations in Boston. problems despite expanding workloads . You’ll leave knowing how to apply the appropriate techniques to alleviate, clarify and eliminate chaos within your control . *T his seminar is also taught by other experts in the field. HOW YOU WILL BENEFIT Priority Planning REGISTER TODAY! www.amanet.org/2261 • Identify, analyze and prioritize your work day • SWOT analysis: determining priorities • Allocate time and energy differently using a • GAP analysis: assessing the current situation 2-Day Classroom Schedule C daily action plan vs . the desired outcome 1.2 CEUs/12 PDUs/14 CPE • Manage your time better as you • Risk analysis: evaluating impact and $1,995/AMA Members $1,795 reassign priorities related risks AMA Members save $200 • Remain focused and act more decisively when • Priority Matrix: using an importance and urgency Nov . 3-4 . . . . . . . . . Arlington, VA . . . . . . . . . 2261-HEH-00663 priorities shift model to determine and validate priorities Nov . 14-15 . . . . . . . New York, NY . . . . . . . . .2261-HEH-00662 • Utilize the right tools to balance and manage Plan Daily Work Nov . 17-18 . . . . . . . San Francisco, CA . . . . . .2261-HEH-00666 tough choices • Daily action plan: allocating time and energy Nov . 21-22 . . . . . . . Atlanta, GA . . . . . . . . . . 2261-HEH-00667 • Gently push back and manage expectations for the most important priorities Dec . 5-6 . . . . . . . . . Boston, MA . . . . . . . . . . 2261-HEH-00664 • Gain control over random demands and • Time estimate: accurately estimating how long Dec . 12-13 . . . . . . . Arlington, VA . . . . . . . . . 2261-HEH-00714 negotiate more positive outcomes it takes to complete your critical tasks Dec . 19-20 . . . . . . . Chicago, IL . . . . . . . . . . . 2261-HEH-00669 • Manage multiple projects with ease • Interruption log: identifying “necessary” vs . Jan . 9-10 . . . . . . . . .San Francisco, CA . . . . . .2261-HEH-00715 WHAT YOU WILL COVER “unnecessary” interruptions Jan . 12-13 . . . . . . . .New York, NY . . . . . . . . .2261-HEH-00670 Define Chaos Within Your Control Assertive Communication Jan . 19-20 . . . . . . . .Dallas, TX . . . . . . . . . . . . 2261-HEH-00691 • Identifying sources of workplace chaos • Understanding assertive vs . strategic Jan . 26-27 . . . . . . . .Arlington, VA . . . . . . . . . 2261-HEH-00671 • Understanding organizational challenges on communication under pressure Feb . 9-10 . . . . . . . . .Philadelphia, PA . . . . . . . 2261-HEH-00716 managers and employees • Learning to respond assertively and Feb . 16-17 . . . . . . . .Chicago, IL . . . . . . . . . . . 2261-HEH-00673 • Assessing the impact your decisions have on strategically when managing shifting priorities, Feb . 23-24 . . . . . . . .Los Angeles, CA . . . . . . .2261-HEH-00717 key stakeholders interruptions and conflict Feb . 27-28 . . . . . . . .Lake Buena Vista, FL . . . .2261-HEH-00658 • Employing assertive responses no matter how Managing Chaos: Thinking and Decision 4-Lesson Live Online Schedule L manipulated or provoked you feel Making 1.2 CEUs/12 PDUs/14 CPE • Identifying the real/root cause of a problem Action Plan: Identifying and applying one or $1,895/AMA Members $1,695 or issue two tools most applicable to managing your AMA Members save $200 • Generating multiple creative ideas quickly workplace chaos . Monday and Wednesday 2-5 pm ET • Organizing ideas in order to firmly grasp WHO SHOULD ATTEND Nov . 28-Dec . 7 . . . . . . . . . . . . . . . . . . . . . . . .2261-HEH-00668 critical components of a problem Anyone facing shifting priorities, expanding Jan . 30-Feb . 8 . . . . . . . . . . . . . . . . . . . . . . . . . 2261-HEH-00672 • Applying one identification tool for analysis • Tools: Fishbone, Mind Maps, Affinity Diagrams workloads, tight deadlines, organizational Recommended CPE Credit: 14 hours/Basic restructuring, multiple projects and increased Prerequisites: Fundamental concepts of time management uncertainty . Advance Preparation: Online pre- and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: Communication, Personal Development “ I was very impressed with the seminar. The interactive class AMA has been reviewed and allowed us to experience a true environment in order to approved as a provider of project management training by the apply what we learned. The instructor was wonderful. ” Project Management Institute (PMI). ——Barbara S. Leadership: 12 Classroom/Live Online PDUs See page 31 for more details . Reproduced with the permission of PMI. 8 C Classroom L Live Online

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way to master a new skill The 7 Habits of Highly Effective People® 3-Day Signature Program. (Page 5) and HR to Business Analysis and Project. Management. Describing the basic steps in the analytical process. • Deciding on an
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