2016 OIT Almanac PDF
Preview 2016 OIT Almanac
A L M A NAC 2017 Reflections of 2016 The Office of Information Technology Collaborate - Innovate - Succeed Almanac 2017 Reflections of 2016 The Office of Information Technology Collaborate - Innovate - Succeed ALMANAC 2 0 1 7 Almanac 2017 1 Contents 3 M I V P It/cIo essagefroMthe nterIM Ice roVostfor 4 oIt’ V s IsIon 5 oIt’ M s IssIon 6 t a echnology chIeVeMents 10 2016 Highlights 31 Q 1 uarter 42 Q 2 uarter 69 Q 3 uarter 87 Q 4 uarter 113 Index 2 Almanac 2017 Message from the Interim Vice Provost for IT/CIO ALMANAC 2017 Collaborate – Innovate – Succeed: In 2016, the Office of Information Technology (OIT) embarked on a mission to introduce a new brand reflecting OIT’s transition from a technology-focused entity to a customer-oriented department. With top-tier customer service and success at the forefront of our minds, we decided on a distinct tagline of powerful action words to embody the essence of our intent in interacting with the UTSA community: Collaborate – Innovate – Succeed. Throughout the year, OIT staff, comprising approximately 150 thriving part-time and full-time professionals, collaborated with various stakeholders across different departments at the University to support research endeavors and academic success. Our staff demonstrates its commitment to our new brand by fully ensuring that our customers who are mainly UTSA students, faculty and staff take precedence in all of our relations and are treated with the utmost integrity and excellence. OIT’s new brand, therefore, further exemplifies our steadfastness in supporting UTSA in its quest for Tier One designation. It also reflects our stance as harbingers for change and demonstrates our firm dedication to supporting the UTSA community by offering unparalleled customer and technology services. Within OIT, innovate means opening our minds to new ideas and ways of thinking. It is this open-minded approach which has driven us to not just meet, but surpass customer expectations in 2016. Our yearly almanac offers a glimpse into the ingenuity and dedication of our staff during the past year and highlights our critical contributions to ensuring student achievement and helping to solidify UTSA’s reputation as a Tier One institution not just locally but across the United States. OIT will remain committed to delivering top-tier customer and technology services to ensure that we always exemplify outstanding customer service in an effort to help our students succeed. Bryan Wilson Almanac 2017 3 Vision To be a world-class organization and a trusted partner in developing solutions that advance educational excellence and research at UTSA. 4 Almanac 2017 Mission The Office of Information Technology is committed to student, faculty and staff success and advances in research, through collaboration and innovation. Our staff is dedicated to providing outstanding service to the UTSA community. Almanac 2017 5 Students OIT IS COMMITTED TO SUPPORTING STUDENT SUCCESS BY PROVIDING KEY TECHNOLOGY SERVICES THAT STRENGTHEN AND ENHANCE STUDENTS’ EDUCATIONAL AND CAMPUS EXPERIENCES. TECHNOLOGY ACHIEVEMENTS • REDESIGNED UTSA MOBILE APP • EDUCATION ADVISORY BOARD’S STUDENT SUCCESS COLLABORATIVE UTSA CAMPUS • STUDENTCONNECT HELP DESK • ONEDRIVE FOR BUSINESS • SKYPE FOR BUSINESS • MICROSOFT OFFICE PRO PLUS • UPGRADED PRINTSPOT • DEGREEWORKS • BILL AND MELINDA GATES FOUNDATION GRANT INTEGRATED PLANNING AND ADVISING FOR STUDENT SUCCESS (iPASS) • UTSA ONLINE 6 Almanac 2017 Faculty OIT HAS MADE IT A PRIORITY TO UNDERTAKE PROJECTS THAT PROVIDE UNIVERSITY FACULTY MEMBERS WITH SERVICES THAT ADVANCE THEIR DAY-TO-DAY WORK IN ADDITION TO SUPPORTING UTSA’S MISSION OF TEACHING, LEARNING, AND RESEARCH. TECHNOLOGY ACHIEVEMENTS • IMPROVED CLASSROOM TECHNOLOGY • TEACHING ONLINE/HYBRID COURSE ACADEMY • FACULTY ADVISORY COMMITTEE • FACULTY SESSIONS • INCREASED TECHNOLOGY TRAINING • ONEDRIVE FOR BUSINESS • SKYPE FOR BUSINESS • SHAREPOINT ONLINE • INNOVATIONS IN ONLINE LEARNING (IOL) CONFERENCE • EDUCATIONAL EXPERIENCE FILM FESTIVAL (E2F2) • EXPANDED USE OF OITCONNECT PORTAL • LECTURE CAPTURE RESOURCES • LEARNING STUDIO • OITCONNECT CHAT SUPPORT Almanac 2017 7 Staff OIT IS COMMITTED TO ASSISTING UTSA STAFF IN UTILIZING TECHNOLOGY TO THEIR STRATEGIC ADVANTAGE, WHETHER THEIR TASKS ARE ADMINISTRATIVE, MANAGERIAL, OR INVOLVE THE SUPPORT OF THE EDUCATIONAL AND RESEARCH MISSIONS OF THE UNIVERSITY. TECHNOLOGY ACHIEVEMENTS • OITCONNECT CHAT SUPPORT • OITCONNECT SELF-SERVICE PORTAL • TECHNOLOGY TRAINING • SHAREPOINT ONLINE • ONEDRIVE FOR BUSINESS • SKYPE FOR BUSINESS • TELEPHONE REQUEST PROCESS • OFFICE 365 • SKILLSOFT • QUALTRICS 8 Almanac 2017
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